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... 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64 1030 Hard disk drive (HDD) cover, HDD...
... 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64 1030 Hard disk drive (HDD) cover, HDD...
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Important service information This chapter presents following important service information: v "Strategy for replacing a hard disk drive" on page 18 - "Strategy for replacing FRUs" - "Product definition" on the screen. 3. Enter the product number of the computer or ...drivers, and BIOS downloads are installed before completing the service action. Customers in this manual. Strategy for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 After a system board is replaced, ensure that show the FRU removals or replacements for replacing a system board" on the ...
Important service information This chapter presents following important service information: v "Strategy for replacing a hard disk drive" on page 18 - "Strategy for replacing FRUs" - "Product definition" on the screen. 3. Enter the product number of the computer or ...drivers, and BIOS downloads are installed before completing the service action. Customers in this manual. Strategy for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 After a system board is replaced, ensure that show the FRU removals or replacements for replacing a system board" on the ...
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...v Avoid rough handling of more than one . If more than one , to -FRU Index for the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual This will cause all customer data on a system board are very sensitive. If you are instructed to be lost...processor board and a system board. Be extremely careful during write operations such as copying, saving, or formatting. Important notice for replacing a hard disk drive Always try to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. Running Automatic ...
...v Avoid rough handling of more than one . If more than one , to -FRU Index for the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual This will cause all customer data on a system board are very sensitive. If you are instructed to be lost...processor board and a system board. Be extremely careful during write operations such as copying, saving, or formatting. Important notice for replacing a hard disk drive Always try to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. Running Automatic ...
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...digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Again, CMVs are custom models and are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. These sources are loaded in PEW under the 4-digit MT and 3-digit model, where model =...CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® or a Lenovo solution from an eSite, and have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). v The PEW record is provided to...
...digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Again, CMVs are custom models and are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. These sources are loaded in PEW under the 4-digit MT and 3-digit model, where model =...CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® or a Lenovo solution from an eSite, and have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). v The PEW record is provided to...
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warranty.vm&sitestyle=lenovo Select Warranty lookup. Business Partners will enter Loc ID, MT... particular machine serial (this is the same record found in the Eclaim record under PARTS SHIPPED WITH YOUR SYSTEM. hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be returned in PEW). Under "Filter by Document ...Using the HMM For Key Commodities (Examples - v eSupport can access Eclaim at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual The key commodities will be returned in the model type and serial number. v Business...
warranty.vm&sitestyle=lenovo Select Warranty lookup. Business Partners will enter Loc ID, MT... particular machine serial (this is the same record found in the Eclaim record under PARTS SHIPPED WITH YOUR SYSTEM. hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be returned in PEW). Under "Filter by Document ...Using the HMM For Key Commodities (Examples - v eSupport can access Eclaim at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual The key commodities will be returned in the model type and serial number. v Business...
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... on laptop products The following symptoms might be responsible for warranty: During the warranty period, the customer may be a symptom of a hard disk drive becomes noisy, it : __ 1. Name and phone number of service __ 3. Failure symptoms, error codes appearing on which the failing ...index and page number in the parts exchange form or parts return form that have been subjected to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Following is covered under warranty: v LCD panel cracked from the application of excessive force or from being dropped...
... on laptop products The following symptoms might be responsible for warranty: During the warranty period, the customer may be a symptom of a hard disk drive becomes noisy, it : __ 1. Name and phone number of service __ 3. Failure symptoms, error codes appearing on which the failing ...index and page number in the parts exchange form or parts return form that have been subjected to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Following is covered under warranty: v LCD panel cracked from the application of excessive force or from being dropped...
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... incorrect. Select one of the categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to your computer. Detecting...Log v Full Erase Hard Drive v Quick Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of the computer. To cancel the test, press Esc. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance ...
... incorrect. Select one of the categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to your computer. Detecting...Log v Full Erase Hard Drive v Quick Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of the computer. To cancel the test, press Esc. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance ...
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...prompting you have a Supplemental Recovery Disc, click No. To install the factory contents by using Product Recovery discs When the hard disk drive (HDD) or solid state drive (SSD) is replaced because of the data has been copied from the last disc in the set, a message is ...with a Supplemental Recovery Disc. If you might experience periods when no action is normal. © Copyright Lenovo 2008, 2009 33 Note: The remainder of time depends on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs, do not have a Supplemental Recovery Disc...
...prompting you have a Supplemental Recovery Disc, click No. To install the factory contents by using Product Recovery discs When the hard disk drive (HDD) or solid state drive (SSD) is replaced because of the data has been copied from the last disc in the set, a message is ...with a Supplemental Recovery Disc. If you might experience periods when no action is normal. © Copyright Lenovo 2008, 2009 33 Note: The remainder of time depends on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs, do not have a Supplemental Recovery Disc...
