RCA 25425RE1 Support Question
RCA 25425RE1 Support Question
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Question posted by wallstreettax1 on May 28th, 2021
How Could I Turn Off The Auto Attendant ?
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Current Answers
Answer #1: Posted by Odin on May 28th, 2021 9:50 AM
Odin
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April 10th, 2010 Points: 41,236,640
Member since:
April 10th, 2010 Points: 41,236,640
Press the ATTENDANT button.
If the issue persists or if you require further advice, you may want to consult the company: use the contact information at https://www.contacthelp.com/rca/customer-service.
If the issue persists or if you require further advice, you may want to consult the company: use the contact information at https://www.contacthelp.com/rca/customer-service.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by SonuKumar on May 28th, 2021 8:23 PM
SonuKumar
Member since:
May 9th, 2021 Points: 16,641,160
Member since:
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Auto Attendant
You can set this phone to function as the Auto-Attendant. A phone designated as an Auto-
Attendant will pick up and redirect incoming calls to other extensions in the system. Each
Auto-Attendant can pick up only one line at a time, so you may wish to have more than
one Auto-Attendant within your system. You can designate up to 16 Auto-Attendants in
your system. To prevent several units picking up the same call at once, you should assign
different pickup delay times for each Auto-Attendant units.
Turn Auto Attendant On/OffPress the ATTENDANT button to switch this function on or off. The ATTENDANT light is lit
when the function is activated.
Auto Attendant Sequence for Callers
When Auto-Attendant is on, this phone automatically picks up a ringing line after the
pickup time you programmed, and plays the designated Auto-Attendant greeting. When a
caller enters an extension number after hearing the greeting, the Auto-Attendant transfers
the call to that extension. If the requested extension doesn't pick up within 45 seconds, the
Auto-Attendant takes the call back and plays the general greeting. If Auto-Attendant unit
is in use, the call will be placed on hold.
If the caller does not enter an extension number after hearing the message, the
Auto-Attendant waits about 5 seconds and replays the ATTENDANT OGA (out-going
announcement) for the caller. If the caller still does not enter an extension number within
5 seconds;
a) the Greeting Only OGA "Sorry, no one is available to answer the call. Please call again."
will be played if the answering system is set to off.
b) the greeting "Welcome to general delivery mailbox. Please leave your name and phone
number after the tone." will be played if the answering system is set to on and
mailbox sets to general.
If the caller presses 00 after hearing the message, the Auto-Attendant Auxiliary
Outgoing Message plays. The caller can then enter an extension number, and the call will
be redirected.
Recording Auto Attendant Greetings
There are three different Auto Attendant outgoing messages. They are Day Greeting, Night
Greeting and Auxiliary Greeting.
Day Greeting is played during the time you set as day time. The Default Day Greeting is
"Hello, please enter your party's extension. If you do not know the extension number, press
zero (0), zero (0)."
Night Greeting is played during the time you set as night time. The Default Night Greeting
is "Hello, please enter your party's extension.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
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Sonu
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Related RCA 25425RE1 Manual Pages
User Guide - Page 5
...Introduction 7 Parts Checklist 8 Telephone Jack Requirements 8 Important Installation Information 8 Base Layout 9 Important Installation Guidelines 10 Installing the Phone 10 Data Port 12 System Verification 13 Other System Phones 13
Answering System 13
Auto Attendant 14 Programming the Telephone 14
Language 14 Volume 14
Ringer Volume 14 Speakerphone, Handset, and Headset Volume 14...
User Guide - Page 6
... 39 Answering System 40 Answering System 40 Turning the Answering System On/Off 40 Recording ...Auto Attendant 44 Turn Auto Attendant On/Off 44 Auto Attendant Sequence for Callers 44 Recording Auto Attendant Greetings 44 Playback and Erasing Auto Attendant Greetings 45 Using Multiple Auto Attendants 46
Display Messages 46 Operation By Battery 47 Operation without Power 47 Cordless Phone...
User Guide - Page 7
It also features an Auto Attendant function, which will pick up to 16 station users. It is designed to be followed. This telephone is designed to receive calls on the phone.
IMPORTANT: In order to use . It is calling while you are basic safety instructions that should always be simple to use, however, you...
User Guide - Page 8
...Make sure your package includes the following items:
Base
Handset Handset cord Line cords
AC power
adaptor
Telephone Jack Requirements
To use this phone, you don't have either modular jack, call from the network... RJ11C (for a single line) or a RJ14C (for two lines) type modular phone jack, which might look like the one installed. Wall plate
Modular telephone line
jack
VERY IMPORTANT:...
User Guide - Page 10
...line (RJ14C) wall jacks or four single line (RJ11C) wall jacks to accomodate all phone cords from the base cabinet bottom. • Insert the batteries as possible to use the ...they can leak and damage the unit.
10 CAUTION: Always disconnect all four lines.
Installing the Phone
The phone may want to replace the batteries. IMPORTANT: If you need to write down any stored information ...
User Guide - Page 11
Connect the telephone line cords: If you have one telephone line, this phone will still operate, but only as "LINE 1+2" into the jack marked LINE 1 + ...automatically searches for and sets up a phone ID.
