Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by csaSur on March 1st, 2014
Dell Optiplex 360 Won't Power On, Power Supply Is Fine
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Current Answers
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer.
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... in any proprietary interest in trademarks and trade names other intellectual property rights owned by Macrovision Corporation. is prohibited. A00 Reproduction of this text: Dell, the DELL logo, OptiPlex, and DellConnect are either potential damage to hardware or loss of this document to avoid the problem. and other countries. patents and other than...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 7
About Your Computer
Mini Tower - Front View
1 2
3 4
5
9
6
8 7
1 optical drive 3 optical-drive bay filler panel 5 USB 2.0 connectors (2) 7 power button, power light 9 microphone connector
2 optical-drive eject button 4 floppy drive 6 drive-activity light 8 headphone connector
About Your Computer
7
Setup and Quick Reference Guide - Page 8
Back View
1
2
3
7 4
5
6
1 cover-release latch, and cable security slot
3 power cable connector 5 back-panel connectors 7 power supply vent
2 padlock ring
4 voltage selector switch 6 expansion-card slots (4)
8
About Your Computer Mini Tower -
Setup and Quick Reference Guide - Page 10
Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 11
Desktop - Back View
1
2
3
4
5
6
1 expansion-card slots (3) 3 power connector 5 padlock ring
2 back-panel connectors
4 voltage selector switch
6 cover-release latch grip, and security cable slot
About Your Computer
11
Setup and Quick Reference Guide - Page 17
Setting Up Your Computer
17
5 Connect the power cable(s). 6 Press the power buttons on the monitor and the computer.
Setup and Quick Reference Guide - Page 28
... Computer green light - The blinking amber indicates a problem with the system board. This indication could be a system board or a power supply problem (see "Power Problems" on state • amber light - Blinking green in sleep state; solid green for power-on page 37). Connectors (continued) Front panel USB Front panel audio HDA header Processor Memory...
Setup and Quick Reference Guide - Page 29
... light -
Indicates network activity. off (no light) -
Power
DC power supply:
Wattage
255 W
Maximum heat dissipation for important voltage setting...between the network and the computer. Indicates no network activity. A better connection with your computer for 255-W power supply: 138-W MHD
(MHD)
NOTE: Heat dissipation is not detecting a physical connection to the network.
An ...
Setup and Quick Reference Guide - Page 34
This indication could be a system board or a power supply problem (see "Power Problems" on state amber light - Desktop Computer A solid amber light when the computer does not start indicates that the system board cannot start initialization. Blinking green in sleep state; solid green for power-on page 37).
34
Specifications - The blinking amber indicates a problem with...
Setup and Quick Reference Guide - Page 35
...The computer is reading data from or writing data to the network. Desktop Computer
35 A good connection exists between the integrated network adapter) network ... light integrated network adapter)
Power
DC power supply:
Wattage
235 W
Maximum heat dissipation For 235-W power supply: 126-W MHD
(MHD)
NOTE: Heat dissipation is calculated by using the
power supply wattage rating. off (no...
Setup and Quick Reference Guide - Page 37
... In the search results, select the option that the part is not receiving power. • Reseat the power cable in a program, see your Service Manual on the back of the ... If an error message occurs in the power connector on support.dell.com . For additional safety best practices information, see www.dell.com/regulatory_compliance.
Power Problems
CAUTION: Before working inside your computer,...
Setup and Quick Reference Guide - Page 38
... cable and front panel cable are securely connected to the system board.
I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I N G A M B E R - The computer is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely connected to the system board connector.
There is...
Setup and Quick Reference Guide - Page 39
..." on page 41). Desktop Computer" on page 41). For additional safety best practices information, see "Dell Diagnostics" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. If necessary... the Windows Classic view.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips...
Setup and Quick Reference Guide - Page 51
... power and modem cables from a telephone at Dell Support (support.dell.com) for procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 56.
4 Use Dell's extensive suite of Dell ...to route the call directly to the problem your computer is experiencing.
2 See "Dell Diagnostics" on page 37 for information and procedures that pertain to the proper support ...
Setup and Quick Reference Guide - Page 54
...page 57. Collect On Delivery (C.O.D.) packages are also responsible for your region, see "Contacting Dell" on the outside of the preceding requirements will be returned in the original (or equivalent...all items being returned (power cables, software floppy disks, guides, and so on page 57. Product Information
If you need information about additional products available from Dell, or if you ....
Setup and Quick Reference Guide - Page 59
... cable, 16 power cables, 17
contacting Dell, 51, 57
D
Dell contacting, 51, 57 software updates, 41 Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41
Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49...
Setup and Quick Reference Guide - Page 60
I
Internet connecting, 20 setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45...
Setup and Quick Reference Guide - Page 61
...-46
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
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