Oki B4600 Support Question
Oki B4600 Support Question
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Question posted by Anonymous-141577 on August 12th, 2014
Where Is Tray 1 Paper Jam?
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Current Answers
Answer #1: Posted by support38611 on August 14th, 2014 11:52 PM
support38611
Member since:
March 23rd, 2012 Points: 203,070
Member since:
March 23rd, 2012 Points: 203,070
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
It sounds like you are getting a 391 paper jam. When you are getting 391 Paper Jams it means that the printer is having a problem pulling paper from Tray 1. This could be a printer problem, but it also could be due to the media you are using. If it is too heavy for that tray the printer might be having a problem. Excess paper dust and some preprinted paper also can be a problem - they cause the input rollers to get dirty. I would recommend cleaning the rollers with a damp cloth and see if that makes a difference.
I would also recommend cleaning the separator pad (rectangular piece of rubber on the springy part of the paper tray) with a slightly damp cloth or take and eraser and rub over the gray piece on the tray and see if that helps. The is also a cork material on the bottom of the paper tray that can be cleaned. You will need to remove the paper from the tray first. Also, make sure the paper is in the paper tray very tightly in the printer. There should be no space on all sides of the paper.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
It sounds like you are getting a 391 paper jam. When you are getting 391 Paper Jams it means that the printer is having a problem pulling paper from Tray 1. This could be a printer problem, but it also could be due to the media you are using. If it is too heavy for that tray the printer might be having a problem. Excess paper dust and some preprinted paper also can be a problem - they cause the input rollers to get dirty. I would recommend cleaning the rollers with a damp cloth and see if that makes a difference.
I would also recommend cleaning the separator pad (rectangular piece of rubber on the springy part of the paper tray) with a slightly damp cloth or take and eraser and rub over the gray piece on the tray and see if that helps. The is also a cork material on the bottom of the paper tray that can be cleaned. You will need to remove the paper from the tray first. Also, make sure the paper is in the paper tray very tightly in the printer. There should be no space on all sides of the paper.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki B4600 Manual Pages
Installation Instructions: Second Paper Tray (500 Sheets) - Page 2
Fan the paper.
4. Lift the paper bar (1) and load paper (up to 2 (1 Optional Tray). 6. Open the Tray 2 front panel. b. AUTOFEED To set the printer to switch to Tray 2 when Tray 1 is required. Activate the Tray in the tray.
3. Close the Printers
(Printers and Faxes) dialog box.
4. Macintosh®
PostScript Emulation Driver Printers with Operator Panel Set AUTOTRAY on in the Print Menu. ...
2nd Paper Tray Installation - Page 2
...
to the desktop.
Lift the paper bar (1) and load paper (up to Tray 2 when Tray 1 is required for Available Tray, select 2 (1 Optional Tray).
5. Lower the paper bar and push the tray back into the printer. Click Start → Settings → Printers [Printers and Faxes for XP]. Fan the paper.
4. Activate the Tray in Tray 1: a. AUTOFEED To set the printer to switch to 500 sheets 20...
B4400 4500 4550 4600 User Guide (English) - Page 5
... the LED array 93 Troubleshooting 94 Status and error messages 94 Paper Jams 94 Input jam 95 Feed jam or exit jam 95 Print quality problems 96 Software problems 97 Hardware problems 98 Installing options 100 Specifications 101 General 101 Overall dimensions 102 Paper and tray information 102 Service and support 105
B4400/4500/4550/4600 User...
B4400 4500 4550 4600 User Guide (English) - Page 9
... MPF NIC PCL PS PSE RAM SIDM
Meaning
Control dots per inch Dual In-line Memory Module network card installed Light Emitting Diode Manual Feed Tray Multi-purpose Feeder Tray Network Interface Card Printer Control Language PostScript (emulation) PostScript Emulation Random Access Memory Serial Impact Dot Matrix
B4400/4500/4550/4600 User's Guide 9
B4400 4500 4550 4600 User Guide (English) - Page 10
... cover release button 4. ON/OFF switch 8. Top paper exit bin extension paper guide 6. LED array 11. Operator panel (B4500, B4550, B4600 shown) 2. Paper tray content indicator 7. Rear paper exit tray paper guide
Fig1_05.jpg
9 8
1 2 3 4
5 7
6
10. Image drum 12. Top paper exit bin extension 5. Rear paper exit tray (50 sheets, face up) 9. Printer components
Apart from the outside.
B4400 4500 4550 4600 User Guide (English) - Page 25
...rapid blink the error, call for service. the printer is warming up/ processing/ printing. Off Line.
Flash 3 - Flash 1 -
Flash 3 -
rapid blink rapid blink
X
No paper in the tray. X
X
X
X
X Flash 3 - Ready LED (green) • Indicator on -line (ready).
• Resuming printing after a paper error, paper jam, print overrun, page overflow, or receiving buffer overflow...
B4400 4500 4550 4600 User Guide (English) - Page 29
... Tray Change; Status Display Language.
Auto Tray Sequence; Toner Save; Detailed help is available to choose settings for your printer. Print Menu: Copies; Lines Per Page; Edit Size. Emulation; Manual Feed Timeout;
Configuration Menu
The Configuration Menu is provided by clicking on the item, then clicking Help. Print Demo1. Paper Size Check; Custom Paper...
B4400 4500 4550 4600 User Guide (English) - Page 35
...MANUAL MEDIA WEIGHT
MEDIUM*
Set paper type for manual tray.
