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... Tools Viewing Wireless Router Status Information 6-2 Viewing a List of Attached Devices 6-7 Managing the Configuration File 6-7 Backing Up and Restoring the Configuration 6-8 Erasing the Configuration 6-9 Updating the Router Firmware 6-9 Checking for New Firmware in the Router Upgrade Screen 6-10 Updating Manually to New Router Firmware 6-11 Enabling Remote Management Access 6-13 Chapter 7 Troubleshooting Quick Tips ...7-1 Troubleshooting Basic Functions...
... Tools Viewing Wireless Router Status Information 6-2 Viewing a List of Attached Devices 6-7 Managing the Configuration File 6-7 Backing Up and Restoring the Configuration 6-8 Erasing the Configuration 6-9 Updating the Router Firmware 6-9 Checking for New Firmware in the Router Upgrade Screen 6-10 Updating Manually to New Router Firmware 6-11 Enabling Remote Management Access 6-13 Chapter 7 Troubleshooting Quick Tips ...7-1 Troubleshooting Basic Functions...
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... default, that language as well as needed. 3. When the router is not connected to determine your ISP settings, as English is stored in memory. Click Next to the Internet, see Chapter 7, "Troubleshooting." 1-6 Configuring Basic Connectivity v1.3, February 2009 Enter your ISP ...languages only when the router is connected to determine your Internet connection. Configuring Your Internet Connection Using the Smart Setup Wizard You can manually configure your Internet connection using the Basic Settings screen, or you want. 2. NETGEAR Wireless-N Router WNR2000 User Manual The ...
... default, that language as well as needed. 3. When the router is not connected to determine your ISP settings, as English is stored in memory. Click Next to the Internet, see Chapter 7, "Troubleshooting." 1-6 Configuring Basic Connectivity v1.3, February 2009 Enter your ISP ...languages only when the router is connected to determine your Internet connection. Configuring Your Internet Connection Using the Smart Setup Wizard You can manually configure your Internet connection using the Basic Settings screen, or you want. 2. NETGEAR Wireless-N Router WNR2000 User Manual The ...
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NETGEAR Wireless-N Router WNR2000 User Manual • Use Wi-Fi Protected Setup (WPS) to automatically set the SSID and implement WPA/WPA2 security on both the router and the client device. Basic security options are WPS capable, you can be defeated by a determined...access for troubleshooting wireless connectivity. Wired Equivalent Privacy (WEP) data encryption provides moderate data security. WPA2-PSK standard are listed in Table 2-2 on both the router and the client device (see "Using Push 'N' Connect (Wi-Fi Protected Setup)" on page 2-10. and WPA2-PSK Wireless Security"...
NETGEAR Wireless-N Router WNR2000 User Manual • Use Wi-Fi Protected Setup (WPS) to automatically set the SSID and implement WPA/WPA2 security on both the router and the client device. Basic security options are WPS capable, you can be defeated by a determined...access for troubleshooting wireless connectivity. Wired Equivalent Privacy (WEP) data encryption provides moderate data security. WPA2-PSK standard are listed in Table 2-2 on both the router and the client device (see "Using Push 'N' Connect (Wi-Fi Protected Setup)" on page 2-10. and WPA2-PSK Wireless Security"...
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...configure a DMZ (demilitarized zone) server, change the Maximum Transmit Unit (MTU) size, and enable the wireless router to respond to work correctly with Network Address Translation (NAT). The router is helpful when you are using some of -sequence packets. Select WAN Setup under Advanced in special circumstances... applications and to a ping on the WAN (Internet) port. The firewall should be disabled only in the main menu. NETGEAR Wireless-N Router WNR2000 User Manual Configuring the WAN Setup Options The WAN Setup options let you are troubleshooting application issues.
...configure a DMZ (demilitarized zone) server, change the Maximum Transmit Unit (MTU) size, and enable the wireless router to respond to work correctly with Network Address Translation (NAT). The router is helpful when you are using some of -sequence packets. Select WAN Setup under Advanced in special circumstances... applications and to a ping on the WAN (Internet) port. The firewall should be disabled only in the main menu. NETGEAR Wireless-N Router WNR2000 User Manual Configuring the WAN Setup Options The WAN Setup options let you are troubleshooting application issues.
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... screen. In the MTU Size field, enter a new size between 64 and 1500. 2. Customizing Your Network Settings 4-9 v1.3, February 2009 NETGEAR Wireless-N Router WNR2000 User Manual them, but this check box unless you configure a default DMZ server. A computer designated as the default DMZ server loses ...connection. To assign a computer or server to exploits from the Internet is usually discarded by the router unless the traffic is rarely required and should be used only as when troubleshooting your network. To change the MTU size: 1. Incoming traffic from the Internet. Click Apply to...
