Quick Reference
Page 1
...• envelopes in the center of the paper. 5 Make sure the paper is under both corner bucklers and is flat in . 7 Select the paper size and type from your software application. 8 Start your print job. If the jam occurs just after the paper feeds from your software application. 8 Start your ...print job. CAUTION! Warning! Note: Not flexing and fanning the media may cause feed problems and jams. 3 Load: • letterhead paper with the stamp area in the top left corner. 4 ...
...• envelopes in the center of the paper. 5 Make sure the paper is under both corner bucklers and is flat in . 7 Select the paper size and type from your software application. 8 Start your print job. If the jam occurs just after the paper feeds from your software application. 8 Start your ...print job. CAUTION! Warning! Note: Not flexing and fanning the media may cause feed problems and jams. 3 Load: • letterhead paper with the stamp area in the top left corner. 4 ...
User's Reference
Page 44
If the jam occurs just after the paper feeds from the optional 250-sheet tray: 1 Pull the tray all the way out. 2 Reach inside and gently pull the paper toward you. 3 Reinstall the tray and resume printing. Paper handling 4 Align the printer with the front of the support unit and place it on top of the support unit. 5 Turn on the printer and resend your print job. Clearing jams 44
If the jam occurs just after the paper feeds from the optional 250-sheet tray: 1 Pull the tray all the way out. 2 Reach inside and gently pull the paper toward you. 3 Reinstall the tray and resume printing. Paper handling 4 Align the printer with the front of the support unit and place it on top of the support unit. 5 Turn on the printer and resend your print job. Clearing jams 44
Service Manual
Page 4
... button service check 2-78 Operator panel service check 2-79 Paper feed service checks 2-81 Parallel port service check 2-85 Print quality service checks 2-86 Transfer roll service check 2-99 Resetting user defaults (E320/E322 2-100 Restoring factory defaults (E320/E322 2-101 Restoring factory defaults (E220/E321/E323 2-101 Using Hex Trace mode (E320...
... button service check 2-78 Operator panel service check 2-79 Paper feed service checks 2-81 Parallel port service check 2-85 Print quality service checks 2-86 Transfer roll service check 2-99 Resetting user defaults (E320/E322 2-100 Restoring factory defaults (E320/E322 2-101 Restoring factory defaults (E220/E321/E323 2-101 Using Hex Trace mode (E320...
Service Manual
Page 5
... 4-10 High voltage power supply (HVPS) removal 4-10 Low voltage power supply (LVPS) removal 4-11 Operator panel removal 4-11 Paper feed clutch solenoid removal 4-12 Printhead assembly removal 4-13 Transfer roll removal 4-13 Connector locations 5-1 LVPS-low voltage power supply board 5-1...power supply board 5-2 Engine board (E320/E322 only 5-2 RIP controller (E320/E322 only 5-6 Controller (E220/E321/E323 only 5-7 RIP controller (E220/E321/E323 only 5-8 Option card (replaceable on E320/E322 only 5-11 E220/E321/E323 wiring diagram 5-12 Preventive maintenance 6-1 Table of contents v
... 4-10 High voltage power supply (HVPS) removal 4-10 Low voltage power supply (LVPS) removal 4-11 Operator panel removal 4-11 Paper feed clutch solenoid removal 4-12 Printhead assembly removal 4-13 Transfer roll removal 4-13 Connector locations 5-1 LVPS-low voltage power supply board 5-1...power supply board 5-2 Engine board (E320/E322 only 5-2 RIP controller (E320/E322 only 5-6 Controller (E220/E321/E323 only 5-7 RIP controller (E220/E321/E323 only 5-8 Option card (replaceable on E320/E322 only 5-11 E220/E321/E323 wiring diagram 5-12 Preventive maintenance 6-1 Table of contents v
Service Manual
Page 6
4500 Parts catalog 7-1 How to use this parts catalog 7-1 Assembly 1: Covers (E320/E322 7-2 Assembly 2: Frame 7-8 Assembly 3: Fuser 7-10 Assembly 4: Main drive 7-12 Assembly 5: Paper feed 7-14 Assembly 6: Printhead 7-16 Assembly 7: Electronics 7-18 Assembly 8: Options 7-22 Assembly 9: Cables 7-26 Assembly 10: Miscellaneous 7-27 Index I-7 Part number index I-1 vi Service Manual
4500 Parts catalog 7-1 How to use this parts catalog 7-1 Assembly 1: Covers (E320/E322 7-2 Assembly 2: Frame 7-8 Assembly 3: Fuser 7-10 Assembly 4: Main drive 7-12 Assembly 5: Paper feed 7-14 Assembly 6: Printhead 7-16 Assembly 7: Electronics 7-18 Assembly 8: Options 7-22 Assembly 9: Cables 7-26 Assembly 10: Miscellaneous 7-27 Index I-7 Part number index I-1 vi Service Manual
Service Manual
Page 31
...all operator panel lights are on page 2-33. Diagnostic information 2-1 To perform some of the service checks and tests, such as troubleshooting paper feed problems, you DO NOT, FOR ANY REASON, disable the printhead shutter actuator when power is powered off. Use the service error code... table " on solid or blinking. Diagnostic information 4500-E320/E322 Start Diagnostics (E320/E322) Note: For diagnostic information about models E220/E321/E323 see "Diagnostics (E220/E321/E323) " on page 2-35 for more operator panel lights are blinking, go to the "Service error codes " on page...
