User Guide
Page 2
Contents Welcome 3 What's in the box 4 Basics MDA220 5 Accessories 6 Connect your Headset 7 Desk Phone: Connect and Call 8 Desk Phone (standard) 8 Check Configuration and Make a Test Call 9 Desk Phone Plus HL10 and Power Supply (sold separately) 10 If You Do Not Hear a Dial Tone 11 Computer: Connect and Call 12 Connect Your Computer and Place a Call 12 MDA220 LED Indicators 13 Daily Use 14 Answer an Incoming Call 14 Place an Outgoing Call 14 Switch Calls 14 Troubleshooting 15 Desk phone 15 Softphone 15 2
Contents Welcome 3 What's in the box 4 Basics MDA220 5 Accessories 6 Connect your Headset 7 Desk Phone: Connect and Call 8 Desk Phone (standard) 8 Check Configuration and Make a Test Call 9 Desk Phone Plus HL10 and Power Supply (sold separately) 10 If You Do Not Hear a Dial Tone 11 Computer: Connect and Call 12 Connect Your Computer and Place a Call 12 MDA220 LED Indicators 13 Daily Use 14 Answer an Incoming Call 14 Place an Outgoing Call 14 Switch Calls 14 Troubleshooting 15 Desk phone 15 Softphone 15 2
User Guide
Page 5
Basics MDA220 Front/Top 1 2 3 Back 4 56 7 1 Computer audio 6 Telephone interface button cable jack* 2 Desk phone audio 7 Power jack* button 3 USB headset/ 8 Configuration slide Bluetooth adapter switch port* 4 USB cable 9 Listening volume 8 (connect to dial computer) 5 Handset lifter/EHS 10 Speaking volume jack* dial *Accessories not included Bottom 9 10 4 5
Basics MDA220 Front/Top 1 2 3 Back 4 56 7 1 Computer audio 6 Telephone interface button cable jack* 2 Desk phone audio 7 Power jack* button 3 USB headset/ 8 Configuration slide Bluetooth adapter switch port* 4 USB cable 9 Listening volume 8 (connect to dial computer) 5 Handset lifter/EHS 10 Speaking volume jack* dial *Accessories not included Bottom 9 10 4 5
User Guide
Page 6
Accessories sold separately at plantronics.com/accessories 6 Enables remote call answer/end with your headset. 2 On-line indicator (OLI) A light that flashes once a call is activated. Enables remote call . 3 HL10 lifter Automatically lifts handset and returns it ...you are on a call answer/end with your desk phone handset off hook. Accessories 1 2 3 4 5 1 Electric hookswitch cable Electronically and automatically takes your headset. 4 AC power supply Required when using the HL10 lifter. 5 USB Extension Cable Extends the length of the USB cable between the MDA200 and computer.
Accessories sold separately at plantronics.com/accessories 6 Enables remote call answer/end with your headset. 2 On-line indicator (OLI) A light that flashes once a call is activated. Enables remote call . 3 HL10 lifter Automatically lifts handset and returns it ...you are on a call answer/end with your desk phone handset off hook. Accessories 1 2 3 4 5 1 Electric hookswitch cable Electronically and automatically takes your headset. 4 AC power supply Required when using the HL10 lifter. 5 USB Extension Cable Extends the length of the USB cable between the MDA200 and computer.
User Guide
Page 7
Connect your Headset Connect your Plantronics supported USB corded headset or wireless USB headset adapter to the MDA220 USB headset port.* NOTE Your headset will continue to function as if it were connected directly to the computer. *For a list of supported headsets and wireless USB headset adapters see plantronics.com/support 7
Connect your Headset Connect your Plantronics supported USB corded headset or wireless USB headset adapter to the MDA220 USB headset port.* NOTE Your headset will continue to function as if it were connected directly to the computer. *For a list of supported headsets and wireless USB headset adapters see plantronics.com/support 7
User Guide
Page 8
... handset will be using the Desk Phone + EHS cable, refer to EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories for connecting the MDA220 to your desk phone. • Desk Phone (standard) • Desk phone + HL10 lifter and power supply (sold separately) • Desk phone...Connect the remaining end of the telephone interface cable into the open handset port on the headset to answer or end calls 8 USE NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using Desk phone (standard) or Desk phone +HL10 ...
... handset will be using the Desk Phone + EHS cable, refer to EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories for connecting the MDA220 to your desk phone. • Desk Phone (standard) • Desk phone + HL10 lifter and power supply (sold separately) • Desk phone...Connect the remaining end of the telephone interface cable into the open handset port on the headset to answer or end calls 8 USE NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using Desk phone (standard) or Desk phone +HL10 ...
User Guide
Page 9
...the sound is reasonably free from distortion. 7 End call by pressing the headset call from the desk phone cradle (or if you connected your MDA220 product to the headset connection on the bottom of the phone, press the headset button on your phone). 2 While wearing your desk phone has a volume...while speaking at G, until you do not hear a dial tone adjust the configuration switch to a headset specific jack). Check Configuration and Make a Test Call 1 If your headset, press the desk phone talk button on the MDA220. 3 If you do . 4 Dial a test call button and returning the handset to the ...
...the sound is reasonably free from distortion. 7 End call by pressing the headset call from the desk phone cradle (or if you connected your MDA220 product to the headset connection on the bottom of the phone, press the headset button on your phone). 2 While wearing your desk phone has a volume...while speaking at G, until you do not hear a dial tone adjust the configuration switch to a headset specific jack). Check Configuration and Make a Test Call 1 If your headset, press the desk phone talk button on the MDA220. 3 If you do . 4 Dial a test call button and returning the handset to the ...
