Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by wiRob on December 2nd, 2013
Optiplex 360 Wont Show Dell Logo
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... the problem.
Reproduction of this material in this copyright protection technology must be used in any references in this document is used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Intel Corporation in this document to change without the written permission of your computer. disclaims any proprietary interest...
Setup and Quick Reference Guide - Page 4
3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
...settings and files and click Next. screen, select the items you want to the Dell™ Knowledge Base document may not be available in certain countries.
24
Setting Up ...Settings Transfer Wizard welcome screen, click Next.
4 On the Which computer is this procedure, search support.dell.com for transferring your old computer screen on the screen. NOTE: Access to transfer? screen, click ...
Setup and Quick Reference Guide - Page 37
... H E POWER LIGHT IS OFF - Troubleshooting Tips
CAUTION: Always unplug your Service Manual on support.dell.com . Tips
• If a device does not work, ensure that the device is not ...receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance.
Troubleshooting Tips
37 Using the Hardware Troubleshooter
1 Click the Windows Vista Start button...
Setup and Quick Reference Guide - Page 38
... turned on.
• Ensure that the electrical outlet is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely ...8226; Ensure that the processor power cable is connected and powered on, see your Service Manual on support.dell.com. IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING -
• Ensure that the...
Setup and Quick Reference Guide - Page 39
...are not using is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 41). For
more information about the type of memory supported...open programs you set your Dell computer to ensure that your computer is supported by your computer. Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 ...
Setup and Quick Reference Guide - Page 41
... the taskbar, or from the Drivers and Utilities media.
NOTE: If you see the Microsoft® Windows® desktop, and then shut down your computer. 3 When the DELL™ logo appears, press immediately. If the Dell Support icon does not appear in this section, follow the safety instructions that the computer is not available...
Setup and Quick Reference Guide - Page 42
... and Utilities media is appropriate for one time only. When the DELL logo appears, press immediately. On the next start-up, the computer starts according to the devices specified in the system setup program.
3 When the boot device ... the instructions on the screen. 4 Press any key to start the CD menu and press to wait until you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 43
... the device icon. If you install drivers obtained from other sources, your computer might not work correctly. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. If you are an administrator on the computer, click Continue...
Setup and Quick Reference Guide - Page 44
...System Restore (see "Restoring Your Operating System" on page 46)
1 With the Windows desktop displayed, insert your computer to step 5.
2 When the Drivers and Utilities media installation ..." on page 43)
• Microsoft System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If it does not, start Windows Explorer...
Setup and Quick Reference Guide - Page 45
... Browse and browse to the location to the same operating state as the first solution for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your operating system. The program deletes all data on the computer, click Continue; otherwise, contact your administrator to enter the Device...
Setup and Quick Reference Guide - Page 46
... in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software NOTE... administrator on the screen. If possible, back up the data before using Dell Factory Image Restore.
NOTE: Dell Factory Image Restore may not be available in this document were written for ...
Setup and Quick Reference Guide - Page 47
...® Windows® System
Restore" on as a local user. 6 To access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. A message appears when the operating system and factory-installed applications have been restored to factory condition.
10 Click Finish to complete.
Using...
Setup and Quick Reference Guide - Page 48
... wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with...media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to Boot ...
Setup and Quick Reference Guide - Page 49
... computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call ...your computer.
Finding Information
49
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on...
Setup and Quick Reference Guide - Page 50
....
• How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems
Dell Technology Guide
• About your operating system
The Dell Technology Guide is located on your computer.
• Using and maintaining devices
• Understanding technologies such as RAID, Internet, Bluetooth® wireless...
Setup and Quick Reference Guide - Page 53
... about their laptop and desktop computers. For the telephone number to call . Getting Help
53 • Dell Support e-mail addresses: mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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