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Question posted by georgedbroker on August 2nd, 2013

Have Several Viruses..trying To Restore To Factory Settings

strartup repair box has come up but it seems my keyboard and mouse have been diabled so i cant click restore

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Answer #1: Posted by prateekk007 on August 3rd, 2013 6:17 AM

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prateekk007

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Hi georgedbroker

Please follow the steps mentioned below that might help you:

I would suggest you to disconnect the power cable from the system and hold the power button down for 20 seconds, to discharge “Static Flea Power”, after that connect power cable and restart your machine.
In case you are using a wireless keyboard and a mouse then try to use a wired keyboard and mouse.
If you are using a wired keyboard and mouse, then try connecting to a different USB port.
Turn your system on and Press <F2> to enter System Setup and check the functionality.

Please “click on Request more Information” if you have any further questions.

For easy access to drivers, manuals and product updates, please visit our Support Site .

Thanks & Regards
Prateek K

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