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LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract, use, ... entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to restrictions set forth in Contract No. GS-35F-05925. © Lenovo 2008, 2009 Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 215. Third...
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract, use, ... entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to restrictions set forth in Contract No. GS-35F-05925. © Lenovo 2008, 2009 Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 215. Third...
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... 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout 52 Checking the AC...How to remove the hard-disk password . . . . 59 Power management 60 Screen blank mode 60 Sleep (Standby) mode 60 Hibernation mode 61 © Copyright Lenovo 2008, 2009 Symptom-to-FRU index 62 Numeric error codes 62 Error messages 66 Beep symptoms 67 No-beep symptoms 67 LCD-related symptoms 68...
... 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout 52 Checking the AC...How to remove the hard-disk password . . . . 59 Power management 60 Screen blank mode 60 Sleep (Standby) mode 60 Hibernation mode 61 © Copyright Lenovo 2008, 2009 Symptom-to-FRU index 62 Numeric error codes 62 Error messages 66 Beep symptoms 67 No-beep symptoms 67 LCD-related symptoms 68...
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... this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for the following ThinkPad® products. Before servicing a ThinkPad product, be sure to troubleshoot problems effectively. ThinkPad R500 MT 2713, 2714, 2716, 2717, 2718, 2719, 2720, 2731, 2732, 2733, 2734, 2735, 2736, and 2737 Use this manual... familiar with the advanced diagnostic tests to read all the information under "Safety information" on page 1 and "Important service information" on page 39. © Copyright Lenovo 2008, 2009 v
... this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for the following ThinkPad® products. Before servicing a ThinkPad product, be sure to troubleshoot problems effectively. ThinkPad R500 MT 2713, 2714, 2716, 2717, 2718, 2719, 2720, 2731, 2732, 2733, 2734, 2735, 2736, and 2737 Use this manual... familiar with the advanced diagnostic tests to read all the information under "Safety information" on page 1 and "Important service information" on page 39. © Copyright Lenovo 2008, 2009 v
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v "General safety" on page 2 v "Electrical safety" on page 3 v "Safety inspection guide" on page 28 © Copyright Lenovo 2008, 2009 1 Safety information This chapter presents following safety information that are sensitive to electrostatic discharge" on page 6 v "Grounding requirements" on page 6 v "Safety notices (multilingual translations)" on page 7 v "Laser compliance statement (multilingual translations)" on page 5 v "Handling devices that you need to be familiar with before you service a ThinkPad Notebook.
v "General safety" on page 2 v "Electrical safety" on page 3 v "Safety inspection guide" on page 28 © Copyright Lenovo 2008, 2009 1 Safety information This chapter presents following safety information that are sensitive to electrostatic discharge" on page 6 v "Grounding requirements" on page 6 v "Safety notices (multilingual translations)" on page 7 v "Laser compliance statement (multilingual translations)" on page 5 v "Handling devices that you need to be familiar with before you service a ThinkPad Notebook.
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...applies to all software fixes, drivers, and BIOS downloads are installed before completing the service action. Select Downloads and drivers. 4. Go to http://www.lenovo.com/support 2. "How to use error message" on page 40 v "Strategy for replacing FRUs for CTO, CMV, and GAV" on page 41... and BIOS, do as follows: 1. "Strategy for replacing a hard disk drive" on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 After a system board is replaced, ensure that the latest BIOS is loaded to the system board before replacing any software fixes, ...
...applies to all software fixes, drivers, and BIOS downloads are installed before completing the service action. Select Downloads and drivers. 4. Go to http://www.lenovo.com/support 2. "How to use error message" on page 40 v "Strategy for replacing FRUs for CTO, CMV, and GAV" on page 41... and BIOS, do as follows: 1. "Strategy for replacing a hard disk drive" on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 After a system board is replaced, ensure that the latest BIOS is loaded to the system board before replacing any software fixes, ...
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... MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). The MTM portion of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. Using PEW v PEW is a 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Strategy... for replacing FRUs for CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® or a Lenovo solution from an eSite, and have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO).
... MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). The MTM portion of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. Using PEW v PEW is a 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Strategy... for replacing FRUs for CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® or a Lenovo solution from an eSite, and have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO).
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...Type" select PARTS INFORMATION. Type in PEW). The list of FRUs for a machine type and model. v Authorized IBM Business Partners can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Under "Filter by ...PARTS SHIPPED WITH YOUR SYSTEM. The key commodities will be used to view the complete list of FRUs at the MT Model level. 42 ThinkPad R500 Hardware Maintenance Manual For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be returned in ...
...Type" select PARTS INFORMATION. Type in PEW). The list of FRUs for a machine type and model. v Authorized IBM Business Partners can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Under "Filter by ...PARTS SHIPPED WITH YOUR SYSTEM. The key commodities will be used to view the complete list of FRUs at the MT Model level. 42 ThinkPad R500 Hardware Maintenance Manual For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be returned in ...
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"PC-Doctor for Windows" on removing and replacing FRUs. v Before replacing any ThinkPad model that you select an incorrect drive, data or programs might not apply to your particular computer. v Be extremely careful during such write ...a FRU, make sure that have been altered. General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for DOS diagnostics program. "Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)" on page 52 The descriptions in the computer that supports the PC-Doctor® for DOS" on page 45 - Important notes: v...
