Kenwood KDC-X397 Support Question
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Question posted by jfowler820 on June 14th, 2017
How Do You Turn The Kdc-x397 Radio Off?
Current Answers
Answer #1: Posted by TheTWWW on June 15th, 2017 9:04 AM
Kenwood equips its receivers with a protection mode to safeguard them. Your stereo receiver is going into protection mode because the receiver has an internal short, a speaker is bad or the speaker wiring has a problem, such as incorrect wire gauge or bad connections. Many of the problems that trigger protection mode can be resolved or at least diagnosed by tech-savvy owners, without bringing your car into the shop.
Step 1
Reset the receiver by removing the face plate and pressing the "Reset" button with a paperclip. If this solution doesn't fix the problem, continue with troubleshooting and reset the receiver after each step.
Step 2
Turn off the receiver and disconnect all speaker wires.
Step 3
Turn on the receiver. If it quickly shuts off, the receiver has an internal short, according to Kenwood. Contact Kenwood customer service to have the unit repaired.
Step 4
Connect one speaker at a time. If the receiver shuts off after connecting a speaker, that speaker's wiring or the speaker itself has a problem.
Step 5
Replace any faulty wiring.
Step 6
Replace a speaker if you have replaced its wiring and your receiver is still going into protection mode.
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