The adaptor/coupler may look similar to be purchased from your local telephone products retailer. CAUTION: To reduce risk of the other straight line cord into the dual-line wall jacks. ...
User Guide - Page 12
...ID will not be valid. Connect the handset cord:
Connect one time. Data Port
This phone has a data port jack to 16) is detected, only one phone with that you have switched lines will be able...3, and give the person on the side of the coiled handset cord to share or privatize lines 2, 3 and 4.
5. Use the data port to select a new Phone ID for line 2 or line 3. You must be connected and...
User Guide - Page 13
.... OR
1. Press the INTERCOM button. The display shows INTERCOM and ENTER CALLING PHONE ID.
2. Connections & Setup
System Verification
Use the following procedures to ANSWERING SYSTEM.
3. Only other stations.
Answering system
Turn on the system. Press the VOL (+ or -) button to scroll to test system configuration and identify possible line connection errors. Press...
User Guide - Page 14
... at a time. Tap the VOL (+ or -) buttons to Auto Attendant section. Speakerphone, Handset, and Headset Volume While the phone is in the display points to discontinue or stop programming, press the "Exit" button. The phone stores the setting after the last button press. Programming the Telephone
Auto Attendant Turn on the hook, press the VOL (+ or -) button...
User Guide - Page 16
... another unit on the system, NOT AVAILABLE shows in . Press the SEL/SAVE button to pick up or down to SET PHONE OPTIONS. 3. This allows the auto attendant to save. A maximum of 16 phones can be connected in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to exit , except during...
User Guide - Page 24
... have finished programming this feature, press the ATTENDANT button on the phone ID number. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Use the VOL (+ or -) buttons to scroll up or down to select from 6 seconds to AUTO ATTENDANT.
3.
Auto Attendant Pickup Delay This sets the time delay...
User Guide - Page 25
...SEL/SAVE button to save , and the curser moves to the minutes field. 8. Programming the Auto Attendant
6.
Use the VOL (+ or -) buttons to scroll up or down to select the minute..., and the curser moves to save . 10. If you designate as Night Time, the Auto Attendant Night Greeting will be activated. Press the SEL/SAVE button to select the minute. 9. If...
User Guide - Page 26
...Valid ID When auto attendant is interconnected to save . The default is OFF.
7. It provides for you to AUTO ATTENDANT. 3. The Night Greeting option will play your Night Greeting from the telephone company and each having its own phone number.
Use ... (or stations) to any listed extension number. 1. Each station is turned on, the call can be forwarded to share multiple lines.
User Guide - Page 29
... Pick up or down to select other stations, the indicator blinks red but the phone will be picked up at individual telephones to release hold flashes blue. Use the VOL...on hold . Redial
1. NOTE: If Intercom Auto Answer is turned ON, the unit automatically answers the intercom call forwarding, which are available through your local phone company. NOTE: If you can be disabled...
User Guide - Page 44
... day time. A phone designated as the Auto-Attendant. To prevent several units picking up only one line at once, you do not know the extension number, press zero (0), zero (0)." Please leave your party's extension.
Day Greeting is in use, the call will be placed on hold. Turn Auto Attendant On/Off
Press the ATTENDANT button to switch...
User Guide - Page 45
...up or down to DAY GREETING, or NIGHT GREET- ING, or AUXILIARY GREETING. 7. Auto Attendant Operation
Auxiliary Greeting is "Please enter your party's extension." Press the MENU button while in... the phone in standby mode. 2. NOTE: When recording your own greeting. Playback and Erasing Auto Attendant Greetings 1. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT 3....
User Guide - Page 46
... at the beginning or the end of the Caller ID memory log. It is turned off or in use . Using Multiple Auto Attendants An Auto Attendant is empty. programming the phone, or
- To stop playback, press EXIT.
UNKNOWN CALLER
The incoming call , or
- Auto Attendant Operation
9.
using any of a message or the unit:
00 TOTAL CALLS
The Caller...
User Guide - Page 47
... by the other party. • Make sure the handset or headset cord is inserted properly and securely. • Make sure the MUTE feature is not turned on the display will illuminate. The H5401 is packaged with the handset.
You cannot be your phone to a cordless feature with cordless handset) is not supported. In...
User Guide - Page 52
... a Name or Number Stored in Phone
Book (Directory) Memory 37
Editing a Name or Number Stored in the Inter- Index
A
Accessing the Answering System from Another
Location
42
Accessory Information 49
Answering an Intercom Call 32
Answering Calls
28
Answering System 13, 40
Auto Attendant
44
Auto Attendant
14
Auto Attendant Pickup Delay 24
Auto Attendant Sequence for Callers
44...
User Guide - Page 53
... CID Record to the Intercom/Memory
Log or to Phone Book Memory
34
Warranty Assistance 49 Set Day Time for Auto Attendant 24
Set Night Time for Auto Attendant
25
Set Night Time ON / OFF
25
Set Valid... Operation 43
Transferring a Call to Another Station
30
Troubleshooting Guide47 Turn Auto Attendant On/Off 44
Turning the Answering System On/Off
40
Two-Way Recording 41
U
Using Multiple...
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