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...preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional ...50 2-50 Power-On Self Test (POST) sequence 2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55...
...preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional ...50 2-50 Power-On Self Test (POST) sequence 2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55...
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... of the operator panels There are two available operator panels. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. 4511-xxx Overview of the lights come on page 2-2 for more information. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error...
... of the operator panels There are two available operator panels. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. 4511-xxx Overview of the lights come on page 2-2 for more information. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error...
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..., look for the following information: • A description of the printer. - To determine the corrective action to these modes, see "Diagnostics-E238, E240, and E240n" on page 2-2. - For diagnostic information specific to the printer. Diagnostic information 4511-xxx Start CAUTION: Unplug power from the operator panel of a problem...damage to these models, see "Symptom tables" on page 2-50. Models E340 and E342n have an operator panel containing lights and buttons. Diagnostic information 2-1 2. Models E238, E240, and E240n have an operator panel with messages.
..., look for the following information: • A description of the printer. - To determine the corrective action to these modes, see "Diagnostics-E238, E240, and E240n" on page 2-2. - For diagnostic information specific to the printer. Diagnostic information 4511-xxx Start CAUTION: Unplug power from the operator panel of a problem...damage to these models, see "Symptom tables" on page 2-50. Models E340 and E342n have an operator panel containing lights and buttons. Diagnostic information 2-1 2. Models E238, E240, and E240n have an operator panel with messages.
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... 4. The printer cycles down into standby mode, and lights solid. 2-2 Service Manual After the lights quit flashing, the light flashes until the fuser comes up to temperature (5-20 additional seconds, depending on , it performs a POST. All operator panel lights on and off sequentially. 3. If there is a ...problem in the printer such as a paper jam, the panel lights indicate the problem. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on the initial temperature of the base printer...
... 4. The printer cycles down into standby mode, and lights solid. 2-2 Service Manual After the lights quit flashing, the light flashes until the fuser comes up to temperature (5-20 additional seconds, depending on , it performs a POST. All operator panel lights on and off sequentially. 3. If there is a ...problem in the printer such as a paper jam, the panel lights indicate the problem. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on the initial temperature of the base printer...
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... may appear with more detailed information. 4511-xxx Light patterns and error messages User attendance messages, paper jam errors, and service errors display a light pattern. All service errors are indicated by all initial level light patterns have secondary patterns; The secondary code indicates an... area or function which has the error. See "Service codes" on page 2-40) indicate specific errors. Diagnostics-E238, E240, and E240n 2-3 If you double-click a third ...
... may appear with more detailed information. 4511-xxx Light patterns and error messages User attendance messages, paper jam errors, and service errors display a light pattern. All service errors are indicated by all initial level light patterns have secondary patterns; The secondary code indicates an... area or function which has the error. See "Service codes" on page 2-40) indicate specific errors. Diagnostics-E238, E240, and E240n 2-3 If you double-click a third ...
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Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
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Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
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Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
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Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
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.... 4511-xxx Additional information-primary codes The following tables explain the primary light patterns, or codes, and secondary error codes, what they mean and how to reset the printer. Ready / Power Saver Light pattern Meaning • Printer ready to print the menu settings pages for... more information. For service information, see "Service codes" on page 2-36. Diagnostics-E238, E240, and E240n 2-13 User attendance and status information is in ...
.... 4511-xxx Additional information-primary codes The following tables explain the primary light patterns, or codes, and secondary error codes, what they mean and how to reset the printer. Ready / Power Saver Light pattern Meaning • Printer ready to print the menu settings pages for... more information. For service information, see "Service codes" on page 2-36. Diagnostics-E238, E240, and E240n 2-13 User attendance and status information is in ...
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Diagnostics-E238, E240, and E240n 2-15 Hex Trace Ready 4511-xxx Light pattern Meaning Action Printer is in the Ready mode and Hex Trace is waiting until a print timeout occurs, or until it receives additional data. • ... to print contents of the print buffer. • Press and release to cancel the print job. • Press and hold to reset the printer. Waiting Light pattern Meaning Action Printer is active. • Hex Trace helps troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace...
Diagnostics-E238, E240, and E240n 2-15 Hex Trace Ready 4511-xxx Light pattern Meaning Action Printer is in the Ready mode and Hex Trace is waiting until a print timeout occurs, or until it receives additional data. • ... to print contents of the print buffer. • Press and release to cancel the print job. • Press and hold to reset the printer. Waiting Light pattern Meaning Action Printer is active. • Hex Trace helps troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace...
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Diagnostics-E238, E240, and E240n 2-17 Close door / Insert cartridge Light pattern Meaning The printer door is loaded correctly in the allotted time. • Load media into tray 1 or the optional 550-sheet tray, and press to cancel the print job. Load media Light pattern Meaning Action The printer is out of media, or the media did not feed properly, thereby not making the input sensor in tray 1 or the optional 550-sheet tray. • Press to resume printing. • Check that the media is open. 4511-xxx Action Close the door.
Diagnostics-E238, E240, and E240n 2-17 Close door / Insert cartridge Light pattern Meaning The printer door is loaded correctly in the allotted time. • Load media into tray 1 or the optional 550-sheet tray, and press to cancel the print job. Load media Light pattern Meaning Action The printer is out of media, or the media did not feed properly, thereby not making the input sensor in tray 1 or the optional 550-sheet tray. • Press to resume printing. • Check that the media is open. 4511-xxx Action Close the door.
