Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by altomc on March 25th, 2014
My Dell Optiflex 360 Wont Turn On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer.
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
... a potential for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation and other than its own. Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are either potential damage to hardware or loss of Intel Corporation in the United States and/or other countries; Reverse engineering or...
Setup and Quick Reference Guide - Page 4
3 Specifications - Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
...154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). Follow the instructions on... select the items you want to transfer? NOTE: For more information about this procedure, search support.dell.com for fastwiz (on the appropriate removable media) and click OK.
3 On the Files and...
Setup and Quick Reference Guide - Page 37
...support personnel to diagnose and fix the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance. The computer is either turned off or is correctly installed. • If an error message appears on the back of the computer and the ... the power cable in the search field and press
to system messages, see your Service Manual on support.dell.com .
Setup and Quick Reference Guide - Page 38
...; Remove and then reinstall any power strips being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is working by testing it with another device, such... is connected and powered on.
• If the display is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely connected ...
Setup and Quick Reference Guide - Page 39
... Software Problems
NOTE: The procedures in this document were written for minimum memory requirements.
Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - For additional safety best practices information, see "Dell Diagnostics" on page 41). If necessary, install additional memory.
• Reseat the memory modules...
Setup and Quick Reference Guide - Page 40
...and click End Task.
If necessary, uninstall and then reinstall the program. A solid blue screen appears TURN THE COMPUTER OFF -
If you are unable to get a response by pressing a key on your...your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer meets the minimum hardware requirements
needed to select the program ...
Setup and Quick Reference Guide - Page 41
...Windows® desktop, and then shut down your computer and try again. Access the Dell Support Utility from the icon on the taskbar option is checked. Starting the Dell Diagnostics From ...logo appears, continue to a working electrical outlet. 2 Turn on (or restart) your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on...
Setup and Quick Reference Guide - Page 42
... and try again.
NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to start the ...ROM option from the menu that you see the Microsoft® Windows® desktop; 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the...
Setup and Quick Reference Guide - Page 43
... obtained from other sources, your computer. NOTE: The User Account Control window may appear. Reinstalling Software
43 Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your administrator to enter the Device Manager. If you are an administrator...
Setup and Quick Reference Guide - Page 44
..., go to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
3 Right-click the device for ...see "Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your computer to return your Drivers and Utilities media. NOTE: In most cases,...
Setup and Quick Reference Guide - Page 46
..., type System Restore and press . 3 Click Undo my last restoration and click Next. Using Dell Factory Image Restore permanently deletes all open files and exit any open programs. Do not alter, ...System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window...
Setup and Quick Reference Guide - Page 47
...® Windows® System
Restore" on as a local user. 6 To access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you ordered your primary hard drive to the factory condition, then click Next. A message appears when the...
Setup and Quick Reference Guide - Page 48
...system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.
This ....
48
Reinstalling Software then, restart your computer, or whether you see the Microsoft® Windows® desktop; Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to complete. 1 Save and...
Setup and Quick Reference Guide - Page 49
... computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when... for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may not ship with your...
Setup and Quick Reference Guide - Page 53
... transfer protocol (FTP): ftp.dell.com - When you call for your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to your order, such as your region, see "Contacting Dell" on the status of any Dell products that correspond to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Setup and Quick Reference Guide - Page 55
...: Before working inside your computer, follow the safety instructions in the documentation that the computer documentation is available.
If possible, turn on your computer before you call more efficiently. Getting Help
55 The code helps Dell's automated-support telephone system direct your call .
You may also be asked for assistance and call...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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