...all operator panel lights are on page 2-33. Diagnostic information 2-1 To perform some of the service checks and tests, such as troubleshooting paper feed problems, you DO NOT, FOR ANY REASON, disable the printhead shutter actuator when power is powered off. Use the service error code... table " on solid or blinking. Diagnostic information 4500-E320/E322 Start Diagnostics (E320/E322) Note: For diagnostic information about models E220/E321/E323 see "Diagnostics (E220/E321/E323) " on page 2-35 for more operator panel lights are blinking, go to the "Service error codes " on page...
Service Manual
Page 62
... on. Action See the "Cover interlock switch service check (E320/E322) " on page 2-77. See the "Main motor service check " on page 2-69. See the "Paper feed service checks " on page 2-77. POST completes except one or more lights do not come on . Main motor does not come on . The... paper feed picks and tries to feed paper. See the "Main motor service check " on page 2-81. 2-32 Service Manual See the "Cooling fan service check (E320/E322) " on page 2-64. Check...
... on. Action See the "Cover interlock switch service check (E320/E322) " on page 2-77. See the "Main motor service check " on page 2-69. See the "Paper feed service checks " on page 2-77. POST completes except one or more lights do not come on . Main motor does not come on . The... paper feed picks and tries to feed paper. See the "Main motor service check " on page 2-81. 2-32 Service Manual See the "Cooling fan service check (E320/E322) " on page 2-64. Check...
Service Manual
Page 63
... page 2-65 or "Cooling fan service check (E220/ E321/E323) " on page 2-76. See the "Hot fuser service check " on page 2-66. See the "Parallel port service check " on page 2-77. Diagnostic information 2-33 See the "Main motor service check " on page 2-85. See the "Paper feed service checks " on page 2-79. See...
... page 2-65 or "Cooling fan service check (E220/ E321/E323) " on page 2-76. See the "Hot fuser service check " on page 2-66. See the "Parallel port service check " on page 2-77. Diagnostic information 2-33 See the "Main motor service check " on page 2-85. See the "Paper feed service checks " on page 2-79. See...
Service Manual
Page 64
4500-E320/E322 Symptom White or black lines or bands Toner on back of page " on page 2-84. 2-34 Service Manual See the "Paper feed service checks " on page 2-91. See the "Paper "trees," wrinkles, stacks poorly or curls " on page 2-91. See the "Toner on back of page Paper jams Paper never picks Paper feeds continuously Paper wrinkled or bent Action See the "White or black lines or bands " on page 2-81. See the "Paper picks during POST and/or continuously " on page 2-83. See the "Paper never picks " on page 2-81.
4500-E320/E322 Symptom White or black lines or bands Toner on back of page " on page 2-84. 2-34 Service Manual See the "Paper feed service checks " on page 2-91. See the "Paper "trees," wrinkles, stacks poorly or curls " on page 2-91. See the "Toner on back of page Paper jams Paper never picks Paper feeds continuously Paper wrinkled or bent Action See the "White or black lines or bands " on page 2-81. See the "Paper picks during POST and/or continuously " on page 2-83. See the "Paper never picks " on page 2-81.
Service Manual
Page 90
Main motor does not come on. Fuser lamp never turns off. See the "Cooling fan service check (E220/E321/E323) " on page 2-81. 2-60 Service Manual See the "Paper feed service checks " on page 2-66. See the "Main motor service check " on page 2-70. Fan does not come on . Action... See the "Cover interlock switch service check (E220/E321/E323) " on page 2-77. POST completes except one or more lights do not come on . The paper feed picks and tries to feed paper. None of the base printer by observing the following symptoms: Symptom tables POST ...
Main motor does not come on. Fuser lamp never turns off. See the "Cooling fan service check (E220/E321/E323) " on page 2-81. 2-60 Service Manual See the "Paper feed service checks " on page 2-66. See the "Main motor service check " on page 2-70. Fan does not come on . Action... See the "Cover interlock switch service check (E220/E321/E323) " on page 2-77. POST completes except one or more lights do not come on . The paper feed picks and tries to feed paper. None of the base printer by observing the following symptoms: Symptom tables POST ...
