AU-201H User Guide
Page 38
... cable from the one used when the driver was selected: Is the password typed in order to complete scanning within the limited period of time. 6 Troubleshooting 6 Troubleshooting If a problem occurs while running the system, refer to the computer. If "Card Authentication + Password" was installed.
... cable from the one used when the driver was selected: Is the password typed in order to complete scanning within the limited period of time. 6 Troubleshooting 6 Troubleshooting If a problem occurs while running the system, refer to the computer. If "Card Authentication + Password" was installed.
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 2
Introduction Thank you for proper operation, and simple troubleshooting of the network scan/fax/network fax operations of this product fully and to use it effectively, please read the Quick Guide [Copy/Print/Fax/... order to operate the machine safely and properly, be sure to read this machine. For descriptions on trademarks and copyrights, refer to allow functionality of bizhub 501/421/361. Illustrations shown in the User's Guide may differ from actual machine...
Introduction Thank you for proper operation, and simple troubleshooting of the network scan/fax/network fax operations of this product fully and to use it effectively, please read the Quick Guide [Copy/Print/Fax/... order to operate the machine safely and properly, be sure to read this machine. For descriptions on trademarks and copyrights, refer to allow functionality of bizhub 501/421/361. Illustrations shown in the User's Guide may differ from actual machine...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 16
...-19 Maintenance ...10-19 Security...10-21 Box ...10-22 Print Setting ...10-23 Store Address ...10-24 Network ...10-25 11 Fax/Scan function troubleshooting 11.1 11.1.1 11.1.2 11.2 11.2.1 11.2.2 11.3 11.3.1 11.3.2 Cannot send data ...11-2 G3 Fax ...11-2 Internet fax/IP address fax/network fax/scan transmission... ...11-4 Internet fax/IP address fax ...11-5 Displaying an error message...11-6 G3 Fax ...11-6 If the HDD Ready indicator indicates an HDD malfunction 11-6 501/421/361 x-15
...-19 Maintenance ...10-19 Security...10-21 Box ...10-22 Print Setting ...10-23 Store Address ...10-24 Network ...10-25 11 Fax/Scan function troubleshooting 11.1 11.1.1 11.1.2 11.2 11.2.1 11.2.2 11.3 11.3.1 11.3.2 Cannot send data ...11-2 G3 Fax ...11-2 Internet fax/IP address fax/network fax/scan transmission... ...11-4 Internet fax/IP address fax ...11-5 Displaying an error message...11-6 G3 Fax ...11-6 If the HDD Ready indicator indicates an HDD malfunction 11-6 501/421/361 x-15
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 18
... the Utility mode. Clicking the link described at the beginning of the machine. Clicking the link described at the beginning of bizhub 501/421/361. About this machine. Chapter 3 Registration of basic information This chapter describes the registration procedure required before using the ... the characters which can be specified to the flow chart for handling error messages and transmission failure. Chapter 11 Fax/Scan function troubleshooting This chapter covers action for flow of the touch panel. Refer to use the fax/scan function. Chapter 6 Useful functions (G3...
... the Utility mode. Clicking the link described at the beginning of the machine. Clicking the link described at the beginning of bizhub 501/421/361. About this machine. Chapter 3 Registration of basic information This chapter describes the registration procedure required before using the ... the characters which can be specified to the flow chart for handling error messages and transmission failure. Chapter 11 Fax/Scan function troubleshooting This chapter covers action for flow of the touch panel. Refer to use the fax/scan function. Chapter 6 Useful functions (G3...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 22
...Display mode. In order to the User's Guide. User's Guide [Network Administrator] This manual contains descriptions on using the machine 501/421/361 x-21 Refer to this manual for use are given of each of the functions that can be used . Be sure...[Copy Operations] This manual contains descriptions of each function utilizing network connection, mainly using convenient Application functions, replacing consumables, and troubleshooting operations such as clearing paper misfeeds. Refer to this manual for operating procedures on using network scan function by linking up with...
