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Brother International MFC 640CW Support Question

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Question posted by reggiejess on November 4th, 2019

Cleaning Problems

my printer says unable to clean. I have followed the instructions in the user guide with know success.The ink cartridges are quite new. Can you offer advice what I am not doing. Tk

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Answer #1: Posted by Odin on November 4th, 2019 4:31 PM

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Odin

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We'll try, but we usually can't improve on the manufacturer's instructions without knowing exactly what you tried--and if that's the case here you may have to ask Brother [use the contact information at https://www.contacthelp.com/brother%20international/customer-service]. Otherwise:

See https://help.brother-usa.com/app/answers/detail/a_id/128536/p/7133/kw/unable%20to%20clean.

If you see "46" following the error message, go to https://help.brother-usa.com/app/answers/detail/a_id/55980/p/7133/kw/unable%20to%20clean.

In case there's a paper jam that you can't find, try the tips at http://www.computerhope.com/issues/ch000980.htm.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Brother International MFC 640CW Manual Pages

Users Manual - English - Page 4

...) Ink Cartridge Premium Glossy Photo Paper (Letter size / 20 sheets) Matte Inkjet Paper (Letter size / 25 sheets) Inkjet Plain Paper (Letter size / 250 sheets) Telephone Line Cord Telephone Handset Handset Curled Cord Power Protector for A/C Power Telephone Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power Telephone Line Surges and Voltage Spikes (8 outlets) User's Guide...

Users Manual - English - Page 6

...Printers, or to a Brother Authorized Service Center within the United States (and does not include shipping outside the United States). and, (5) Problems... toner, drums, ink cartridges, print cartridges, refill ribbons, ...problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will be required to deliver (by another device...

Users Manual - English - Page 8

...in the form of your User's Guide for proper packaging.) For ink-jet products: Do not remove the ink cartridges during shipping will cause severe damage to the MFC/Facsimile and will VOID your...Dollard-Des-Ormeaux, QC H9B 3H6 vi No oral or written information, advice or representation provided by the end user/purchaser of the possibility of liability, such limitation may also have other ...

Users Manual - English - Page 23

...in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit 13-5 Printer jam or paper jam 13-6 Paper is jammed inside the paper tray 13-6 Paper is jammed ...machine 13-20 Routine maintenance 13-23 Cleaning the scanner 13-23 Cleaning the machine printer platen 13-24 Cleaning the Paper Pick-up Roller 13-25 Replacing the ink cartridges 13-26 Uninstalling the handset and the ...

Users Manual - English - Page 26

... used special fonts and added some of Contents. Your machine is simple to use, with LCD screen instructions to guide you what to do to avoid possible personal injury. Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other features. Notes tell you how you for...

Users Manual - English - Page 145

... that you know is empty. If the sending machine has the ability to convert it properly. (See Replacing the ink cartridges on page 13-26.) Allow the machine to make sure it , the color fax will request that the fax be sent as a black and white fax. Low Temperature The print head is a problem with...

Users Manual - English - Page 152

... or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.) Check to help avoid banding on page 8-3 in Software User's Guide CD-ROM.) Make sure your computer. If you are using. (For Windows® users, see if the LCD is between 68°F and 91°F. (20°C - 33°C) Clean the print...

Users Manual - English - Page 154

...probably temporary noise or static on page 3-10) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. There is illuminated. (...line cord is plugged in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask ... problem, your machine's scanner operation. If there is no answer, check that the telephone line cord is dirty. (See Cleaning ...

Users Manual - English - Page 158

... head and ink cartridges if you clean the print head at once. The machine will go back to improve print quality Cleaning the print head To ensure good print quality, the machine will regularly clean the print head. When cleaning is finished, the machine will clean the print head. You can clean Black only or three colors at a time...

Users Manual - English - Page 160

... print procedures at least five times for the new ink cartridge. The machine will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If ink is still missing after the fifth cleaning and test print, replace the ink cartridge for Black or three colors with a problem. The LCD shows: Press 1 (Yes).

