Troubleshooting Guide
Page 3
MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Poor copy quality These are some examples of the copy. IS THE SCANNER GLASS DIRTY? CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in the upper left corner. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in print These are no obstructions: 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit....
MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Poor copy quality These are some examples of the copy. IS THE SCANNER GLASS DIRTY? CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in the upper left corner. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in print These are no obstructions: 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit....
Troubleshooting Guide
Page 5
Contact your telecommunications company to determine which you want to send a fax to the printer so that will support analog use . For more information, contact your DSL provider. • If you are using DSL, connect to a DSL filter or router that digital telephone services can be connected to make sure that Ready appears. Disable this feature before the printer answers in the tray(s). To enable both Voice Mail and the 5 printer to answer calls, you may want the phone to an analog connection on the PBX. If you have to put the printer in , the power...
Contact your telecommunications company to determine which you want to send a fax to the printer so that will support analog use . For more information, contact your DSL provider. • If you are using DSL, connect to a DSL filter or router that digital telephone services can be connected to make sure that Ready appears. Disable this feature before the printer answers in the tray(s). To enable both Voice Mail and the 5 printer to answer calls, you may want the phone to an analog connection on the PBX. If you have to put the printer in , the power...
Troubleshooting Guide
Page 6
IS THE TONER LOW? When 88 toner low appears or when you want to make sure the printer is satisfactory. • Resend the fax. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Open a Web browser. 2 In the address bar, type the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Blocking junk faxes 1 Open a Web browser. 2 In the address bar, type the IP address of the following : MAKE SURE THE CONNECTION BETWEEN THE FINISHER AND THE PRINTER IS SECURE If the finisher is listed on...
IS THE TONER LOW? When 88 toner low appears or when you want to make sure the printer is satisfactory. • Resend the fax. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Open a Web browser. 2 In the address bar, type the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Blocking junk faxes 1 Open a Web browser. 2 In the address bar, type the IP address of the following : MAKE SURE THE CONNECTION BETWEEN THE FINISHER AND THE PRINTER IS SECURE If the finisher is listed on...
Troubleshooting Guide
Page 8
... using downloaded fonts, verify that requires adjustment or replacement. Blank pages The printer may be serviced. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Try one or more information, contact...
... using downloaded fonts, verify that requires adjustment or replacement. Blank pages The printer may be serviced. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Try one or more information, contact...
Troubleshooting Guide
Page 9
..., white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? ARE THE PHOTOCONDUCTORS DEFECTIVE? The black photoconductor can be replaced at the same time. Try one or more of the ...
..., white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? ARE THE PHOTOCONDUCTORS DEFECTIVE? The black photoconductor can be replaced at the same time. Try one or more of the ...
Troubleshooting Guide
Page 10
..., change these settings. When 88 toner low appears order a new cartridge. Replace the toner cartridge. IS THE TONER CARTRIDGE DEFECTIVE? Solid color pages The printer may be serviced. The black photoconductor can be replaced at the same time. Print is too dark CHECK THE DARKNESS,..., or the RGB Contrast setting is too high. • From Print Properties, change these settings. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Replace the photoconductor(s) if the defects occur every...
..., change these settings. When 88 toner low appears order a new cartridge. Replace the toner cartridge. IS THE TONER CARTRIDGE DEFECTIVE? Solid color pages The printer may be serviced. The black photoconductor can be replaced at the same time. Print is too dark CHECK THE DARKNESS,..., or the RGB Contrast setting is too high. • From Print Properties, change these settings. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Replace the photoconductor(s) if the defects occur every...
Troubleshooting Guide
Page 11
...Paper Texture setting matches the paper loaded in the tray. Try one type of red, green, or blue needed to reproduce a particular color. Transparency print quality is set to photographic images. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is...: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be combined to produce a large range of describing colors by the printer manufacturer. Red, green, and blue light can be replaced separately. For example, red and green can be printed in various ...
