Ricoh Aficio SP C311N Support Question
Ricoh Aficio SP C311N Support Question
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Question posted by dmmartin1956 on January 7th, 2013
Ricoh Spc311n - Error Code Sc542
Have Ricoh SPC311n printer. After a brownout, error code SC542 showed up. Printer will not work, just keeps flashing error code. Need printer working asap.
Current Answers
Answer #1: Posted by freginold on January 7th, 2013 12:37 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
sc542 is a fuser error code. Fuser codes need to be reset by a service technician. If it was caused by a brownout, your copier will likely be fine once the technician resets that code, but there could be a deeper problem such as a blown power supply or thermostat.
Related Ricoh Aficio SP C311N Manual Pages
User Guide - Page 6
... not attempt any maintenance or troubleshooting other than that
mentioned in this printer becomes very hot. This machine contains a laser beam generator and direct exposure to close the memory unit cover, and... If you do, the tray might be very hot. R CAUTION: • The inside the printer when the input tray is removed. After installing the memory unit, be taken when removing misfed paper...
User Guide - Page 12
Responsible party: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 Product Name: Laser Printer Model Number: SP C311N / Aficio SP C311N, SP C312DN / Aficio SP C312DN • Properly shielded and grounded cables and connectors must accept any interference received, including interference that
may cause undesired operation.
Copyright ...
User Guide - Page 20
... be sure to read this. ❖ Quick Installation Guide Contains procedures for removing the printer from its box, connecting it to a computer, and installing its driver. ❖... such as installing options, replacing consumables, responding to error messages, and resolving jams. ❖ Software Guide Contain procedures for This Printer
For particular functions, see the relevant parts of the...
User Guide - Page 25
...117 Additional Troubleshooting 124
9. Troubleshooting
Error & Status Messages on the Control Panel 109 Panel Indicator 112 Printer Does Not Print 113
When the Printer is Jammed 125 When "Remove ...Remove Misfeed Paper Exit" Appears 133
10.Appendix
Moving and Transporting the Printer 135 Moving the Printer 136
Consumables ...137 Print Cartridge ...137 Waste Toner Bottle 138 Intermediate ...
User Guide - Page 29
...replace the transcription roller, which appear on the screen to prompt you to replace the units, see p.109 "Error & Status Messages on the control panel, replace the waste toner bottle: "Replace Waste Toner"
5.
Reference
For ... with the fusing unit: "Replace Fusing Unit"
6. Print Cartridge
Loads from the printer rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K).
User Guide - Page 30
... printing is printing out. Ready Indicator
Lights up when the printer is warming up whenever a printer error occurs. Display
Display current printer status and error message
7. {Escape} key
Press this key to the previous condition on .
4 Flashes when the printer is ready to make and check the current printer settings.
6. Scroll Keys
Press to move the cursor in...
User Guide - Page 40
... working normally. List/Test Print: Config.
Installing the Printer and Options
Test Printing
The following explains the procedure for performing a test print. Perform the test print to the computer.
2
A Press the {Menu} key.
Note ❒ If printing is an error message, see p.109 "Error & Status Messages on the Con-
ter} key. Test printing checks printer...
User Guide - Page 68
... embossing
• Adhesive label paper on by this printer.
• Paper meant for an ink-jet printer
• Bent, folded, or creased paper
•.... Paper and Other Media
Paper not Supported by This Printer
Avoid using paper printed on which glue or base paper... clips or staples
42 monochrome and color copiers, ink-jet printers, etc.)
5
• Special paper, such as they...
User Guide - Page 96
...cartridge's photo conductor unit.
6
ASH100S
❒ When removing print cartridges, be careful not to touch the Laser Scanning Unit on the display, replace the print cartridge: "Replace (Color) Print Cartridge" • If ... print cartridge is replaced.
Change the color mode setting to Black and White using the printer driver. • If black toner runs out, you can print in black and white...
User Guide - Page 125
...use a neutral detergent, and then wipe over with a soft, wet cloth that
mentioned in this printer becomes very hot. R CAUTION: • The inside of this manual. If dry wiping is not..., dry wipe, and let it dry. Clean the printer periodically to laser beams can cause permanent eye damage. This machine contains a laser beam generator and direct exposure to maintain fine printing....
User Guide - Page 135
... the selected size in the tray, and then change the paper size setting with printer driver.
Waiting... sage. No action is open.
The machine is waiting for use a print ...driver.
The top or front cover is required. Troubleshooting
Error & Status Messages on the Control Panel
This section explains what to online by pressing ...
User Guide - Page 136
..., and then download the controller FW again. ed paper tray. Load Paper: # or Stop/Start
The printer detected that the actual paper type and size are not the same as the paper tray # (1, 2,...the indicat- Cannot print
memory is out of paper. Remove the misfed paper.
Memory full
This error occurs when FW Add more memory. Paper Misfeed Duplex Unit
Remove Misfeed Internal Path
There is a...
User Guide - Page 137
... correctly.
Set the waste toner bottle cortle, or the waste toner bottle rectly.
stalled correctly.
Replace (color) Print Cartridge soon
The printer is time to replace the trans-
If the error occurs again, contact your sales or service representative. req.
See p.81 "Replacing the Intermediate Transfer Unit". Reset (color) Print Cartridge The...
User Guide - Page 138
The Ready indicator is lit. The Ready indicator is flashing. The printer is receiving print data or preparing to users about its conditions.
Indicator patterns The Alert indicator is ready for use.
8
112 Cause The printer cannot be used normally. The printer is lit.
Check the error on the control panel. Troubleshooting
Panel Indicator
The following...
User Guide - Page 139
...con- Are you cannot print a configuration page, it probably indicates a
tion page? Printer Does Not Print
Printer Does Not Print
Possible Cause
Solutions
Is the power on the power.
Does the Alert ...control panel and take the required action. If so, check the error message on the computer you print a configura- printer and the computer?
Consult with a new one .
Connect the ...
User Guide - Page 148
... have collected. If an error message appears on the control panel, replace the print cartridge:
"Replace (Color) Print Cartridge"
See p.69 "Replacing the Print Cartridge".
• Condensation may be dirtied.
122 The backs of printed sheets are blemished.
• When removing a jammed sheet, the inside of the printer may have become dirtied...
User Guide - Page 150
... the main unit's power off before the e-mail is selected.
Note
❒ If the printer is still not operating satisfactorily, contact your sales or service representative. an Alert.
Web Image Monitor...received, it is received even though advance auto e-mail notification was incorrect.
Also check error mail information from the cluded in sent e-mail, the mail SMTP server. Make the...
User Guide - Page 156
... cover and remove the paper following the same procedure as for Tray 1. After removing the paper, carefully push Tray 2 all the way back inside the printer. ❒ When closing the cover, check that the error is difficult to locate, pull out Tray 2 to
remove it is cleared.
User Guide - Page 157
ASI058S
If you cannot find the misfed paper, look inside the printer. ASI072S
Note ❒ When closing the cover, check that the error is Jammed
B Carefully remove misfed paper under the transfer unit.
After
closing the front cover, push the upper side of the cover firmly.
When Paper is cleared.
9
131
C Close the front cover with both hands carefully.
User Guide - Page 258
... have occurred and error recovery methods
• Displaying the printer status and supply information
• Printing a list of printer configurations
• Specifying the printer's IP address
• Making settings for paper loaded into each input tray
• Making input tray settings
• Changing the factory-set default settings
• Making system, access code and language...
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