...Display mode. In order to the User's Guide. User's Guide [Network Administrator] This manual contains descriptions on using the machine 501/421/361 x-21 Refer to this manual for use are given of each of the functions that can be used . Be sure...[Copy Operations] This manual contains descriptions of each function utilizing network connection, mainly using convenient Application functions, replacing consumables, and troubleshooting operations such as clearing paper misfeeds. Refer to this manual for operating procedures on using network scan function by linking up with...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 292
11 Fax/Scan function troubleshooting
11 Fax/Scan function troubleshooting
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 293
.... Check for the phone line being used . Check the setting and correct it is printed out) For details on page 11-6. For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer to the following table for corrective action. Is the phone...correct. Call the recipient and check. 501/421/361 11-2 If the action also fails to "TX Result report" on the recipient machine, such as fax power disconnection and an empty paper tray. Fax/Scan function troubleshooting 11 11 Fax/Scan function troubleshooting 11.1 11.1.1 Cannot send data When...
.... Check for the phone line being used . Check the setting and correct it is printed out) For details on page 11-6. For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer to the following table for corrective action. Is the phone...correct. Call the recipient and check. 501/421/361 11-2 If the action also fails to "TX Result report" on the recipient machine, such as fax power disconnection and an empty paper tray. Fax/Scan function troubleshooting 11 11 Fax/Scan function troubleshooting 11.1 11.1.1 Cannot send data When...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 294
...book list to the User's Guide [Network Administrator]. Check for example, and check. ! To receive important information, use the G3 fax function. 501/421/361 11-3 Is the E-Mail address of the machine, and specify the address if necessary. Are all cables connected correctly? Check that ...transmission result screen or in an Internet pathway, the E-Mail message may not be sent exceeded the SMTP server capacity? Fax/Scan function troubleshooting 11 11.1.2 Internet fax/IP address fax/network fax/scan transmission (EMail/SMB/FTP/WebDAV/Web service) Checkpoint Is the volume of E-...
...book list to the User's Guide [Network Administrator]. Check for example, and check. ! To receive important information, use the G3 fax function. 501/421/361 11-3 Is the E-Mail address of the machine, and specify the address if necessary. Are all cables connected correctly? Check that ...transmission result screen or in an Internet pathway, the E-Mail message may not be sent exceeded the SMTP server capacity? Fax/Scan function troubleshooting 11 11.1.2 Internet fax/IP address fax/network fax/scan transmission (EMail/SMB/FTP/WebDAV/Web service) Checkpoint Is the volume of E-...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 295
...Closed Network RX] is specified? Touch [System]. 4. If a user box password has been specified, enter the password, then [OK]. 6. For troubleshooting involving misfeeding of the SUB address. Is paper misfeed? Is [Closed Network RX] enabled? Is TSI RX distribution is enabled, the machine only ...When the paper supply icon is lit, it is necessary. Replenish paper. For details on page 5-3, perform operations for [Memory RX Setting]. 501/421/361 11-4 Touch [User Box]. 2. Is the PC-Fax RX function specified? Isn't the phone line disconnected? When a confidential user...
...Closed Network RX] is specified? Touch [System]. 4. If a user box password has been specified, enter the password, then [OK]. 6. For troubleshooting involving misfeeding of the SUB address. Is paper misfeed? Is [Closed Network RX] enabled? Is TSI RX distribution is enabled, the machine only ...When the paper supply icon is lit, it is necessary. Replenish paper. For details on page 5-3, perform operations for [Memory RX Setting]. 501/421/361 11-4 Touch [User Box]. 2. Is the PC-Fax RX function specified? Isn't the phone line disconnected? When a confidential user...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 296
... Touch [User Box]. 2. For details, refer to the User's Guide [Copy Operations]. Is the available space in the memory and on page 9-30. 501/421/361 11-5 For details on the paper supply procedure, refer to "Memory RX Setting" on the hard disk. When paper misfeeding is empty and...is also possible to the User's Guide [Copy Operations]. Touch [Memory RX User Box], and then press the [OK] button. 5. Fax/Scan function troubleshooting 11 11.2.2 Internet fax/IP address fax Symptom Cannot receive data Does not print out received data Checkpoint Is paper supplied in place? Is paper...
... Touch [User Box]. 2. For details, refer to the User's Guide [Copy Operations]. Is the available space in the memory and on page 9-30. 501/421/361 11-5 For details on the paper supply procedure, refer to "Memory RX Setting" on the hard disk. When paper misfeeding is empty and...is also possible to the User's Guide [Copy Operations]. Touch [Memory RX User Box], and then press the [OK] button. 5. Fax/Scan function troubleshooting 11 11.2.2 Internet fax/IP address fax Symptom Cannot receive data Does not print out received data Checkpoint Is paper supplied in place? Is paper...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 297
.... Check the phone line connection and connect it if it is full. A connection to enable successful communication, contact your service representative. 501/421/361 11-6 In addition, check that can be busy. The hard disk is disconnected. If the HDD Ready indicator indicates an HDD...that can be selected because the maximum number of destinations available for one of error messages shown in several batches. Fax/Scan function troubleshooting 11 11.3 11.3.1 Displaying an error message When any trouble occurs, this machine displays an error screen with one operation, and ...
