Troubleshooting Guide
Page 8
...SYMPTOM The SMB retry function fails to retry the sending of failed SMB transfers (Scan to a destination that are not found. Scan to SMB fails if the file submitted to the DFS folder in the destination has the same name as one already there Document not sent if... specifying the destination's IP address. Install version 8.31 or later. Install version 8.31 or later. Install version 1.25 or later. Scan to Folder (SMB) does not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support ...
...SYMPTOM The SMB retry function fails to retry the sending of failed SMB transfers (Scan to a destination that are not found. Scan to SMB fails if the file submitted to the DFS folder in the destination has the same name as one already there Document not sent if... specifying the destination's IP address. Install version 8.31 or later. Install version 8.31 or later. Install version 1.25 or later. Scan to Folder (SMB) does not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support ...
Troubleshooting Guide
Page 12
... version 8.33 or Support later. Cannot send to output a Multi-page TIFF actually output a PDF. 5. SCANNING SUBJECT Scan to SMB Wrong file type generated Wrong file type generated Scan to NCP Scan to folder Scan to folder Scan to folder Scan to folder Cannot send scan data SYMPTOM Cannot send documents to the Firmware History document for E-5100 system version 1.0. TIFF output...
... version 8.33 or Support later. Cannot send to output a Multi-page TIFF actually output a PDF. 5. SCANNING SUBJECT Scan to SMB Wrong file type generated Wrong file type generated Scan to NCP Scan to folder Scan to folder Scan to folder Scan to folder Cannot send scan data SYMPTOM Cannot send documents to the Firmware History document for E-5100 system version 1.0. TIFF output...
Troubleshooting Guide
Page 30
... time as ScanRouter Users prevented from printing in color (via UserCode authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware ...using certain fonts If the driver's "CMYK Simulation Profile" setting is being processed A print job is submitted while the TWAIN driver is scanning If Enhance File Protection is enabled, and if some conditions are System/Copy stalls printed continuously. Install version 1.21.1 or later. Install...
... time as ScanRouter Users prevented from printing in color (via UserCode authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware ...using certain fonts If the driver's "CMYK Simulation Profile" setting is being processed A print job is submitted while the TWAIN driver is scanning If Enhance File Protection is enabled, and if some conditions are System/Copy stalls printed continuously. Install version 1.21.1 or later. Install...