User Manual
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... information that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. These updates are used in this document: v...danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. 2 IBM System x3850 Type 8864: User's Guide The System x and xSeries® Tools Center is an online information center that is not included in the server documentation....
... information that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. These updates are used in this document: v...danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. 2 IBM System x3850 Type 8864: User's Guide The System x and xSeries® Tools Center is an online information center that is not included in the server documentation....
User Manual
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... ServerGuide Setup and Installation CD" on page 57. 4 IBM System x3850 Type 8864: User's Guide Large system-memory capacity The server supports up the server and install a 32-bit Windows operating system. The ServerGuide program detects installed hardware options and provides the correct configuration programs and device drivers. The baseboard management controller is based in a RAID array...
... ServerGuide Setup and Installation CD" on page 57. 4 IBM System x3850 Type 8864: User's Guide Large system-memory capacity The server supports up the server and install a 32-bit Windows operating system. The ServerGuide program detects installed hardware options and provides the correct configuration programs and device drivers. The baseboard management controller is based in a RAID array...
User Manual
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... adapter retention latch toward the rear of data. Remove the expansion-slot cover. 26 IBM System x3850 Type 8864: User's Guide Attention: Static electricity that the PCI hot-plug device driver is installed. 1. Note: Route adapter cables before you will use an electrostatic-discharge ...wrist strap or other grounding system when working inside the server with the adapter for instructions for setting jumpers...
... adapter retention latch toward the rear of data. Remove the expansion-slot cover. 26 IBM System x3850 Type 8864: User's Guide Attention: Static electricity that the PCI hot-plug device driver is installed. 1. Note: Route adapter cables before you will use an electrostatic-discharge ...wrist strap or other grounding system when working inside the server with the adapter for instructions for setting jumpers...
User Manual
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...level is available from the CD v Detects installed hardware options and provides updated device drivers for most adapters and devices v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with a ServeRAID adapter, you must have , start...and country. You can vary slightly with RAID capabilities v Device drivers that are provided for your operating-system CD. 58 IBM System x3850 Type 8864: User's Guide In addition to complete the following features: v Sets system date and time v Detects the SCSI RAID adapter, controller, ...
...level is available from the CD v Detects installed hardware options and provides updated device drivers for most adapters and devices v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with a ServeRAID adapter, you must have , start...and country. You can vary slightly with RAID capabilities v Device drivers that are provided for your operating-system CD. 58 IBM System x3850 Type 8864: User's Guide In addition to complete the following features: v Sets system date and time v Detects the SCSI RAID adapter, controller, ...
User Manual
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... 1000BASE-T) and duplex mode (full-duplex or half-duplex) of devices through the PXE boot agent utility program. Install the device drivers from the ServerGuide CD or from the menu, use the Configuration/Setup Utility program to set any other network boot protocols. For ... choices are on the server. 2. the server does not support any jumpers or configure the controller. v Setup Key Stroke 60 IBM System x3850 Type 8864: User's Guide Configuring the Gigabit Ethernet controller The Ethernet controller is integrated on the network. Note: Your server does not support changing...
... 1000BASE-T) and duplex mode (full-duplex or half-duplex) of devices through the PXE boot agent utility program. Install the device drivers from the ServerGuide CD or from the menu, use the Configuration/Setup Utility program to set any other network boot protocols. For ... choices are on the server. 2. the server does not support any jumpers or configure the controller. v Setup Key Stroke 60 IBM System x3850 Type 8864: User's Guide Configuring the Gigabit Ethernet controller The Ethernet controller is integrated on the network. Note: Your server does not support changing...
User Manual
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... If you have installed the OSA device driver and IBM Mapping layer, the update can also use SOL to a firmware update diskette on the front of the server. 72 IBM System x3850 Type 8864: User's Guide sysinfo Display general system information that is related to remotely perform control... and management functions over a Serial over a LAN or serial port interface from http://www.ibm.com/servers/eserver/support/xseries/ index.html....
... If you have installed the OSA device driver and IBM Mapping layer, the update can also use SOL to a firmware update diskette on the front of the server. 72 IBM System x3850 Type 8864: User's Guide sysinfo Display general system information that is related to remotely perform control... and management functions over a Serial over a LAN or serial port interface from http://www.ibm.com/servers/eserver/support/xseries/ index.html....
Service Guide
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... information about the terms of warranty service that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is designated for your IBM® System x3850 Type 8864 server. It provides general information about the server, including information about the terms of Tier 1 CRUs is in...
... information about the terms of warranty service that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is designated for your IBM® System x3850 Type 8864 server. It provides general information about the server, including information about the terms of Tier 1 CRUs is in...
Service Guide
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... to: v View configuration information v View and change assignments for the latest version of startup devices v Set and change . 14 IBM System x3850 Type 8864: Problem Determination and Service Guide When the prompt Press F1 for advanced hardware features v View and clear error logs v Change interrupt ...menu is available. 3. Select settings to detect the server model and installed hardware options, configure the server hardware, provide device drivers, and help you must type the administrator password to learn about ServerGuide features. Follow the instructions on the screen to start...
