Troubleshooting Guide
Page 1
For safe and correct use, be sure to read the Safety Information in "About This Machine" before you use this manual carefully before using the machine. Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks Read this machine and keep it handy for future reference.
For safe and correct use, be sure to read the Safety Information in "About This Machine" before you use this manual carefully before using the machine. Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks Read this machine and keep it handy for future reference.
Troubleshooting Guide
Page 3
... for explanations on how to place originals. ❖ Facsimile Reference Explains Facsimile functions and operations. ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. Also refer to the functions of the machine. i Also refer to this manual for explanations on how to connect the machine...
... for explanations on how to place originals. ❖ Facsimile Reference Explains Facsimile functions and operations. ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. Also refer to the functions of the machine. i Also refer to this manual for explanations on how to connect the machine...
Troubleshooting Guide
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... those of this machine. ❖ Other manuals • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction Guide • Auto Document Link...
... those of this machine. ❖ Other manuals • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction Guide • Auto Document Link...
Troubleshooting Guide
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... Displayed on the Display Panel 56 When a Message Is Displayed on the Client Computer 60 6. Clearing Misfeeds Removing Jammed Paper 89 8. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine...
... Displayed on the Display Panel 56 When a Message Is Displayed on the Client Computer 60 6. Clearing Misfeeds Removing Jammed Paper 89 8. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine...
Troubleshooting Guide
Page 11
... "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5 See p.65 "Loading Paper". The function whose indicator is lit is lit in the display and contact your service representative. See "Network Settings", General...
... "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5 See p.65 "Loading Paper". The function whose indicator is lit is lit in the display and contact your service representative. See "Network Settings", General...
Troubleshooting Guide
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... is off when pressed. If other than the copier function are not yet ready. Wait a little longer. Time required varies by pressing the {Facsimile} or {Scanner} key. The display is displayed, but the User Tools menu has items missing. appears. Functions appear in Energy Saver Turn on the operation switch. The...
... is off when pressed. If other than the copier function are not yet ready. Wait a little longer. Time required varies by pressing the {Facsimile} or {Scanner} key. The display is displayed, but the User Tools menu has items missing. appears. Functions appear in Energy Saver Turn on the operation switch. The...
Troubleshooting Guide
Page 15
... like this is called "Multi-accessing". ❖ Combination Chart Mode after you select Copy Facsimile Transmission Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate Transmission ...Scanning an Original for Memory Transmission Memory Transmission Transmission Operation Using the control panel Copying TWAIN Scanner Printer Facsimile Print Reception Transmission Mode before you select Using the control panel × Copy Copying ×...
... like this is called "Multi-accessing". ❖ Combination Chart Mode after you select Copy Facsimile Transmission Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate Transmission ...Scanning an Original for Memory Transmission Memory Transmission Transmission Operation Using the control panel Copying TWAIN Scanner Printer Facsimile Print Reception Transmission Mode before you select Using the control panel × Copy Copying ×...
Troubleshooting Guide
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...See "Copier Fea- ed to display the message "Clear/Stop key was pressed. the selected paper size. Max. Contact the administrator. The scanner function is restrict- You do this function is in use of copies exceeds the You can change the maximum maximum copy quantity. login user ...name and password. Original is not correct. The number of this , press the {Clear/ Stop} key on the scanner screen to authentified users only. The use . copy Duplex mode does not support Duplex mode supports the fol- Cannot copy. To do not ...
...See "Copier Fea- ed to display the message "Clear/Stop key was pressed. the selected paper size. Max. Contact the administrator. The scanner function is restrict- You do this function is in use of copies exceeds the You can change the maximum maximum copy quantity. login user ...name and password. Original is not correct. The number of this , press the {Clear/ Stop} key on the scanner screen to authentified users only. The use . copy Duplex mode does not support Duplex mode supports the fol- Cannot copy. To do not ...
Troubleshooting Guide
Page 28
... press [Stop]. The destination list is a problem with the ma- scanned on the control panel to detect the original size. key. Cannot send fax as scanner is in the display and contact your service representative. To do this message is scanning an origi- Message Cause Solution Error occurred, A document jam occurred...
... press [Stop]. The destination list is a problem with the ma- scanned on the control panel to detect the original size. key. Cannot send fax as scanner is in the display and contact your service representative. To do this message is scanning an origi- Message Cause Solution Error occurred, A document jam occurred...
Troubleshooting Guide
Page 59
...the exposure glass. scanning. Place the original in the correct orientation. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when... scan results are larger than the network TWAIN scanner function, certain paper size and resolution settings may reduce the margins. 53 The scanned image contains white spaces. Problem Cause...
...the exposure glass. scanning. Place the original in the correct orientation. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when... scan results are larger than the network TWAIN scanner function, certain paper size and resolution settings may reduce the margins. 53 The scanned image contains white spaces. Problem Cause...
Troubleshooting Guide
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... Contact the administrator. The network delivery function setting is not correct. dialog box cannot be used . Problem Cause Solution The Scanner Properties Advanced encryption has been For details about the extended securi- The network delivery function cannot be specified in the extended security...Cannot Be Used This section describes likely causes of and possible solutions for the TWAIN driver failing to Use the Network Delivery Scanner", General Settings Guide. 54 See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This ...
... Contact the administrator. The network delivery function setting is not correct. dialog box cannot be used . Problem Cause Solution The Scanner Properties Advanced encryption has been For details about the extended securi- The network delivery function cannot be specified in the extended security...Cannot Be Used This section describes likely causes of and possible solutions for the TWAIN driver failing to Use the Network Delivery Scanner", General Settings Guide. 54 See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This ...