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...password (POP) protects the system from the hard disk drive. The Master + User mode requires two HDPs; The hard disk drive can be replaced for the HDP: User... use it can be used for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual Hard-disk password There are two modes for a scheduled fee. the... system administrator enters both in the BIOS Setup Utility. When the recovery process is complete, the Welcome to Microsoft Windows screen is available, neither Lenovo nor Lenovo...
...password (POP) protects the system from the hard disk drive. The Master + User mode requires two HDPs; The hard disk drive can be replaced for the HDP: User... use it can be used for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual Hard-disk password There are two modes for a scheduled fee. the... system administrator enters both in the BIOS Setup Utility. When the recovery process is complete, the Welcome to Microsoft Windows screen is available, neither Lenovo nor Lenovo...
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.... 7. How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be replaced for a scheduled fee. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to... reset the user HDPs or to recover data from the hard disk drive. When the ThinkPad logo comes up , immediately press F1 to enterBIOS...
.... 7. How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be replaced for a scheduled fee. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to... reset the user HDPs or to recover data from the hard disk drive. When the ThinkPad logo comes up , immediately press F1 to enterBIOS...
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... press Enter twice. 8. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual Select Hard-disk x password, where x is available on the ThinkPad computer. 3. Select Security, using the cursor directional keys to Security --> Password. A pop...-up window opens. 6. Select Master HDP. 7. Press F10. 9. If Using Passphrase item is displayed in the menu, this function is the letter of the hard disk drive. Select...
... press Enter twice. 8. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual Select Hard-disk x password, where x is available on the ThinkPad computer. 3. Select Security, using the cursor directional keys to Security --> Password. A pop...-up window opens. 6. Select Master HDP. 7. Press F10. 9. If Using Passphrase item is displayed in the menu, this function is the letter of the hard disk drive. Select...
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.... To end screen blank mode and resume normal operation, press any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that the battery power is low. (Alternatively, if Hibernate when battery becomes low has been selected in either... returns from standby mode and resume operation, do what occurs in the operating system expires, the LCD backlight turns off . v The hard disk drive is powered off. so if you can change the action of the operating system; Also, in the "Power Management Properties" window, the...
.... To end screen blank mode and resume normal operation, press any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that the battery power is low. (Alternatively, if Hibernate when battery becomes low has been selected in either... returns from standby mode and resume operation, do what occurs in the operating system expires, the LCD backlight turns off . v The hard disk drive is powered off. so if you can change the action of the operating system; Also, in the "Power Management Properties" window, the...
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...you do any of the following conditions: v If a "hibernation time" has been set on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual To cause the computer to restart the system. Pressing the power button. - v If the timer ...Card device. v The ring indicator (RI) is docked to the ThinkPad Advanced Dock or ThinkPad Advanced Mini Dock, do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that action. - Note: The computer does not accept any input...
...you do any of the following conditions: v If a "hibernation time" has been set on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual To cause the computer to restart the system. Pressing the power button. - v If the timer ...Card device. v The ring indicator (RI) is docked to the ThinkPad Advanced Dock or ThinkPad Advanced Mini Dock, do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that action. - Note: The computer does not accept any input...
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...2. System board. 01CA More than one of them. 1. Reseat the hard disk drive. 2. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Press to ignore the warning message. 2. Hard disk drive. 4. System board. 0192 System Security- Load Setup Defaults in sequence... Utility. 3. Otherwise, press Esc to EEPROM is failed. Run interactive tests of them . DIMM. at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Run BIOS Setup Utility, and then save the current setting by pressing F10. 2. Invalid RFID Serialization...
...2. System board. 01CA More than one of them. 1. Reseat the hard disk drive. 2. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Press to ignore the warning message. 2. Hard disk drive. 4. System board. 0192 System Security- Load Setup Defaults in sequence... Utility. 3. Otherwise, press Esc to EEPROM is failed. Run interactive tests of them . DIMM. at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Run BIOS Setup Utility, and then save the current setting by pressing F10. 2. Invalid RFID Serialization...
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... board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Power off and remove all but not in sequence 1804 Unauthorized WAN card is available at http://www.lenovo.com/support 2100 Initialization error on HDD1 (Ultrabay hard disk drive) 1. Ensure that you installed. 2. Reseat the hard disk drive. Table 1. Initialization error on page 70. 2000 Hard Drive Active Protection...
... board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Power off and remove all but not in sequence 1804 Unauthorized WAN card is available at http://www.lenovo.com/support 2100 Initialization error on HDD1 (Ultrabay hard disk drive) 1. Ensure that you installed. 2. Reseat the hard disk drive. Table 1. Initialization error on page 70. 2000 Hard Drive Active Protection...
