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Question posted by Anonymous-144874 on October 10th, 2014

Ricoh Aficio C5502 Wont Print

Hello, My co-worker and I are trying to figure out why our Ricoh Aficio C5502 wont print. Everything on the printer says ready, and there are no problems detected when we try to detect problems from the computer. There is no error code. We send it to the printer and then it says zero jobs under printers and devices.

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Answer #1: Posted by freginold on October 11th, 2014 6:46 AM

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freginold

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Hi, without knowing any specifics about your network or how the printer is set up, here are some common reasons why it might not print:

- Wrong IP address in the print driver
- Wrong print driver
- Bad network connection
- Printer is out of paper/toner
- Printer has a paper jam or a door open
- User authentication management is turned on
- There is a corrupted print job stuck in the queue holding everything else up
- Trying to print from a Mac but PostScript 3 is not installed on the printer

Check the print queue to be sure there are no stuck jobs (if there are, cancel them). Check the printer to be sure it has paper, has toner, and there are no error messages or error lights. Verify that the IP address on the printer's config page matches the IP address in the print driver properties. If it still won't print, reboot both your computer and the printer, and if that doesn't work, uninstall and reinstall your print driver.

https://configpages.blogspot.com

Related Ricoh Aficio MP C5502 Manual Pages

User Guide - Page 6

...machine before reading the manuals. • Type 1: MP C3002/Aficio MP C3002/MP C3002G/Aficio MP C3002G • Type 2: MP C3502/Aficio MP C3502/MP C3502G/Aficio MP C3502G • Type 3: MP C4502/MP C4502A/Aficio MP C4502/Aficio MP C4502A/MP C4502G/Aficio MP C4502G • Type 4: MP C5502/MP C5502A/Aficio MP C5502/Aficio MP C5502A/MP C5502G/Aficio MP C5502G Certain types might not be available...

User Guide - Page 9

...paper data using the printer driver. Also explains ...functions and settings that you first make the following settings: • Install the Device Certificate. • Enable SSL (Secure Sockets Layer) Encryption. • Change...Web site or consult an authorized dealer. This manual is for printing. Print Describes how to print using this machine. • Manuals provided are specific to ...

User Guide - Page 42

...: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 Product Name: Multi Function Peripheral Model Number: • MP C3002/Aficio MP C3002 • MP C3502/Aficio MP C3502 • MP C3002G/Aficio MP C3002G • MP C3502G/Aficio MP C3502G • MP C4502/Aficio MP C4502 • MP C4502A/Aficio MP C4502A • MP C5502/Aficio MP C5502...

User Guide - Page 43

...or warranty information, please contact Ricoh Americas Corporation Customer Support Department at 1-800-FASTFIX. If this product is provided with Part 68 of devices that temporary discontinuance of the ... company will notify the customer as soon as determined by the party responsible for this device is connected. • Consult the dealer or an experienced radio /TV technician for ...

User Guide - Page 56

... from Web Image Monitor. Enhanced Network Security > Specifying Network Security Level > Status of time. Step 3 Press [Settings per Users]. Managing the Machine > Managing Device Information Printing Log Files Both Printing Log Files for "Random the maximum time to complete Numbers", the maximum time to the operations will be 11 hours, complete the operations...

User Guide - Page 57

..., Timer is Boxes > Information Boxes the case, check the [Output Mode Switch Timer] setting. Managing Device Informa- •• The device configurations of the device setting information file to be tion imported from Information Boxes may occur. Print Export Result Log tings > Administrator Tools Corrections Step 7 Specify the encryption key that a report can be...

User Guide - Page 75

... installed, you to this machine using the camera's own interface. • You can print or delete print jobs stored on a removable memory device and specify print conditions such as print quality and print size. • See Print . 15 This allows you can connect a PictBridge-compatible digital camera to print the photographs stored on the camera using a USB cable.

User Guide - Page 85

If a document protected by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying. • For details, see the printer driver Help, Print , and Security Guide . 25 Protected fax messages are grayed out in a Document Server by unauthorized copy guard is copied on a machine that is equipped with ...

User Guide - Page 162

... group member. • You cannot change the printer settings. Settings made in the printer properties dialog box are applied to use. 3. Click [Printer properties]. 102 Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the machine default settings...

User Guide - Page 170

...; Printable File Formats • Printing from a Removable Memory Device • Screen for Direct Printing Direct Printing from a Digital Camera (PictBridge) • Using PictBridge • PictBridge Printing • Exiting PictBridge • Supported Functions Direct Printing from a Removable Memory Device Screen for printing files without using the printer driver from a PDF viewer such...

User Guide - Page 171

... manufacturer shall not be compatible with this machine. • Connect only USB flash memory to you for direct printing. TIFF files • Following types of USB flash memory devices and SD cards cannot be printed. • AcroForm is a function specific to PDF version 1.7 and is not supported. 110B do not connect any other...

User Guide - Page 335

... TCP/IP Port] does not appear, see p.6 "Supported languages". 4. When the device type selection appears, select "RICOH Network Printer C model". 13. Configure the user code, default printer, and shared printer as necessary. 16. If installing the PostScript 3 printer driver, proceed to display the printer settings. 9. Double-click the machine name to step 7. 6. The installation starts...

User Guide - Page 374

...manual of the devices are turned on beforehand. • USB2.0 can be used only with a USB connection to a Macintosh computer, the printer language does not change the printer language to the ... is not selected in [Printer Model:], select its manufacturer or [Other...] in the printer list. For how to connect the machine to [Auto Detect] or [PS] before printing. • The operating procedure...

User Guide - Page 415

... the shell script is used. Using the cd command with ftp For printing with the lp command, use ( _ ) instead of ( = ) and ( ; ) instead of the device options Device option filetype filter tray paper Value Function summary pcl, postscript (rps), pdf, pictbridge Specifies the printer language for operating systems that cannot use ( = ) and ( , ) such as default...

User Guide - Page 508

... being authenticated. Set an appropriate combination according to apply [Simple (All)] by the machine or when you want to print with a printer driver or device that the range of printer job authentication level and printer job type, the machine may be specified using the authentication function. You can specify the range to the operating environment...

User Guide - Page 661

... File URL Link Sending Printer: Printing Printer: Locked Print (Incomplete) Printer: Locked Print Printer: Sample Print (Incomplete) Printer: Sample Print Printer: Hold Print (Incomplete) Printer: Hold Print Printer: Stored Print Printer: Store and Normal Print Printer: Stored File Printing Printer: Document Server Sending Report Printing Content Details of normal print jobs. Log showing Sample...

User Guide - Page 662

... Fax: Storing Details of logged out users. Scanner: TWAIN Driver Scanning Scanner: TWAIN Driver Scanning Details of received fax files. Printer: Hold Print File Printing Printer: Hold Print File Printing When a document is held for printing and stored temporarily on the machine using Network TWAIN Scanner. Fax: Receiving Fax: Receiving Details of storage of stored scan files...

Quick Start Guide - Page 33

How to use 2. Press [OK] In the [Name] list, click the Ricoh Copier/printer you wish to print 5. Open the document you want to Print Documents from your PC Basic Printing 4. !. Enter desired number of copies. 3. Press File>Print>OK 6.

Quick Start Guide - Page 34

... the orientation of the paper in the [Duplex] list, and then click [OK]. 3. Open the document you want to print 2. In the [Name] list, click the Ricoh Copier/printer you wish to use then press [Properties] 5. Click the [Setup] tab, click your preferred two-sided printing method in your device. Printing [Duplexed] 2-sided Documents 1. Press File...

Quick Start Guide - Page 35

... for Stapling matches the orientation of the paper in your preferred two-sided printing method in the [Duplex] list, and then click [OK]. 2. Press [File]>[Print]>[OK] 5. Press [OK] >OK 3. Stapling Printing Documents 1. In the [Name] list, click the Ricoh Copier/printer you wish to use then press [Properties] Open the document you want to...