User's Guide
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... support up to 64MB of additional memory (for a total of 80MB) for the Lexmark E240 and up the printer, turn the printer off, and unplug the power cord before you are installing a memory card after setting up to add a memory card The system board has one connector ... card. 4 Align the notches on the bottom of the card with your printer. 1 Access the system board (see How to fully seat the card. 6 Make sure each latch fits over the notch on each end of 160MB) for the Lexmark E240n. Warning: Memory is easily damaged by static electricity. CAUTION: If you touch...
... support up to 64MB of additional memory (for a total of 80MB) for the Lexmark E240 and up the printer, turn the printer off, and unplug the power cord before you are installing a memory card after setting up to add a memory card The system board has one connector ... card. 4 Align the notches on the bottom of the card with your printer. 1 Access the system board (see How to fully seat the card. 6 Make sure each latch fits over the notch on each end of 160MB) for the Lexmark E240n. Warning: Memory is easily damaged by static electricity. CAUTION: If you touch...
Service Manual
Page 3
...1-5 Media trays and supply capacity 1-6 Types of print media 1-7 Tips on preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors...2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of contents iii
...1-5 Media trays and supply capacity 1-6 Types of print media 1-7 Tips on preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors...2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of contents iii
Service Manual
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...codes 2-65 Sub error codes 2-68 Diagnostics-all models 79 2-79 Symptom tables 2-79 POST symptom table 2-79 Printer symptom table 2-79 Service checks 2-81 Cooling fan service check 2-81 Controller card service check 2-82 Cover interlock ...E340 and E342 2-97 Print quality service checks 2-98 Printhead service check 2-111 Transfer roll service check 2-111 Diagnostic aids 3-1 Diagnostic aids-E238, E240, and E240n 2 3-2 Accessing service menus 3-2 Printing menus 3-2 Moving around the menu 3-5 Configuration menu selections 3-6 Utilities 3-6 Setup 3-7 Parallel 3-8 USB 3-9 Network...
...codes 2-65 Sub error codes 2-68 Diagnostics-all models 79 2-79 Symptom tables 2-79 POST symptom table 2-79 Printer symptom table 2-79 Service checks 2-81 Cooling fan service check 2-81 Controller card service check 2-82 Cover interlock ...E340 and E342 2-97 Print quality service checks 2-98 Printhead service check 2-111 Transfer roll service check 2-111 Diagnostic aids 3-1 Diagnostic aids-E238, E240, and E240n 2 3-2 Accessing service menus 3-2 Printing menus 3-2 Moving around the menu 3-5 Configuration menu selections 3-6 Utilities 3-6 Setup 3-7 Parallel 3-8 USB 3-9 Network...
Service Manual
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...tests 3-19 Registration 3-21 Print tests 3-22 Hardware tests 3-23 Input tray tests 3-26 Base sensor test 3-28 Device tests 3-28 Printer setup 3-29 EP setup 3-31 Error log 3-32 Exit Diagnostics mode 3-33 Repair information 4-1 Handling ESD-sensitive parts 4-1 Removal procedures 4-2...35 Input sensor #2 (manual feed) removal 4-36 LCD bezel removal 4-37 LCD operator panel removal 4-39 LED operator panel removal (E238, E240, and E240n 4-40 LVPS/HVPS card assembly removal 4-41 LVPS/HVPS-to-controller card cable removal 4-43 Manual feed clutch assembly removal 4-44 Table of ...
...tests 3-19 Registration 3-21 Print tests 3-22 Hardware tests 3-23 Input tray tests 3-26 Base sensor test 3-28 Device tests 3-28 Printer setup 3-29 EP setup 3-31 Error log 3-32 Exit Diagnostics mode 3-33 Repair information 4-1 Handling ESD-sensitive parts 4-1 Removal procedures 4-2...35 Input sensor #2 (manual feed) removal 4-36 LCD bezel removal 4-37 LCD operator panel removal 4-39 LED operator panel removal (E238, E240, and E240n 4-40 LVPS/HVPS card assembly removal 4-41 LVPS/HVPS-to-controller card cable removal 4-43 Manual feed clutch assembly removal 4-44 Table of ...
