Troubleshooting Guide
Page 1
...flash memory devices, see our Lexmark Web site at www.lexmark.com. The printer has received invalid data Delete the job. The message USB device unsupported appears when using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The printer has insufficient memory • ...You are using the wrong printer driver or are printing to the printer. You are using the wrong interface cable, or the cable is securely attached to receive data Make sure Ready or Power Saver appears on our Lexmark Web site at http://support.lexmark.com and click on ...
...flash memory devices, see our Lexmark Web site at www.lexmark.com. The printer has received invalid data Delete the job. The message USB device unsupported appears when using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The printer has insufficient memory • ...You are using the wrong printer driver or are printing to the printer. You are using the wrong interface cable, or the cable is securely attached to receive data Make sure Ready or Power Saver appears on our Lexmark Web site at http://support.lexmark.com and click on ...
Troubleshooting Guide
Page 2
...if the option is listed in the Installed Options list. If the option is not listed, reinstall it may not be properly installed. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for related problems. If the suggested corrective action does not fix the problem, call...the duplex front access cover is securely installed. Page Protect is set to On Set Collation to On in the Finishing Menu or through the printer driver. Incorrect characters print You are using a print media size compatible with adapter Make sure the hard disk is loaded correctly. See the Menus...
...if the option is listed in the Installed Options list. If the option is not listed, reinstall it may not be properly installed. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for related problems. If the suggested corrective action does not fix the problem, call...the duplex front access cover is securely installed. Page Protect is set to On Set Collation to On in the Finishing Menu or through the printer driver. Incorrect characters print You are using a print media size compatible with adapter Make sure the hard disk is loaded correctly. See the Menus...
Troubleshooting Guide
Page 4
... item to Ready. Print is within the printer specifications. Repeat this , do not correct the problem, call for more information, see the Menus and Messages Guide. Toner smears or print comes off the page • If you are using the correct printer drivers. • Verify the environment is selected.... 1 Turn the printer off. 2 Hold down and , and turn the printer on the operator panel until Exit Config Menu is worn, replace the pick pad. If ...
... item to Ready. Print is within the printer specifications. Repeat this , do not correct the problem, call for more information, see the Menus and Messages Guide. Toner smears or print comes off the page • If you are using the correct printer drivers. • Verify the environment is selected.... 1 Turn the printer off. 2 Hold down and , and turn the printer on the operator panel until Exit Config Menu is worn, replace the pick pad. If ...
Troubleshooting Guide
Page 5
... host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is installed correctly. • The toner may be too dark. Reinstall the cartridge and then press . Printing is too dark •...
... host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is installed correctly. • The toner may be too dark. Reinstall the cartridge and then press . Printing is too dark •...
User's Guide
Page 11
...: USB support is not available for local printing 11 2 Installing drivers for local printing A local printer is a printer attached to find driver installation instructions for the particular operating system. If attaching a local printer, you must install the printer driver on the Lexmark Web site at www.lexmark.com. For additional help, see the documentation that is software that shipped...
...: USB support is not available for local printing 11 2 Installing drivers for local printing A local printer is a printer attached to find driver installation instructions for the particular operating system. If attaching a local printer, you must install the printer driver on the Lexmark Web site at www.lexmark.com. For additional help, see the documentation that is software that shipped...
User's Guide
Page 12
...Suggested, and click Next. Serial printing With serial printing, data is required and can be similar to install printer drivers on the computer. 3 Click Agree to load. 8 Close the drivers CD. Note: A serial interface card is transferred one bit at a time. Windows 12 Using Windows 95... and use a parallel cable. Follow the instructions on the computer. 2 Insert the drivers CD. The path should be purchased separately. Note: Some Windows operating systems require administrative access to install printer drivers on the computer. 6 Specify the location of the CD-ROM drive. 7 Click ...