.... Check the phone line connection and connect it if it is full. A connection to enable successful communication, contact your service representative. 501/421/361 11-6 In addition, check that can be busy. The hard disk is disconnected. If the HDD Ready indicator indicates an HDD...that can be selected because the maximum number of destinations available for one of error messages shown in several batches. Fax/Scan function troubleshooting 11 11.3 11.3.1 Displaying an error message When any trouble occurs, this machine displays an error screen with one operation, and ...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 298
...the recipient's machine. • Check the network settings of pages to be set, reduce the scanning resolution, and try sending the fax again. 501/421/361 11-7 Switch the main power supply OFF/ON, and then try sending the fax again. er jobs being processed. • Decrease the...such as an unplugged cable. • Switch the main power supply OFF/ON, and then try sending the fax again. Fax/Scan function troubleshooting 11 11.3.3 Network fax error code table When any trouble occurs during network fax transmission, this machine displays an error screen with OFF the ...
...the recipient's machine. • Check the network settings of pages to be set, reduce the scanning resolution, and try sending the fax again. 501/421/361 11-7 Switch the main power supply OFF/ON, and then try sending the fax again. er jobs being processed. • Decrease the...such as an unplugged cable. • Switch the main power supply OFF/ON, and then try sending the fax again. Fax/Scan function troubleshooting 11 11.3.3 Network fax error code table When any trouble occurs during network fax transmission, this machine displays an error screen with OFF the ...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 299
... function troubleshooting 11 Reception system error code Code N50 N51 N52 N53 N54 Type SMTP reception Decode Decode Decode Decode Error contents SMTP reception error Reception length over Reception page over File error Decode error Remedy This error occurs when SMTP reception does not start in the correct format. 501/421/361...
... function troubleshooting 11 Reception system error code Code N50 N51 N52 N53 N54 Type SMTP reception Decode Decode Decode Decode Error contents SMTP reception error Reception length over Reception page over File error Decode error Remedy This error occurs when SMTP reception does not start in the correct format. 501/421/361...
bizhub 361/421/501 Network Scan/Fax/Network Fax Operations User Manual
Page 300
... order to avoid an unexpected accident. % 1. Put down the error code. % 2. Turn off the main power switch and [Power] (auxiliary power) key. % 3. Fax/Scan function troubleshooting 11 11.4 When the message "Contact your Service Rep." Contact the service representative, and inform them of the Service Call screen. appears (Service Call) If... the trouble. 7 CAUTION When the Service Call screen has appeared and transmission is disabled, take the following action in the center of the error code. 501/421/361 11-9 Unplug the power cable from the outlet. % 4.
... order to avoid an unexpected accident. % 1. Put down the error code. % 2. Turn off the main power switch and [Power] (auxiliary power) key. % 3. Fax/Scan function troubleshooting 11 11.4 When the message "Contact your Service Rep." Contact the service representative, and inform them of the Service Call screen. appears (Service Call) If... the trouble. 7 CAUTION When the Service Call screen has appeared and transmission is disabled, take the following action in the center of the error code. 501/421/361 11-9 Unplug the power cable from the outlet. % 4.
bizhub 361/421/501 Network Administrator User Manual
Page 13
... of the most frequently used functions, allowing the machine to the User's Guide. In addition, this manual before using the machine 501/421/361 x-12 User's Guide [Enlarge Display Operations] This manual contains details on operating procedures in Enlarge Display mode. Refer to...given of each of the printing functions that can be used to this manual before using convenient Application functions, replacing consumables, and troubleshooting operations such as clearing paper misfeeds. Refer to this manual for details on the paper and originals, copy procedures using the machine...
