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HP Officejet Pro 8600 Support Question

HP Officejet Pro 8600 Support Question

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Question posted by harrapk on May 5th, 2012

How To Get The Fax Working

When running the FAX test all items PASS except the Fax Line Condition Test, which failed and shows a comment "your fax line has a weak signal". I am using the identical setup that I used on my Photosmart C7280, on which the fax worked flawlessly. Does the fact that the 8600 being wireless have any bearing on the difference in fax operation from the 7280? Until now I have not needed to use a filter in the setup. Everything else on the new printer seems to be working perfectly well, including the wireless feature.

Current Answers

Answer #1: Posted by Anonymous-67360 on July 19th, 2012 3:33 PM
Anonymous-67360

Member since:
July 19th, 2012

Points: 100
100
points
Be sure to use a phone cable with 2 wires.  This just fixed it for me.

 

Source: https://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/model/4323647/document/c02891758

Related HP Officejet Pro 8600 Manual Pages

Getting Started Guide - Page 5

... sent to a shared network folder for each scan destination, allowing you to make sure you to receive important faxes from anywhere while working away from the office. On computer running Windows, network addresses are being used for personal or group access or to computer folders on paper and ink, as well as basic, versatile...
Getting Started Guide - Page 12

... machine. 1. You can configure fax settings using the following : • Tests the fax hardware • Verifies the correct type of the test on page 20. If you have installed the HP software on your computer. Touch right arrow , and then touch Setup. Touch Fax Setup, and then touch Basic Fax Setup. Touch Done to a phone line. From the printer's control panel...
Getting Started Guide - Page 19

... connection any time you want. Set up wireless (802.11) communication Step 2: Test the wireless connection To test the wireless connection and make sure it is working properly, complete the following steps: 1. On the printer control panel, touch right arrow , touch Setup, and then touch Network. 3. Touch Restore Network Defaults, and then touch Yes...
Getting Started Guide - Page 22

... the printer) or other devices and run the test again. Connect the printer to an analog phone line and try faxing again. • If you are using a DSL/ADSL service, make sure that you have an answering machine on the same phone line with the printer: --Check that the answering machine is working phone directly to the telephone...
User Guide - Page 7

... 71 Remove numbers from the junk fax list 71 Print a Junk Fax Report 72 Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........72 Fax to PC and Fax to Mac requirements 72 Activate Fax to PC and Fax to Mac 73 Modify Fax to PC or Fax to Mac settings 73 Set up speed-dial...
User Guide - Page 9

...are apparent 116 Solve fax problems...116 The fax test failed...117 Solve problems using Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve...133 Solving HP Digital Fax problems 133 Solve memory device problems 135 The printer cannot read the memory device 135 The printer cannot read photos on the memory device 136 Solve wired (...
User Guide - Page 43

... be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Follow the instructions for the print job by using the features available on photo paper (Mac OS X) • Print photos from a memory device Print photos 39 To change more ... the tray. Make sure the printer you do not see a Page Setup menu item, go to use is selected. 5. Select the Orientation option.
User Guide - Page 56

... faxes to your operating system. • Appropriate privileges on the shared folder You must be connected either through a wireless connection or using the HP software. For more information, see the documentation for your operating system. • The network address for the folder On computer running Windows, network addresses are only supported by HP Officejet Pro 8600...
User Guide - Page 65

... lightness and darkness on the fax test, see Test fax setup. You can verify the fax is set up correctly by using either the control panel or the HP software provided with the recipient before sending any faxes. or multiple-page black-and-white or color fax by running the fax setup test from an attached phone. Fax 61 Using the printer control panel, you...
User Guide - Page 70

...lines. From the Home screen, touch (right arrow), and then select Setup. 2. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. Touch Fax Setup and then select Advanced Fax Setup. 3. OR - Touch Cancel Scheduled Fax...transmission speed of faxes you can only use group speed dial entries to multiple recipients using group speed dial...
User Guide - Page 71

... document feeder tray. 3. Or, turn on the 2-EXT port) • On the same phone line, but not directly connected to use Legalsize paper, the printer reduces the fax so that is not currently set to the printer To receive a fax manually 1. If you turn off the Auto Answer option, you receive a Legal-size or...
User Guide - Page 76

... and also eliminate the hassle of dealing with a link to Mac, you can use HP Digital Fax (Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly to your computer using an Ethernet cable or a wireless connection, you get an onscreen notification with bulky paper files. Touch (down arrow), and then touch...
User Guide - Page 98

... problems • Solve scan problems • Solve fax problems • Solve problems using one of the following features: • Fast access to work with the printer. 2. 9 Solve a problem The...suggestions did not solve your problem, try using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network...
User Guide - Page 102

...: • The printer shuts down unexpectedly • Alignment fails • The printer is not responding (nothing prints) •... paper-feed problems, such as the default in the Print & Fax preferences of the System Preferences. Chapter 9 General troubleshooting tips and ...are working, and are not using a computer running Windows. • You are not running too many common printer problems...
User Guide - Page 122

... should only be used to Correct Port on Fax" test failed Solution: Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • Try connecting a working phone and phone cord to send or receive a test fax. After you resolve any problems found, run the fax test again. •...
User Guide - Page 125

... fail. This does not cause a problem sending or receiving faxes. try sending or receiving a fax. • Make sure you do not hear a normal sounding dial tone, it passes and the printer is not using for the printer and check for a dial tone. Try sending or receiving a test fax. • Check to connect from the phone line, and then run...
User Guide - Page 126

... display always shows Phone Off Hook Solution: You are using a phone splitter, this can use . Make sure extension phones (phones on the back of the printer. • Other equipment, which piece of phone cord. If you are using the phone cord that came with the printer, run the test again. ƕ If the Fax Line Condition Test passes without the other...
User Guide - Page 246

... Internet Protocol fax, using 80 IP address checking for printer 145 IP settings 220 ISDN line, set up with fax parallel phone systems 200 J jams clear 154 media to avoid 21 paper 154, 157 junk fax mode 70 L language, printer 162 light images, troubleshoot copies 111 scans 116 lights, control panel 14 line condition test, fax 122 lines copies, troubleshoot...
User Guide - Page 247

... modem and answering machine setup 212 modem and voice mail setup 216 modem setup 204 modem shared with voice line setup 207 PBX setup 200 separate line setup 198 setup types 196 shared line setup 202 PBX system, set up with fax parallel phone systems 200 PCL 3 support 162 phone cord connected to correct port test failed 118 correct type test failed 119 extend 128 phone...
User Guide - Page 249

... 168 memory card specifications 171 scan specifications 169 telephone line, answer ring pattern 77 telephone wall jack, fax 118 telephone, fax from receive 67 send 63 temperature specifications 170 tests, fax dial tone, failed 121 failed 117 fax line condition 122 fax phone cord type test failed 119 hardware, failed 117 port connection, failed 118 setup 218 telephone wall jack 118 text cannot be...

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