User's Guide
Page 7
... and other supplies...119 Resetting to factory settings...119 Troubleshooting 121 Using the printer troubleshooting software (Windows only 121 Setup troubleshooting...121 Incorrect language appears on the display...121 Power button is not lit ...122 Software did not install...122 Page does not print...123 Solving printer power problems ...126 Removing and reinstalling the software...
... and other supplies...119 Resetting to factory settings...119 Troubleshooting 121 Using the printer troubleshooting software (Windows only 121 Setup troubleshooting...121 Incorrect language appears on the display...121 Power button is not lit ...122 Software did not install...122 Page does not print...123 Solving printer power problems ...126 Removing and reinstalling the software...
User's Guide
Page 33
...print settings and schedule print jobs. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Contact us. • Check the printer software version installed on your printer model. Printing Preferences Notes: • This program is installed...installation. When you select options for scan jobs. Use the Lexmark Service Center To • Troubleshoot the printer. • Access the printer maintenance functions. • Contact customer support. Setting up the printer 33 The dialog lets you select File Print ...
...print settings and schedule print jobs. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Contact us. • Check the printer software version installed on your printer model. Printing Preferences Notes: • This program is installed...installation. When you select options for scan jobs. Use the Lexmark Service Center To • Troubleshoot the printer. • Access the printer maintenance functions. • Contact customer support. Setting up the printer 33 The dialog lets you select File Print ...
User's Guide
Page 38
... a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as described in the EXT port of the printer. If problems occur, see "Setup troubleshooting" on the back of the printer. You do need to connect it , other telecommunications devices in the area shown while actively sending or receiving a fax. 2 Connect...
... a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as described in the EXT port of the printer. If problems occur, see "Setup troubleshooting" on the back of the printer. You do need to connect it , other telecommunications devices in the area shown while actively sending or receiving a fax. 2 Connect...
User's Guide
Page 49
... • In Windows XP and earlier, click Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Tools Lexmark Wireless Setup Utility. 4 Follow the on-screen instructions, attaching the USB cable when prompted to do so. 5 ... connection type that you currently access your printer depending on the Welcome screen. See related topics on troubleshooting specific connection types if you access your printer: If the printer is no need to remove the USB cable connecting the printer to complete the setup. Switching between USB...
... • In Windows XP and earlier, click Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Tools Lexmark Wireless Setup Utility. 4 Follow the on-screen instructions, attaching the USB cable when prompted to do so. 5 ... connection type that you currently access your printer depending on the Welcome screen. See related topics on troubleshooting specific connection types if you access your printer: If the printer is no need to remove the USB cable connecting the printer to complete the setup. Switching between USB...
User's Guide
Page 50
... using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on the computer. 2 Add the printer: In Mac OS X version 10.5 a From the menu bar, click System Preferences. See related topics on troubleshooting specific connection types if you encounter difficulties during wireless configuration...
... using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on the computer. 2 Add the printer: In Mac OS X version 10.5 a From the menu bar, click System Preferences. See related topics on troubleshooting specific connection types if you encounter difficulties during wireless configuration...
User's Guide
Page 121
... appears on the display These are possible solutions. Troubleshooting Using the printer troubleshooting software (Windows only) The Lexmark Service Center provides step-by-step troubleshooting help and contains links to select a language. To open the Lexmark Service Center, use the Lexmark Service Center link. 1 Do one of the printer. 1 From the printer control panel, press . 2 Press the right arrow...
... appears on the display These are possible solutions. Troubleshooting Using the printer troubleshooting software (Windows only) The Lexmark Service Center provides step-by-step troubleshooting help and contains links to select a language. To open the Lexmark Service Center, use the Lexmark Service Center link. 1 Do one of the printer. 1 From the printer control panel, press . 2 Press the right arrow...
User's Guide
Page 122
...one or more of the following operating systems are some other electrical devices have been using. 4 If the light is not on, press . Troubleshooting 122 These are supported: Windows Vista, Windows XP, Windows 2000 with the USB symbol. Try one or more of the following: MAKE SURE ...YOUR OPERATING SYSTEM IS SUPPORTED The following : PRESS POWER BUTTON Make sure the printer is not lit These are possible solutions. Power button is on by pressing . CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED...
...one or more of the following operating systems are some other electrical devices have been using. 4 If the light is not on, press . Troubleshooting 122 These are supported: Windows Vista, Windows XP, Windows 2000 with the USB symbol. Try one or more of the following: MAKE SURE ...YOUR OPERATING SYSTEM IS SUPPORTED The following : PRESS POWER BUTTON Make sure the printer is not lit These are possible solutions. Power button is on by pressing . CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED...
User's Guide
Page 123
...print These are possible solutions. REMOVE AND THEN RELOAD PAPER CHECK INK Check the ink levels, and then install new print cartridges if necessary. Troubleshooting 123 TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS 1 Close all open programs. 2 Disable any security programs. 3 Do one or more of the ... again. CHECK POWER If the light is not on the computer screen to install the software. 8 When the installation is properly connected to turn the printer on. Try one of the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 4 Click ...