Service Manual
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General information 4511-xxx The Lexmark™ E238, E240, E240n, E340, and E342n printers are five models: • E238-16MB memory standard, a...-sheet tray is not supported. • E240-16MB of memory standard, a parallel port, a USB port, and prints 27 ppm on letter-size paper (26 ppm on A4). • E240n-32MB of memory standard, an integrated Ethernet ... or small workgroups. General information 1-1 See "Repair information" on A4). Models There are monochrome laser printers designed for more information. 1. Use the error code charts, symptom index, and service checks to verify...
General information 4511-xxx The Lexmark™ E238, E240, E240n, E340, and E342n printers are five models: • E238-16MB memory standard, a...-sheet tray is not supported. • E240-16MB of memory standard, a parallel port, a USB port, and prints 27 ppm on letter-size paper (26 ppm on A4). • E240n-32MB of memory standard, an integrated Ethernet ... or small workgroups. General information 1-1 See "Repair information" on A4). Models There are monochrome laser printers designed for more information. 1. Use the error code charts, symptom index, and service checks to verify...
Service Manual
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...Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release to reset the printer. 1-2 Service Manual twice quickly to display a secondary error code • Press and release to cancel the job currently printing. • Press... and hold until all of the operator panels There are two available operator panels. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. 4511-xxx Overview of the lights come on page 2-2 for more...
...Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release to reset the printer. 1-2 Service Manual twice quickly to display a secondary error code • Press and release to cancel the job currently printing. • Press... and hold until all of the operator panels There are two available operator panels. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. 4511-xxx Overview of the lights come on page 2-2 for more...
Service Manual
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... information 4511-xxx Start CAUTION: Unplug power from the operator panel of a problem, see "Diagnostics-E238, E240, and E240n" on page 2-79. • Information from the printer before connecting or disconnecting any cable, assembly, or electronic card. Diagnostic information 2-1 Models E340 and E342n have an operator panel containing lights and buttons. For ...
... information 4511-xxx Start CAUTION: Unplug power from the operator panel of a problem, see "Diagnostics-E238, E240, and E240n" on page 2-79. • Information from the printer before connecting or disconnecting any cable, assembly, or electronic card. Diagnostic information 2-1 Models E340 and E342n have an operator panel containing lights and buttons. For ...
Service Manual
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... comes up to temperature (5-20 additional seconds, depending on the initial temperature of the base printer by observing the following process: 1. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on momentarily 2. All operator panel lights on , it performs a POST. See "Common primary light patterns...
... comes up to temperature (5-20 additional seconds, depending on the initial temperature of the base printer by observing the following process: 1. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on momentarily 2. All operator panel lights on , it performs a POST. See "Common primary light patterns...
Service Manual
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...be a code problem. See "Service codes" on page 2-36. 'RXEOH &OLFN 3ULPDU\ &RGHV 6HFRQGDU\ &RGHV Note: If you usually return to the printer and all lights flash immediately, and double-clicking does not change . If you double-click a third time, you send data to the first pattern. However..., if you need. Contact the next level of support. Diagnostics-E238, E240, and E240n 2-3 The secondary code indicates an area or function which has the error. when you double-click, the pattern does not change the display,...
...be a code problem. See "Service codes" on page 2-36. 'RXEOH &OLFN 3ULPDU\ &RGHV 6HFRQGDU\ &RGHV Note: If you usually return to the printer and all lights flash immediately, and double-clicking does not change . If you double-click a third time, you send data to the first pattern. However..., if you need. Contact the next level of support. Diagnostics-E238, E240, and E240n 2-3 The secondary code indicates an area or function which has the error. when you double-click, the pattern does not change the display,...
Service Manual
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Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Service Manual
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Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Service Manual
Page 45
... to clear them. See the User's Reference for a list of current printer settings. • Press and hold to print the menu settings pages for more information. Diagnostics-E238, E240, and E240n 2-13 For service information, see "Service codes" on page 2-36. User attendance and status information is in Power Saver mode. Note: To...
... to clear them. See the User's Reference for a list of current printer settings. • Press and hold to print the menu settings pages for more information. Diagnostics-E238, E240, and E240n 2-13 For service information, see "Service codes" on page 2-36. User attendance and status information is in Power Saver mode. Note: To...
