Lexmark Pro715 Support Question
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Question posted by alcornjim on November 21st, 2013
Lexmark Pro715 Modem Error On Receive
I can send faxes OK but get modem error on receive. I looked through setup and it all looks okay. any suggestions?
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Related Lexmark Pro715 Manual Pages
Quick Reference - Page 3
... 4: Set the printer to receive faxes automatically or manually 37 Step 5: Set the number of rings 38 Step 6: Create a contact list 38
Faxing 39
Sending faxes...39 Receiving faxes...39
Wireless networking 41
Information you will need to set up the printer on a wireless network 41 Installing the printer on a wireless network 41 What is Wi‑Fi Protected Setup 41
Quick Reference - Page 5
... of the paper. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems.
For additional information, see the following:
What are you to print multiple pages on the Lexmark Support Web site at http://support.lexmark.com.
5
Minimizing your printer folder 2 Double‑click User's Guide.
Conserving energy...
Quick Reference - Page 6
... the USB cable until prompted to your printer
To read the Lexmark Environmental Sustainability Report, visit www.lexmark.com/environment. Printer models
The installation software CD that came with your printer works for the following printer models: • Lexmark Pro715 • Lexmark Pro719
Printer features
Depending on the model, your printer comes with features that will help you manage...
Quick Reference - Page 10
... of your sent faxes.
How can now print, but there are additional steps required to send and receive faxes
What will I be missing if I do this later? Get my printer ready to scan directly to my computer
Configure Lexmark SmartSolutions and standalone email Get my printer ready to access all your fax number for the printer, and then press...
Quick Reference - Page 19
... the software, then uninstall the current software first. c Press Enter, or click OK. 3 Click Install, and then follow the instructions on the computer screen. Using ...> select your printer > select your operating system 3 Download the driver, and then install the printer software.
b In the Start Search or Run box, type D:\setup.exe, where D is available only at http://support.lexmark.com. 2 ...
Quick Reference - Page 21
... type (standard or custom) chosen when you purchased. Use Customer Support Lexmark Software Updates Lexmark Online Order Supplies Online Printer Registration Visit Lexmark SmartSolutions
To Contact customer support. Register your printer.
• Visit the SmartSolutions Web site. • Choose your printer, select the custom install option during installation, and then select all packages...
Quick Reference - Page 37
...printer. 1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Dialing and Sending > > Fax Name >
2 Enter your name or your telephone number, and then press .
Step 3: Set your fax name and fax.... In some countries, you can set the printer to receive faxes manually. 1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering > > Auto Answer...
Quick Reference - Page 39
... Page with the fax. 8 Click OK. The line is working if you hear a dial tone. • If you set the printer to include a
cover page with Fax, and enter the appropriate information if you want to send a fax to enter another number, and then press .
The line is
working if you want to receive faxes manually (Auto Answer...
Quick Reference - Page 40
... you know. Warning-Potential Damage: Do not touch the cables or the and a fax. Receiving faxes manually
1 Turn off Auto Answer: From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering >
> Auto Answer >
> Off >
2 When the telephone rings and you hear fax tones when you want, and then press to Pick Up On, and then...
Quick Reference - Page 43
... INSTALLING THE SOFTWARE
Note: Make sure the printer is not in the printers folder or as a printer option when sending a print job, then try uninstalling and ...lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support
Setup...
Quick Reference - Page 46
... telephone line by the receiving fax machine.
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Dialing and Sending > 2 Check to see if error correction is set to On.
> Error Correction >
If it is connected to select On, and then press . Listen for your setup scenario. • Make sure that the cables are set the modem to black and white...
Quick Reference - Page 47
... a cable modem) before you can configure the fax settings in so that the printer can change your printer on a network, print a network setup page, and then see the User's Guide available on installing these drivers, see "Using the printer control panel" on the correct distinctive ring (if you can receive it.
1 From the printer control panel, navigate to:
> Setup > > Fax Setup...
User's Guide - Page 85
...is properly connected to fax. Faxing
85
From here 2‑Sided Faxes Dialing and Sending
Fax Blocking
You can
• Set the printer to print incoming faxes on and connected to the computer. • The printer is not in Sleep mode.
Configuring fax settings using the printer software. The Fax Setup Wizard opens.
4 Run the Fax Setup Wizard. Using the Printer Settings in Macintosh 1 From...
User's Guide - Page 155
... cable modem, then make sure that the printer and other topics in .
Troubleshooting
155
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
Fax troubleshooting
• "Fax troubleshooting checklist" on page 155 • "Cannot send faxes" on page 156 • "Cannot receive faxes" on page 157 • "Cannot run the fax software" on page 158 • "Fax error messages...
User's Guide - Page 156
... some countries, you cannot send a fax without sender information. ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this can be rejected by the receiving fax machine.
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Dialing and Sending > > Error Correction >
2 Check to see if automatic fax conversion is set to select...
User's Guide - Page 157
...THAT FAX FORWARDING IS DISABLED
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering > > Fax Forward >
2 Press the arrow buttons to scroll to receive faxes ... • The printer picks up space in the printer is correct for your network.
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Dialing and Sending > > Dial...
User's Guide - Page 158
...
some countries, you cannot send a fax without sender information. The valid characters are sending.
• Enable Auto Fax Conversion. For information on the display. Fax error messages on the printer control panel
Error Message: Remote Fax Error
Fax Mode Unsupported
What it .
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering > > Manual...
User's Guide - Page 190
... print queue 134 cannot print over wireless network 164 cannot print through USB 134 cannot receive faxes 157 cannot run fax software 158 cannot scan to computer over a network 154 cannot send faxes 156 cartridges, ink ordering 13 using genuine Lexmark 14 certificate requests 106 Change [Paper Source] to [Size] [Type] Paper 136
190 Change [Paper...
User's Guide - Page 192
... 79 digital telephone service 78 DSL connection 76 standard telephone line connection 73 VoIP 77 Fax Setup Wizard 85 fax troubleshooting cannot receive faxes 157 cannot run fax software 158 cannot send faxes 156 error messages, printer control panel 158 fax troubleshooting checklist 155 faxing Address Book 86 blocking 95 calling card, using 94 dial prefix 91 distinctive ring 92...
User's Guide - Page 196
... long or freezes
the computer 154 troubleshooting, fax
cannot receive faxes 157 cannot run fax software 158 cannot send faxes 156 error messages, printer control
panel 158 troubleshooting, jams and misfeeds... key 105 Windows installing printer on wireless
network 100 Windows software
Abbyy Sprint OCR 25 Phone Book 25 Printer Home 25 Printer Setup Utility 25 Printing Preferences 25...
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