... to: v View configuration information v View and change assignments for the latest version of startup devices v Set and change . 14 IBM System x3850 Type 8864: Problem Determination and Service Guide When the prompt Press F1 for advanced hardware features v View and clear error logs v Change interrupt ...menu is available. 3. Select settings to detect the server model and installed hardware options, configure the server hardware, provide device drivers, and help you must type the administrator password to learn about ServerGuide features. Follow the instructions on the screen to start...
Service Guide
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... code. and change SAS controller settings. Once you must install a device driver to enable the operating system to specify the startup order of data on the screen to http://www.ibm.com/ servers/eserver/support/xseries/index.html. The firmware update utility program ...and reception of devices and enable or disable operating-system wake-up support. 20 IBM System x3850 Type 8864: Problem Determination and Service Guide Configuring the Ethernet controller The Ethernet controller is part of the SAS firmware. For device drivers and information about configuring the controller, go to...
... code. and change SAS controller settings. Once you must install a device driver to enable the operating system to specify the startup order of data on the screen to http://www.ibm.com/ servers/eserver/support/xseries/index.html. The firmware update utility program ...and reception of devices and enable or disable operating-system wake-up support. 20 IBM System x3850 Type 8864: Problem Determination and Service Guide Configuring the Ethernet controller The Ethernet controller is part of the SAS firmware. For device drivers and information about configuring the controller, go to...
Service Guide
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v The correct device driver is a FRU, the part must be replaced by a trained service technician. ... and the connector pins are installed correctly. CD or DVD drive b. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are listed in the Action... the suggested actions in the order in which they are field replaceable units (FRU). v See Chapter 3, "Parts listing, Type 8864," on . Symptom Action The CD or DVD drive is not working . 2. A CD or DVD is not recognized. 1....
v The correct device driver is a FRU, the part must be replaced by a trained service technician. ... and the connector pins are installed correctly. CD or DVD drive b. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are listed in the Action... the suggested actions in the order in which they are field replaceable units (FRU). v See Chapter 3, "Parts listing, Type 8864," on . Symptom Action The CD or DVD drive is not working . 2. A CD or DVD is not recognized. 1....
Service Guide
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...server. I /O board 4. Make sure that step must be performed only by a trained service technician. v The mouse device drivers are not reversed. I /O board 4. Reseat the following components: a. Chapter 5. Diagnostics 91 Symptom Action All or some ... Follow the suggested actions in the order in which components are field replaceable units (FRU). See http://www.ibm.com/servers/ eserver/serverproven/compat/us /. Replace the components listed in step 3 one at a time, in...the Configuration/Setup Utility program 3. v See Chapter 3, "Parts listing, Type 8864," on . 3.
...server. I /O board 4. Make sure that step must be performed only by a trained service technician. v The mouse device drivers are not reversed. I /O board 4. Reseat the following components: a. Chapter 5. Diagnostics 91 Symptom Action All or some ... Follow the suggested actions in the order in which components are field replaceable units (FRU). See http://www.ibm.com/servers/ eserver/serverproven/compat/us /. Replace the components listed in step 3 one at a time, in...the Configuration/Setup Utility program 3. v See Chapter 3, "Parts listing, Type 8864," on . 3.
Service Guide
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... during startup. 2. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 92 IBM System x3850 Type 8864: Problem Determination and Service Guide If a USB hub is securely connected to the server. 3. Symptom Action All or some keys on page 23 ...from the hub and connect it directly to the server, the keyboard and mouse or pointing-device cables are not reversed, and the device drivers are installed correctly. USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which components are field ...
... during startup. 2. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 92 IBM System x3850 Type 8864: Problem Determination and Service Guide If a USB hub is securely connected to the server. 3. Symptom Action All or some keys on page 23 ...from the hub and connect it directly to the server, the keyboard and mouse or pointing-device cables are not reversed, and the device drivers are installed correctly. USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which components are field ...
Service Guide
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v If an action step is working correctly by "(Trained service technician only)", that step must be a video device driver. 4. Try using a different monitor on the server, or try using the monitor being tested on the rear of the server, thus bypassing the ..."Recovering from in the order shown, restarting the server each time. Make sure that no power to a different slot. v See Chapter 3, "Parts listing, Type 8864," on . Make sure the monitor cables are connected correctly. Reseat the following : a. v The monitor is solved. Diagnostics 95 Symptom Action Testing the monitor 1. ...
v If an action step is working correctly by "(Trained service technician only)", that step must be a video device driver. 4. Try using a different monitor on the server, or try using the monitor being tested on the rear of the server, thus bypassing the ..."Recovering from in the order shown, restarting the server each time. Make sure that no power to a different slot. v See Chapter 3, "Parts listing, Type 8864," on . Make sure the monitor cables are connected correctly. Reseat the following : a. v The monitor is solved. Diagnostics 95 Symptom Action Testing the monitor 1. ...
