Lexmark Pro915 Support Question
Lexmark Pro915 Support Question
Find answers below for this question about Lexmark Pro915.Need a Lexmark Pro915 manual? We have 2 online manuals for this item!
Question posted by Bigbro45 on September 23rd, 2012
Unable To Fax Printer Heads Keep Jamming Paper
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Current Answers
Answer #1: Posted by LexmarkListens on September 24th, 2012 6:57 AM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
Try to check this article for the solution: http://bit.ly/RWxwjt
Also, make sure that the firmare of your printer is up to date. Just go to http://bit.ly/U9f90A to download the firwmare update.
Lexmark Listens
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Related Lexmark Pro915 Manual Pages
Quick Reference - Page 3
...
Sending e-mail...29 Canceling an e‑mail...29
Setting up the printer to fax 30
Step 1: Connect the printer to the telephone line 30 Step 2: Check the dial tone 37 Step 3: Set your fax name and fax number 38 Step 4: Set the printer to receive faxes automatically or manually 38 Step 5: Set the number of rings 38...
Quick Reference - Page 5
... and other resources. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer model).
• Use recycled paper. • Reduce the margins of paper.
• Print on troubleshooting printer setup issues as well as solving basic networking and faxing problems.
Note: Some functions are available only in a minimum‑power standby mode after...
Quick Reference - Page 8
Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. About your printer 6 For A4‑ and legal‑size paper, extend the paper tray.
1
2
7 Load paper.
8 8 Adjust the paper guides.
1 2
9 Insert the paper tray.
10 Connect the power cord only. Note: Do not attach the USB cable yet. Overloading the tray can cause paper jams.
Quick Reference - Page 12
....
8 Printer control panel
Operate the printer.
9 ADF
Scan, copy, or fax multiple‑page letter‑, legal‑, and A4‑size documents.
12
10
11
13
12
15
EXT
LINE
EXT LINE
19
18
16 17
Use the
To
10 Scanner unit
• Access the ink cartridges and printhead. • Remove paper jams.
11...
Quick Reference - Page 13
...: The display is selected. Remove jammed pages. Press and hold for three seconds to turn off the printer.
• Return to the previous screen. • Exit from one menu level to the home screen.
Use the home screen selections to initiate an action, such as copying or faxing, or to the printhead access...
Quick Reference - Page 14
... Paper Type Photo Size Layout
Use
To
1 Left arrow Scroll left idle for 10 minutes.
• Set screen brightness to e‑mail. or PictBridge
5 SmartSolutions Access the SmartSolutions menu.
6 Ink levels icon 7 Setup icon
• View the current ink levels of your printer
Use 3 Fax
To Access the fax menu and send faxes.
4 Memory Device...
Quick Reference - Page 21
...; Print two‑sided copies. • Select the paper type. • Add a watermark. • Enhance images. • Save settings. Note: Your printer may not come with a document open , choose File > Print. Use the Printer Settings
Shortcuts Wireless Setup Assistant Uninstaller
To
• Customize settings for fax jobs. • Create and edit the Contacts list...
Quick Reference - Page 40
... the ADF input tray. • When using the ADF, adjust the paper guide on the ADF to be faxed is working telephone, DSL, or VoIP line. Faxing
Faxing
Note: The fax function is flipped out. • Depending on your printer.
You can broadcast a fax to send the fax. c Touch .
40
Warning-Potential Damage: Do not touch the cables...
Quick Reference - Page 41
..., DSL, or VoIP line. b Set the number of rings, and then touch Accept. When the number of rings you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the printer. This way, the answering machine picks up after four rings, then set the correct ring pattern for the...
Quick Reference - Page 55
... checking an unresponsive printer 45 checking the dial tone 37 checklist
before you troubleshoot 45 fax troubleshooting 48 cleaning printhead nozzles 19 Communication not available message 52
configuring Wi‑Fi Protected Setup PBC, Push Button Configuration method 43 PIN, Personal Identification Number method 43
conserving energy, ink, and paper 5 contact list
creating...
