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Jabra JOURNEY Support Question

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Question posted by scootsommer on January 1st, 2012

Jabra Journey Wont Stay Connected To Iphone 4

My iphone 4 connects to the journey but will not stay connected.  I re-pair it and it reconnects but then will not reconnect after a few minutes.

Current Answers

Answer #1: Posted by JabraSupport on January 3rd, 2012 7:46 AM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
October 13th, 2011

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I would suggest resetting the Jabra Journey.  To do this, remove the Journey from the device list on your iPhone.  Next, put the unit into pairing mode.  Start with the unit turned ON, then press and hold the answer button until the light is flashing constantly.  Then, press the volume down button and the answer button at the same time.  A beep and quick flash of purple light will indicate the reset has been performed.  You'll need to pair the two units together again but it should work flawlessly after that.

If you have any other questions or concerns, you can contact Jabra's Product Support Group by calling 800-327-2230 or by email at [email protected].

 

Related Jabra JOURNEY Manual Pages

User manual - Page 2

... DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO HANDLE CALLS FROM A SINGLE PHONE 10 HOW TO HANDLE CALLS FROM TWO MOBILE PHONES 12...
User manual - Page 3

... to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on/off and battery status E Visor clip Set your in-car speakerphone on your in -car speakerphone. We hope you enjoy it! ABOUT YOUR JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to answer...
User manual - Page 4

... button - Adjust volume - Reject calls* - "Answer/Ignore" command** - Auto Off * Phone dependent Jabra JOURNEY 3 ** Available ONLY in English Answer/end calls - Third party calling* - Announce the name of ...- english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO Your Jabra JOURNEY lets you do all this: - Auto pairing - Auto On with the help of the caller* -
User manual - Page 5

... * Phone dependent Jabra JOURNEY 4 ** Available ONLY in English Echo cancellation through the voice button* - A2DP (Advanced Audio Distribution Profile) for enhanced audio quality - Weight 92 grams - Talk time up to 20 hours/Standby time up to 10 meters (approximately 33 feet) - for Auto On - Jabra Status Light (battery status, call status, pairing and connection status...
User manual - Page 6

... turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY 5 english HOW TO PRESS THE BUTTONS Instruction Duration of Press Tap Press briefly Double tap... flashes rapidly blue Pairing mode The status light turns solid blue and goes into standby mode Connected The status light flashes blue every 2nd second during one minute and turns off ...
User manual - Page 7

...-car speakerphone is left uncharged for commands. The status light will be charged through your Jabra JOURNEY the first time. do . Use only the charger provided in -car speakerphone. 2.5 Hrs jabra Jabra JOURNEY 6 You will hear "Voice off . Use the USB cable to connect Jabra JOURNEY to enable the voice features again. Plug the car charger into your...
User manual - Page 8

... phone then asks if you enter your car (open the car door). PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE Jabra JOURNEY is left in the ON (I /O switch to a mobile phone using a procedure called 'pairing'. Your phone will confirm with the JABRA JOURNEY. If the switch is connected to turn the in -car speakerphone on or off automatically after it...
User manual - Page 9

... the sun visor. The in -car speakerphone and phone are used when it is paired, but does not immediately connect, tap the answer/end button. english CONNECTIVITY MobilSurf BLUETOOTH Infrared port Wap options Synchronization Networks SELECT DEVICES FOUND Jabra JOURNEY Jabra JOURNEY Passkey: **** HANDSFREE Jabra JOURNEY added. The product can be easily taken on the phone. Turn the in...
User manual - Page 10

...Auto ON Jabra JOURNEY has a built-in motion sensor that registers a movement in the position "I". Just say "Answer" or "Ignore". On/Off Sleep mode and Auto OFF When not connected to a ...10 minutes. You can also be used to mute/un-mute your microphone during an active call Jabra JOURNEY will turn it will announce the number of the caller instead. * Phone dependent Jabra JOURNEY ...
User manual - Page 11

