Troubleshooting Guide
Page 4
..., and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the..., a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Submitting Selection appears. For more information about installing supplies, see "Adjusting the color alignment"...
..., and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the..., a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Submitting Selection appears. For more information about installing supplies, see "Adjusting the color alignment"...
Troubleshooting Guide
Page 5
... is defective. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. Replace the transfer belt. or worn. Photoconductors may be defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure...
... is defective. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. Replace the transfer belt. or worn. Photoconductors may be defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure...
Troubleshooting Guide
Page 6
... are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Replace the fuser. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting...Type setting you are supported by the printer manufacturer. Photoconductor is too high. Uneven print density Example Cause Solution Toner cartridge is worn or defective. Fuser is Replace the toner defective. Gray background Example Cause Solution Toner darkness setting is Replace the worn or...
... are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Replace the fuser. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting...Type setting you are supported by the printer manufacturer. Photoconductor is too high. Uneven print density Example Cause Solution Toner cartridge is worn or defective. Fuser is Replace the toner defective. Gray background Example Cause Solution Toner darkness setting is Replace the worn or...
Troubleshooting Guide
Page 7
... Move the guides in the tray to match the paper or specialty media loaded in the printer. Printing presses, inkjet printers, and color laser printers create colors in this manner. that meets the printer specifications. Solution Replace the defective or worn toner cartridges. Call for customer service. Clipped images Cause Solution Guides in the selected tray are set...
... Move the guides in the tray to match the paper or specialty media loaded in the printer. Printing presses, inkjet printers, and color laser printers create colors in this manner. that meets the printer specifications. Solution Replace the defective or worn toner cartridges. Call for customer service. Clipped images Cause Solution Guides in the selected tray are set...
Troubleshooting Guide
Page 8
... any of the different color conversion tables for the printed color of cyan, magenta, yellow, and black toner needed to print on the box can I match a particular color (such as a color in a corporate logo)?" The color combination labeled on the recommended type of colored boxes. Selecting which the printer cannot exactly reproduce the desired color, users should I use PostScript...
... any of the different color conversion tables for the printed color of cyan, magenta, yellow, and black toner needed to print on the box can I match a particular color (such as a color in a corporate logo)?" The color combination labeled on the recommended type of colored boxes. Selecting which the printer cannot exactly reproduce the desired color, users should I use PostScript...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
These screens are only available when the printer is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89...
These screens are only available when the printer is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89...
User's Guide
Page 37
...moisture in the same environment as cotton possesses characteristics that can cause media feeding or print quality issues. Moisture content The amount of the printer to the alignment of media. Condition media before printing. Thick media may also require a longer conditioning period. Paper and specialty media ...from the printer environment. This limits the exposure of the media. Media lighter than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90 g/m2 or heavier media. For media smaller than 60 g/m2 (16 lb) might not be stiff enough to it . Grain is too rough, toner cannot fuse...
...moisture in the same environment as cotton possesses characteristics that can cause media feeding or print quality issues. Moisture content The amount of the printer to the alignment of media. Condition media before printing. Thick media may also require a longer conditioning period. Paper and specialty media ...from the printer environment. This limits the exposure of the media. Media lighter than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90 g/m2 or heavier media. For media smaller than 60 g/m2 (16 lb) might not be stiff enough to it . Grain is too rough, toner cannot fuse...
User's Guide
Page 38
... Using appropriate media prevents jams and helps ensure trouble-free printing. Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or ...to successfully print on the media package. • Do not use media that has been cut or trimmed by the resin in toner. This information is acceptable for laser printers. latex inks might not. Inks that are not affected by hand. • Do not mix media sizes, types, or ...
... Using appropriate media prevents jams and helps ensure trouble-free printing. Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or ...to successfully print on the media package. • Do not use media that has been cut or trimmed by the resin in toner. This information is acceptable for laser printers. latex inks might not. Inks that are not affected by hand. • Do not mix media sizes, types, or ...
User's Guide
Page 50
... a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top of the page facing you...the pages from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to appear. 4 Press until Exit Config Menu appears, and then press . The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then...
... a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top of the page facing you...the pages from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to appear. 4 Press until Exit Config Menu appears, and then press . The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
...screen. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. If you need to print several copies, you to print the alignment page. Supply status is... any browser (ex: 192.264.26.3). You can conserve supplies by printing the first copy and checking it for the printer supplies. Maintaining the printer 69 The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until you are ready to maintain optimum print quality...
...screen. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. If you need to print several copies, you to print the alignment page. Supply status is... any browser (ex: 192.264.26.3). You can conserve supplies by printing the first copy and checking it for the printer supplies. Maintaining the printer 69 The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until you are ready to maintain optimum print quality...
User's Guide
Page 70
...color supplies" on page 87. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until that number is displayed, and then press . Maintaining the printer... minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the ...
...color supplies" on page 87. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until that number is displayed, and then press . Maintaining the printer... minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the ...
User's Guide
Page 71
... C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
... C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
User's Guide
Page 72
...Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer... Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
...Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer... Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
User's Guide
Page 73
... order replacement photoconductor(s). Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving it safely. Maintaining the printer 73 Part number C52025X Part...
... order replacement photoconductor(s). Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving it safely. Maintaining the printer 73 Part number C52025X Part...
User's Guide
Page 88
...MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. The printer performs its power-on the Software and Documentation CD. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the...been superimposed over another color area. • Adjust the color alignment. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor...
...MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. The printer performs its power-on the Software and Documentation CD. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the...been superimposed over another color area. • Adjust the color alignment. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor...
User's Guide
Page 89
... Exit Config Menu appears, and then press . Clean the printhead lenses. Solution Replace the color cartridge causing the line. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Replace the photoconductor units. Replace...
... Exit Config Menu appears, and then press . Clean the printhead lenses. Solution Replace the color cartridge causing the line. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Replace the photoconductor units. Replace...