Dell OptiPlex 380 Support Question
Dell OptiPlex 380 Support Question
Find answers below for this question about Dell OptiPlex 380.Need a Dell OptiPlex 380 manual? We have 3 online manuals for this item!
Question posted by petgason842000 on July 31st, 2012
Usb Ports Are Not Responding And It Tells U To Connect Keyboard.
usb ports are not responding. It desplys amessege as keyboard not connected. connect keyboard to usb and press f1 to con tinue or f2 for setup but u cannot connect keyboard and mouse since usb are not responding but it boots to windows.
Current Answers
Answer #1: Posted by RathishC on July 31st, 2012 6:31 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi,
My name is Rathish and I am working with Dell Social Media Team.
You have mentioned in the post that the USB port of the computer is not responding.
We can try few steps which might fix the problem-
ð Please remove the power cable of the computer and after removing press and hold the power button for 15 -20 seconds.
ð Then release the power button and put the cable back on to the computer tower.
ð Please start the computer and let’s see if that works.
ð If still you are getting issue try and connect the keyboard on a different port.
ð Please try a different keyboard if available.
As you have mentioned that you are able to go to windows. I request you to update the chipset. To update the chipset driver. Please click on the link below.
Please download And install chipset drivers.
Once its update restart the computer and it should work.
For further assistance please reply me . So that I can help you further
Thanks & Regards,
Dell_Ratish_C
Dell Social Media Responder
http://www.youtube.com/user/dellvlog?blend=1&ob=4
Related Dell OptiPlex 380 Manual Pages
Setup and Features Information Tech Sheet - Page 2
...17
16
15
NOTE: The voltage selector switch is available only on non-EPA power supplies.
1 optical drive 2 optical drive eject button 3 USB 2.0 connectors (2) 4 drive activity light 5 diagnostic lights (4) 6 power button, power light 7 link integrity light 8 microphone connector 9 headphone ...padlock ring 15 power cable connector 16 back panel connectors 17 expansion card slots (3) Desktop -
Setup and Features Information Tech Sheet - Page 4
Back Panel
1
9
8
2
3
4
7
1 parallel connector
2 link integrity light
5
3 network adapter connector
4 network activity light
5 line-out connector
6 line-in/microphone connector
7 USB 2.0 connectors (6)
6
8 VGA connector
9 serial connector Mini Tower, Desktop, and Small Form Factor -
Setup and Features Information Tech Sheet - Page 5
Quick Setup
WARNING: Before you did
not order them.
3 Connect the monitor using only one of the procedures
in this section, read the safety information that shipped with your computer. For additional best practices information, see www.dell.com/regulatory_compliance.
d The VGA cable to DVI adapter.
4 Connect the USB keyboard or mouse (optional).
5 Connect the power cable(s).
6 Press ...
Setup and Features Information Tech Sheet - Page 7
.../230 VAC, 50/60 Hz, 6.5/3.5 A
EPA
255 W 1023 (BTU/hr)
100-240 VAC,
50/60 Hz, 1.8/3.6 A
Desktop:
Non-EPA
235 W 1233 (BTU/hr)
115/230 VAC, 50/60 Hz, 6.5/3.5 A
EPA
255 W 1023 (BTU/hr... light
Displays the SATA hard drive or optical drive activity.
Green light - A good connection exists between the network and the computer. Control Lights and Diagnostic Lights
Power button light
Green...
Guidebook - Page 2
...15 Keyboard and Mouse ...15...OptiPlex™ 380 ...3 OptiPlex 380 Technical Specifications 4
Mini Tower Computer (MT) View 4 Desktop Computer (DT) View 5 Small Form Factor Computer (SFF) View 6 Marketing System Configurations 9 Operating System...9 Chipset ...9 Processor ...10 Memory...11 Drives and Removable Storage 12 System Board Connectors 12 Graphics/Video Controller 13 External Ports...
Guidebook - Page 3
... or tampering with features such as setup/BIOS password and USB panel enable/disable, and
add optional ProSupport1 services to assist with hardware and data security. Ensure data-center security and compliance without affecting end users' working habits with basic IT infrastructures. OptiPlex: Secure Computing Made Simple OptiPlex 380 provides basic security offerings to...
Guidebook - Page 4
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
OptiPlex 380 Technical Specifications
Mini Tower Computer (MT) View
Front View
1 Optical Drive (optional) 6 Power Button, Power light
2 Optical Drive Eject Button 7 Diagnostic Lights (4)
3 Optical Drive Panel
8 Headphone Connector
4 USB 2.0 Connectors(2) 9 Microphone Connector
5 Hard Drive Activity Light 10 Network Connectivity Light
Back...
