HP 3390 Support Question
HP 3390 Support Question
Find answers below for this question about HP 3390 - LaserJet All-in-One B/W Laser.Need a HP 3390 manual? We have 8 online manuals for this item!
Question posted by john35111 on January 18th, 2011
My 6500 Series All In One Printer Keeps Giving Me An Error Message When Scanning
I have disconnected printer, rebooted, uninstalled and reinstalled software. There is definitely a bug in HP's software.
How to solve?
Current Answers
Related HP 3390 Manual Pages
HP Printers - Supported Citrix Presentation Server environments - Page 17
... N/A
17 HP printer Deskjet 5150 series
Supported in Citrix
environment
Yes
HP-supported drivers*
PCL
Host-based
Ver. 8.4.5 or
Commercial slim driver
N/A
Deskjet 5440 series
V.60.051.645 or
Yes
N/A
Commercial slim driver
Deskjet 5550/ 5551
Ver. 7.1.0
Yes
or
N/A
Commercial slim driver
Deskjet 5650 series
Ver. 8.4.5
Yes
or
N/A
Commercial slim driver
Deskjet 5740 series
Ver...
HP Printers - Supported Citrix Presentation Server environments - Page 35
... L7680 All-in-One
Software tested
Citrix XenApp™ Server 5
XenApp Plugin for Hosted Apps, version 11.x
Testing methodology for HP All-in-One devices
Scanners/All-in -One devices and drivers listed for each test case. Scanners/All-in-One devices were connected to client using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 152
... printed.
This information might need to click PJL archive format to print PostScript error messages after your printer only once. If you print to a local printer, you can detect certain errors that Windows cannot. Print PostScript error information
Specifies whether to notify the HP LaserJet all-in EPS format. Advanced
Click the Advanced button for advanced PostScript options...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 194
...seconds. After the specified time passes, the printer stops trying to augment the device fonts with the euro character. The default ... option specifies whether to print the document and prints an error message. The default setting is connected through a network. Minimum Font...Wait Timeout
This option specifies how long the HP LaserJet 3050/3052/3055/3390/3392 all-in -one before the product ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 360
...; HP LaserJet Scan ● HP ToolboxFX ● HP SendFax ● HP Software Update ● HP Document Viewer ● Users Guide (Windows Help format)
HP LaserJet 3050/3052/3055/3390/3392 all -in -One Install Notes
File name: LJ305X_installnotes_.htm
338 Chapter 8 Engineering details
ENWW See the "Technical Assistance" section of these drivers, you must use the Microsoft Add Printer wizard...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 369
... 6 traditional driver
settings 122 slots, included 3 direct connections 80 Director. See EWS energy use 6 error messages Auto continue settings 221 constraint, PCL 6 traditional
driver 87 constraint, unidrivers 135 e-mail alerts 181 pop-up alerts 180 Receive Alerts for device events
179 escape sequences
media-source 317 media-type 320 Euro Currency symbol 172...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 322
...the HP LaserJet 3390/3392 all -in -one directly into the wall or into a different outlet.
1.
No power due to failed power source, cable, switch, or fuse.
The control panel should function without error messages. Verify... on the control-panel display, and the scan head moves back and forth for 10-15 seconds.
If you lift the scanner lid, you correct the error. Verify that the all -in -one...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 341
... over .
Alert and warning messages
Alert and warning messages appear temporarily and might be affected. Clear document Canceled scan. error
Description
Recommended action
The print cartridge is not solved, replace the cartridge. If the problem is not installed correctly. 1.