User's Guide - Page 5
... you troubleshoot...131 If Troubleshooting does not solve your problem 131 Setup troubleshooting...131 Understanding printer messages...136 Clearing paper jams...146 Print troubleshooting...153 Copy and scan troubleshooting...155 E-mail troubleshooting...157 Fax troubleshooting...158 Memory card troubleshooting...163 Network troubleshooting...163
Notices...175
Product information...175 Edition...
User's Guide - Page 12
...; Remove paper jams.
18 Printhead access area
Install the printhead. Note: Remove the plug to access the port.
15 LINE port
Connect the printer to an active telephone line (through a standard wall jack, DSL filter, or VoIP adapter) to send and receive faxes.
16 Power supply with port Connect the printer to the printer and the...
User's Guide - Page 34
...the tray as indicated by missing
labels) may cause labels to peel off during printing, resulting in a paper jam.
• You load letter‑ or A4‑size label sheets. • The print side...to 10 envelopes
Make sure
25 sheets of labels
• The envelopes are designed for use with inkjet printers. • The print side of the envelopes faces down . • The top of the label
...
User's Guide - Page 146
Clearing paper jams
• "Paper jam in the printer" on page 146 • "Paper jam in the exit tray" on page 149 • "Paper jam in the duplex unit" on page 149 • "Paper jam in the printer
Note: The parts inside the printer are each connected to the Internet through an Ethernet or wireless
connection.
• Make sure your printer and computer are sensitive...
User's Guide - Page 147
Note: Make sure all paper fragments are removed. Troubleshooting
147
Check the jam clearance area
1 Lift the scanner unit.
2 Remove the jam clearance cover.
1
2
3
Notes:
• Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it out.
User's Guide - Page 193
... Feeder (ADF) clearing a paper jam in 150 loading documents 37 location 11 paper capacity 37 Automatic Document Feeder (ADF) tray location 11
automatic fax conversion setting 82
B
background, removing 57 backing material
cleaning 129 bidirectional communication
enabling 170 black and white scanning 64 blocking faxes 93 broadcast fax, sending
immediately 86 buttons
printer control panel 17
C
cable...
User's Guide - Page 195
... inserting 44 printing documents from 41 scanning to 60 forwarding faxes 93 France special wireless setup
instructions 101 Freebox 101
frequently asked questions USB cable 116
G
glossy paper loading 33
Group Dial setting up 84
H
home screen icons 18
I
icons home screen 18 printer control panel 17
ID cards copying 55
improving scan...
User's Guide - Page 196
... configuring 102
IP address, assigning 124 iron-on transfers
loading 35
J
Jam clearance cover location 12
jams and misfeeds troubleshooting paper jam in the ADF 150 paper jam in the duplex unit 149 paper jam in the exit tray 149 paper jam in the printer 146 paper or specialty media 152
junk faxes blocking 93
K
key index 124
L
labels loading 34 printing 42...
User's Guide - Page 197
... 11 paper jam in the ADF 150 paper jam in the duplex unit 149 paper jam in the exit tray 149 paper jam in the printer 146 paper or specialty media misfeeds 152 Paper Saver copies 56 paper settings
saving 36 paper stop
location 11 paper tray
loading envelopes or photo cards 30
paper jam in the printer 146 paper tray (Tray 1)
location 11 Paper Tray [x] Detected 140 Paper Tray...
User's Guide - Page 199
...fax cannot receive faxes 160 cannot run fax software 161 cannot send faxes 159 error messages, printer control
panel 161 troubleshooting, jams and misfeeds
paper jam in the ADF 150 paper jam in the duplex unit 149 paper jam in the exit tray 149 paper jam in the printer 146 paper..., fax 92
U
UK special wireless setup instructions 101
Unable to Retrieve the Solution 146 uninstalling printer software...
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