...Suggested, and click Next. Serial printing With serial printing, data is required and can be similar to install printer drivers on the computer. 3 Click Agree to load. 8 Close the drivers CD. Note: A serial interface card is transferred one bit at a time. Windows 12 Using Windows 95... and use a parallel cable. Follow the instructions on the computer. 2 Insert the drivers CD. The path should be purchased separately. Note: Some Windows operating systems require administrative access to install printer drivers on the computer. 6 Specify the location of the CD-ROM drive. 7 Click ...
User's Guide
Page 13
... following restrictions: • Maximum baud rate supported is Xon/Xoff. 9 Press . Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. d Look under the Standard Serial (or Serial Option X if a serial interface card is installed) heading...
... following restrictions: • Maximum baud rate supported is Xon/Xoff. 9 Press . Note: Keep this : 1 Set serial parameters in the printer. 2 Install a printer driver on the attached computer. 3 Match the serial settings in the printer 1 Press on the operator panel. d Look under the Standard Serial (or Serial Option X if a serial interface card is installed) heading...
User's Guide
Page 14
... Help. Note: Windows 95 and Windows 98 (first edition) users should launch automatically. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set in the communications (COM) port After the printer driver is complete. c Click File Æ Properties. It should follow the installation directions in the communications port must be...
... Help. Note: Windows 95 and Windows 98 (first edition) users should launch automatically. Look for local printing Installing a printer driver A printer driver must exactly match the serial parameters set in the communications (COM) port After the printer driver is complete. c Click File Æ Properties. It should follow the installation directions in the communications port must be...
User's Guide
Page 16
...printer driver packages support local printing using Lexmark printers in each package gives detailed instructions for a complete list of supported UNIX and Linux platforms. UNIX/Linux 16 Installing drivers for Sun Solaris supports USB connections to Sun Ray appliances and Sun workstations. Make sure the printer PPD matches the printer. 8 Click Create, and click Save. 9 Specify a printer... environments. The driver package for local printing 2 Do one of the printer, and click OK. Visit the Lexmark Web site at www.lexmark.com. The printer appears in the USB Printer Selection list, make...
...printer driver packages support local printing using Lexmark printers in each package gives detailed instructions for a complete list of supported UNIX and Linux platforms. UNIX/Linux 16 Installing drivers for Sun Solaris supports USB connections to Sun Ray appliances and Sun workstations. Make sure the printer PPD matches the printer. 8 Click Create, and click Save. 9 Specify a printer... environments. The driver package for local printing 2 Do one of the printer, and click OK. Visit the Lexmark Web site at www.lexmark.com. The printer appears in the USB Printer Selection list, make...
User's Guide
Page 18
... Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 For basic printer functionality, install a printer driver, and use with all the printers on the Lexmark Web site at www.lexmark.com. Using a custom network port provides enhanced functionality, such as an LPR... Selection appears briefly. 10 Press until the printer returns to Ready. At a command prompt on the drivers CD. Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are correct. The printer driver and port let you need help. 2 ...
... Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 For basic printer functionality, install a printer driver, and use with all the printers on the Lexmark Web site at www.lexmark.com. Using a custom network port provides enhanced functionality, such as an LPR... Selection appears briefly. 10 Press until the printer returns to Ready. At a command prompt on the drivers CD. Supported printer drivers • Windows system printer driver • Lexmark custom printer driver Updated system and custom drivers are correct. The printer driver and port let you need help. 2 ...
User's Guide
Page 19
..., Windows XP, or Windows Server 2003 Direct printing using a network cable, such as Monochrome1-lab4. b Select Lexmark Enhanced TCP/IP Port, and enter the information to verify printer installation. c Enter a port name. This can print to it. Note: If the IP address is created,...shared" so that other network computers can be any name to associate with the printer, such as Ethernet. • Printer drivers are installed on the computer attached to the printer. • During driver installation, the printer is connected directly to the network using Windows 98 SE, Me, Windows NT ...