... of the most frequently used functions, allowing the machine to the User's Guide. In addition, this manual before using the machine 501/421/361 x-12 User's Guide [Enlarge Display Operations] This manual contains details on operating procedures in Enlarge Display mode. Refer to...given of each of the printing functions that can be used to this manual before using convenient Application functions, replacing consumables, and troubleshooting operations such as clearing paper misfeeds. Refer to this manual for details on the paper and originals, copy procedures using the machine...
bizhub 361/421/501 Fax Driver Operations User Manual
Page 4
... the driver settings ...3-24 Saving the driver settings ...3-24 Recalling the settings ...3-25 Editing the settings ...3-25 Importing and exporting the driver settings 3-26 4 Troubleshooting 4.1 4.2 4.2.1 Unable to Fax ...4-2 Unable to specify desired settings or unable to send as specified 4-3 Error message ...4-3 5 Appendix 5.1 Glossary...5-2 6 Index 6.1 Index ...6-2 Fax Driver x-3 Introduction 3.1.2 3.1.3 3.1.4 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.3 3.4 3.4.1 3.4.2 3.4.3 3.5 3.5.1 3.6 3.6.1 3.6.2 3.7 3.7.1 3.7.2 3.8 3.8.1 3.8.2 3.9 3.9.1 3.9.2 3.9.3 3.9.4 Selecting...
... the driver settings ...3-24 Saving the driver settings ...3-24 Recalling the settings ...3-25 Editing the settings ...3-25 Importing and exporting the driver settings 3-26 4 Troubleshooting 4.1 4.2 4.2.1 Unable to Fax ...4-2 Unable to specify desired settings or unable to send as specified 4-3 Error message ...4-3 5 Appendix 5.1 Glossary...5-2 6 Index 6.1 Index ...6-2 Fax Driver x-3 Introduction 3.1.2 3.1.3 3.1.4 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.3 3.4 3.4.1 3.4.2 3.4.3 3.5 3.5.1 3.6 3.6.1 3.6.2 3.7 3.7.1 3.7.2 3.8 3.8.1 3.8.2 3.9 3.9.1 3.9.2 3.9.3 3.9.4 Selecting...
bizhub 361/421/501 Fax Driver Operations User Manual
Page 5
... driver for Windows XP. Chapter 1 Overview Chapter 2 Installing the fax driver Chapter 3 Setting up the fax driver (Windows) Chapter 4 Troubleshooting Chapter 5 Appendix Chapter 6 Index Product notation The Name and Product name bizhub 501/421/361, printer main body, and this machine Built-in network controller Image controller, including this machine, and printing system...
... driver for Windows XP. Chapter 1 Overview Chapter 2 Installing the fax driver Chapter 3 Setting up the fax driver (Windows) Chapter 4 Troubleshooting Chapter 5 Appendix Chapter 6 Index Product notation The Name and Product name bizhub 501/421/361, printer main body, and this machine Built-in network controller Image controller, including this machine, and printing system...
bizhub 361/421/501 Fax Driver Operations User Manual
Page 59
... selected. Check that the cable is not yet established (while connecting to Fax This chapter explains the troubleshooting procedures for possible malfunctions. Check the printer name selected. Enter the correct department name (or password). Perform the following...name (or password) may not be compatible with the image controller. Enter the correct user name (or password). Troubleshooting 4 4 4.1 Troubleshooting Unable to a network). Consult with the network administrator. If the authentication settings have been entered. Available memory space is disconnected.
... selected. Check that the cable is not yet established (while connecting to Fax This chapter explains the troubleshooting procedures for possible malfunctions. Check the printer name selected. Enter the correct department name (or password). Perform the following...name (or password) may not be compatible with the image controller. Enter the correct user name (or password). Troubleshooting 4 4 4.1 Troubleshooting Unable to a network). Consult with the network administrator. If the authentication settings have been entered. Available memory space is disconnected.
bizhub 361/421/501 Fax Driver Operations User Manual
Page 60
A combination of functions, although possible in the fax driver, is not possible with "Unable to send as specified Perform these troubleshooting procedures if settings cannot be specified in the fax driver or if the fax is set . The watermark density is not sent as ... set to the network. An incorrect combination of the fax driver functions cannot be combined with other settings specified in graphics applications. Troubleshooting 4 4.2 Unable to specify desired settings or unable to Select" or "Function Canceled" appears. In addition, check that are specified.
A combination of functions, although possible in the fax driver, is not possible with "Unable to send as specified Perform these troubleshooting procedures if settings cannot be specified in the fax driver or if the fax is set . The watermark density is not sent as ... set to the network. An incorrect combination of the fax driver functions cannot be combined with other settings specified in graphics applications. Troubleshooting 4 4.2 Unable to specify desired settings or unable to Select" or "Function Canceled" appears. In addition, check that are specified.