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Ricoh Aficio MP 2500 Support Question

Ricoh Aficio MP 2500 Support Question

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Question posted by bmcrouch on January 30th, 2017

Service Error - Sc564

I am not able to contact my technician until tomorrow and desparately need to print but I have a service error of SC564. Any advice on how to correct the error until I can see my technician tomorrow.

Current Answers

Answer #1: Posted by jdfitchett on January 30th, 2017 9:24 PM
This answer was accepted by the poster of the original question.
jdfitchett

Member since:
December 13th, 2012

Points: 477,680
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564 Heating roller overheat 3 (hardware error) could be caused by

The thermopile detects 250°C or more. Defective PSU. Defective IOB. Defective BICU. Defective fusing control system

Related Ricoh Aficio MP 2500 Manual Pages

Copy Reference - Page 86

Operating Instructions Copy Reference Type for 7025/DSm625/LD125/Aficio MP 2500 EN USA D327-7570
Facsimile Reference - Page 11

...error indication), refer to a telephone line. The REN for repair or warranty information, please contact Ricoh Americas Corporation Customer Support Department at 1-800-FASTFIX. Also, you will notify the customer as soon as determined by the ACTA. If this device... to maintain uninterrupted service. F The telephone company may be certain of the number of devices that could affect the...
Facsimile Reference - Page 30

... fax transmission and IP-Fax transmission. Press [Exit] to delete the scanned pages and cancel transmission in this case, contact your service representative. and functions that could not be used for Immediate Transmission. ECM (Error Correction Mode) If part of a transmission fails because of memory while storing an original (free space reaches 0%), the "Memory...
Facsimile Reference - Page 162

...outgoing faxes or e-mail, the communication mode appears in the destination list, contact your service representative. 152 in the destination list. the sender. Shows time taken for... results of ical letters or symbols. File number Shows file management numbers. Error: A communication error occurred. Changing/Confirming Communication Information • For Internet Fax destinations •...
Network Guide - Page 59

.... • The paper tray is nearly empty. • A paper tray error occurred. • Output paper tray is set . Notification timing and e-mail content can be set , following events: 2 • Service call out of Web Image Monitor. Note ❒ When the service call , contact your service or sales representative. B Click [Login] on Top Page of time...
Network Guide - Page 61

...Device Settings] area. B Make the following settings: 2 • Notification Message: You can be added to the subject line of return e-mails. • Items in Notification Message column: You can set this according to your needs...'s location, service representative contact information. • Items in the Select Groups/Items to be grouped as machine status and error. On-demand...
Network Guide - Page 100

... Upper Exit Cover Data Size Error Empty: Black Toner Energy Saver Mode Envelope Setting Error: None Envelope Setting Error: Others Error The upper exit cover is open . Printing paper type other than envelope ...Alert at Printer: Yellow LED Call Service Center Canceled Canceling Job... Cover Open: ADF Cover Open: Duplex Unit Cover Open: Finisher Front An error has occurred. The fusing unit is...
Network Guide - Page 116

... server as the nearest server has been established. Communication via parallel connections unavailable because centrod is disabled. Cannot create service connection (In the remote printer mode) Connection to the file server has not been established. Cannot find rprinter (/) The printer with the number displayed on the print server. Check the client password.
Network Guide - Page 118

...= nbtd start . (NetWare) Open log file Print queue cannot be unique. Each IP address must be serviced by Broadcast name of failed. LEAP authentication has failed. No smartcard was successful. jobid=%d. Change to fileserver (,) Memory allocate error. no RADIUS/authentication server no smart card detected on device nprinter start (Netware) nwstart start . The spooled...
Network Guide - Page 130

... MetaFrame. ❖ Windows Terminal Service In the Windows Terminal Service environment, some of the printer driver's functions is unavailable, even if any function of bitmap images or using the server in a WAN environment over dial-up lines such as ISDN, printing may not be possible or errors may occur, depending on data transfer rates...
Printer Reference - Page 7

... is encouraged to try to correct the interference by the party responsible for a Class B digital device, pursuant to Part 15 of...technician for help. Declaration of Conformity Product Name: Printer/Scanner Unit Model Number: 7025/DSm625/LD125/Aficio MP 2500 Responsible party: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device...
Troubleshooting - Page 51

...] to change the paper tray settings, or press [FormFeed] to maintain print quality. NV-RAM Error [Print] without below mode? Reset Paper Tray The selected paper tray does not Set the paper tray correctly. If the message appears again, contact your sales or service representative. Duplex mode is running out. Turn off position for Tray # The...
Troubleshooting - Page 52

...", General Settings Guide. An error has occurred in the font Turn off , and then on again. If the message appears again, contact your sales or service representative. If this message continues to the machine. 44 Finisher [JobReset] There is incorrect. If the message appears again, contact your sales 4 or service representative. ror allel interface board...
Troubleshooting - Page 55

... extended wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check the error message on . Contact your service representative. 47 See "List/Test Print", General Settings Guide. See "Turning On the Power", About This Machine. If the printing does not start when using the Extended Security curity function with a computer...
Troubleshooting - Page 58

...Contact your service representative. A non-Windows OS is unsuitable. Print result dif- Print result differs from the not selected for the designated printer. See "Checking the Error ...up optional devices on the printer driver Problem Cause Solution Print result differs from the display. Print ends mid-job. display. Simply wait until printing resumes. printing. Check whether...
Troubleshooting - Page 64

... there are not high. Bluetooth is malfunctioning. cation error might have occurred. • Interference from close proximity with a tray for the tray to [On] on the System Settings menu. Duplex printing cannot be solved, contact your sales or service representative. 56 chine or deactivate those devices. ceeds the ca- Change the Paper Type setting for...
Troubleshooting - Page 73

...set original was misaligned. • Place the original correctly. • Specify the scan size. • ...10066; If an error message that can be used on the specified device. The name is ...Contact your service representative. 5 65 When a Message Is Displayed When a Message Is Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error...
Troubleshooting - Page 80

... main power switch off position for Tray # Causes The selected paper tray has not been configured for duplex printing. # indicates the tray number. If the message appears again, contact your sales or service representative. An error has occurred in [System]. Paper Tray is a problem with unit. Turn the main power switch off , printer. Finisher...
Troubleshooting - Page 92

The TWAIN scanner function Contact your service representative. chine is closed. nected to the network correctly. Error has occurred in Help for halftone scanning might not always apply. Check whether the ARDF cover is connected to the network correctly. power switch of the machine. scanner. to the network correctly. No response from the The machine is not...
Troubleshooting - Page 126

Operating Instructions Troubleshooting Type for 7025/DSm625/LD125/Aficio MP 2500 EN USA D010-7621A

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