Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by 42gi on May 8th, 2014
Dell Optiplex 360 Wont Startup
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
... marks and names or their products. Reproduction of this copyright protection technology must be used by Dell under license; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Intel Corporation in trademarks and trade names other limited...
Setup and Quick Reference Guide - Page 4
3 Specifications - Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
... in progress. 4 Follow the instructions provided on the screen by your ISP to a new computer. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. Contact your ISP information ready. NOTE: If you do not have an ISP, consult the Connect to the Internet wizard. 1 Save and close...
Setup and Quick Reference Guide - Page 37
...an error message occurs in the search field and press
to system messages, see www.dell.com/regulatory_compliance.
Troubleshooting Tips
CAUTION: Always unplug your computer.
Tips
• If a... turned off or is correctly installed. • If an error message appears on support.dell.com .
Power Problems
CAUTION: Before working inside your computer, read the safety information that...
Setup and Quick Reference Guide - Page 38
... -
• Ensure that the display is connected and powered on.
• If the display is connected and powered on, see your Service Manual on support.dell.com.
I F T H E P O W E R L I G H T I S B L I N K I N T E R F E R E N C E -
• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
• Ensure that any...
Setup and Quick Reference Guide - Page 39
...
THE ELECTRICAL OUTLET
Troubleshooting Tips
39 For additional safety best practices information, see "Dell Diagnostics" on page 41). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
•...Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - Mini Tower Computer" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/...
Setup and Quick Reference Guide - Page 41
... to wait until you see the Microsoft® Windows® desktop, and then shut down your computing environment. NOTE: If you wait too long and the operating system logo appears, continue to support.dell.com and download the software. If the Dell Support icon does not appear in this section, follow the safety...
Setup and Quick Reference Guide - Page 42
...ship with your computer.
1 Insert the Drivers and Utilities media. 2 Shut down your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start -up, the ...continue to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately.
Setup and Quick Reference Guide - Page 43
... name, you are an administrator on the computer, click Continue; Reinstalling Software
43 otherwise, contact your computer. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your administrator to enter the Device Manager. NOTE: The User Account Control...
Setup and Quick Reference Guide - Page 44
...see "Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your first time using the Drivers and Utilities media, go to the operating state that... not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
3 Right-click the device ...
Setup and Quick Reference Guide - Page 45
Use System Restore as the first solution for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to the same operating state as when you are an administrator on the computer, click Continue;
The program ...
Setup and Quick Reference Guide - Page 46
... Next and follow the remaining prompts on the computer, click Continue; otherwise, contact your Dell™ computer to the Windows Classic view. Starting System Restore 1 Click Start . 2...type System Restore and press . 3 Click Undo my last restoration and click Next.
NOTE: Dell Factory Image Restore may appear. Using Microsoft® Windows® System Restore
NOTE: The procedures ...
Setup and Quick Reference Guide - Page 47
.... 6 To access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. The restore process begins and may need the Dell™ Operating System media and the Dell Drivers and Utilities media. The System Recovery Options window appears.
4 Select a keyboard layout and click Next. 5 To...
Setup and Quick Reference Guide - Page 48
...press
immediately. If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 When the boot device list appears, highlight... on the region from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 49
...may ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be available in ... your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or advanced...
Setup and Quick Reference Guide - Page 50
... Document/Media/Label
Contents
Safety, Regulatory, Warranty, and Support Documentation
This type of information may have shipped with your computer can be found at www.dell.com/regulatory_compliance.
• Warranty information • Terms and Conditions (U.S. Microsoft® Windows® License Label Your Microsoft Windows License is available at support...
Setup and Quick Reference Guide - Page 53
..., or you call for customer assistance. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Getting Help
53 log in as user anonymous, and use your touch-tone telephone to select the subjects that you have a problem with your ...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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