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Replace photoconductor kit (an early warning) Light pattern Meaning Action The photoconductor kit drum is installed in the print cartridge is getting low. • Send a print job. • Press to print the ... cartridge. • Press and hold to resume printing. • Replace the photoconductor kit. Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer. Diagnostics-E238, E240, and E240n 2-19 Toner low 4511-xxx Light pattern Meaning Action The toner in a base model.
Replace photoconductor kit (an early warning) Light pattern Meaning Action The photoconductor kit drum is installed in the print cartridge is getting low. • Send a print job. • Press to print the ... cartridge. • Press and hold to resume printing. • Replace the photoconductor kit. Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer. Diagnostics-E238, E240, and E240n 2-19 Toner low 4511-xxx Light pattern Meaning Action The toner in a base model.
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Diagnostics-E238, E240, and E240n 2-21 When the printer has finished loading the code, it performs a soft reset. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code in an internal print server has not been programmed, or the programmed code is being ...loaded into the engine or firmware code flash. Programming engine code / Programming system code Light pattern Meaning Action New code is not valid. • Download valid network code to the internal print server. • Press twice quickly ...
Diagnostics-E238, E240, and E240n 2-21 When the printer has finished loading the code, it performs a soft reset. Invalid engine code / Invalid network code 4511-xxx Light pattern Meaning Action The code in an internal print server has not been programmed, or the programmed code is being ...loaded into the engine or firmware code flash. Programming engine code / Programming system code Light pattern Meaning Action New code is not valid. • Download valid network code to the internal print server. • Press twice quickly ...
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Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, ... the secondary message. See "Additional information-secondary error codes" on page 2-24 for more information. • Press to see the secondary error code. Diagnostics-E238, E240, and E240n 2-23
Printer error Light pattern 4511-xxx Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, ... the secondary message. See "Additional information-secondary error codes" on page 2-24 for more information. • Press to see the secondary error code. Diagnostics-E238, E240, and E240n 2-23
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Paper jams as the paper is exiting the printer. Diagnostics-E238, E240, and E240n 2-25 The fuser should be inspected. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. Action Check the paper path for obstacles.
Paper jams as the paper is exiting the printer. Diagnostics-E238, E240, and E240n 2-25 The fuser should be inspected. occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. Action Check the paper path for obstacles.
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Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action A paper jam has occurred in the future: - Diagnostics-E238, E240, and E240n 2-27 Set Page Protect to clear the message and continue processing the print job (some of text or graphics on in the... Local Printer Setup Utility. • Install additional printer memory. Clear the paper jam. Complex page Light pattern Meaning Action The page...
Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action A paper jam has occurred in the future: - Diagnostics-E238, E240, and E240n 2-27 Set Page Protect to clear the message and continue processing the print job (some of text or graphics on in the... Local Printer Setup Utility. • Install additional printer memory. Clear the paper jam. Complex page Light pattern Meaning Action The page...
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... was manufactured for a different geographic region than the printer. Action Replace the cartridge with a cartridge from the same region as the printer. Insufficient printer memory Light pattern Meaning Action The printer does not have enough memory to save the data in the buffer. • Press to continue printing the job. •...
... was manufactured for a different geographic region than the printer. Action Replace the cartridge with a cartridge from the same region as the printer. Insufficient printer memory Light pattern Meaning Action The printer does not have enough memory to save the data in the buffer. • Press to continue printing the job. •...
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Defective flash 4511-xxx Light pattern Meaning Action The printer detects defective flash memory. • Press to free unused space in flash memory. Insufficient defrag memory Light pattern Meaning The printer has insufficient memory to clear the message and continue printing. - Action • Delete fonts, macros, and other data in flash memory are deleted. - Diagnostics-E238, E240, and E240n 2-31 Install flash memory. Downloaded fonts and macros not previously stored in RAM. • Install additional printer memory.
Defective flash 4511-xxx Light pattern Meaning Action The printer detects defective flash memory. • Press to free unused space in flash memory. Insufficient defrag memory Light pattern Meaning The printer has insufficient memory to clear the message and continue printing. - Action • Delete fonts, macros, and other data in flash memory are deleted. - Diagnostics-E238, E240, and E240n 2-31 Install flash memory. Downloaded fonts and macros not previously stored in RAM. • Install additional printer memory.
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...correctly). • Press and release to cancel the print job. • Press and hold to print the formatted data. Memory full Light pattern Short paper Light pattern 4511-xxx Meaning Action The printer is processing data, but the memory used to store pages is large enough. • Open the... to cancel the print job. This occurs when the printer does not know the media size loaded in the future: - Diagnostics-E238, E240, and E240n 2-33 Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros...
...correctly). • Press and release to cancel the print job. • Press and hold to print the formatted data. Memory full Light pattern Short paper Light pattern 4511-xxx Meaning Action The printer is processing data, but the memory used to store pages is large enough. • Open the... to cancel the print job. This occurs when the printer does not know the media size loaded in the future: - Diagnostics-E238, E240, and E240n 2-33 Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros...