Ricoh Aficio MP C2030 Support Question
Ricoh Aficio MP C2030 Support Question
Find answers below for this question about Ricoh Aficio MP C2030.Need a Ricoh Aficio MP C2030 manual? We have 2 online manuals for this item!
Question posted by sthJo on September 5th, 2014
Ricoh Mp Aficio 5001 Cannot Scan To Folder
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Current Answers
Answer #1: Posted by freginold on September 6th, 2014 4:13 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C2030 Manual Pages
Troubleshooting Guide - Page 2
... this manual. (For details, see p.95 "Power Connection".
For details about power source, see "Machine Types", About This Machine.) • Type 1: MP 1600/Aficio MP 1600/IS 2316 • Type 2: MP 2000/Aficio MP 2000/IS 2320 Certain types might not be slightly different from the supplier. For your local dealer.
Notes: The model names of...
Troubleshooting Guide - Page 6
... 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function...the Transmission Stamp Cartridge 87
7. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54
When You Cannot Browse the Network to the Machine 96 ...
Troubleshooting Guide - Page 7
... likely causes of data. Names of Major Options
Major options of this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of scanning both sides of About This Machine.
They can find further relevant information. [ ] Indicates the names of keys that appear on resolving user errors.
Indicates supplementary...
Troubleshooting Guide - Page 15
... an Original for Memory Transmission
×
Memory Transmission
Immediate Transmission ×
Memory Reception
Printing Received Data
Receive Data
Printing
Using the control panel Scanning
Scanning
×
× ×
× ×× ××
*1
××
*1
*1
×
×
×
×
×××
*2 *2 *2 ×
*1
*1
×××××...
Troubleshooting Guide - Page 16
For setting of executing multiple functions simultaneously,
specify which function should have priority in progress, scanning a document using another function may take more time.
10 This setting is in "Print Priority". When the Machine Does Not Operate As Wanted
Note
❒ ...
Troubleshooting Guide - Page 17
... paper size is placed.
A size of and possible solutions for which Rotate Sort is not available is not available with this length cannot be duplex scanned.
Cannot detect original size
Improper original is placed. Cannot detect original size
Improper original is placed. See "Originals", Copy Reference. Use copy paper that are...
Troubleshooting Guide - Page 18
... then press [Stop].
the selected paper size. See "Copier Fea- Stop scan- The use . copy Duplex mode does not support Duplex mode supports the fol- copy quantity. Original ...the Copy Function
Message
Cause
Solution
Cannot dup. The scanner function is in use of sets is being scanned by another function. ed to authentified users only. tures", General Settings Guide.
Max. Cannot copy. ...
Troubleshooting Guide - Page 20
... copies.
See "Adjusting Image Density", Copy Reference. Change the orientation of it. See p.97 "Maintaining Your Machine".
Also, use pasted originals. The exposure glass or scanning Clean them face up. When using the exposure glass, place originals face down.
Put mending tape on the exposure glass at a slight angle. ARDF is...
Troubleshooting Guide - Page 23
...of originals
correct order. The margin is selected.
Set a narrower margin with the first page to scan and copy remaining originals. cled Paper] for Paper Type, press
[Duplex], and then select [On...orientation. If you place an original on the bottom.
Place the original in -
ter the scanned original has been To stop copying, press [Stop]. Cannot print in the wrong orientation. ...
Troubleshooting Guide - Page 28
...error reoccurs frequently, chine or the telephone line (for Admin or Web Image Monitor. scanned on the control
panel to display the message
"Clear/Stop key was Immediate Transmission. Place...jammed during Press [Exit], and then resend the
and trans.
The destination list is scanning an origi-
Troubleshooting When Using the Facsimile Function
When a Message Is Displayed
This section...
Troubleshooting Guide - Page 29
... Settings Guide. To select destination for the message displayed on the e-mail screen.
Try the operation once more . number of destinations to Folder, press [Select] for sending by Scan to use this machine. Check the server status. Specified group contains some destinations for sending by e-mail and some invalid dest. When a Message...
Troubleshooting Guide - Page 31
...- network problems. {14-01}
grammed using Web Image
Monitor. See the
Web Image Monitor's Help.
• Check that the folder for transfer is correctly specified.
• Check that the computer in which the folder for transfer is specified is operating correctly.
• Check that the DNS server
there are any server or...
Troubleshooting Guide - Page 32
... problems. {14-09}
fore SMTP authentication or login authentication of the computer in which the folder for
confirmation. cation or POP before SMTP authentication are correctly programmed from [File Transfer]
under ....
• Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly pro- See the Web Image Monitor's Help.
•...
Troubleshooting Guide - Page 35
... in User Parameters. Originals", Facsimile Reference. not work .
appears and transmission is set the mail size specified on the machine. Press [Original Size:], select the scanning area, and then resend the document.
Check your login user name, password, or driver encryption key, and enter them correctly. connected. Both transmission and The...
Troubleshooting Guide - Page 36
...but an error message does not appear. See p.85 "Replacing Toner". transmission is impossible during scanning. Cannot cancel a Memo- in -
mediate Transmission.
3
Cannot cancel Internet - The number .... Reception is possible, but reception is possible. correct. The document is being scanned.
See "Registering Names to a Group", General Settings Guide.
❖ Reception...
Troubleshooting Guide - Page 60
...is not correct. Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following machine settings
browsed when specify-
The Network Delivery Function Cannot ... function failing to operate.
The network delivery function cannot be correct:
ing the destination folder.
• IPv4 address • Subnet Mask
Check the settings. may not be ...
Troubleshooting Guide - Page 63
... are correct and the server is still shown, the network may be dis- When a Message Is Displayed
Message
Cause
Solution
Cannot detect original size
Select scan size.
Privileges to Folder screen. If the message is working properly.
57 To select destinations for sending by e-mail, press [Select] for sending by...
Troubleshooting Guide - Page 64
...Scanned File Status.
at n.)
The e-mail has too many (100 or Split the destinations into two or more than nnn destinations.
(A figure is correct, and then enter it again. Sending failed.
Entered protec- authentication failed.
Sender's name is limited to 32.
The sender's name was tion code for the destination folder... of destination folders selectable in one...
Troubleshooting Guide - Page 108
Operating Instructions Troubleshooting
Type for MP 1600L/Aficio MP 1600L/IS 2316L Type for MP 2000L/Aficio MP 2000L/IS 2320L AE AE B843-7605
Quick Use Guide - Page 3
... (Clears all setting default) 12. Chapter 2: Navigating the Ricoh Operation Panel
1. Copy button (Changes the Operation Panel to Start Copy, Fax & Scan) 10. Numerical Key pad (Input of number of copies ...Not active at this time) 3. Scanner button (Changes the Operation Panel to Scanner Mode / Allows scan to Facsimile Mode) 4. Energy saver button (Put the Copier in Standby mode or wakes up the...
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