...print These are possible solutions. REMOVE AND THEN RELOAD PAPER CHECK INK Check the ink levels, and then install new print cartridges if necessary. Troubleshooting 123 TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS 1 Close all open programs. 2 Disable any security programs. 3 Do one or more of the ... again. CHECK POWER If the light is not on the computer screen to install the software. 8 When the installation is properly connected to turn the printer on. Try one of the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 4 Click ...
User's Guide
Page 124
Troubleshooting 124 In Windows XP a Click Start. b Click Printers and Faxes. b Click Control Panel. c Under Hardware and Sound, click Printer. In Windows 2000 a Click Start. b Click Settings Printers. 2 Double-click the printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • ...If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file that you want to print. CHECK PRINTER DEFAULT AND PAUSE SETTINGS Using Windows 1 Do one of the following: In Windows Vista a...
Troubleshooting 124 In Windows XP a Click Start. b Click Printers and Faxes. b Click Control Panel. c Under Hardware and Sound, click Printer. In Windows 2000 a Click Start. b Click Settings Printers. 2 Double-click the printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • ...If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file that you want to print. CHECK PRINTER DEFAULT AND PAUSE SETTINGS Using Windows 1 Do one of the following: In Windows Vista a...
User's Guide
Page 125
...; System Preferences Print & Fax. 2 From the Default Printer pop-up menu. 3 Click Open Print Queue. The Printer List dialog appears. 2 Double-click the printer. If the print job is the default printer. b Click Make Default. Make sure that the print job is not on hold . Troubleshooting 125 The print queue dialog appears. • Make...
...; System Preferences Print & Fax. 2 From the Default Printer pop-up menu. 3 Click Open Print Queue. The Printer List dialog appears. 2 Double-click the printer. If the print job is the default printer. b Click Make Default. Make sure that the print job is not on hold . Troubleshooting 125 The print queue dialog appears. • Make...
User's Guide
Page 126
... installing, or if your computer, do one of the following: Troubleshooting 126 These are possible solutions. Removing and reinstalling the software If the printer is in the printers folder or as a printer option when sending a print job, then try to remove and reinstall the printer software. If the install screen does not appear automatically after...
... installing, or if your computer, do one of the following: Troubleshooting 126 These are possible solutions. Removing and reinstalling the software If the printer is in the printers folder or as a printer option when sending a print job, then try to remove and reinstall the printer software. If the install screen does not appear automatically after...
User's Guide
Page 127
... correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. 3 Select your printer family. 4 Select your printer model. 5 Select your operating system. 6 Select the file that the USB port is the letter of the following: In Windows Vista a Click Control Panel. Troubleshooting 127 In Windows Vista a Click . b Click...
... correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. 3 Select your printer family. 4 Select your printer model. 5 Select your operating system. 6 Select the file that the USB port is the letter of the following: In Windows Vista a Click Control Panel. Troubleshooting 127 In Windows Vista a Click . b Click...
User's Guide
Page 128
... Panel System. For more information, see the computer documentation. Make sure the printer and wireless access point are listed, then the USB port is enabled. Troubleshooting 128 Log into the wireless access point (wireless router) and check the security settings. If... wireless network. In Windows 2000 a Click Start. Wireless troubleshooting Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The power supply is connected to verify the SSID the printer is located away from which you are not sure if...
... Panel System. For more information, see the computer documentation. Make sure the printer and wireless access point are listed, then the USB port is enabled. Troubleshooting 128 Log into the wireless access point (wireless router) and check the security settings. If... wireless network. In Windows 2000 a Click Start. Wireless troubleshooting Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The power supply is connected to verify the SSID the printer is located away from which you are not sure if...
User's Guide
Page 129
... can print a network setup page only if your printer has an internal wireless print server. 1 Load plain paper. 2 From the printer control panel, press . 3 Press the arrow buttons until Network Setup appears, and then press . Troubleshooting 129 Wireless configuration does not continue after you to any...is correctly attached. 1 Attach the large, rectangular connector to continue configuring your computer. If there is any USB port on your printer wirelessly after the USB cable is not damaged. The network setup page prints. Print Setup Page appears on the front or the...
... can print a network setup page only if your printer has an internal wireless print server. 1 Load plain paper. 2 From the printer control panel, press . 3 Press the arrow buttons until Network Setup appears, and then press . Troubleshooting 129 Wireless configuration does not continue after you to any...is correctly attached. 1 Attach the large, rectangular connector to continue configuring your computer. If there is any USB port on your printer wirelessly after the USB cable is not damaged. The network setup page prints. Print Setup Page appears on the front or the...