... ended it will start playing again. If your in use Jabra JOURNEY 10 *Phone dependent HOW TO HANDLE CALLS FROM A SINGLE PHONE Function Single call Answer or end a call Make a call Reject a call . Just say "Answer" or "Ignore" The call will automatically be connected to two mobile devices at the same time. english...
User manual - Page 12

english Mute Tap the voice button to mute an active call Double tap the answer/end button Jabra JOURNEY 11 Reject incoming call Double tap the answer/end button Three way call (The other call is on mute every 10 seconds until the incar ...
User manual - Page 13

...button TROUBLESHOOTING & FAQ I press the voice button and but cannot check battery status of Jabra JOURNEY Some in-car speakerphones have a voice control system driven by checking its user manual....TWO MOBILE PHONES Function How to perform Calls on the two connected phones - Please, verify if you can use to control Jabra JOURNEY 12 I press the voice button and nothing happens Not all ...
User manual - Page 14

... 1.1 or higher and support a headset, hands-free and/or advance audio distribution profile. Jabra JOURNEY 13 english your phone is connected to the in-car speakerphone by long press on the mobile phone screen. Ensure that the in the pairing mode by tapping the answer/end button. The words are compliant with Bluetooth mobile...
User manual - Page 15

...çais Italiano Nederlands Polska Scandinavian support.de@jabra.com support.uk@jabra.com support.es@jabra.com support.fr@jabra.com support.it@jabra.com support.nl@jabra.com support.pl@jabra.com support.no@jabra.com support.ru@jabra.com Information: info@jabra.com 3. Need more help? 1. voice dial using Jabra JOURNEY with 2 mobile phones. english I cannot use Reject call...
User manual - Page 16

... protected. - Do not expose the Jabra JOURNEY to support a certain profile, a phone manufacturer must implement certain mandatory features within the phone's software. 3. GLOSSARY 1. Avoid storage at www.bluetooth.com. 2. This can shorten battery life and may also degrade performance. - Bluetooth profiles are the different ways that connects devices, such as mobile phones and...
User manual - Page 17

... mode is when the Jabra JOURNEY is passively waiting for all Jabra products is a code that you 'end' a call . The passkey for a call on your mobile phone to local standards and regulations. www.jabra.com/weee Jabra JOURNEY 16 Dispose of the product according to pair it with your phone and the Jabra JOURNEY recognize each other and automatically...
User manual - Page 18

...; is a registered trademark of such marks by the Bluetooth SIG, Inc. Jabra® is a registered trademark of their respective owners. The Bluetooth® word mark and logos are owned by...rights reserved. All rights reserved. and any use of GN Netcom A/S. Made in China Type: HFS003 www.jabra.com Rev A All other trademarks included herein are the property of GN Netcom A/S.
Datasheet - Page 1

... * Phone dependant WWW.JABRA.COM/JOURNEY LEARN MORE! Built-in motion sensor on connection and battery status. RReeaassoonnss ttoo cchhoooossee tthhee Jabra JOURNEY Jabra SPEAK410 - AND ANY USE...pairing instructions the first time you answer calls just by using your car, letting you turn the system on . The Voice Control feature makes it more than just a drive with the Jabra JOURNEY...
Datasheet - Page 2

... pairing mode. ton when you turn on voice button, auto paring, call transfer, caller name announcement(PBAP), status light for call will be connected to two mobile devices at the same time. * Phone dependent ** Available ONLY in English B A C D E F G H I Charging port Easy charging with the supplied USB cable for Auto On 7. Advanced Multiuse Jabra JOURNEY...
Technical Specification - Page 1

... devices that are device dependent **Available only in English Bluetooth® wireless technology is Bluetooth® wireless technology? JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing and connection. Directivity Sensitivity, Impedance Omni-Directional microphone -40 dB +/- 3 dB (1kHz, 0db=1V/Pa), Max 2.2 kΩ Size S.P.L Impedance...

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