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Question posted by westillett on September 29th, 2014

Brother Intellifax-2840 - Replaced Toner Cartridge And Still Says 'no Toner'

Our Brother IntelliFax 2840 wasn't working (not sending or receiving faxes). We put in a new toner cartridge (Brother TN-420). Now we get a message "no toner" on the machine. It seems the toner isn't installed properly, perhaps. But no idea how that could be. Any suggestions out there?

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Related Brother International IntelliFax-2840 Manual Pages

Basic Users Guide - English - Page 4

....com/ 1-877-BROTHER http://www.brother.ca/ Description Standard Toner Cartridge High Capacity Toner Cartridge Drum Unit Telephone Line Cord Basic User's Guide Quick Setup Guide Item TN-420 (Approx. 1,200 pages) 1 2 TN-450 (Approx. 2,600 pages) 1 2 DR-420 (Approx. 12,000 pages) 3 4 LG3077001 LEA792001 (English for USA and Canada) LEA792002 (French for Canada) (FAX-2840/FAX-2940) LEA793001...

Basic Users Guide - English - Page 66

... drum unit uu page 62.) Toner cartridge See Replacing the toner cartridge uu page 55. Frequency of the toner cartridge is time to the Brother collection program. A Routine maintenance A Replacing the consumable items A The machine will vary depending on how to return your local waste disposal office. • We recommend placing used . 54 DR-420 Note • Go to http://www...

Basic Users Guide - English - Page 67

... the toner cartridge. Toner Low A Toner Low If the LCD shows Toner Low, buy toner cartridges, please call Brother Customer Service. • (For MFC-7240) If you print graphics, bold text, charts, Web pages with ISO/IEC 19752. Replace Toner A When the following message appears on the LCD, you need to be replaced after the LCD shows Replace Toner, set the machine to buy a new toner cartridge...

Basic Users Guide - English - Page 70

... life will be damaged. • Brother strongly recommends that toner powder does not spill out of third-party toner and/or cartridges. If a toner cartridge is caused by the use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of third party toner and /or cartridges may trigger incorrect status messages, cause the printer to the machine and/or may be...

Basic Users Guide - English - Page 74

... than this time. Replace Drum A Replace Drum Please replace the drum unit with a new one . Please replace the drum unit with a non-Brother drum unit may be installed at approximately 12,000 pages. We recommend a genuine Brother drum unit be used and so on. d Put the drum unit and toner cartridge assembly back into the machine. The machine should be installed...

Basic Users Guide - English - Page 81

...mode. Error Message Cause Action Cartridge Error The toner cartridge is not in Polled Waiting mode. Leave the machine for 15 minutes with the power on . that you loaded a document. Close the Control panel cover of the machine. The most errors and perform routine maintenance by something. Send the fax again or connect the machine to be replaced. Troubleshooting Error...

Basic Users Guide - English - Page 85

...with a new one. (See Replacing the toner cartridge uu page 55.) If the LCD shows Toner Low you replace the toner cartridge. however, the replacement toner cartridge will continue to replace the toner cartridge. The machine will not lose any important messages. Replace the toner cartridge with the power on again. The machine has a mechanical problem.  (For FAX-2840 and MFC...

Basic Users Guide - English - Page 100

.... (See Quick Setup Guide.) There is not recognizing the machine's input buffer's full signal. Right-click Brother MFC-XXXX Printer. The faxes stored in your machine.  Your computer is an unprintable area on .  Check that the toner cartridge and drum unit are blank. The machine prints unexpectedly or it is turned on the top and...

Basic Users Guide - English - Page 104

... page 60.)  Put in a new toner cartridge. (See Replacing the toner cartridge uu page 55.)  Put in a new drum unit. (See Replacing the drum unit uu page 62.)  Adjust the Print Density by pressing Menu, 1, 7. (See Advanced User's Guide: Toner Settings.)  Check the machine's environment. Turn off Toner Save in the machine menu settings or (for MFC-7240...

Basic Users Guide - English - Page 105

...Brother Customer Service. Call Brother Customer Service. 93 Troubleshooting Examples of background shading. (See Product Safety Guide: Choosing a location.)  Clean the drum surface. (See Advanced User's Guide: Cleaning the drum unit.) Gray background  Put in a new toner cartridge. (See Replacing the toner cartridge... Check the machine's environment. Conditions such...