User Guide
Page 10
... base touches the side of the phone. 4 Slide the lifter up to where it nearly touches the handset earpiece. 5 Press the call button on your headset to activate the lifter. 6 If you hear a dial tone the lifter is set correctly and needs no adjustment. 7 Remove the protective strips from the 3 mounting... lifter. 8 Gently place the lifter on the back of the power supply into a working power outlet. Desk Phone Plus HL10 1 Plug one end of the MDA220 and the and Power Supply (sold other end into the power supply jack on the desk phone in the pre-determined position. 9 Press firmly to...
... base touches the side of the phone. 4 Slide the lifter up to where it nearly touches the handset earpiece. 5 Press the call button on your headset to activate the lifter. 6 If you hear a dial tone the lifter is set correctly and needs no adjustment. 7 Remove the protective strips from the 3 mounting... lifter. 8 Gently place the lifter on the back of the power supply into a working power outlet. Desk Phone Plus HL10 1 Plug one end of the MDA220 and the and Power Supply (sold other end into the power supply jack on the desk phone in the pre-determined position. 9 Press firmly to...
User Guide
Page 11
... cover from ringer microphone jack on the back of lifter . 2 Connect ringer to cradle. Additional parts (If required) Use the extender arm when the headset lifter needs additional stability lifting and returning headset to microphone plug. 3 Place ringer microphone over phone speaker. Tone 2 Repeat steps 3 through 6 above as described in steps 7 through 9.
... cover from ringer microphone jack on the back of lifter . 2 Connect ringer to cradle. Additional parts (If required) Use the extender arm when the headset lifter needs additional stability lifting and returning headset to microphone plug. 3 Place ringer microphone over phone speaker. Tone 2 Repeat steps 3 through 6 above as described in steps 7 through 9.
User Guide
Page 12
Computer: Connect and Call Connect Your Computer 1 Connect the USB cable from computer softphone. 3 End call by pressing the computer talk button on th PC you will need to the computer. The computer talk button LED will be and Place a Call solid green. 2 While wearing headset, dial test call feature with a softphone on the MDA220. See plantronics.com/software 12 NOTE To use the call from the MDA220 to install Plantronics Hub.
Computer: Connect and Call Connect Your Computer 1 Connect the USB cable from computer softphone. 3 End call by pressing the computer talk button on th PC you will need to the computer. The computer talk button LED will be and Place a Call solid green. 2 While wearing headset, dial test call feature with a softphone on the MDA220. See plantronics.com/software 12 NOTE To use the call from the MDA220 to install Plantronics Hub.
User Guide
Page 13
...follow firmware update instruction to PC. If a headset is connected. using HL10 without power supply. The buttons allow you are opening a phone line/audio channel. Unplug MDA220, add power adapter, re-plug MDA220 to clear once complete. MDA220 LED Indicators LED LED State Solid green Indication ...update in process - once complete both LEDs will be off if no headset is connected the PC icon will remain lit solid green. Over current condition - replace headset and power cycle the MDA220. Depending on hold Flashing green Incoming desk phone call Flashing yellow Active ...
...follow firmware update instruction to PC. If a headset is connected. using HL10 without power supply. The buttons allow you are opening a phone line/audio channel. Unplug MDA220, add power adapter, re-plug MDA220 to clear once complete. MDA220 LED Indicators LED LED State Solid green Indication ...update in process - once complete both LEDs will be off if no headset is connected the PC icon will remain lit solid green. Over current condition - replace headset and power cycle the MDA220. Depending on hold Flashing green Incoming desk phone call Flashing yellow Active ...
User Guide
Page 14
...feature and dependent on the MDA220. 2 Remove the headset from the cradle You will hear a dial tone. NOTE This step will be automatically connected to your headset, press the desk phone talk button on a compatible soffphone. Visit www.plantronics.com/SoftphoneCompatibility for more information.... You will need to press the headset call button first. NOTE Remote answer/end capability for...
...feature and dependent on the MDA220. 2 Remove the headset from the cradle You will hear a dial tone. NOTE This step will be automatically connected to your headset, press the desk phone talk button on a compatible soffphone. Visit www.plantronics.com/SoftphoneCompatibility for more information.... You will need to press the headset call button first. NOTE Remote answer/end capability for...
User Guide
Page 15
.... If your speaking volume is as close as possible to lower the headset speaker volume. The most telephone, the correct setting is distorted. When I talk to the USB adapter. Ensure that came with the headset volume button. If you are using a wireless headset, ensure your phone. I hear echo in the background. I hear static. Adjust...
.... If your speaking volume is as close as possible to lower the headset speaker volume. The most telephone, the correct setting is distorted. When I talk to the USB adapter. Ensure that came with the headset volume button. If you are using a wireless headset, ensure your phone. I hear echo in the background. I hear static. Adjust...
User Guide
Page 16
Ensure that came with your wireless headset. Reduce speaking and/or listening volume on the headset. Quit and then restart your speaker choice. 16 If the distortion is distorted or I can no longer hear any audio through my PC Speakers. Unplug USB cable from "Speakers Savi Office" to your ...softphone, you are using your computer Speaking and/or listening volume is subscribed to the "Audio" tab of compatible softphones, visit plantronics.com/software. Adjust listening/speaking volume in the softphone application. For Windows XP systems • Refer to the...
Ensure that came with your wireless headset. Reduce speaking and/or listening volume on the headset. Quit and then restart your speaker choice. 16 If the distortion is distorted or I can no longer hear any audio through my PC Speakers. Unplug USB cable from "Speakers Savi Office" to your ...softphone, you are using your computer Speaking and/or listening volume is subscribed to the "Audio" tab of compatible softphones, visit plantronics.com/software. Adjust listening/speaking volume in the softphone application. For Windows XP systems • Refer to the...