Users Manual - English - Page 163

... MAINTENANCE 13 - 20 Caution It is essential that all the ink cartridges and attach the yellow protective parts. (See Replacing the ink cartridges on page 13-26.) When attaching the yellow protective parts, make...your warranty. Caution If you are not able to your machine and may lead to print problems and possible damage to the print head. 1 Lift the scanner cover from the power source...

Users Manual - English - Page 172

..., wash with soap or detergent immediately. ■ If you install an ink cartridge in the wrong color position, you must clean the print head several times before you start printing (after correcting the cartridge installation) because the colors were mixed. ■ Once you open an ink cartridge, install it in the machine and use it up within six...

Quick Setup Guide - English - Page 9

... care to match the slot color (1) with the cartridge color (2), as shown in the diagram below. 7 Lift the scanner cover to release the lock. This process will occur only once, the first time ink cartridges are installed properly. 1 OK 2 The machine will last approximately four minutes. The LCD shows: Preparing System Approx 4 Minutes Cleaning Please Wait 7

Quick Setup Guide - English - Page 10

If you do so, it may seep out of the cartridge. • If you mix the colors by the use of the paper immediately after correcting the cartridge installation. (See Cleaning the print head in Chapter 13 of the User's Guide.) • Once you open an ink cartridge, install it in the machine and use it may stain your...

Quick Setup Guide - English - Page 41

... Optional Applications on the main menu screen. 3 Double-click the new device. 3 Click BRAdmin Professional and follow the on the CD-ROM.) 39 For Macintosh® users, please visit the Brother Solutions Center (http://solutions.brother.com) to set a password. (See the Network User's Guide on -screen instructions. 4 Enter the IP Address, Subnet Mask and Gateway, and...

Network Users Manual - English - Page 27

...9650; or ▼, select Infrastructure when instructed. Press OK to the wireless device you select Ad-hoc, go to select Setup WLAN. Press OK. 8 Enter a new SSID. Press OK. Configuring your machine for...For information how to type text, see Entering Text on page 7-8. (For MFC-820CW) 1 Press Menu. 2 Press ▲ or ▼ to search for a SSID around the machine. 6 ...

Network Users Manual - English - Page 75

...following screen appears, open position. Press ▲ or ▼ for LAN and press OK. Click Next and go to its open the scanner cover to step 13. 8 - 4 For MFC-640CW... to the access point and then to the left of the ink cartridge slots, as shown. The wireless network interface will take approximately one...device directly to a free port on the control panel. Press Menu/Set.

Network Users Manual - English - Page 87

...Insert the network cable to the access point and then to the left of the ink cartridge slots, as shown. is turned on the screen and click Next. For MFC-640CW:Press Menu/Set, 5, 6 on the LCD to become available after the machine ...setting. After it restarts, check the box on the control panel. When the following screen appears, open the scanner cover to choose Wired LAN.

Software Users Manual - English - Page 47

.... Press Set. 3.ColorFile Type e Press a or b to Card. c Press a or b to choose 8.Scan to choose PDF or JPEG. f Press Stop/Exit. Changing the default color file format (For MFC-640CW only) a Press Menu/Set, 4, 8, 3. 3.ColorFile Type b Press a or b to choose 2.PhotoCapture. Press Set. c Press Stop/Exit. (For DCP models) a Press Menu. b Press a or...

Software Users Manual - English - Page 129

... b to choose 2.PhotoCapture. Scanning 9 9 9 123 c Press Stop/Exit. (For DCP models) a Press Menu. b Press a or b to choose 3.ColorFile Type. f Press Stop/Exit. Changing the default color file format (For MFC-640CW only) a Press Menu/Set, 4, 8, 3. 3.ColorFile Type b Press a or b to choose PDF or JPEG. Press Set. Press Menu/Set.