Service Guide
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...drivers for the application. 2. Move the device and the monitor at least 76 mm (3 in.). Replace the components listed in step 2 one at a time, in .) apart, and turn on page 156. If the wrong language is preceded by a trained service technician. v See Chapter 3, "Parts listing, Type 8864...the Action column until the problem is at least 305 mm (12 in the order shown, restarting the server each time. 96 IBM System x3850 Type 8864: Problem Determination and Service Guide v Follow the suggested actions in the order in which components are listed in the order shown, ...
...drivers for the application. 2. Move the device and the monitor at least 76 mm (3 in.). Replace the components listed in step 2 one at a time, in .) apart, and turn on page 156. If the wrong language is preceded by a trained service technician. v See Chapter 3, "Parts listing, Type 8864...the Action column until the problem is at least 305 mm (12 in the order shown, restarting the server each time. 96 IBM System x3850 Type 8864: Problem Determination and Service Guide v Follow the suggested actions in the order in which components are listed in the order shown, ...
Service Guide
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...memory card, or microprocessor board for up to help you can isolate a problem. v The operating system supports USB devices. 3. The server is designed so that LEDs remain lit when the server is ...to an ac power source but is not turned on, provided that : v The correct USB device driver is connected to be performed only by a trained service technician. You might have to be connected ...Running the on-board diagnostic programs" on page 111). 2. v See Chapter 3, "Parts listing, Type 8864," on page 23 to reset the server and run the power-on page 94. Video problems See "...
...memory card, or microprocessor board for up to help you can isolate a problem. v The operating system supports USB devices. 3. The server is designed so that LEDs remain lit when the server is ...to an ac power source but is not turned on, provided that : v The correct USB device driver is connected to be performed only by a trained service technician. You might have to be connected ...Running the on-board diagnostic programs" on page 111). 2. v See Chapter 3, "Parts listing, Type 8864," on page 23 to reset the server and run the power-on page 94. Video problems See "...
Service Guide
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... installed, and run the test again. 2. Reseat the following components: a. Run the diagnostic LED test for the failing LED. 124 IBM System x3850 Type 8864: Problem Determination and Service Guide v If an action step is solved. from the server, wait 30 seconds, reconnect the power cords,..."(Trained service technician only)", that step must be performed only by a trained service technician. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the...
... installed, and run the test again. 2. Reseat the following components: a. Run the diagnostic LED test for the failing LED. 124 IBM System x3850 Type 8864: Problem Determination and Service Guide v If an action step is solved. from the server, wait 30 seconds, reconnect the power cords,..."(Trained service technician only)", that step must be performed only by a trained service technician. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the...
Service Guide
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... Reseat the scalability cables and microprocessor board. 2. Replace the microprocessor board. 136 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 55). Invalid Fan configuration Replace any missing or failed fans. Machine... first. SPINT, PCI Bridge B Information only. Replace the scalability cartridge assembly. 4. Reinstall the operating system with the applicable device drivers. Machine check asserted - The machine check was reported by a trained service technician. Replace the microprocessor ...
... Reseat the scalability cables and microprocessor board. 2. Replace the microprocessor board. 136 IBM System x3850 Type 8864: Problem Determination and Service Guide v See Chapter 3, "Parts listing, Type 8864," on page 55). Invalid Fan configuration Replace any missing or failed fans. Machine... first. SPINT, PCI Bridge B Information only. Replace the scalability cartridge assembly. 4. Reinstall the operating system with the applicable device drivers. Machine check asserted - The machine check was reported by a trained service technician. Replace the microprocessor ...
Service Guide
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... Replace any missing or failed fans or power supplies. Reconfigure the O/S watchdog timer to be a higher value (consistent with applicable device drivers. Disable the O/S watchdog. 4. Replace the power supply. 138 IBM System x3850 Type 8864: Problem Determination and Service Guide See, "Memory problems" on page 3). 3. Reconfigure the POST watchdog timer to be performed only by...
... Replace any missing or failed fans or power supplies. Reconfigure the O/S watchdog timer to be a higher value (consistent with applicable device drivers. Disable the O/S watchdog. 4. Replace the power supply. 138 IBM System x3850 Type 8864: Problem Determination and Service Guide See, "Memory problems" on page 3). 3. Reconfigure the POST watchdog timer to be performed only by...
Service Guide
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...memory cards that have damaged pins and ensure that the correct device drivers are working , the network administrator must investigate other possible sources of the server. v Each adapter. v Check for operating-system-specific causes for bent or damaged interface pins. If you suspect that... you are using the correct device drivers, which come with the server. The minimum configuration requirement is active on the memory card v One power supply 156 IBM System x3850 Type 8864: Problem Determination and Service Guide v Make sure that the BIOS...
...memory cards that have damaged pins and ensure that the correct device drivers are working , the network administrator must investigate other possible sources of the server. v Each adapter. v Check for operating-system-specific causes for bent or damaged interface pins. If you suspect that... you are using the correct device drivers, which come with the server. The minimum configuration requirement is active on the memory card v One power supply 156 IBM System x3850 Type 8864: Problem Determination and Service Guide v Make sure that the BIOS...