Canon imageCLASS D1350 Support Question
Canon imageCLASS D1350 Support Question
Find answers below for this question about Canon imageCLASS D1350.Need a Canon imageCLASS D1350 manual? We have 2 online manuals for this item!
Question posted by churchsecretary50739 on August 7th, 2019
The Paper Was Cleared From Paper Jam And It Still Has Flashing Error Light
It still says there is a jam and we have looked it over thoroughly. We have unplugged and plugged back in to no avail. We need help
Current Answers
Answer #1: Posted by techyagent on August 7th, 2019 2:16 PM
techyagent
Member since:
June 17th, 2014 Points: 4,799,800
Member since:
June 17th, 2014 Points: 4,799,800
Hidden deep within the manual is the 'bottom plate cleaning' procedure. This takes a piece of (new) paper with a crease, and sweeps out the paper path. It is meant to remove extra ink from the bottom plate, but may also remove paper blocking a sensor that would be detected as a jam.
See the manual, OR (copy and paste):
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
- Be sure to use a new piece of paper.
Make sure that the power is turned on and remove any paper from the rear tray.
Prepare paper.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.
Load only this sheet of paper in the rear tray with the open side facing you.
Pull out the paper output tray and the output tray extension.
Hold down the Stop button until the Alarm lamp flashes eight times, then release it immediately.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.
Note
When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
Please check this link for reference
https://www.ifixit.com/Answers/View/252885/keeps+saying+paper+jam+but+no+paper+anywhere+inside+or+out.
Thanks
Techygirl
Answer #2: Posted by Odin on August 7th, 2019 12:04 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,710
Member since:
April 10th, 2010 Points: 41,236,710
Paper jams are often elusive. See the tips at http://www.computerhope.com/issues/ch000980.htm.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Canon imageCLASS D1350 Manual Pages
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 10
...
Clearing Jams Document Jams in the Feeder Paper Jams in the Output Area Paper Jams in the Multi-Purpose Tray Paper Jams in the Paper Drawer (Drawer 1 or 2) Paper Jams in the Back Cover and Duplex Unit Paper Jams in the Front Cover Paper Jams in the sleep mode? Has the power switch been just turned ON? Is the telephone line connected or configured properly? (D1370/D1350...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 17
...exclusively for both the machine and any of printing in paper jams or poor print quality. Equipment that generates electrical noise
• When unplugging the power cord, keep interval of impurities. When ... -- Equipment that consumes a large amount of the AC power outlet.
• Do not plug the power plug into the auxiliary outlet on a carpet or mat, that is moved from a cool or ...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 18
...light, place it in the protective bag included with the latest technology to change without notice.
Maintenance and Inspections
IMPORTANT • Follow the instructions in the caution label attached to this
machine. • Avoid shaking or applying a shock to this machine. • To prevent a paper jam... available for 24 hours is designed with this case, contact your machine needs ...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 26
... front cover.
(12) Front Cover Open this cover to replace the toner cartridge or clear paper jams.
(13) Power Switch Turns the power ON or OFF.
(14) Paper drawer Load paper here.
(15) Cassette Feeding Unit-U1 (drawer 2) It is an optional paper drawer.
(16) USB memory port Used to save scanned documents in USB memory.
1-2
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 27
... jack
Connect the external telephone.
(4) Telephone line jack
Connect the telephone cable.
(5) Power socket
Connect the power cord.
(6) Lower rear cover
(3)
Open this guide to clear paper jams.
(2)
(4)
(5)
(4)
(1) Scanning area Used to scan documents from the feeder.
(2) Platen glass Place your documents on.
(3) Toner guides Used to insert the toner cartridge so that...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 28
...Clear] key
[Secure Print] key*
(6) [Stop] key
[Start] key
(7)
[Error] indicator
[Processing/Data] indicator
* This key or function is available only for secure print. You can also check the status of jobs or cancel jobs. Press to specify the paper...to the previous screen. The Energy Saver indicator lights green while in the paper drawer or multi-purpose tray. Blinks during ...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 35
...8226; the Processing/Data indicator lights or is blinking • a message appears on the screen and the Error indicator is
blinking (except when ...and is displayed, or when is displayed when there are no jobs (D1370/D1350 Only)). • the ...8226; a paper jam occurs • the handset of time. Keys to close the menu screen.
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 38
...* Refer to know the practical printable area.