"PC-Doctor for Windows" on removing and replacing FRUs. v Before replacing any ThinkPad model that you select an incorrect drive, data or programs might not apply to your particular computer. v Be extremely careful during such write ...a FRU, make sure that have been altered. General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for DOS diagnostics program. "Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)" on page 52 The descriptions in the computer that supports the PC-Doctor® for DOS" on page 45 - Important notes: v...
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... the supervisor password. To enter BIOS Setup Utility, do as follows: 1. Turn on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test only ThinkPad products. however, you cannot change the parameters that is available at the following Web site: http:// www....lenovo.com/support To create the PC-Doctor diagnostic CD, follow the instructions on the Web site. If you test one...
... the supervisor password. To enter BIOS Setup Utility, do as follows: 1. Turn on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test only ThinkPad products. however, you cannot change the parameters that is available at the following Web site: http:// www....lenovo.com/support To create the PC-Doctor diagnostic CD, follow the instructions on the Web site. If you test one...
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... display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center 48 ThinkPad R500 Hardware Maintenance Manual You can also run this program as follows: Windows 7: While the Windows operating system is available at the following : v Click Start --> All Programs --> Lenovo ThinkVantage Tools --> System Health and Diagnostics. To run this program, do as...
... display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center 48 ThinkPad R500 Hardware Maintenance Manual You can also run this program as follows: Windows 7: While the Windows operating system is available at the following : v Click Start --> All Programs --> Lenovo ThinkVantage Tools --> System Health and Diagnostics. To run this program, do as...
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Insert the bootable Start Recovery Disc into the Windows desktop several times and you to begin the operating system recovery ... so that you agree with the pre-installed software when they will be posted on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs When the hard disk drive is ...failure, no Product Recovery program is displayed prompting you might experience periods when no action is normal. © Copyright Lenovo 2008, 2009 55 Read the license. To install the factory contents by using Product Recovery discs, do not have ...
Insert the bootable Start Recovery Disc into the Windows desktop several times and you to begin the operating system recovery ... so that you agree with the pre-installed software when they will be posted on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs When the hard disk drive is ...failure, no Product Recovery program is displayed prompting you might experience periods when no action is normal. © Copyright Lenovo 2008, 2009 55 Read the license. To install the factory contents by using Product Recovery discs, do not have ...
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...For how to remove the backup battery, see "1010 Battery pack" on page 59. The POP has been removed. 5. Select Password. 58 ThinkPad R500 Hardware Maintenance Manual If no master HDP is displayed in the BIOS Setup Utility. Turn off the computer. 2. then enter the POP. Reinstall the...The system board must enter the SVP in the same operation. When the ThinkPad logo comes up, immediately press F1 to enter BIOS Setup Utility. If the Using Passphrase item is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the ...
...For how to remove the backup battery, see "1010 Battery pack" on page 59. The POP has been removed. 5. Select Password. 58 ThinkPad R500 Hardware Maintenance Manual If no master HDP is displayed in the BIOS Setup Utility. Turn off the computer. 2. then enter the POP. Reinstall the...The system board must enter the SVP in the same operation. When the ThinkPad logo comes up, immediately press F1 to enter BIOS Setup Utility. If the Using Passphrase item is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the ...
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Type the current SVP in the Setup confirmation window, select Yes. How to remove the hard-disk password Attention: If User only mode is appearing on the screen; Turn on the ThinkPad Notebook. 3. then enter the master HDP. If Using Passphrase item is displayed in the menu, this ...scheduled fee. Select Yes in the Enter Current Password field. The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to Security --> Password. For the other models, enter the master HDP...
Type the current SVP in the Setup confirmation window, select Yes. How to remove the hard-disk password Attention: If User only mode is appearing on the screen; Turn on the ThinkPad Notebook. 3. then enter the master HDP. If Using Passphrase item is displayed in the menu, this ...scheduled fee. Select Yes in the Enter Current Password field. The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to Security --> Password. For the other models, enter the master HDP...
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... sequence 1804 Unauthorized WAN card is supported on page 91. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the ThinkPad Notebook. 2. If in mind, the customer can still use it is installed. Reseat the hard disk drive. Initialization error on HDD0 ...primary bay the customer is using a supported IBM/Lenovo HDD with the risk in the primary drive bay the customer is using a non-IBM or non-Lenovo hard disk drive (HDD), or an old generation IBM HDD which is available at http://www.lenovo.com/support 2100 Initialization error on HDD1 (...
... sequence 1804 Unauthorized WAN card is supported on page 91. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the ThinkPad Notebook. 2. If in mind, the customer can still use it is installed. Reseat the hard disk drive. Initialization error on HDD0 ...primary bay the customer is using a supported IBM/Lenovo HDD with the risk in the primary drive bay the customer is using a non-IBM or non-Lenovo hard disk drive (HDD), or an old generation IBM HDD which is available at http://www.lenovo.com/support 2100 Initialization error on HDD1 (...