... screen. In the MTU Size field, enter a new size between 64 and 1500. 2. Customizing Your Network Settings 4-9 v1.3, February 2009 NETGEAR Wireless-N Router WNR2000 User Manual them, but this check box unless you configure a default DMZ server. A computer designated as the default DMZ server loses ...connection. To assign a computer or server to exploits from the Internet is usually discarded by the router unless the traffic is rarely required and should be used only as when troubleshooting your network. To change the MTU size: 1. Incoming traffic from the Internet. Click Apply to...
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... at http://www.netgear.com/support. Turn off and unplug the modem. 2. Plug in this sequence. 1. Turn off the wireless router and computers. 3. After each problem description, instructions are provided to restart your Wireless-N Router Model WNR2000 . Wait 2 minutes. 7-1 v1.3, February 2009 This chapter includes the following sections: • "Quick Tips" • "Troubleshooting Basic Functions" on...
... at http://www.netgear.com/support. Turn off and unplug the modem. 2. Plug in this sequence. 1. Turn off the wireless router and computers. 3. After each problem description, instructions are provided to restart your Wireless-N Router Model WNR2000 . Wait 2 minutes. 7-1 v1.3, February 2009 This chapter includes the following sections: • "Quick Tips" • "Troubleshooting Basic Functions" on...
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NETGEAR Wireless-N Router WNR2000 User Manual 4. Make sure that the self-test procedure is running. 7-2 Troubleshooting v1.3, February 2009 If so, in Appendix B, "Related Documents. • Some cable modem services require you to the router, the following sequence of the Basic Settings menu, select Use this Computer's MAC Address. Check the Test light to save your...
NETGEAR Wireless-N Router WNR2000 User Manual 4. Make sure that the self-test procedure is running. 7-2 Troubleshooting v1.3, February 2009 If so, in Appendix B, "Related Documents. • Some cable modem services require you to the router, the following sequence of the Basic Settings menu, select Use this Computer's MAC Address. Check the Test light to save your...
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... Recovery Utility, and follow the prompts to the connected device. After firmware recovery is turned on your configuration settings. NETGEAR Wireless-N Router WNR2000 User Manual 3. The LAN port lights are lit for any local ports that you have a hardware problem and should... are connected. b. b. If the port is powered on . The Power light blinks green slowly and continuously. If a port's light is green. c. Troubleshooting 7-3 v1.3, February 2009 If the CD does not automatically start and detect the language you prefer. If a LAN port is connected to green.
... Recovery Utility, and follow the prompts to the connected device. After firmware recovery is turned on your configuration settings. NETGEAR Wireless-N Router WNR2000 User Manual 3. The LAN port lights are lit for any local ports that you have a hardware problem and should... are connected. b. b. If the port is powered on . The Power light blinks green slowly and continuously. If a port's light is green. c. Troubleshooting 7-3 v1.3, February 2009 If the CD does not automatically start and detect the language you prefer. If a LAN port is connected to green.
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... still amber 1 minute after turning on power to the router: 1. Confirm that was supplied with the wireless router. This procedure is still amber 1 minute after using the push-button and not the router's built-in registrar. 7-4 Troubleshooting v1.3, February 2009 Be sure you are using the WPS...turns amber for about 20 seconds and then turns green. Make sure that the Ethernet cable connections are not on page 7-12. NETGEAR Wireless-N Router WNR2000 User Manual The Power light stays amber. If the error persists, you have a hardware problem and should contact Technical Support...
... still amber 1 minute after turning on power to the router: 1. Confirm that was supplied with the wireless router. This procedure is still amber 1 minute after using the push-button and not the router's built-in registrar. 7-4 Troubleshooting v1.3, February 2009 Be sure you are using the WPS...turns amber for about 20 seconds and then turns green. Make sure that the Ethernet cable connections are not on page 7-12. NETGEAR Wireless-N Router WNR2000 User Manual The Power light stays amber. If the error persists, you have a hardware problem and should contact Technical Support...
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...wireless router, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as the router. Make sure that the router is not in Appendix A). • Make sure your browser has Java, JavaScript, or ActiveX enabled. Troubleshooting ...address should be sure the Java applet is password. If you are using Internet Explorer, click Refresh to 192.168.1.254. NETGEAR Wireless-N Router WNR2000 User Manual 2. This procedure will assign an IP address in the range of 192.168.1.2 to be in the range ...