Basic Users Guide - English - Page 108

... may be damaged.  The toner cartridge may be damaged. Call Brother Customer Service.  The toner cartridge may be damaged. Put in a new drum unit. (See Replacing the drum unit uu page 62.)  Clean the corona wire inside the machine and around the drum unit and toner cartridge. 96 Put in a new toner cartridge. (See Replacing the toner cartridge uu page 55.) ...

Basic Users Guide - English - Page 118

...replace the toner cartridge. Continue Stop* See Advanced User's Guide. The machine will stop printing until you to answer all calls at extension telephones and use codes to turn the machine on or off. You can personalize these codes. Makes printouts darker or lighter. Toner Level 4 - - Level 1 2.Fax Level 2 Level 3 Options 1.Setup 1.Ring Delay 00 Receive 01 (In Fax...

Basic Users Guide - English - Page 134

...174; 7. Consumable items D Model Toner Cartridge Inbox Standard High Yield Drum Unit FAX-2840 FAX-2940 Approx. 700 pages Approx. 1,200 (Letter) 1 pages (Letter) 1 Approx. 1,200 pages (Letter) 1 Approx. 2,600 pages (Letter) 1 Approx. 12,000 pages (Letter) 2 MFC-7240 Approx. 700 pages (Letter) 1 Order No. - TN-420 TN-450 DR-420 1 Approx. cartridge yield is declared in accordance...

Basic Users Guide - English - Page 135

... (for Macintosh) See Software User's Guide. Automatic fax receive 28 Easy Receive 30 fax redial 42 B Brother accessories and supplies ii Brother numbers i Customer Service i FAQs (frequently asked questions) ......... E Index A Accessories and supplies ii Address Book 8 ADF (automatic document feeder) using 22 Answering machine (TAD) connecting 37 Apple Macintosh See Software User...

Advanced Users Guide - English - Page 11

... cannot guarantee the print quality. • While using Continue mode the print may appear faint. • After replacing the toner cartridge with a new one, the Continue mode will show Deep Sleep. c Press Stop/Exit. The machine will also wake up when the machine receives computer data or when you continue printing in Sleep mode and does not...

Advanced Users Guide - English - Page 12

... Toner Ended, the machine will be asked again after you replace the toner cartridge with a new one . LCD Contrast 1 You can store up to 500 faxes in memory. • (FAX-2840 and MFC-7240) If you turn off the power switch faxes in memory will be lost. • The machine will keep the faxes stored in the memory so you can store received faxes...

Advanced Users Guide - English - Page 52

... with volatile liquids such as thinner or benzine will damage the surface of the machine. Note (For FAX-2840 and MFC-7240) To prevent you clean the inside or outside of the machine. When you replace the toner cartridge or the drum unit, make sure that you from the AC power outlet. Be careful not to clean...

Software Users Manual - English - Page 2

... this manual, the LCD messages of the FAX-2940 are subject to change...FAX models and MFC models have identical features. Where they display 'MFC' in the Brother Solutions Center (http://solutions.brother.com/). For FAX-2840 users: You can use the following models. FAX-2840/FAX-2940 Definitions of purchase only. IMPORTANT NOTE  This product is approved for your machine...

Quick Setup Guide - Page 1

...FAX-2940. 1 Unpack the machine and check the components Documentation CD-ROM Product Registration Sheet (USA only) AC Power Cord Basic User's Guide Quick Setup Guide Telephone Line Cord Drum Unit and Toner Cartridge...for choosing Brother, your business. Quick Setup Guide Start Here FAX-2840 / FAX-2940 Thank you for the correct setup and installation procedure. Your Brother product is ...

Quick Setup Guide - Page 14

Toner cartridges Standard Toner: TN-420 High Yield Toner: TN-450 Drum unit DR-420 14 Consumables Consumables When the time comes to replace consumable items, an error will be indicated by the LCD on the control panel. For more information about the consumables for your machine, visit us at http://www.brother.com/original/ or contact your local Brother reseller.