Guidebook - Page 5
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Desktop Computer (DT) View
Front View
1 2 3 4 5
Optical Drive (optional) Optical Drive Eject Button USB 2.0 Connectors (2) Hard Drive Activity Light Diagnostic Lights (4)
6
Power button, Power light
7 Network Connectivity Light
8 Microphone connector 9 Headphone connector
Back View
10 Power Supply Diagnostic Button 11 Power Supply ...
Guidebook - Page 6
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Small Form Factor Computer (SFF) View
Front View
1 Optical Drive (optional) 2 Optical Drive Eject Button 3 USB 2.0 Connectors (2) 4 Power button, Power light
5 Network Connectivity Light
6 Diagnostic lights (4) 7 Hard Drive Activity Light 8 Headphone connector 9 Microphone connector
Back View
10 Power Supply Diagnostic Button 11 Power Supply ...
Guidebook - Page 14
...connection to a Gigabit Ethernet server and network infrastructure is required.
14 Network Adapter (NIC)
NOTE: MT supports full height card, DT supports low profile card or full height card with 2 PCI connectors
Optional
Communications - See chassis diagrams section for port/connector locations
MT
DT
SFF
USB...™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
External Ports/Connectors
NOTE...
Guidebook - Page 15
... Desktops
Optional full height or low profile card
Audio and Speakers
Realtek ALC269Q High Definition Audio Codec. Wireless
NOTE: MT supports full height card, DT supports low profile card or full height card with Subwoofer
MT
DT
SFF
Integrated on system board
Optional
Optional
Optional
Optional
Keyboard and Mouse
Dell USB Entry Keyboard Dell USB QuietKey Keyboard...
Guidebook - Page 33
...
Enable Enable PS/2 378h ATUO Enable (Front USB Ports, PCI Slots and Audio.)
Video
Primary Video
Auto
Performance
Multi Core Support Intel SpeedStep Limit CPUID Value HDD Acoustic Mode HDD protection Support
Enable Enable Disable Bypass Disable
Virtualization Support Virtualization
Enable
33 DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
BIOS Defaults
BIOS Factory Defaults...
Guidebook - Page 34
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
BIOS Factory Defaults Security Power Management Maintenance Image Server
Post Behavior
VT ... Asset Tag SERR Messages Lookup Method Image Server IP Image Server Port Client DHCP Client IP Client Subnet Mask Client Gateway License Status Fast Boot Numlock LED Post HotKeys Keyboard Errors
Disable Not Set Not Set Enable Enable Deactivate Power Off ...
Service Manual - Page 3
... provides for FlexBay is disabled by default. You can set the parallel port to the drive controller.
S.M.A.R.T. The "USB Controller" Setup option will recognize USB Storage
Identifies and defines the parallel port settings. Please disable RAID if enabling ImageServer. You can set the serial port to an operating system located on a server, not if you can...
Service Manual - Page 5
...looks up signal.
Power Management
AC Recovery
Determines how the computer responds when AC power is re-applied after a power loss.
Remote...the Service Tag of the system fan. NOTE: The system setup program displays a password for each of the processor. Some graphics... or disables the execute disable mode of the hard drives connected to your computer using the switch on the computer. Low...
Service Manual - Page 6
...option activates the numeric and mathematical features shown at the top of the client. l Enable F2 = Setup (enabled by default) l Enable F12 = Boot menu (enabled by default. MEBx Hotkey
sign... configurations and tests. The default IP port is enabled by default. The default setting is disable by default)
Keyboard Errors
Enables or disables keyboard error reporting when the computer starts. ...
Service Manual - Page 11
...; OptiPlex™ 380 Service Manual-Desktop
Dell Diagnostics Power Button Light Codes Beep Codes Diagnostic Lights
Dell Diagnostics
When to Use the Dell Diagnostics
It is recommended that the device you want to test displays in the system setup program.
3.
NOTE: If you see the Microsoft® Windows® desktop.
When the DELL logo appears, press...
Service Manual - Page 12
...is steady blue and the computer is not responding, ensure that can help you to the ... the problem or that the display is connected and powered on the screen.
3. To... your computer. Press a key on your computer or all the components installed on the keyboard, move the mouse, or press the power button...completed, if you run a test from system setup, memory, and various internal tests, and it ...
Service Manual - Page 13
...connections.
A possible processor failure has occurred. l If the problem persists, contact Dell. l If available, install working memory of the same type into your computer). l Reseat any installed graphics cards. l If the problem persists, contact Dell .
Reinstall all USB... as the floppy drive or optical drive), check system setup to ensure the boot sequence is supported by removing an...
Service Manual - Page 37
...SATA 1.0A and 2.0 USB 2.0
PCI: 133 MB/s PCI Express: x16-slot bidirectional speed - 8 GB/s SATA: 1.5 Gb/s and 3.0 Gb/s USB: 480 Mb/s
Cards
PCI:
Full Height
Mini-tower
two
Desktop
two (with a PCI ...Help and Support and select the option to Contents Page
Specifications
Dell™ OptiPlex™ 380 Service Manual-Mini-Tower
System Information Memory Audio Expansion Bus Drives System Board ...
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