...Paper Texture setting matches the paper loaded in the tray. Try one type of red, green, or blue needed to reproduce a particular color. Transparency print quality is set to photographic images. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is...: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be combined to produce a large range of describing colors by the printer manufacturer. Red, green, and blue light can be replaced separately. For example, red and green can be printed in various ...
Troubleshooting Guide
Page 12
... of neutral gray. • sRGB Vivid-Provides an increased color saturation for Web Offset Publishing) color output. • Euro CMYK-Applies color correction to approximated EuroScale color output. • Vivid CMYK-Increases the color saturation of colors. • The color conversion tables-applied to each color plane. Manual color correction may be affected by monitor variations and lighting conditions...
... of neutral gray. • sRGB Vivid-Provides an increased color saturation for Web Offset Publishing) color output. • Euro CMYK-Applies color correction to approximated EuroScale color output. • Vivid CMYK-Increases the color saturation of colors. • The color conversion tables-applied to each color plane. Manual color correction may be affected by monitor variations and lighting conditions...
Troubleshooting Guide
Page 13
...color number. 8 Enter an Increment value from 1-255. A detailed Color Samples set to know your printer model type and serial number. Note: The closer the value is also listed on the display, and the troubleshooting steps you call (1-800-539-6275). For other countries/regions, visit the Lexmark... Web site at www.lexmark.com. 13...
...color number. 8 Enter an Increment value from 1-255. A detailed Color Samples set to know your printer model type and serial number. Note: The closer the value is also listed on the display, and the troubleshooting steps you call (1-800-539-6275). For other countries/regions, visit the Lexmark... Web site at www.lexmark.com. 13...
User's Guide
Page 5
... while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64 Collate ...64 Options ...64 Improving copy quality...66 E-mailing...67 Getting ready to e-mail...67 ... Sending an e-mail using the keypad ...68 Sending an e-mail using a shortcut number 69 Sending an e-mail using the address book 69 E-mailing color documents...69 Using profiles...70 Creating an e-mail profile ...70 E-mailing to a profile...70 Customizing e-mail settings...70 Adding e-mail subject and message ...
... while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64 Collate ...64 Options ...64 Improving copy quality...66 E-mailing...67 Getting ready to e-mail...67 ... Sending an e-mail using the keypad ...68 Sending an e-mail using a shortcut number 69 Sending an e-mail using the address book 69 E-mailing color documents...69 Using profiles...70 Creating an e-mail profile ...70 E-mailing to a profile...70 Customizing e-mail settings...70 Adding e-mail subject and message ...
User's Guide
Page 7
......95 Scanning to a USB flash memory device 96 Understanding scan to computer options 96 Quick Setup ...96 Format Type ...96 Compression ...97 Default Content...97 Color ...97 Original Size ...97 Orientation ...97 Sides (Duplex) ...97 Darkness ...97 Resolution...97 Advanced Imaging...97 Improving scan quality...98 7
......95 Scanning to a USB flash memory device 96 Understanding scan to computer options 96 Quick Setup ...96 Format Type ...96 Compression ...97 Default Content...97 Color ...97 Original Size ...97 Orientation ...97 Sides (Duplex) ...97 Darkness ...97 Resolution...97 Advanced Imaging...97 Improving scan quality...98 7
User's Guide
Page 13
... curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality... is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
... curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality... is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
User's Guide
Page 50
... possible output destinations of each output bin is 297 x 432 mm (11.7 x 17 in parentheses. Paper type 520-sheet trays Plain Paper Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X Paper labels* X Transparencies Envelopes X * Vinyl labels are calculated based on 75 g/m2 (20 lb) paper. 50 Paper size Dimensions 520...
... possible output destinations of each output bin is 297 x 432 mm (11.7 x 17 in parentheses. Paper type 520-sheet trays Plain Paper Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X Paper labels* X Transparencies Envelopes X * Vinyl labels are calculated based on 75 g/m2 (20 lb) paper. 50 Paper size Dimensions 520...
User's Guide
Page 51
... sheets. Paper type Plain Paper Horizontal transport unit (50 sheets) Finisher Bin 1 (1500/3000 standard bin (500 sheets)* sheets) Bin 2 (300 sheets) Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the standard finisher supports 3000 sheets. Supported finishing features 1 Horizontal transport unit 2 Finisher standard bin...