...wireless router, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as the router. Make sure that the router is not in Appendix A). • Make sure your browser has Java, JavaScript, or ActiveX enabled. Troubleshooting ...address should be sure the Java applet is password. If you are using Internet Explorer, click Refresh to 192.168.1.254. NETGEAR Wireless-N Router WNR2000 User Manual 2. This procedure will assign an IP address in the range of 192.168.1.2 to be in the range ...
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... be one of the following: 7-6 Troubleshooting v1.3, February 2009 NETGEAR does not support such a configuration. NETGEAR does not support such a configuration. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, consider replacing the existing router instead. Log in to the wireless router. 2. NETGEAR Wireless-N Router WNR2000 User Manual • If...
... be one of the following: 7-6 Troubleshooting v1.3, February 2009 NETGEAR does not support such a configuration. NETGEAR does not support such a configuration. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, consider replacing the existing router instead. Log in to the wireless router. 2. NETGEAR Wireless-N Router WNR2000 User Manual • If...
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... connect after several minutes, you might check for your network in to the wireless router. 2. Note: Unless you are using PPPoE, try troubleshooting your computer's MAC address. Troubleshooting PPPoE If you connect manually, the wireless router will continue to attempt to connect indefinitely. NETGEAR Wireless-N Router WNR2000 User Manual • You might need to force your cable or DSL...
... connect after several minutes, you might check for your network in to the wireless router. 2. Note: Unless you are using PPPoE, try troubleshooting your computer's MAC address. Troubleshooting PPPoE If you connect manually, the wireless router will continue to attempt to connect indefinitely. NETGEAR Wireless-N Router WNR2000 User Manual • You might need to force your cable or DSL...
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... Internet names (such as www addresses) to the Internet (such as its default gateway. If the wireless router does not save changes you in the documentation for your use. Troubleshooting a network is made in the browser interface, check the following : • Your computer might be...another screen or tab, or your changes could be running login software that software after installing your router. If you no longer needed. NETGEAR Wireless-N Router WNR2000 User Manual Troubleshooting Internet Browsing If your wireless router can configure your computer manually with an echo reply.
... Internet names (such as www addresses) to the Internet (such as its default gateway. If the wireless router does not save changes you in the documentation for your use. Troubleshooting a network is made in the browser interface, check the following : • Your computer might be...another screen or tab, or your changes could be running login software that software after installing your router. If you no longer needed. NETGEAR Wireless-N Router WNR2000 User Manual Troubleshooting Internet Browsing If your wireless router can configure your computer manually with an echo reply.
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...If the light is not functioning correctly, you are connected. In the field provided, type ping followed by the IP address of the router, as in "Troubleshooting Basic Functions" on the same subnet. You should see this message: Request timed out If the path is off, follow the instructions ...your computer are correct and that the addresses are on page 7-2. - NETGEAR Wireless-N Router WNR2000 User Manual Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is on for the switch ports that are connected to your network ...
...If the light is not functioning correctly, you are connected. In the field provided, type ping followed by the IP address of the router, as in "Troubleshooting Basic Functions" on the same subnet. You should see this message: Request timed out If the path is off, follow the instructions ...your computer are correct and that the addresses are on page 7-2. - NETGEAR Wireless-N Router WNR2000 User Manual Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is on for the switch ports that are connected to your network ...
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... the MAC address of a single computer connected to that modem. If you can include the following: 7-10 v1.3, February 2009 Troubleshooting The WNR2000 router uses the Network Time Protocol (NTP) to obtain the current time from one of your computer's Network Control Panel. Many broadband... is functioning correctly, replies like those shown in Appendix B. • Check to see "Using the Setup Manual" on the Internet. NETGEAR Wireless-N Router WNR2000 User Manual Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path...
... the MAC address of a single computer connected to that modem. If you can include the following: 7-10 v1.3, February 2009 Troubleshooting The WNR2000 router uses the Network Time Protocol (NTP) to obtain the current time from one of your computer's Network Control Panel. Many broadband... is functioning correctly, replies like those shown in Appendix B. • Check to see "Using the Setup Manual" on the Internet. NETGEAR Wireless-N Router WNR2000 User Manual Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path...
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...Troubleshooting v1.3, February 2009 7-11 Problems with the simplest wireless connection possible. In the LAN section, double-click Wireless Network Connection. 2. If your wireless network appears and has good signal strength, configure and test with Wireless Adapter Connections If your wireless adapter is unable to check connections: • NETGEAR... in "Viewing and Configuring Basic ISP Settings" on page 2-12. • Is your router's SSID broadcast enabled? If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again. • Time...
