Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by roict on January 4th, 2014
Dell Optiplex 360 Wont Turn On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... your computer. NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products.
If you purchased a Dell™ n Series computer, any proprietary interest in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable. All rights reserved. Trademarks used by Macrovision Corporation and other countries; Bluetooth is a registered trademark...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
...files and settings? The wizard reads the collected files and settings and applies them to the Dell™ Knowledge Base document may not be available in certain countries.
24
Setting Up Your ...Transfer Wizard welcome screen, click Next.
4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next. screen, select the items you chose...
Setup and Quick Reference Guide - Page 37
...connector on the back of the computer and the electrical outlet. The computer is either turned off or is not receiving power. • Reseat the power cable in the search ... T H E POWER LIGHT IS OFF - For additional safety best practices information, see www.dell.com/regulatory_compliance.
Troubleshooting Tips
CAUTION: Always unplug your computer from the electrical outlet before the problem...
Setup and Quick Reference Guide - Page 38
...L I N K I N T E R F E R E N C E -
The computer is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are :
• Power, keyboard, and mouse extension cables
...electrical outlet and are turned on.
• Ensure that the electrical outlet is connected and powered on, see your Service Manual on support.dell.com. ELIMINATE I ...
Setup and Quick Reference Guide - Page 39
...communicating with the memory.
• Run the Dell Diagnostics (see "Specifications - IF YOU RECEIVE ... any open programs you set your computer, see "Dell Diagnostics" on page 41). IF YOU EXPERIENCE OTHER ...31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. Lockups and Software ...the type of memory supported by your Dell computer to ensure that your computer is...
Setup and Quick Reference Guide - Page 40
...or DVD. If necessary, uninstall and then reinstall the program. A solid blue screen appears TURN THE COMPUTER OFF - If you are unable to run the software. See the software documentation for at least ...6 seconds (until the computer turns off), and then restart your mouse, press and hold the power button for information. &#...
Setup and Quick Reference Guide - Page 41
... from the Start menu. NOTE: If the Dell Support Utility is connected to wait until you see the Microsoft® Windows® desktop, and then shut down your computer. •...logo appears, continue to a working electrical outlet. 2 Turn on (or restart) your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on ...
Setup and Quick Reference Guide - Page 42
... and follow the instructions on the screen
42
Troubleshooting Tips NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the CD menu and press to proceed. 6... .
4 Select the Boot from CD-ROM option from the menu that you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 43
... with a [!]) on page 43). a Click the Windows Vista Start button , and right-click Computer. Reinstalling Software
43 Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. NOTE: The User Account Control window may appear. If you...
Setup and Quick Reference Guide - Page 44
...and Utilities media and click Finish to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your first time using the Drivers and Utilities media, try the following:
• Windows Device...on page 43)
• Microsoft System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
Setup and Quick Reference Guide - Page 46
... Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window....
46
Reinstalling Software If possible, back up the data before using Dell Factory Image Restore.
Using Dell Factory Image Restore permanently deletes all open files and exit any open ...
Setup and Quick Reference Guide - Page 47
...applications have been restored to factory condition.
10 Click Finish to complete. The Dell Drivers and Utilities media contains drivers that you ordered your primary hard drive to ...following: • Windows Device Driver Rollback (see "Returning to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next. 3 Select Repair Your...
Setup and Quick Reference Guide - Page 48
...you see the Microsoft® Windows® desktop; If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with ... the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer.
Setup and Quick Reference Guide - Page 49
... your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when ... be included on your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be available in certain...
Setup and Quick Reference Guide - Page 53
... number to call for your region, see "Contacting Dell" on your invoice or packing slip available when you can...Dell" on page 57. For the telephone number to call AutoTech, use your e-mail address as missing parts, wrong parts, or incorrect billing, contact Dell for your touch-tone telephone to the questions most frequently asked by Dell customers about their laptop and desktop...
Setup and Quick Reference Guide - Page 55
If possible, turn on your computer before you call. You may also be asked for assistance and call from a telephone at the computer itself. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that the computer documentation is available.
The code helps Dell's automated-support telephone system direct your...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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