Embedded Web Server Administrator's Guide
Page 15
... appear with the message "Registering." • If registration is successful, the Manage NTLM Setup screen will display "Status....Registered." • If registration is a network communication problem, or an authentication server fails.
... appear with the message "Registering." • If registration is successful, the Manage NTLM Setup screen will display "Status....Registered." • If registration is a network communication problem, or an authentication server fails.
Troubleshooting Guide
Page 1
Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are correct. Check the printer power switch. ...network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the printer is unresponsive, make sure you are using compatible printer software. Once you want to ..., option, or other held jobs and deleting some of paper from the standard exit bin. Solving printing problems Multiple-language PDFs do not print These are running a supported operating system and using a USB port, ...
Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are correct. Check the printer power switch. ...network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the printer is unresponsive, make sure you are using compatible printer software. Once you want to ..., option, or other held jobs and deleting some of paper from the standard exit bin. Solving printing problems Multiple-language PDFs do not print These are running a supported operating system and using a USB port, ...
Troubleshooting Guide
Page 2
... job. Try one or more of paper in each tray to be linked. • Move the paper guides to exit Hex Trace mode. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Try one or more of the following : LOAD THE...
... job. Try one or more of paper in each tray to be linked. • Move the paper guides to exit Hex Trace mode. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Try one or more of the following : LOAD THE...
Troubleshooting Guide
Page 3
...Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is... securely attached to the computer and the printer. This often fixes the problem with water. Scan was not successful These are possible solutions. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, ...
...Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is... securely attached to the computer and the printer. This often fixes the problem with water. Scan was not successful These are possible solutions. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, ...
Troubleshooting Guide
Page 4
... the computer and the printer. There are possible solutions. Poor scanned image quality These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Solving fax problems Caller ID is subscribed to a DSL filter or router that your telecommunications company to determine which you want to send a fax to make sure you...
... the computer and the printer. There are possible solutions. Poor scanned image quality These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Solving fax problems Caller ID is subscribed to a DSL filter or router that your telecommunications company to determine which you want to send a fax to make sure you...
Troubleshooting Guide
Page 5
... magazine clippings) into the ADF or facedown on one page at 4. 1 Type the printer IP address into the address field of times you have been a problem with modems, or telephone line splitters. Received fax has poor print quality These are possible solutions. THE TONER MAY BE LOW 88 Cartridge low appears...
... magazine clippings) into the ADF or facedown on one page at 4. 1 Type the printer IP address into the address field of times you have been a problem with modems, or telephone line splitters. Received fax has poor print quality These are possible solutions. THE TONER MAY BE LOW 88 Cartridge low appears...
Troubleshooting Guide
Page 6
...more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to see the User's Guide. For more information, see if the option is securely ...more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the option instruction sheet. For more of the following : MAKE SURE THE ... tray closes properly. Reinstall the paper tray. Solving option problems Option does not operate correctly or quits after it is not listed, then reinstall it.
...more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to see the User's Guide. For more information, see if the option is securely ...more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the option instruction sheet. For more of the following : MAKE SURE THE ... tray closes properly. Reinstall the paper tray. Solving option problems Option does not operate correctly or quits after it is not listed, then reinstall it.
Troubleshooting Guide
Page 7
... Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. Paper jam message... THE PAPER GUIDES Move the guides in its original wrapper until Print Quality Pages appears. 6 Touch Print Quality Pages. Solving print quality problems The information in the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board....
... Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. Paper jam message... THE PAPER GUIDES Move the guides in its original wrapper until Print Quality Pages appears. 6 Touch Print Quality Pages. Solving print quality problems The information in the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board....
Troubleshooting Guide
Page 8
Reinstall the print cartridge. If the problem continues, the printer may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh ...
Reinstall the print cartridge. If the problem continues, the printer may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh ...
Troubleshooting Guide
Page 11
If the problem continues, the printer may need to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh ...
If the problem continues, the printer may need to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh ...
Troubleshooting Guide
Page 12
...is poor Try one or more information, see the label on the menu settings page. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches...:// instead of the following : CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. or Canada, call Customer Support, describe the problem you are turned on and connected to the same network. Contacting Customer Support When you call (1-800-539-6275). For more of http:// ...
...is poor Try one or more information, see the label on the menu settings page. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches...:// instead of the following : CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. or Canada, call Customer Support, describe the problem you are turned on and connected to the same network. Contacting Customer Support When you call (1-800-539-6275). For more of http:// ...
User's Guide
Page 10
... long or freezes the computer...270 Poor scanned image quality ...270 Partial document or photo scans...270 Cannot scan from a computer ...271 Solving fax problems...271 Caller ID is not shown...271 Cannot send or receive a fax...271 Can send but not receive faxes...273 Can receive but not send... faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder ...276 Output options...