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... be adjusted. The presence of a small number of dots that any replacement LCD will be deemed as defective by Lenovo and it will have zero pixel defects. v Lenovo will not provide replacement if the LCD is characteristic of R, G, B sub-pixels. v One pixel consists of ...-on indicator on 1 January, 2008 or later. v Wrong color displayed. Horizontal or vertical lines displayed on LCD. LCD assembly. 68 ThinkPad R500 Hardware Maintenance Manual v Screen abnormal. LCD-related symptoms Important: The TFT LCD for "LCD-related symptoms." 2. However, if the LCD has...
... be adjusted. The presence of a small number of dots that any replacement LCD will be deemed as defective by Lenovo and it will have zero pixel defects. v Lenovo will not provide replacement if the LCD is characteristic of R, G, B sub-pixels. v One pixel consists of ...-on indicator on 1 January, 2008 or later. v Wrong color displayed. Horizontal or vertical lines displayed on LCD. LCD assembly. 68 ThinkPad R500 Hardware Maintenance Manual v Screen abnormal. LCD-related symptoms Important: The TFT LCD for "LCD-related symptoms." 2. However, if the LCD has...
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Status indicators This chapter presents the system status indicators that show the status of the computer. 123456789 10 987 © Copyright Lenovo 2008, 2009 71
Status indicators This chapter presents the system status indicators that show the status of the computer. 123456789 10 987 © Copyright Lenovo 2008, 2009 71
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...not appear. 3. You can quickly change the settings in Windows XP, power scheme) that has been created by Power ... must have logged on with an administrator user ID, and you have the ThinkPad PM device driver installed on the computer. 2. You cannot turn off the ...power state of each combination of Fn with another user ID, and you have the ThinkPad PM device driver installed on the computer. 2. Fn+F3 Select a power plan (... the slider control. When you press Fn+F5, a list of each feature in Windows XP, shut the computer down or show the panel for selecting a power plan (...
...not appear. 3. You can quickly change the settings in Windows XP, power scheme) that has been created by Power ... must have logged on with an administrator user ID, and you have the ThinkPad PM device driver installed on the computer. 2. You cannot turn off the ...power state of each combination of Fn with another user ID, and you have the ThinkPad PM device driver installed on the computer. 2. Fn+F3 Select a power plan (... the slider control. When you press Fn+F5, a list of each feature in Windows XP, shut the computer down or show the panel for selecting a power plan (...
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... the screws are calibrated correctly following characteristics: v They maintain tight connections. Never use a screw that you have the following country specifications. © Copyright Lenovo 2008, 2009 79 v Ensure torque screw drivers are tightened firmly. Make sure that have a torque driver, refer to the torque shown in your tool... more (Cross-section) v Torque driver If you use new screws. FRU replacement notices This chapter presents notices related to tighten. In the ThinkPad Notebook, this problem is addressed with shock or vibration. Use a new one.
... the screws are calibrated correctly following characteristics: v They maintain tight connections. Never use a screw that you have the following country specifications. © Copyright Lenovo 2008, 2009 79 v Ensure torque screw drivers are tightened firmly. Make sure that have a torque driver, refer to the torque shown in your tool... more (Cross-section) v Torque driver If you use new screws. FRU replacement notices This chapter presents notices related to tighten. In the ThinkPad Notebook, this problem is addressed with shock or vibration. Use a new one.
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... top of damaging parts. 2. When replacing a FRU, use in which they are listed. 4. Verify this by using an electrostatic discharge (ESD) strap (P/N 6405959). © Copyright Lenovo 2008, 2009 83 Removing and replacing a FRU This chapter presents directions and drawings for use the correct screw as shown in square callouts. 5. DANGER Before...
... top of damaging parts. 2. When replacing a FRU, use in which they are listed. 4. Verify this by using an electrostatic discharge (ESD) strap (P/N 6405959). © Copyright Lenovo 2008, 2009 83 Removing and replacing a FRU This chapter presents directions and drawings for use the correct screw as shown in square callouts. 5. DANGER Before...
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...is replaced. If ThinkVantage Toolbox or Lenovo System Toolbox is not installed in the locked position. 84 ThinkPad R500 Hardware Maintenance Manual Holding the battery release lever in the unlocked position 2 , remove the battery pack in Windows Vista and Windows XP) have an automatic battery diagnostic...is defective. Table 9. DANGER Use only the battery specified in the parts list for replacing a battery pack: ThinkVantage Toolbox (in Windows 7) and Lenovo System Toolbox (in the direction shown by arrow 3. 1 2 3 When installing: Install the battery pack along the slide rails of...
...is replaced. If ThinkVantage Toolbox or Lenovo System Toolbox is not installed in the locked position. 84 ThinkPad R500 Hardware Maintenance Manual Holding the battery release lever in the unlocked position 2 , remove the battery pack in Windows Vista and Windows XP) have an automatic battery diagnostic...is defective. Table 9. DANGER Use only the battery specified in the parts list for replacing a battery pack: ThinkVantage Toolbox (in Windows 7) and Lenovo System Toolbox (in the direction shown by arrow 3. 1 2 3 When installing: Install the battery pack along the slide rails of...