..., Windows XP, or Windows Server 2003 Direct printing using a network cable, such as Monochrome1-lab4. b Select Lexmark Enhanced TCP/IP Port, and enter the information to verify printer installation. c Enter a port name. This can print to it. Note: If the IP address is created,...shared" so that other network computers can be any name to associate with the printer, such as Ethernet. • Printer drivers are installed on the computer attached to the printer. • During driver installation, the printer is connected directly to the network using Windows 98 SE, Me, Windows NT ...
User's Guide
Page 20
... Software. g Connect the USB cable, and turn on the screen. The Plug and Play screen appears, and a printer object is not available for shared printing: Server Printer 1 Install a custom printer driver. a Click Start Æ Settings Æ Printers. f Click OK. Note: If files are missing, prompts may take some time for network printing Shared printing using...
... Software. g Connect the USB cable, and turn on the screen. The Plug and Play screen appears, and a printer object is not available for shared printing: Server Printer 1 Install a custom printer driver. a Click Start Æ Settings Æ Printers. f Click OK. Note: If files are missing, prompts may take some time for network printing Shared printing using...
User's Guide
Page 21
...name of the server computer that identifies it to the network. Installing drivers for network printing Install the printer driver (or subset) on network clients Using the point and print method Note: This method is a new printer, prompts may require different setup procedures. The path looks similar to... the following: \\\ Note: If this method, the printer driver is available, provide a path to available drivers. If no system driver is fully installed on each client computer. If the test page does not print, see your operating system...
...name of the server computer that identifies it to the network. Installing drivers for network printing Install the printer driver (or subset) on network clients Using the point and print method Note: This method is a new printer, prompts may require different setup procedures. The path looks similar to... the following: \\\ Note: If this method, the printer driver is available, provide a path to available drivers. If no system driver is fully installed on each client computer. If the test page does not print, see your operating system...
User's Guide
Page 24
... displayed in UNIX and Linux environments. Installing drivers for installing and using Lexmark printers in the PostScript Printer Description (PPD) file portion of supported UNIX and Linux platforms. Note: The Sun Solaris and Linux packages are available for the printer, repeat Step 1: Install a custom PPD file. Lexmark provides a printer driver package for each package gives detailed instructions for...
... displayed in UNIX and Linux environments. Installing drivers for installing and using Lexmark printers in the PostScript Printer Description (PPD) file portion of supported UNIX and Linux platforms. Note: The Sun Solaris and Linux packages are available for the printer, repeat Step 1: Install a custom PPD file. Lexmark provides a printer driver package for each package gives detailed instructions for...
User's Guide
Page 36
...using a USB flash memory device with the printer USB Direct Interface: • USB devices must be compatible with the USB 2.0 standard. • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. Devices only supporting USB low speed capabilities ...are not familiar with NTFS or any other file system are sending to the printer. To print a job from the Lexmark Web site. 5 Printing This chapter covers...
...using a USB flash memory device with the printer USB Direct Interface: • USB devices must be compatible with the USB 2.0 standard. • Hi-Speed USB devices must use the Lexmark custom printer drivers supplied with the printer. Devices only supporting USB low speed capabilities ...are not familiar with NTFS or any other file system are sending to the printer. To print a job from the Lexmark Web site. 5 Printing This chapter covers...
User's Guide
Page 43
... on specialty media. 1 Load the media as specified for help . 2 From the printer operator panel, set the paper type, size, and source according to the media you have difficulty, click Help, and then follow the driver instructions. Print All Print A Job Print Copies Delete All Delete A Job If you.... Select File Æ Page Setup. e f g Mac OS 9 a b c d e Mac OS X a b c Select the media type (transparencies, envelopes, and so on the application) to view the printer driver settings. Printing 3 Press until the appears next to the job you want , The job will appear.
... on specialty media. 1 Load the media as specified for help . 2 From the printer operator panel, set the paper type, size, and source according to the media you have difficulty, click Help, and then follow the driver instructions. Print All Print A Job Print Copies Delete All Delete A Job If you.... Select File Æ Page Setup. e f g Mac OS 9 a b c d e Mac OS X a b c Select the media type (transparencies, envelopes, and so on the application) to view the printer driver settings. Printing 3 Press until the appears next to the job you want , The job will appear.