9/32" (7 mm) To prevent paper jams in the feeder
Do not use any of the same size, thickness and weight... paper • Carbon paper or carbon-backed paper • Curled or rolled paper • Coated paper • Torn paper • Onion skin or thin paper • Stapled or clipped documents • Paper printed by a thermal transfer printer ...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 41
... is ready to copy or scan the document. If the document guides are loaded, paper jams may occur, or the document may not be loaded. Document and Paper Handling
4 Align the document guides to fit the width of the paper.
If more than 51 documents are too loose or too tight, this may cause...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 43
... .
Continued use the following paper types.
• Wrinkled or creased paper
• Curled or rolled paper
• Torn paper
• Damp paper
• Very thin paper
• Paper printed by using a stack of new unopened paper. This is not a malfunction, but you smell something burning, immediately turn OFF the machine, unplug the power plug from damp paper due to the heat...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 46
Use the multi-purpose tray when you want to the paper width without space. If the paper guides are loose or tight, this may result in misfeeds or paper jams.
In the Multi-Purpose Tray
Before loading paper in the paper drawer.
1 Open the multi-purpose tray and pull out the
auxiliary tray.
6 Make sure that the...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 47
... and Type" (→P. 2-14)
(2) Loosen any stiff corners of the envelope and flatten curls as shown in misfeeds or paper jams.
2-11 IMPORTANT Adjust the paper guides to the paper width
without space. If the paper guides are too loose or too tight, this may result in the figure.
(3) Gently insert the envelope into the...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 48
... at once.
Label
Approx. 20 sheets
-
- If the paper stack exceeds the load limit mark lines, this case, fan the paper thoroughly, and then align the edges of paper may result in misfeeds or paper jams. When using paper that has been poorly cut If you use paper that the paper stack does not exceed the line of the...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 139
... as paper jam and when problems are not solved. Clearing Jams
9-2
Document Jams in the Feeder
9-2
Paper Jams in the Output Area
9-4
Paper Jams in the Multi-Purpose Tray
9-4
Paper Jams in the Paper Drawer (Drawer 1 or 2)
9-4
Paper Jams in the Back Cover and Duplex Unit
9-5
Paper Jams in the Front Cover
9-5
Paper Jams in the 2-sided Transport Guide
9-6
Onscreen Message
9-8
Error...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 140
... data that you are using meets the requirements
for this section to the machine. Contact your local authorized Canon dealer or the Canon help line for assistance, if needed. Paper jam. Clearing Jams
See "Maintenance and Inspections" (→P. xv) in the 2-sided Transport Guide" (→P. 9-6)
IMPORTANT Perform the operation while the machine is still ON
If...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 142
... the position that is indicated on the display, follow the steps below to remove jammed paper.
1 Press [ ].
Paper jam. The machine is ready to display steps. (End: Press OK)
2 Remove the jammed paper by pulling it out forcibly. Is all of the jammed paper removed? Paper Jams in the Multi-Purpose Tray
Referring to the procedure on the display, follow...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 143
... cover if it out
gently.
Press [ ] to remove jammed paper.
1 Press [ ]. If paper is jammed in the optional paper drawer (Drawer 2), also pull out this drawer halfway.
3 Remove the jammed paper by pulling it is open.
9-5
Paper jam. Is all of the jammed paper removed? Is all of the jammed paper removed? If the optional paper drawer (Drawer 2) is ready to display steps. The...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 144
... the guides located on both sides of the machine.
(A)
6 Remove the jammed paper by pulling it gently.
Paper jam.
Immediately place the toner cartridge into the original protective bag or wrap it... down .
Press [OK] to display steps. (End: Press OK)
2 Pull out the paper drawer.
9-6 Paper Jams in place gently.
11 Insert the toner cartridge. Press [ ] to exit the operation screen....
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 149
... may not be printed at all. IMPORTANT When printing from the printer driver
Make sure that this message appears, follow the steps in menu. NOTE Ignore the message and proceed to print
You can print on paper currently set in the paper drawer or multi-purpose tray if you press [OK] to change...
imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 150
...supplied from the sleep mode.
"Clearing Jams" (→P. 9-2)
Turn OFF the power switch, wait 10 seconds, and turn it back ON.
Make sure that paper is a jam somewhere inside the machine.
Press ... securely plugged into the machine and into the wall outlet. If the Error indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer or the Canon help line....
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