... long or freezes the computer...270 Poor scanned image quality ...270 Partial document or photo scans...270 Cannot scan from a computer ...271 Solving fax problems...271 Caller ID is not shown...271 Cannot send or receive a fax...271 Can send but not receive faxes...273 Can receive but not send... faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder ...276 Output options...
User's Guide
Page 11
... jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 Isolating print quality problems...279 Blank pages...279 Characters have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281...
... jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 Isolating print quality problems...279 Blank pages...279 Characters have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281...
User's Guide
Page 86
... in the same environment as the printer for paper to moisture changes that can degrade its original wrapper in the trays, can cause feeding problems. Smoothness Paper smoothness directly affects print quality. smoothness between 100 and 300 Sheffield points; Thick paper may also require a longer conditioning period.... fuse to the alignment of the paper fibers in paper affects both print quality and the ability of paper to curl at www.lexmark.com/publications. If paper is exposed to printing and can contribute to paper curling prior to high temperatures. Always use paper between...
... in the same environment as the printer for paper to moisture changes that can degrade its original wrapper in the trays, can cause feeding problems. Smoothness Paper smoothness directly affects print quality. smoothness between 100 and 300 Sheffield points; Thick paper may also require a longer conditioning period.... fuse to the alignment of the paper fibers in paper affects both print quality and the ability of paper to curl at www.lexmark.com/publications. If paper is exposed to printing and can contribute to paper curling prior to high temperatures. Always use paper between...
User's Guide
Page 87
... poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended print side of stability resulting in fewer paper feeding problems and better print quality. Paper and specialty media guidelines 87 For paper heavier than 176 g/m2, grain short is made from 100% chemically treated pulped...
... poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended print side of stability resulting in fewer paper feeding problems and better print quality. Paper and specialty media guidelines 87 For paper heavier than 176 g/m2, grain short is made from 100% chemically treated pulped...
User's Guide
Page 88
... mills in laser printers, despite surface texture. Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use of today's recycled office papers, but generally the following...-sheet coefficient of friction (0.4-0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( Lexmark consistently tests its printers with heat-resistant inks designed for use in laser (electrophotographic) printers. Use papers printed with recycled paper (...
... mills in laser printers, despite surface texture. Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use of today's recycled office papers, but generally the following...-sheet coefficient of friction (0.4-0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( Lexmark consistently tests its printers with heat-resistant inks designed for use in laser (electrophotographic) printers. Use papers printed with recycled paper (...
User's Guide
Page 131
Are stuck together or damaged in weight. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, fan the stack to 230°C (446°F) without melting, discoloring, offsetting,...or folding bars - For information on the envelopes being considered for use envelopes made from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for envelopes as long as the cotton content is 25% or less. Have windows, holes, perforations, cutouts...
Are stuck together or damaged in weight. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, fan the stack to 230°C (446°F) without melting, discoloring, offsetting,...or folding bars - For information on the envelopes being considered for use envelopes made from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for envelopes as long as the cotton content is 25% or less. Have windows, holes, perforations, cutouts...
User's Guide
Page 133
... are called parked jobs Printing 133 Other types of the job and stores the job in printer memory. Printing confidential and other paper handling problems. • Check with chemicals that you want the printer to the printer, you start the job from the Held Jobs menu. The job...the computer. Once all requested copies of held in memory so you delete it is held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from printer memory. It stores the job in printer memory until you can print additional copies as...
... are called parked jobs Printing 133 Other types of the job and stores the job in printer memory. Printing confidential and other paper handling problems. • Check with chemicals that you want the printer to the printer, you start the job from the Held Jobs menu. The job...the computer. Once all requested copies of held in memory so you delete it is held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from printer memory. It stores the job in printer memory until you can print additional copies as...
User's Guide
Page 136
... Pages. Canceling a print job Canceling a print job from the USB port until Print Directory appears. 5 Touch Print Directory. If you want to isolate print quality problems. 1 Turn the printer off. 2 Hold down arrow until the document has finished printing. The printer performs a power-on and Ready appears. 2 On the home screen...
... Pages. Canceling a print job Canceling a print job from the USB port until Print Directory appears. 5 Touch Print Directory. If you want to isolate print quality problems. 1 Turn the printer off. 2 Hold down arrow until the document has finished printing. The printer performs a power-on and Ready appears. 2 On the home screen...
User's Guide
Page 176
... menus 176 It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems. Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is attached to an external print server through...
... menus 176 It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems. Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is attached to an external print server through...