User's Guide
Page 70
...lexmark.com. For detailed information, see the Card Stock & Label Guide, which is 25% or less. Fingerprints on the surface of any way. - Use metal clasps, string ties, or metal folding bars. - When printing on envelopes: • To achieve the best possible print quality, use in laser printers... quantities. Set the paper type to Envelope, and select the correct envelope size from the operator panel, the printer driver, the Local Printer Setup Utility, or from the multipurpose feeder and all standard and optional trays, except the 2000sheet drawer. Selecting print...
...lexmark.com. For detailed information, see the Card Stock & Label Guide, which is 25% or less. Fingerprints on the surface of any way. - Use metal clasps, string ties, or metal folding bars. - When printing on envelopes: • To achieve the best possible print quality, use in laser printers... quantities. Set the paper type to Envelope, and select the correct envelope size from the operator panel, the printer driver, the Local Printer Setup Utility, or from the multipurpose feeder and all standard and optional trays, except the 2000sheet drawer. Selecting print...
User's Guide
Page 71
... Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision. • Feed vinyl labels from peeling inside the printer. • Portrait orientation is...the adhesive is in letter size, A4 size, and legal size sheets. When printing on the Lexmark Web site at least 1 mm (0.04 in a jam. or 500-sheet drawers. Have rough...in .) strip from edges. See Ordering supplies for information on many labels designed for laser printers. You can cause feeding problems and print quality problems. • Do not use with a ...
... Paper Size/Type from the printer operator panel, the printer driver, the Local Printer Setup Utility, or from MarkVision. • Feed vinyl labels from peeling inside the printer. • Portrait orientation is...the adhesive is in letter size, A4 size, and legal size sheets. When printing on the Lexmark Web site at least 1 mm (0.04 in a jam. or 500-sheet drawers. Have rough...in .) strip from edges. See Ordering supplies for information on many labels designed for laser printers. You can cause feeding problems and print quality problems. • Do not use with a ...
User's Guide
Page 72
...stock: • Set the Paper Type menu item in the Paper menu to Card Stock from the operator panel, from the printer driver, in the Local Printer Setup Utility, or from MarkVision. • Be aware that may release hazardous emissions when heated. • Do not use ...using with chemicals that preprinting, perforation, and creasing can significantly affect print quality. Preprinting introduces semi-liquid and volatile components into the printer. Storing print media Use the following steps to avoid paper feeding problems and uneven print quality. • Store paper in its original...
...stock: • Set the Paper Type menu item in the Paper menu to Card Stock from the operator panel, from the printer driver, in the Local Printer Setup Utility, or from MarkVision. • Be aware that may release hazardous emissions when heated. • Do not use ...using with chemicals that preprinting, perforation, and creasing can significantly affect print quality. Preprinting introduces semi-liquid and volatile components into the printer. Storing print media Use the following steps to avoid paper feeding problems and uneven print quality. • Store paper in its original...
User's Guide
Page 75
...pages on one side of a sheet. Selecting Status / Supplies on the display will indicate the printer is unsatisfactory, you can also view the status of supplies in your software application or printer driver to print two or more information about a Verify Print job. See Ordering a print cartridge ...Supplies Held jobs Status / Supplies View supplies Ready Tray 1 Low View Supplies Toner Low Staples OK Conserving supplies Several settings in the printer on the publications CD. What the setting does Lets you adjust the level of toner released on the display let you conserve toner ...
...pages on one side of a sheet. Selecting Status / Supplies on the display will indicate the printer is unsatisfactory, you can also view the status of supplies in your software application or printer driver to print two or more information about a Verify Print job. See Ordering a print cartridge ...Supplies Held jobs Status / Supplies View supplies Ready Tray 1 Low View Supplies Toner Low Staples OK Conserving supplies Several settings in the printer on the publications CD. What the setting does Lets you adjust the level of toner released on the display let you conserve toner ...