...Troubleshooting v1.3, February 2009 7-11 Problems with the simplest wireless connection possible. In the LAN section, double-click Wireless Network Connection. 2. If your wireless network appears and has good signal strength, configure and test with Wireless Adapter Connections If your wireless adapter is unable to check connections: • NETGEAR... in "Viewing and Configuring Basic ISP Settings" on page 2-12. • Is your router's SSID broadcast enabled? If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again. • Time...
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... ways: • Use the Erase function of the router. NETGEAR Wireless-N Router WNR2000 User Manual If your wireless network appears, but at http://www.netgear.com/support. 7-12 v1.3, February 2009 Troubleshooting Place the computer that has the adapter near the router, but the signal strength is not known. See "Optimizing Wireless Performance" on the rear panel of the...
... ways: • Use the Erase function of the router. NETGEAR Wireless-N Router WNR2000 User Manual If your wireless network appears, but at http://www.netgear.com/support. 7-12 v1.3, February 2009 Troubleshooting Place the computer that has the adapter near the router, but the signal strength is not known. See "Optimizing Wireless Performance" on the rear panel of the...
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NETGEAR Wireless-N Router WNR2000 User Manual custom service (port forwarding) 5-7 customer support ii D data packets, fragmented 5-16 date and time, troubleshooting 7-10 daylight savings time 3-9, 7-11 default DMZ server 4-8 default factory settings listed A-1 restoring 7-12 default gateway 6-5 default LAN IP configuration 4-3 deleting configuration 6-9 device name 4-2 DHCP server 4-4, 6-5 DHCP setting 6-3 disabling firewall 4-8 router PIN 2-17 DMZ server...
NETGEAR Wireless-N Router WNR2000 User Manual custom service (port forwarding) 5-7 customer support ii D data packets, fragmented 5-16 date and time, troubleshooting 7-10 daylight savings time 3-9, 7-11 default DMZ server 4-8 default factory settings listed A-1 restoring 7-12 default gateway 6-5 default LAN IP configuration 4-3 deleting configuration 6-9 device name 4-2 DHCP server 4-4, 6-5 DHCP setting 6-3 disabling firewall 4-8 router PIN 2-17 DMZ server...
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..., blocking by 3-1 knowledge base 1-4 L LAN IP setup 4-1 LAN path, troubleshooting 7-9 LAN port QoS for 5-22 LAN port settings 6-3 language, screen display 1-5 lease, DHCP 6-5 Legacy mode 2-8 local network, default settings A-1 local servers, port forwarding to 5-6 logging in 1-2 login required 1-9 login settings A-1 logout, automatic 1-5 NETGEAR Wireless-N Router WNR2000 User Manual logs sending 3-7 time-stamping entries 3-9 viewing...
..., blocking by 3-1 knowledge base 1-4 L LAN IP setup 4-1 LAN path, troubleshooting 7-9 LAN port QoS for 5-22 LAN port settings 6-3 language, screen display 1-5 lease, DHCP 6-5 Legacy mode 2-8 local network, default settings A-1 local servers, port forwarding to 5-6 logging in 1-2 login required 1-9 login settings A-1 logout, automatic 1-5 NETGEAR Wireless-N Router WNR2000 User Manual logs sending 3-7 time-stamping entries 3-9 viewing...
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... light, troubleshooting and 7-2 Powerline HD products 5-25 PPPoE (PPP over Ethernet) 1-10 PPTP (Point to Point Tunneling Protocol) 1-9 Preamble mode 2-13 primary DNS server 1-8, 1-11 printing manual xii prioritizing traffic 5-18 protocols, compatibility A-3 Push 'N' Connect 2-13, 6-4, 7-4 push button configuration (WPS) 2-14 Q QoS (Quality of Service) 5-18 R radio, wireless 1-13, 2-12, 6-4 range, router 5-15...
... light, troubleshooting and 7-2 Powerline HD products 5-25 PPPoE (PPP over Ethernet) 1-10 PPTP (Point to Point Tunneling Protocol) 1-9 Preamble mode 2-13 primary DNS server 1-8, 1-11 printing manual xii prioritizing traffic 5-18 protocols, compatibility A-3 Push 'N' Connect 2-13, 6-4, 7-4 push button configuration (WPS) 2-14 Q QoS (Quality of Service) 5-18 R radio, wireless 1-13, 2-12, 6-4 range, router 5-15...