Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by Gambido on May 5th, 2014
Optiplex 360 Wont Turn On
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Answer #1: Posted by DELLShawnB on May 5th, 2014 8:00 AM
DELLShawnB
Member since:
April 3rd, 2014 Points: 101,105
Member since:
April 3rd, 2014 Points: 101,105
Hi Gambido,
I recommend removing all external peripheral devices for troubleshooting the system. If you are receiving any beep or blinking LED codes the guide bellow can be used to pin down the issue. If the system is not powering or displaying any signs of life at all, try pressing the button on the rear of the power supply, this power supply test button should illuminate if the system is able to receive power. If no light, the PSU or motherboard may have failed, If lit – An internal component may have failed and is interrupting power flow, try unplugging internal peripherals individually / swapping with known good if available.
For more in-depth troubleshooting instructions check out the guide below.
No POST, No Power, No Video on a Dell Optiplex or Vostro Desktop Computer.
Shawn B
Get Support on Twitter @DellCaresPro
http://www.dell.com/learn/us/en/uscorp1/corp-comm/dell-social-media
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
Macrovision Product Notice
This product incorporates copyright protection technology that helps you make better use of certain U.S. Information in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable.
and other than its own. Other trademarks and trade names may be authorized by Macrovision Corporation, and is used in ...
Setup and Quick Reference Guide - Page 3
Front View 10 Desktop - Back Panel Connectors 12
2 Setting Up Your Computer 13
Quick Setup 13 Installing Your Computer in an Enclosure 18 Connecting to the... Vista® Operating System 21 Microsoft Windows® XP 21
Contents
3 Back View 8 Mini Tower - Front View 7 Mini Tower - Back Panel Connectors 9 Desktop - Contents
1 About Your Computer 7
Mini Tower - Back View 11...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical ...
Setup and Quick Reference Guide - Page 10
Desktop - Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer
Setup and Quick Reference Guide - Page 11
Back View
1
2
3
4
5
6
1 expansion-card slots (3) 3 power connector 5 padlock ring
2 back-panel connectors
4 voltage selector switch
6 cover-release latch grip, and security cable slot
About Your Computer
11 Desktop -
Setup and Quick Reference Guide - Page 12
Desktop - Back Panel Connectors
1
2
3
4
9
8
1 parallel (printer) connector 3 network adapter connector 5 line-out connector 7 USB 2.0 connectors (6) 9 serial connector
5 6
7
2 network-activity light 4 link-integrity light 6 line-in (microphone) connector 8 VGA video connector
12
About Your Computer
Setup and Quick Reference Guide - Page 20
... and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you set up connection, connect...line to the modem connector on your Internet connection. If you are using a dial-up your desktop or if you need a modem or network connection and an Internet service provider (ISP). Setting ...
Setup and Quick Reference Guide - Page 31
... 24 8 Mb integrated network interface capable of your computer, click Start→ Help and Support and select the option to view information about your computer.
Desktop Computer
NOTE: Offerings may vary by region. Desktop Computer
31 For more information regarding the configuration of 10/100/1000 communication
Specifications -
Setup and Quick Reference Guide - Page 33
... (or one 6.9-in PCI and one 6.9-in (microphone) connector
two 9-pin connectors; 16550C-compatible
Specifications - back panel: one line-out connector and one headphone connector; Desktop Computer
33 Expansion Bus (continued) PCI
connectors
connector size connector data width (maximum) PCI Express connector
connector size connector data width (maximum)
two low-profile...
Setup and Quick Reference Guide - Page 34
Blinking green in sleep state; Desktop Computer The blinking amber indicates a problem with the system board. A solid amber light when the computer does not start indicates that the system board cannot ...
Setup and Quick Reference Guide - Page 35
... data from or writing data to the network. The computer is calculated by using the
power supply wattage rating. Network activity light (on green light -
Desktop Computer
35 A good connection exists between the integrated network adapter) network and the computer. Voltage (see the safety information that shipped with your computer for...
Setup and Quick Reference Guide - Page 36
Desktop Computer Environmental Temperature:
Operating Storage Relative humidity (noncondensing) Operating Storage Maximum vibration: Operating Storage Maximum shock: Operating
Storage
Altitude: Operating Storage
Airborne contaminant level
10&#...
Setup and Quick Reference Guide - Page 37
... before opening the cover.
This message may help support personnel to system messages, see your Service Manual on support.dell.com . The computer is either turned off or is not receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance. Troubleshooting Tips
CAUTION: Always unplug your computer...
Setup and Quick Reference Guide - Page 38
...; Remove and then reinstall all memory modules.
• Remove and then reinstall any power strips being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable...
Setup and Quick Reference Guide - Page 39
... programs you are not using is successfully communicating with your computer, see "Specifications - For
more information about the type of memory supported by your computer. Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat the memory modules...
Setup and Quick Reference Guide - Page 40
...THE COMPUTER OFF - C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. See the software documentation for at least 6 seconds (until the computer turns off), and then restart your computer meets the minimum hardware requirements
needed to run the software. A program is compatible with this version of Windows.
2 In ...
Setup and Quick Reference Guide - Page 41
... of software and hardware updates for the Dell Technical Update service, go to a working electrical outlet. 2 Turn on (or restart) your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell ... from the Start menu, go to wait until you see the Microsoft® Windows® desktop, and then shut down your computer. Access the Dell Support Utility from the icon on the...
Setup and Quick Reference Guide - Page 46
... Vista Advanced Boot Options window.
46
Reinstalling Software Using Microsoft® Windows® System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to continue the desired action. 3 Click Next and follow the remaining prompts on the...
Setup and Quick Reference Guide - Page 55
... at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at or near the computer. Getting Help
55
If possible, turn on your computer before you call. Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your Service Tag (located...
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