Dell 2135cn Support Question
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Question posted by vicbobby on April 13th, 2014
2135cn Won't Print In Colour
My 2135cn will print beautifully in black and white, but I can't get it to print in colour, despite making sure that the print page has the colour box checked. I have had the printer for 3 years and ha ve never been able to get it to rint in colour. Can someone help please?
Current Answers
Answer #1: Posted by RaviCatDell on April 19th, 2014 1:29 PM
Hi vicbobby,
I'm a part of Dell Social Media Team. Have you checked the settings on the printer before printing? You can specify the color mode to Color or Black. This setting is used to print the content in color / Black. Please find more information on how to setup the printer to print color here: http://dell.to/1f91CNj
Hope this helps.
I'm a part of Dell Social Media Team. Have you checked the settings on the printer before printing? You can specify the color mode to Color or Black. This setting is used to print the content in color / Black. Please find more information on how to setup the printer to print color here: http://dell.to/1f91CNj
Hope this helps.
Dell-Ravi C
#IWorkforDell
Follow me on Twitter: @RaviCAtDell
Social Media & communities Professional
Answer #2: Posted by vicbobby on April 19th, 2014 5:16 PM
Thank you so much for answering - I actually found the solution to the problem by perseverence. The problem was that the configuration of the port kept changing for no reason and I had to go in and change it back to the correct number before I printed in colour each time. After doing this about six times it eventually stopped misbehaving and I have had no problem since. I appreciate your time to try and help me.
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