Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by TIol on November 28th, 2013
Dell Optiplex 360 Wont Boot Power Button Amber
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Current Answers
Answer #1: Posted by prateekk007 on November 28th, 2013 4:30 PM
prateekk007
Member since:
December 5th, 2012 Points: 2,137,520
Member since:
December 5th, 2012 Points: 2,137,520
Hi TIol,
Please try the steps mentioned in the below link and see if it helps:
Please reply if you have further queries.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Here for Dell support videos.Thanks & Regards
Prateek K
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
...Windows Vista start button logo are not applicable.
A00 If you purchased a Dell™ n Series computer, any manner whatsoever without notice. © 2008 Dell Inc. Macrovision .... and other rights owners. disclaims any proprietary interest in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Microsoft Corporation in the U.S. NOTICE:...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using ...
Setup and Quick Reference Guide - Page 7
About Your Computer
Mini Tower - Front View
1 2
3 4
5
9
6
8 7
1 optical drive 3 optical-drive bay filler panel 5 USB 2.0 connectors (2) 7 power button, power light 9 microphone connector
2 optical-drive eject button 4 floppy drive 6 drive-activity light 8 headphone connector
About Your Computer
7
Setup and Quick Reference Guide - Page 10
Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 17
5 Connect the power cable(s). 6 Press the power buttons on the monitor and the computer.
Setting Up Your Computer
17
Setup and Quick Reference Guide - Page 21
... to the Internet, see the Dell Technology Guide. Transferring Information to a New Computer
Microsoft® Windows Vista® Operating System
1 Click the Windows Vista Start button , and then click Transfer files... and close any open files, and exit any open programs. 2 Click the Windows Vista Start button → Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the...
Setup and Quick Reference Guide - Page 28
... (LOM)
Controls and Lights Front of computer:
Power button Power light
Drive activity light
two 10-pin connectors one 10-pin connector
one 775-pin connector two 240-pin connectors one 4-pin connector one 24-pin connector through RJ-45 connector on page 37). The blinking amber indicates a problem with the system board. green...
Setup and Quick Reference Guide - Page 34
... amber light - The blinking amber indicates a problem with the system board. Connectors (continued) PS/2 Parallel
System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM)
Controls and Lights Front of computer:
Power button Power...
Setup and Quick Reference Guide - Page 37
... in a program, see www.dell.com/regulatory_compliance. IF T H E POWER LIGHT IS OFF -
Troubleshooting Tips
37
The computer is either turned off or is properly connected. • If you added or removed a part before opening the cover. Using the Hardware Troubleshooter
1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware...
Setup and Quick Reference Guide - Page 38
..., move the mouse, or press the power button to the system board. I F T H E P O W E R L I G H T I N G A M B E R - • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns... any power strips being used are plugged into an electrical outlet and are turned on support.dell.com. The computer is connected and powered on,...
Setup and Quick Reference Guide - Page 39
...by your computer. Desktop Computer" on page 41).
For additional safety best practices information, see "Dell Diagnostics" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. Mini... with your computer, see "Dell Diagnostics" on page 25 or "Specifications - The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE...
Setup and Quick Reference Guide - Page 40
... your computer meets the minimum hardware requirements
needed to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD -
1 Click Start → Control Panel→ Programs→ Use an older...
Setup and Quick Reference Guide - Page 42
...and press .
4 Select the Boot from CD-ROM option from the menu that you see the Microsoft® Windows® desktop;
4 Press any key to start the Dell Diagnostics from the numbered list. NOTE... on your computer and try again.
NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5...
Setup and Quick Reference Guide - Page 43
.... a Click the Windows Vista Start button , and right-click Computer.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media...
43 If you may need to a Previous Device Driver Version 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control...
Setup and Quick Reference Guide - Page 45
... Browse my computer for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your computer. otherwise, contact your administrator to enter the Device... an administrator on the hard drive. Manually Reinstalling Drivers
1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If a particular ...
Setup and Quick Reference Guide - Page 46
...action. 3 Click Next and follow the remaining prompts on the screen.
otherwise, contact your Dell™ computer to the Windows Classic view. Using Microsoft® Windows® System Restore... 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software If possible, back up the data before using Dell Factory Image Restore...
Setup and Quick Reference Guide - Page 48
... see the Microsoft® Windows® desktop; If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 When the boot device list appears, highlight Onboard or USB...
Setup and Quick Reference Guide - Page 51
For instructions on using the Dell Support, see "Contacting Dell" on page 57. NOTE: Call Dell Support from a telephone at Dell Support (support.dell.com) for procedures on how to remove the computer cover, first disconnect the computer power and modem cables from all countries.
NOTE: Dell's Express Service Code system may not be available in all electrical...
Setup and Quick Reference Guide - Page 54
...information about additional products available from Dell, or if you would like to Dell. You are missing any of the...Dell's receiving dock and returned to call for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on page 57.
Returning Items for Warranty Repair or Credit
Prepare all items being returned (power...
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