Service Manual
Page 91
... See "Parallel port service check " on page 2-67. See "Controller card service check (E220/E321/E323) " on page 2-85. See "Blank page " on page 2-81. See the Note regarding alignment on page 4-2 or "Paper feed service checks " on page 2-86. See "Black page " on page 2-64. Diagnostic ...information 2-61 See "Cold fuser service check " on page 2-87. See "Cooling fan service check (E320/E322) " on page 2-65 or "Cooling fan service check (E220/ E321/E323) " on...
... See "Parallel port service check " on page 2-67. See "Controller card service check (E220/E321/E323) " on page 2-85. See "Blank page " on page 2-81. See the Note regarding alignment on page 4-2 or "Paper feed service checks " on page 2-86. See "Black page " on page 2-64. Diagnostic ...information 2-61 See "Cold fuser service check " on page 2-87. See "Cooling fan service check (E320/E322) " on page 2-65 or "Cooling fan service check (E220/ E321/E323) " on...
Service Manual
Page 92
See "Light print " on page 2-83. See "Paper never picks " on page 2-90. See "Paper "trees," wrinkles, stacks poorly or curls " on page 2-91. See "White or black lines or bands " on page 2-84. 2-62 Service Manual 4500-E220/E321/E323 Symptom Heavy background Light print White or black lines or bands Toner on back of page " on page 2-91. See "Toner on back of page Paper never picks Paper feeds continuously Paper wrinkled or bent Action See "Heavy background " on page 2-81. See "Paper picks during POST and/or continuously " on page 2-88.
See "Light print " on page 2-83. See "Paper never picks " on page 2-90. See "Paper "trees," wrinkles, stacks poorly or curls " on page 2-91. See "White or black lines or bands " on page 2-84. 2-62 Service Manual 4500-E220/E321/E323 Symptom Heavy background Light print White or black lines or bands Toner on back of page " on page 2-91. See "Toner on back of page Paper never picks Paper feeds continuously Paper wrinkled or bent Action See "Heavy background " on page 2-81. See "Paper picks during POST and/or continuously " on page 2-88.
Service Manual
Page 111
...this error. If the cam surface of the pick roller. Diagnostic information 2-81 Replace the paper feed clutch assembly if necessary. Paper picks during POST and/or continuously FRU Paper feed clutch assembly Action Check the pick roller clutch for wear. Make sure the flag is working ...properly installed. If the spring is not resting within the paper exit sensor during POST, the printer displays a paper jam message. Paper feed service checks Paper jam error indication during POST 4500 FRU Exit sensor flag Input paper feed sensor (registration sensor) Action If the exit sensor flag ...
...this error. If the cam surface of the pick roller. Diagnostic information 2-81 Replace the paper feed clutch assembly if necessary. Paper picks during POST and/or continuously FRU Paper feed clutch assembly Action Check the pick roller clutch for wear. Make sure the flag is working ...properly installed. If the spring is not resting within the paper exit sensor during POST, the printer displays a paper jam message. Paper feed service checks Paper jam error indication during POST 4500 FRU Exit sensor flag Input paper feed sensor (registration sensor) Action If the exit sensor flag ...
Service Manual
Page 112
...; If these voltages are operational. Check for more information. 4500 Paper picks but stops half way through the printer FRU Action Input paper feed sensor Engine board (E320/E322) Controller card (E220/E321/E323) Make sure the input paper feed sensor is seated on the input paper feed sensor. Inspect the registration roll to ensure all springs, bearings...
...; If these voltages are operational. Check for more information. 4500 Paper picks but stops half way through the printer FRU Action Input paper feed sensor Engine board (E320/E322) Controller card (E220/E321/E323) Make sure the input paper feed sensor is seated on the input paper feed sensor. Inspect the registration roll to ensure all springs, bearings...
Service Manual
Page 113
...67 for wear. Replace as necessary. Replace the sheet feed assembly as necessary. Replace the engine board or controller card as necessary. The mylar guide sheet in E220/E321/E323). This guide sheet can easily block the paper path if installed incorrectly. Unplug the printer, make ... E322) " on page 2-72 or "Controller card service check (E220/E321/E323) " on page 5-2 or page 5-6 for more information. Paper occasionally picks or picks multiple sheets at once FRU Pick roller assembly (D-roll) Sheet feed assembly Action Check pick roller (D-roll) assembly for more information. •...
