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Question posted by rex1987helpowl on December 9th, 2023

Windows 10 Does Not Complete Installation Crucial Mx500 2000 Gb Ssd. Why?

Greetings!My Windows 10 Edu does complete installation on a Crucial MX500 2000 GB SSD. - Installation starts on the discovered SSD- I can create a partition - no problems- Installation Progresses through all stages - Then comes the first restart which NEVER completes; I see the Windows 10 Logo against the dark screen with gyrating circles underneath- This does on indefinitelyI examined the SSD after I connected it to a different computer and found Windows.BT and Windows.LS directoriesandthe entire Windows folder structure such as C\windows\, C\Users, C\Program Files, etc.I am suspecting BIOS or a setting in it.Which one could this be?Your advice will be much appreciated.Thank you,Lentil

Current Answers

Answer #1: Posted by Technicalproblemsolver on December 9th, 2023 11:21 PM
This answer was accepted by the poster of the original question.
Technicalproblemsolver

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Hello Lentil! It sounds like you've done some thorough troubleshooting already. When dealing with issues like this, it often comes down to a compatibility or configuration problem. Specifically, since you mentioned suspecting the BIOS, there are a few things you can check:

1. AHCI mode: Ensure that the BIOS is set to AHCI mode for the SATA port that the Crucial MX500 SSD is connected to. AHCI mode is the recommended setting for modern SSDs and can improve their performance and compatibility.

2. Secure Boot and UEFI: Verify that Secure Boot is disabled and that the BIOS is set to UEFI mode. Some SSDs may experience installation issues under Secure Boot and may require UEFI mode for proper installation.

3. BIOS Update: Check if there is a BIOS update available for the eMachines ET1831-01 motherboard. Sometimes, BIOS updates can improve compatibility with newer hardware such as large-capacity SSDs.

4. Check SATA port and cable: Ensure that the SATA port on the motherboard and the SATA cable used to connect the SSD are functioning properly. Sometimes, a faulty port or cable can cause installation issues. After checking these BIOS settings, try restarting the Windows 10 installation process to see if it completes successfully.

If the issue persists, it may be worth reaching out to Crucial support or the manufacturer of the eMachines ET1831-01 for further assistance.



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Answer #2: Posted by SonuKumar on December 10th, 2023 9:41 AM
SonuKumar

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Potential BIOS settings causing Windows 10 installation failure on EMachines ET1831-01 with Crucial MX500 SSD:

Lentil, your situation suggests a potential BIOS incompatibility issue with the Crucial MX500 SSD. While Windows installation starts and progresses, it gets stuck during the first restart due to a BIOS setting conflicting with the SSD or its features. Here are several BIOS settings you can check and adjust to troubleshoot the issue:

1. AHCI Mode:

Ensure AHCI (Advanced Host Controller Interface) mode is enabled. This is the preferred mode for SSDs for optimal performance.

In the BIOS settings, navigate to the "Storage Configuration" or "SATA Mode" menu.

Look for an option like "AHCI," "SATA AHCI Mode," or "SATA Operation Mode."

Change it from "IDE" or "RAID" to "AHCI" if not already selected.

2. Secure Boot:

Some older BIOSes might have Secure Boot enabled, which can prevent the Windows installation from completing.

Try disabling Secure Boot temporarily during the installation process.

You can re-enable it later after successful Windows installation.

3. Fast Boot:

Fast Boot can sometimes interfere with the Windows installation process.

Disable Fast Boot in the BIOS settings.

You can re-enable it after successful Windows installation.

4. CSM (Compatibility Support Module):

CSM is a legacy setting used for older operating systems.

If you're using a UEFI-compatible SSD like the Crucial MX500, try disabling CSM.

This ensures the system utilizes UEFI for booting, which is recommended for modern operating systems.

5. SATA Port Configuration:

Make sure the Crucial MX500 SSD is connected to a SATA port directly controlled by the CPU, not a chipset-controlled port.

Some motherboards have specific SATA ports designated for SSDs, so consult your motherboard manual for specific port configuration.

Additional Tips:

Update your BIOS to the latest version available for your EMachines ET1831-01.

Disconnect any unnecessary peripherals like external hard drives or USB devices during installation.

Try a different SATA cable to rule out hardware issues.

If none of the above suggestions work, consider contacting EMachines support for further assistance.

By systematically checking and adjusting these BIOS settings, you should be able to identify the culprit causing the Windows 10 installation failure and proceed with a successful installation on your Crucial MX500 SSD. Remember to change the settings back to their original values after successfully installing Windows unless you're sure they need to remain changed.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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