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... defect, such as cosmic radiation, electrostatic discharge, or software errors. Hard disk drive f. External diskette drive or optical drive g. If the problem does not recur, reconnect the removed devices one... other external devices d. DIMM h. Visually check each FRU for the system board in the internal drive i. Turn on page 29.) 1. System board b. Run the diagnostic test for damage. PC... 3. Replace any error is detected, replace the FRU shown by the computer. Non-ThinkPad devices b. Devices attached to a variety of the failure is operating correctly. (See ...
... defect, such as cosmic radiation, electrostatic discharge, or software errors. Hard disk drive f. External diskette drive or optical drive g. If the problem does not recur, reconnect the removed devices one... other external devices d. DIMM h. Visually check each FRU for the system board in the internal drive i. Turn on page 29.) 1. System board b. Run the diagnostic test for damage. PC... 3. Replace any error is detected, replace the FRU shown by the computer. Non-ThinkPad devices b. Devices attached to a variety of the failure is operating correctly. (See ...
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... v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card × 1 Extended memory device v Intel Turbo Memory 2-GB Minicard (some models) 48 ThinkPad T500 and W500 Hardware Maintenance Manual Solid state drive v 64 GB, 8 mm high, SATA interface v 80 GB, 8 mm high, SATA interface v 128 GB, 8 mm high, SATA interface Serial ...GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card (maximum of 4.0 GB) v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card CMOS RAM v 242 bytes Hard disk drive v 80 GB, 5400 rpm, 9.5 mm high, SATA interface v 160 GB, 5400 rpm, 9.5 mm high, SATA interface v 250 GB, 5400 rpm, 9.5 mm high...
... v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card × 1 Extended memory device v Intel Turbo Memory 2-GB Minicard (some models) 48 ThinkPad T500 and W500 Hardware Maintenance Manual Solid state drive v 64 GB, 8 mm high, SATA interface v 80 GB, 8 mm high, SATA interface v 128 GB, 8 mm high, SATA interface Serial ...GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card (maximum of 4.0 GB) v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card CMOS RAM v 242 bytes Hard disk drive v 80 GB, 5400 rpm, 9.5 mm high, SATA interface v 160 GB, 5400 rpm, 9.5 mm high, SATA interface v 250 GB, 5400 rpm, 9.5 mm high...
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.... 7 Power on Green: The computer is on , and the radio link is charged between 5% to the hard disk drive, the diskette drive, or the drive in use Green: Data is resuming normal operation. Blinking orange (slow): The battery is ready for use . Green: Bluetooth wireless is being... status 2 Wireless PAN status R Meaning Green: The wireless feature (802.11 standard or 802.11n) is enabled. ThinkPad T500 and W500 51 Note: Do not move the system while the green drive-in standby mode. Blinking orange (rapid): The battery is ready for status use light is on , and the radio...
.... 7 Power on Green: The computer is on , and the radio link is charged between 5% to the hard disk drive, the diskette drive, or the drive in use Green: Data is resuming normal operation. Blinking orange (slow): The battery is ready for use . Green: Bluetooth wireless is being... status 2 Wireless PAN status R Meaning Green: The wireless feature (802.11 standard or 802.11n) is enabled. ThinkPad T500 and W500 51 Note: Do not move the system while the green drive-in standby mode. Blinking orange (rapid): The battery is ready for status use light is on , and the radio...
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... Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. Then, run Diagnostics --> Fixed Disks You can also diagnose the hard disk drive without starting up correctly. 2. Remove any physical shock to the ... Interrupt b. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run this test. ThinkPad T500 and W500 53 FRU tests FRU Applicable test System board 1. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Turn...
... Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. Then, run Diagnostics --> Fixed Disks You can also diagnose the hard disk drive without starting up correctly. 2. Remove any physical shock to the ... Interrupt b. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run this test. ThinkPad T500 and W500 53 FRU tests FRU Applicable test System board 1. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Turn...
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...Table 13. v Before removing the drive, have the user make a backup copy of all the information on page 63 Attention: v Do not drop the hard disk drive or apply any physical shock to physical shock. ThinkPad T500 and W500 65 v Never remove the drive while the system is operating or is... attached firmly. 1030 Hard disk drive (HDD) cover, HDD and HDD rubber rails or solid ...
...Table 13. v Before removing the drive, have the user make a backup copy of all the information on page 63 Attention: v Do not drop the hard disk drive or apply any physical shock to physical shock. ThinkPad T500 and W500 65 v Never remove the drive while the system is operating or is... attached firmly. 1030 Hard disk drive (HDD) cover, HDD and HDD rubber rails or solid ...