Troubleshooting Guide
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... and password dif- Selected destina- Check whether the server is still shown, the failed. Re- destination(s) or sender's name later. 56 Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that are not listed here, see "When You...
... and password dif- Selected destina- Check whether the server is still shown, the failed. Re- destination(s) or sender's name later. 56 Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that are not listed here, see "When You...
Troubleshooting Guide
Page 64
... can be selected folders. Specify sender's name. The e-mail has too many (nnn or more than 100 destinations. tact the administrator. Troubleshooting When Using the Scanner Function 5 58 Message Cause Solution Dest. See "Confirmation Displays...
... can be selected folders. Specify sender's name. The e-mail has too many (nnn or more than 100 destinations. tact the administrator. Troubleshooting When Using the Scanner Function 5 58 Message Cause Solution Dest. See "Confirmation Displays...
Troubleshooting Guide
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...is still shown, the network may be - No valid dest. Press the {Job Try the operation once more. See "Confirmation Displays", Scanner Reference. 59 Contact the administrator. tion with the other function is another Retry scanning after the opera- 5 ing scanned by function such as... using another func- data size per The number of files exceeded the Reduce the number of Various Set Items for Transmission/Delivery Function", Scanner Reference. Exceeded max. The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or ...
...is still shown, the network may be - No valid dest. Press the {Job Try the operation once more. See "Confirmation Displays", Scanner Reference. 59 Contact the administrator. tion with the other function is another Retry scanning after the opera- 5 ing scanned by function such as... using another func- data size per The number of files exceeded the Reduce the number of Various Set Items for Transmission/Delivery Function", Scanner Reference. Exceeded max. The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or ...
Troubleshooting Guide
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Troubleshooting When Using the Scanner Function Message Cause Solution Out of Winsock. No paper is loaded in - Specify the scan size and resolution again. data capacity Check resolution and Start. ... tray. Specify the scan size and resolu- Invalid Winsock version. Exceeded max. mum data capacity. tionship between Resolution and Scan Size", Scanner Reference. See "Relationship between Resolution and Scan Size", Scanner Reference. 5 Exceeded max. See "Rela- Note that it may not be possible to send the data so page capacity. Select whether...
Troubleshooting When Using the Scanner Function Message Cause Solution Out of Winsock. No paper is loaded in - Specify the scan size and resolution again. data capacity Check resolution and Start. ... tray. Specify the scan size and resolu- Invalid Winsock version. Exceeded max. mum data capacity. tionship between Resolution and Scan Size", Scanner Reference. See "Relationship between Resolution and Scan Size", Scanner Reference. 5 Exceeded max. See "Rela- Note that it may not be possible to send the data so page capacity. Select whether...
Troubleshooting Guide
Page 67
...The maximum number of regis- Call your service representative. The maximum number of registerable scanning areas has been exceeded. the scanner. the scanner. Error has occurred in the curred on the exposure glass, the lifting/lowering action of the ADF or ARDF triggers the... The application-specified scan Check whether the scanning set - Fatal error has An unrecoverable error has ococcurred in the scanner. Delete unneeded scanning area. Scanner is crowded. Wait for a while, and then try to Check whether the machine is con- Specify the scanning...
...The maximum number of regis- Call your service representative. The maximum number of registerable scanning areas has been exceeded. the scanner. the scanner. Error has occurred in the curred on the exposure glass, the lifting/lowering action of the ADF or ARDF triggers the... The application-specified scan Check whether the scanning set - Fatal error has An unrecoverable error has ococcurred in the scanner. Delete unneeded scanning area. Scanner is crowded. Wait for a while, and then try to Check whether the machine is con- Specify the scanning...
Troubleshooting Guide
Page 68
...Help for halftone scanning might not always apply. Check the network Access Mask settings in memory. An access mask is set to "On". Scanner is closed. Check whether the ADF or ARDF cover is not ready. Reduce the scanning ar- ea. • Reset the scan ...size. • Lower the resolution. • Set with scanning. "XXX" scanner previously used scanner is not connected off. scanner is connected to the network correctly. • Check the previously used used for the previous scan is turned previous scan. •...
...Help for halftone scanning might not always apply. Check the network Access Mask settings in memory. An access mask is set to "On". Scanner is closed. Check whether the ADF or ARDF cover is not ready. Reduce the scanning ar- ea. • Reset the scan ...size. • Lower the resolution. • Set with scanning. "XXX" scanner previously used scanner is not connected off. scanner is connected to the network correctly. • Check the previously used used for the previous scan is turned previous scan. •...
Troubleshooting Guide
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An error has occurred in the scanner driver. Check whether the client compu- When a Message Is Displayed Message Cause Solution Error has occurred in the driver. • Check whether the network cable ...
An error has occurred in the scanner driver. Check whether the client compu- When a Message Is Displayed Message Cause Solution Error has occurred in the driver. • Check whether the network cable ...
Troubleshooting Guide
Page 76
Adding Paper and Replacing Toner • For MFP 6 ASB002S Note ❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. See "Tray Paper Settings", General Settings Guide. 70 This setting is only available when the printer/scanner and fax units are installed.
Adding Paper and Replacing Toner • For MFP 6 ASB002S Note ❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. See "Tray Paper Settings", General Settings Guide. 70 This setting is only available when the printer/scanner and fax units are installed.