...67 for wear. Replace as necessary. Replace the sheet feed assembly as necessary. Replace the engine board or controller card as necessary. The mylar guide sheet in E220/E321/E323). This guide sheet can easily block the paper path if installed incorrectly. Unplug the printer, make ... E322) " on page 2-72 or "Controller card service check (E220/E321/E323) " on page 5-2 or page 5-6 for more information. Paper occasionally picks or picks multiple sheets at once FRU Pick roller assembly (D-roll) Sheet feed assembly Action Check pick roller (D-roll) assembly for more information. •...
Service Manual
Page 121
... FRU Print cartridge (not a FRU) Fuser hot roll Backup roll Transfer roll Action Inspect the overall paper path for signs of contamination and replace as it feeds through the printer especially in the speed of spilled toner. Toner on the hot roll. This buildup ...of graphics. Inspect the transfer roll for signs of printed pages. A transfer roll contaminated with a large area of the paper. Inspect the toner cartridge and paper feed components, especially the drive gears, for contamination and replace as necessary. Gently clean the contaminated areas with a soft cloth ...
... FRU Print cartridge (not a FRU) Fuser hot roll Backup roll Transfer roll Action Inspect the overall paper path for signs of contamination and replace as it feeds through the printer especially in the speed of spilled toner. Toner on the hot roll. This buildup ...of graphics. Inspect the transfer roll for signs of printed pages. A transfer roll contaminated with a large area of the paper. Inspect the toner cartridge and paper feed components, especially the drive gears, for contamination and replace as necessary. Gently clean the contaminated areas with a soft cloth ...
Service Manual
Page 149
... the printer enters either normal printing or demo printing modes based on the NVRAM power-on solid. The printer feeds one sheet of paper into the automatic paper feed slot. Prior to the factory defaults. Once the engine cleaning cycle pages are on default flag. The cleaning mode... helps eliminate small specs of paper. Reset defaults The reset defaults function resets the printer settings to executing the engine ...
... the printer enters either normal printing or demo printing modes based on the NVRAM power-on solid. The printer feeds one sheet of paper into the automatic paper feed slot. Prior to the factory defaults. Once the engine cleaning cycle pages are on default flag. The cleaning mode... helps eliminate small specs of paper. Reset defaults The reset defaults function resets the printer settings to executing the engine ...
Service Manual
Page 187
...information. 5. See "Controller card cage removal" on page 4-4 for more information. 3. Disconnect the printer motor cable. 7. Depress paper feed solenoid locking tab and slide paper feed solenoid off D-roll assembly shaft. 11. Remove right side cover. Remove the four main drive gear assembly screws. 9. Remove the... connector from printer. 10. Tilt the printer carefully to loosen. 13. Remove the four engine board screws. 7. Remove rear auto sheet feed cover. See "High voltage power supply (HVPS) removal" on the ASF. 4. Rotate the D-roll shaft retaining clips to the rear so...
...information. 5. See "Controller card cage removal" on page 4-4 for more information. 3. Disconnect the printer motor cable. 7. Depress paper feed solenoid locking tab and slide paper feed solenoid off D-roll assembly shaft. 11. Remove right side cover. Remove the four main drive gear assembly screws. 9. Remove the... connector from printer. 10. Tilt the printer carefully to loosen. 13. Remove the four engine board screws. 7. Remove rear auto sheet feed cover. See "High voltage power supply (HVPS) removal" on the ASF. 4. Rotate the D-roll shaft retaining clips to the rear so...
Service Manual
Page 190
...cover" on the ASF. 13. Depress paper feed solenoid locking tab and slide paper feed solenoid off D-roll assembly shaft. 11. Extract the cable for more information. 4. Remove the paper feed clutch solenoid. 4-12 Service Manual Remove rear auto sheet feed cover. Remove controller card cage. Remove...the printer carefully to the rear so it is resting on page 4-5 for more information. 5. Disconnect paper feed clutch solenoid cable from engine card (E320/E322 only). 4500 Paper feed clutch solenoid removal 1. See "Top cover" on page 4-7 for more information. 6. Remove the front...
...cover" on the ASF. 13. Depress paper feed solenoid locking tab and slide paper feed solenoid off D-roll assembly shaft. 11. Extract the cable for more information. 4. Remove the paper feed clutch solenoid. 4-12 Service Manual Remove rear auto sheet feed cover. Remove controller card cage. Remove...the printer carefully to the rear so it is resting on page 4-5 for more information. 5. Disconnect paper feed clutch solenoid cable from engine card (E320/E322 only). 4500 Paper feed clutch solenoid removal 1. See "Top cover" on page 4-7 for more information. 6. Remove the front...
Service Manual
Page 220
4500 Assembly 5: Paper feed 1 17 16 15 8 14 13 23 4 5 6 11 10 12 11 8 7 9 7-14 Service Manual
4500 Assembly 5: Paper feed 1 17 16 15 8 14 13 23 4 5 6 11 10 12 11 8 7 9 7-14 Service Manual