The ADF lid is open
Canceled copy. Remove the ADF and reinstall it. Try another power source...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 419
...261 double-sided copying HP LaserJet 3050 130, 223 HP LaserJet 3052/3055 131,
224 HP LaserJet 3390/3392 132,
225 double... e-mail alerts, setting up 273 e-mail, scanning to
Macintosh 145 resolution settings 151 Windows 142, ..., 361 ad hoc groups 71 additional devices, connecting
111 answer mode 102 autoreduction ...dialing, tone or pulse 77 error messages 324 error-correction 93 extension phone receiving...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 422
... 338 troubleshooting paper 28 types to avoid 27 wrinkled 337 memory Configuration page 269 deleting faxes 90 error messages 327 HP LaserJet 3050, base 2 HP LaserJet 3052/3055, base
3 HP LaserJet 3390/3392, base
4 part numbers 366 reprinting faxes 89, 208 mercury specifications 384 messages control panel 323 critical 330 Microsoft Windows. See settings ordering supplies and accessories 366, 374...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 425
..., 210 from software 99, 211 from telephone 106 group-dial entries 71 log, HP ToolboxFX 277 manual dialing 73 T.30 protocol trace report 364 to multiple recipients 70 to one recipient 70 troubleshooting 343 separation pad, ordering 367 serial number, product 269 server-based TCP/IP configuration 162 service critical error messages 330 hardware...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 427
... locating on HP LaserJet
3390/3392 12 paper specifications 33, 34 part numbers 366 selecting 42 troubleshooting ADF pickup roller assembly,
replacing 299 blank pages 339 blank scans 353 checklist 304 cleaning page 240, 293, 363 Configuration page, printing
158 control panel messages 323 copy quality 347 copy size 350 copying 350 critical error messages 330 curled...
Service Manual - Page 11
...226 Image problems...226 Media-handling problems 227 Performance problems...229 Scan problems...230 Solving scanned-image problems 230 Scan-quality problems...232
Preventing problems 232 Solving scan-quality problems 232 Scan-specific error messages 233 Control-panel display problems...234 Convenience-stapler problems (HP LaserJet 3392 only 234 DSL problems...235 PABX line problems...235 ADF...
Service Manual - Page 15
...-one guides...2 All-in-one features...3 HP LaserJet 3090/3092 all-in-one features 5 Supported printer drivers...11 Priority input slot (tray 1) media specifications 16 Tray 2 and optional tray 3...16 ADF...17 Sequence of operation...84 Power-on sequence...85 Alert and warning messages ...203 Critical-error messages...209 Scan-specific error messages...233 Control-panel bezels...257 Service...
Service Manual - Page 196
...messages that meets HP specifications. Verify that the print cartridge is plugged into a different outlet.
1. Verify that the all -in .
2.
The control panel should function without error messages.
If the error...? Troubleshooting process
Troubleshooting checklist
Follow these steps when trying to solve a problem with moving cursors indicating that the wire-harness connectors...
Service Manual - Page 225
... warning messages
Event-log error message 10.XXXX
ADF door is open or a sensor is closed. Clear document Canceled send. Clear document
Control panel message 10.0000; black e-label missing 10.3000; unauthorized black None
None
None
None
Description
Recommended action
The print cartridge is not solved, replace the cartridge.
Remove the ADF and reinstall it...
Service Manual - Page 228
... that you typed is low.
Adding a group-dial to another group-dial is working by disconnecting the allin-one, plugging in -one to finish the
job, or press job.
Allow the...telephone cord that you are using the incorrect printer driver. Table 6-1 Alert and warning messages (continued)
Event-log error message
Control panel message
Fax Send error
None
Fit to Page on the phone ...
Service Manual - Page 229
.... Make sure that you are using the telephone cord that came with the all -in-one did not scan any pages, or it did not answer. The all -in -one could not detect a Check for...all -in -one and the wall and replug the cord. Table 6-1 Alert and warning messages (continued)
Event-log error message
Control panel message
Memory low Only 1 copy made None
No Dial Tone
None
No document sent
None
No...
Service Manual - Page 230
...message is pressed.
none
Paper jam in -one of using . Try a different phone cord.
The all -in (area)
13.0000
Scanner reserved for another phone line. Clear the jam from the computer software, or press Cancel. Wait until an
HP supply is installed or is shown until the computer scan... and warning messages (continued)
Event-log error message
Control panel message
No fax detected...
Service Manual - Page 255
... assembly on . The CCD might not be able to find a suitable dark spot in the scanning assembly in -one off and then on page 126. Replace the scanning assembly. Replace the formatter. Scan-specific error messages
Table 6-3 Scan-specific error messages
Message BulbWarmupFromOff DarkFind
LMWTempFind
Cause
Solution
The scanner might not be reaching the 1.
threshold light level.
2. Turn...
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