Service Manual
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... Trace helps troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace. • Or, press and hold to reset the printer. Diagnostics-E238, E240, and E240n 2-15 Hex Trace Ready 4511-xxx Light pattern Meaning Action Printer is in the Ready mode and Hex Trace is waiting until a print timeout...
... Trace helps troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace. • Or, press and hold to reset the printer. Diagnostics-E238, E240, and E240n 2-15 Hex Trace Ready 4511-xxx Light pattern Meaning Action Printer is in the Ready mode and Hex Trace is waiting until a print timeout...
Service Manual
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Close door / Insert cartridge Light pattern Meaning The printer door is loaded correctly in the allotted time. • Load media into tray 1 or the optional 550-sheet tray, and press to cancel the print job. Load media Light pattern Meaning Action The printer is out of media, or the media did not feed properly, thereby not making the input sensor in tray 1 or the optional 550-sheet tray. • Press to resume printing. • Check that the media is open. 4511-xxx Action Close the door. Diagnostics-E238, E240, and E240n 2-17
Close door / Insert cartridge Light pattern Meaning The printer door is loaded correctly in the allotted time. • Load media into tray 1 or the optional 550-sheet tray, and press to cancel the print job. Load media Light pattern Meaning Action The printer is out of media, or the media did not feed properly, thereby not making the input sensor in tray 1 or the optional 550-sheet tray. • Press to resume printing. • Check that the media is open. 4511-xxx Action Close the door. Diagnostics-E238, E240, and E240n 2-17
Service Manual
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Diagnostics-E238, E240, and E240n 2-19 Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Replace photoconductor kit (an early warning) Light pattern Meaning Action The ...; Replace the photoconductor kit. Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer.
Diagnostics-E238, E240, and E240n 2-19 Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Replace photoconductor kit (an early warning) Light pattern Meaning Action The ...; Replace the photoconductor kit. Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer.
Service Manual
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When the printer has finished loading the code, it performs a soft reset. Diagnostics-E238, E240, and E240n 2-21 Wait for the message to see the secondary error code. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code ...
When the printer has finished loading the code, it performs a soft reset. Diagnostics-E238, E240, and E240n 2-21 Wait for the message to see the secondary error code. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code ...
Service Manual
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See "Additional information-secondary error codes" on page 2-24 for more information. • Press to see the secondary error code. Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash... 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. Diagnostics-E238, E240, and E240n 2-23
See "Additional information-secondary error codes" on page 2-24 for more information. • Press to see the secondary error code. Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash... 300 dpi. • A font error occurred. • Communication with the host computer is lost. • Press twice quickly to clear the secondary message. Diagnostics-E238, E240, and E240n 2-23
Service Manual
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occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Paper jams as the paper is exiting the printer. Action Check the paper path for obstacles. The fuser should be inspected. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor.
occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Paper jams as the paper is exiting the printer. Action Check the paper path for obstacles. The fuser should be inspected. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor.
Service Manual
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... information on the page is too complex (that is, too large for the printer memory). • Press to on the page and deleting unnecessary downloaded fonts or macros. - Diagnostics-E238, E240, and E240n 2-27 Paper jam in the manual feeder (251 error) 4511-xxx Light pattern... Meaning Action A paper jam has occurred in the Local Printer Setup Utility. • Install additional printer memory. Set Page Protect to clear the message...
... information on the page is too complex (that is, too large for the printer memory). • Press to on the page and deleting unnecessary downloaded fonts or macros. - Diagnostics-E238, E240, and E240n 2-27 Paper jam in the manual feeder (251 error) 4511-xxx Light pattern... Meaning Action A paper jam has occurred in the Local Printer Setup Utility. • Install additional printer memory. Set Page Protect to clear the message...
Service Manual
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... to cancel the print job. • Press to cancel the print job, turn off the printer and install additional memory. Diagnostics-E238, E240, and E240n 2-29 Action Replace the cartridge with a cartridge from the same region as the printer. Print cartridge errors (continued) 4511-xxx Light pattern Meaning 42 Error-The print cartridge was...
... to cancel the print job. • Press to cancel the print job, turn off the printer and install additional memory. Diagnostics-E238, E240, and E240n 2-29 Action Replace the cartridge with a cartridge from the same region as the printer. Print cartridge errors (continued) 4511-xxx Light pattern Meaning 42 Error-The print cartridge was...