User's Guide
Page 130
... is connected to set up a wireless printer on another computer, the printer may not be on your network. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the printer. c Click Command Prompt. Troubleshooting 130 b Type the user name and ...separated by periods, such as the computer. c Click OK. Why isn't my printer in this happens, check the following: MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK The printer may not appear in the list of the following: In Windows Vista a Click ....
... is connected to set up a wireless printer on another computer, the printer may not be on your network. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the printer. c Click Command Prompt. Troubleshooting 130 b Type the user name and ...separated by periods, such as the computer. c Click OK. Why isn't my printer in this happens, check the following: MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK The printer may not appear in the list of the following: In Windows Vista a Click ....
User's Guide
Page 131
... VPN Client software installed, check the connections manually using the Windows VPN Client. Try one or more of the printer. e Write down the SSID. If the SSIDs are connected to a VPN at the same time. Make sure... split tunneling. If the SSIDs are the same, then the computer and the printer are not the same, then run the Lexmark Wireless Setup Utility again to see if you can try uninstalling and reinstalling the... from other selection where settings are possible solutions. Troubleshooting 131 Note: Make sure you copy it exactly, including any capital letters. 2 Print the...
... VPN Client software installed, check the connections manually using the Windows VPN Client. Try one or more of the printer. e Write down the SSID. If the SSIDs are connected to a VPN at the same time. Make sure... split tunneling. If the SSIDs are the same, then the computer and the printer are not the same, then run the Lexmark Wireless Setup Utility again to see if you can try uninstalling and reinstalling the... from other selection where settings are possible solutions. Troubleshooting 131 Note: Make sure you copy it exactly, including any capital letters. 2 Print the...
User's Guide
Page 145
...a telephone into a different wall jack. 5 If you are using the On Hook Dial feature, turn up the printer to fax while behind a PBX. For more information on the PBX. Troubleshooting 145 VERIFY DIAL TONE • Place a test call to the telephone number to which you want to send a ...and clear any answering machines, computers with modems, or telephone line splitters. If none exists, consider installing an analog telephone line for the printer. DO YOU HAVE VOICE MAIL SERVICE? CHECK FOR PAPER JAMS Check for setting the distinctive ring. Disconnect any paper jams. DISABLE CALL ...
...a telephone into a different wall jack. 5 If you are using the On Hook Dial feature, turn up the printer to fax while behind a PBX. For more information on the PBX. Troubleshooting 145 VERIFY DIAL TONE • Place a test call to the telephone number to which you want to send a ...and clear any answering machines, computers with modems, or telephone line splitters. If none exists, consider installing an analog telephone line for the printer. DO YOU HAVE VOICE MAIL SERVICE? CHECK FOR PAPER JAMS Check for setting the distinctive ring. Disconnect any paper jams. DISABLE CALL ...
Fax Guide
Page 3
... Settings List...24 Blocking junk faxes...24 Blocking unwanted changes to fax settings 25 Ordering cartridges 26 Ordering print cartridges...26 Troubleshooting 27 Using the printer troubleshooting software (Windows only 27 Setup troubleshooting...27 Incorrect language appears on the display 27 Power button is not lit ...27 Software did not install...27 Removing and...
... Settings List...24 Blocking junk faxes...24 Blocking unwanted changes to fax settings 25 Ordering cartridges 26 Ordering print cartridges...26 Troubleshooting 27 Using the printer troubleshooting software (Windows only 27 Setup troubleshooting...27 Incorrect language appears on the display 27 Power button is not lit ...27 Software did not install...27 Removing and...
Fax Guide
Page 27
... then press . 5 If you can try uninstalling and reinstalling the software. Troubleshooting Using the printer troubleshooting software (Windows only) The LexmarkTM Service Center provides step-by pressing . Setup troubleshooting Incorrect language appears on an error message dialog, click the For additional assistance, use the Lexmark Service Center link. 1 Do one of these methods: Method 1 Method...
... then press . 5 If you can try uninstalling and reinstalling the software. Troubleshooting Using the printer troubleshooting software (Windows only) The LexmarkTM Service Center provides step-by pressing . Setup troubleshooting Incorrect language appears on an error message dialog, click the For additional assistance, use the Lexmark Service Center link. 1 Do one of these methods: Method 1 Method...
Network Guide
Page 17
... Third-party (non-Microsoft) firewalls can be added. c Under Hardware and Sound, click Printer. b Click Settings Printers. 2 Right-click the new printer. Troubleshooting a printer on . In Windows XP a Click Start. b Click Printers and Faxes. From the menu, select Use Printer Online. 3 Close the Printers or Printers and Faxes window and try printing again. c Under Hardware and Sound, click...
... Third-party (non-Microsoft) firewalls can be added. c Under Hardware and Sound, click Printer. b Click Settings Printers. 2 Right-click the new printer. Troubleshooting a printer on . In Windows XP a Click Start. b Click Printers and Faxes. From the menu, select Use Printer Online. 3 Close the Printers or Printers and Faxes window and try printing again. c Under Hardware and Sound, click...