Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by MISHpoo on July 6th, 2014
Dell Optiplex 360 Won't Power On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
...references in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable.
Trademarks used in the United States and/or other intellectual property rights owned by Dell under license;
patents and...how to Microsoft® Windows® operating systems are trademarks of Dell Inc.; Information in trademarks and trade names other countries;
and other than its ...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
...
Setup and Quick Reference Guide - Page 10
Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 11
Back View
1
2
3
4
5
6
1 expansion-card slots (3) 3 power connector 5 padlock ring
2 back-panel connectors
4 voltage selector switch
6 cover-release latch grip, and security cable slot
About Your Computer
11 Desktop -
Setup and Quick Reference Guide - Page 34
... not start indicates that the system board cannot start initialization. This indication could be a system board or a power supply problem (see "Power Problems" on state amber light - solid green for power-on page 37).
34
Specifications - Desktop Computer The blinking amber indicates a problem with the system board. Connectors (continued) PS/2 Parallel
System board connectors...
Setup and Quick Reference Guide - Page 35
... the network. Back of computer:
Link integrity light (on yellow blinking light integrated network adapter)
Power
DC power supply:
Wattage
235 W
Maximum heat dissipation For 235-W power supply: 126-W MHD
(MHD)
NOTE: Heat dissipation is calculated by using the
power supply wattage rating. Desktop Computer
35 off (no light) -
Network activity light (on green light -
Setup and Quick Reference Guide - Page 37
... . For additional safety best practices information, see the program documentation. The computer is either turned off or is not receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance. Troubleshooting Tips
37 This message may help support personnel to start the search. 3 In the search results, select the option...
Setup and Quick Reference Guide - Page 38
...; Ensure that the electrical outlet is securely connected to the system board power connector (see in standby mode. Press a key on support.dell.com. The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
• Ensure that the processor power cable is working by testing it with another device, such as...
Setup and Quick Reference Guide - Page 39
... Dell computer to ensure that your computer is supported by your computer.
The computer does not start up
ENSURE THAT THE POWER ...Dell Diagnostics (see "Dell Diagnostics" on page 41). For additional safety best practices information, see "Dell Diagnostics" on page 41). Mini Tower Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. Desktop...
Setup and Quick Reference Guide - Page 41
... the Start menu.
NOTE: If you see the Microsoft® Windows® desktop, and then shut down your computer. NOTE: If you wait too long and the operating system logo appears, continue to support.dell.com/technicalupdate. If the Dell Support icon does not appear in this section, follow the safety instructions that...
Setup and Quick Reference Guide - Page 42
... from the numbered list. 4 Press any key to wait until you see the Microsoft® Windows® desktop; NOTE: If you wait too long and the operating system logo appears, continue to start the Dell Diagnostics from the menu that appears and press .
5 Type 1 to start -up, the computer starts according to...
Setup and Quick Reference Guide - Page 48
.... 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer. If you wait too long and the operating system logo appears, wait until you requested... to Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 49
... your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or advanced...have shipped with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on ...
Setup and Quick Reference Guide - Page 51
... system, enter your computer.
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from a telephone at Dell Support (support.dell.com) for a more extensive list of online services available at or near the affected computer so that shipped with your Express...
Setup and Quick Reference Guide - Page 53
..., or you call for your order. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you can call for your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to call . A recording prompts you call for your questions. For the...
Setup and Quick Reference Guide - Page 54
... you would like to place an order, visit the Dell website at Dell's receiving dock and returned to obtain a Return Material ...Authorization Number, and write it clearly and prominently on ) if the return is for insuring any of the box. Returning Items for Warranty Repair or Credit
Prepare all items being returned (power...
Setup and Quick Reference Guide - Page 59
... cable, 16 power cables, 17
contacting Dell, 51, 57
D
Dell contacting, 51, 57 software updates, 41 Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41
Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49...
Setup and Quick Reference Guide - Page 60
I
Internet connecting, 20 setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45...
Setup and Quick Reference Guide - Page 61
...-46
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
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