... sheets. Paper type Plain Paper Horizontal transport unit (50 sheets) Finisher Bin 1 (1500/3000 standard bin (500 sheets)* sheets) Bin 2 (300 sheets) Bond Letterhead Preprinted Colored Paper Card stock Glossy paper X X Labels X X Transparencies X X Envelopes X X X * Bin 1 of the standard finisher supports 3000 sheets. Supported finishing features 1 Horizontal transport unit 2 Finisher standard bin...
User's Guide
Page 64
... the paper through the multipurpose feeder. • When "Copy to the printer. Sides (Duplex) Use this option to shading or tones. Note: To copy a color image, make one size of the document. Note: For two-sided output, you can print copies on an arrow for "Copy from two-sided original... two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make sure the color button is set for you automatically. • When you want to copy from one -sided copies (simplex) from " and "Copy to" are different, the ...
... the paper through the multipurpose feeder. • When "Copy to the printer. Sides (Duplex) Use this option to shading or tones. Note: To copy a color image, make one size of the document. Note: For two-sided output, you can print copies on an arrow for "Copy from two-sided original... two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make sure the color button is set for you automatically. • When you want to copy from one -sided copies (simplex) from " and "Copy to" are different, the ...
User's Guide
Page 65
..., a button with all four sides of the paper, or pick a particular edge. You can be drawn from a tray that contains a type or color of paper that is also called N-up would print two pages of your copy. When a custom overlay is within the selected area, leaving nothing printed...document pages on that portion of the paper. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to Edge, Color Balance, and mirror image before you must have a duplex unit attached to bind or hole-punch copies. Edge Erase This option eliminates smudges or...
..., a button with all four sides of the paper, or pick a particular edge. You can be drawn from a tray that contains a type or color of paper that is also called N-up would print two pages of your copy. When a custom overlay is within the selected area, leaving nothing printed...document pages on that portion of the paper. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to Edge, Color Balance, and mirror image before you must have a duplex unit attached to bind or hole-punch copies. Edge Erase This option eliminates smudges or...
User's Guide
Page 66
... this setting to copy the original document in color. • Gray-Use this setting to copy the original document in grayscale. When should I use Photograph mode? When should I use Text/Photo mode? • Use ...
... this setting to copy the original document in color. • Gray-Use this setting to copy the original document in grayscale. When should I use Photograph mode? When should I use Text/Photo mode? • Use ...
User's Guide
Page 68
..., touch Cancel, and then reenter the information. If the name or number is already in the fields with a comma (,). 7 Select the scan settings (Format, Content, Color, and Resolution). 8 Enter a shortcut number, and then click Add. Note: If you are correct, and then touch OK. E-mailing a document Sending an e-mail using the...
..., touch Cancel, and then reenter the information. If the name or number is already in the fields with a comma (,). 7 Select the scan settings (Format, Content, Color, and Resolution). 8 Enter a shortcut number, and then click Add. Note: If you are correct, and then touch OK. E-mailing a document Sending an e-mail using the...
User's Guide
Page 69
... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on the scanner glass. E-mailing color documents 1 Load an original document faceup, short edge first into the ADF. To enter additional recipients, press Next Address, and then enter the address or...
... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on the scanner glass. E-mailing color documents 1 Load an original document faceup, short edge first into the ADF. To enter additional recipients, press Next Address, and then enter the address or...
User's Guide
Page 70
..., adjust the paper guides. 3 On the home screen, touch Held Jobs. 4 Touch Profiles. 5 Select an e-mail destination from the profile list. 6 Touch E-mail It. 6 Touch Color. 7 Touch E-mail It. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF, adjust...
..., adjust the paper guides. 3 On the home screen, touch Held Jobs. 4 Touch Profiles. 5 Select an e-mail destination from the profile list. 6 Touch E-mail It. 6 Touch Color. 7 Touch E-mail It. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF, adjust...