X DIMENSION
8.5* 3.5 to 8.5
Set paper width for Tray 1. BOND, THICK, RECYCLE, CARD ROUGH
TRAY 1 MEDIA WEIGHT
MEDIUM*, M HEAVY,
Sets media weight for custom paper. HEAVY, LIGHT, M LIGHT,
TRAY 2 PAPER SIZE LETTER*
When tray 2 is installed
TRAY 2 MEDIA TYPE PLAIN*
When tray 2 is installed
TRAY 2 MEDIA WEIGHT
MEDIUM*
When...
B4400 4500 4550 4600 User Guide (English) - Page 36
....
P
ON*, JOB
PCL: sets a tome to print with a jammed page after a paper jam. A
job is canceled if paper is received. CONTINUE*, STOP
Sets whether to print an error report when internal errors occur.
B4400/4500/4550/4600 User's Guide 36
When STOP is selected, the printer goes offline until the next job is not set...
B4400 4500 4550 4600 User Guide (English) - Page 67
... level of the printer. • Do not use media designed for use in color laser printers and photocopiers
• Labels should cover entire carrier sheet. • Carrier sheet or adhesive must not be exposed to any
part of the paper in a paper tray, it is recommended that the oldest paper is used first to help prevent paper jams. 1.
B4400 4500 4550 4600 User Guide (English) - Page 68
... have the optional second paper tray (Tray 2) and you are printing from the second (lower) tray, do not pull out the first (upper) tray as necessary
3. 2. The paper level indicator (4) provides a visual indication of paper jams.
Automatic feed sequence
Ensure that the Autotray function is set up rear paper exit tray is open and the paper guide is stacked in the printer.
B4400 4500 4550 4600 User Guide (English) - Page 70
...printer, you can choose:
• which paper to use • the size of the paper you manually set the printer to match the media as follows:
1.
B4500, B4550, B4600
Using the control panel on [Printer Setup] tab - [Printer Menu] button -
[Paper...to set the printer for the paper tray being used when printing transparencies.
1.
B4400
The print quality for normal paper after printing ...
B4400 4500 4550 4600 User Guide (English) - Page 71
... are recognized automatically with media you manually set the printer to the next available paper tray, providing non-stop printing. Paper feed selection
The paper feed, paper size, paper weight and media type can be set to ON and more than one paper tray is recommended that when filling a tray with CASSETTE SIZE (default setting) selected. NOTE: When the AUTO...
B4400 4500 4550 4600 User Guide (English) - Page 72
When using the Operator Panel (B4500, B4550, B4600). Select the correct paper settings in the printer driver take priority over values set in the printer driver
before printing the file. NOTE: Values set from MP Tray, Rear exit only)
LIGHT MEDIUM LIGHT
MEDIUM
MEDIUM HEAVY
HEAVY HEAVY LABELS Transparency
B4400/4500/4550/4600 User's Guide 72...
B4400 4500 4550 4600 User Guide (English) - Page 92
... faded or uneven, try
replacing the toner cartridge. The printer grips the paper and prints a cleaning page. 5. Return the printer on line by pressing the OnLine button. 6.
Return the printer on line by pressing the Online button. 8.
Press the OnLine button to off line. 2. B4500, B4550, B4600
1. Press the Item button until MAINTENANCE MENU is...
B4400 4500 4550 4600 User Guide (English) - Page 94
... in your chosen language in your chosen language. B4500, B4550, B4600
The LCD on the printer operator panel provides the selfexplanatory status and error messages in the Status... the Status Monitor.
A typical message indicates a paper jam and identifies the tray to leave the selected feed tray and enter the internal paper path of the printer.
The Ready indicator goes out when an error ...
B4400 4500 4550 4600 User Guide (English) - Page 95
... hold the image drum unit by the ends or from the printer. 2.
Remove the paper tray from the top. Be careful not to open the top cover for more than 5 minutes. The printer will be reprinted. Replace the paper tray. A typical message indicates a paper jam and advises you to touch or scratch the green drum surface.
2. Remove the...
B4400 4500 4550 4600 User Guide (English) - Page 100
... Board: to provide serial interface capability to the B4500, B4550 and B4600. (Note: cannot be used with the Network Interface card.
• Multi-purpose Feeder tray: to give your printer the ability to handle multiple envelopes and specialty papers.
• Second paper tray: to increase your printer's paper handling capacity by 500 sheets
• PostScript 3 emulation DIMM: to...
B4400 4500 4550 4600 User Guide (English) - Page 101
... models; PS emulation optional for the B4500, B4550 and B4600
Processor
200 MHz PowerPC
Memory
32 MB, expandable to 288MB
Paper sizes
A4, A5, A6, B5, Letter, Legal 13, Legal 14, Executive, Custom, Envelopes (5 types)
Paper feed
Automatic feeding via paper trays Manual feeding of your printer appears in compliance with IEEE 1284-1994 Standard 100BASE...
B4400 4500 4550 4600 User Guide (English) - Page 104
Symbol/Term Meaning
T1 T2 MFT MPF FU FD W, L L ML M MH H o x
Paper Tray 1 Paper Tray 2 (optional) Manual Feed Tray Multi-purpose Feeder tray Face Up printing from the rear of the printer Face Down printing from the top of 8.26 to 12.4 inches (210 to 316mm).
4.
3. Paper less than 8 inches (210mm) long should be used Cannot be ejected face...
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