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... path diagnostics 60 Light path diagnostic LEDs 63 Remind button 67 © Copyright IBM Corp. 2007 iii Introduction 1 Related documentation 1 Notices and statements used in this document 2 Features and specifications 3 Server controls, LEDs, and connectors 4 Front view 4 Rear view 6 System-board layouts 8 I/O board internal connectors and jumpers 8 Memory-card connectors 9 Memory-card LEDs...
... path diagnostics 60 Light path diagnostic LEDs 63 Remind button 67 © Copyright IBM Corp. 2007 iii Introduction 1 Related documentation 1 Notices and statements used in this document 2 Features and specifications 3 Server controls, LEDs, and connectors 4 Front view 4 Rear view 6 System-board layouts 8 I/O board internal connectors and jumpers 8 Memory-card connectors 9 Memory-card LEDs...
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... agent utility program Using the ServeRAID configuration programs . 147 . 147 . 147 . 148 . 148 153 . 154 . 154 . 154 . 155 iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Parts listing, Type 8863, 7362 107 Server replaceable units 108 Alcohol wipes 110 Power cords 110 Chapter 4. Power-supply LEDs 67 Diagnostic programs, messages, and error...
... agent utility program Using the ServeRAID configuration programs . 147 . 147 . 147 . 148 . 148 153 . 154 . 154 . 154 . 155 iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Parts listing, Type 8863, 7362 107 Server replaceable units 108 Alcohol wipes 110 Power cords 110 Chapter 4. Power-supply LEDs 67 Diagnostic programs, messages, and error...
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...or broken tools or testers. Guidelines for trained service technicians This section contains information for worn, frayed, or pinched cables. 8. Each IBM product, as a damaged CRT face or a bulging capacitor. Consider the following steps: 1. Remove the cover. 5. v Explosive ...for any obvious non-IBM alterations. Make sure that the power-supply cover fasteners (screws or rivets) have handles that they present: v Electrical hazards, especially primary power. Check inside the server for safe operational condition. viii IBM System x3850 Type 8863, 7362: Problem Determination...
...or broken tools or testers. Guidelines for trained service technicians This section contains information for worn, frayed, or pinched cables. 8. Each IBM product, as a damaged CRT face or a bulging capacitor. Consider the following steps: 1. Remove the cover. 5. v Explosive ...for any obvious non-IBM alterations. Make sure that the power-supply cover fasteners (screws or rivets) have handles that they present: v Electrical hazards, especially primary power. Check inside the server for safe operational condition. viii IBM System x3850 Type 8863, 7362: Problem Determination...
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... danger statement in this documentation before you install the device. x IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide For example, if a caution statement begins with a number. Be sure to cross reference an English-language caution or danger statement with your server or optional device before performing the instructions. Read any additional safety...
... danger statement in this documentation before you install the device. x IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide For example, if a caution statement begins with a number. Be sure to cross reference an English-language caution or danger statement with your server or optional device before performing the instructions. Read any additional safety...
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...IBM® System x3850 server is in a rack. The server comes with the server: v Installation Guide This printed document contains instructions for setting up -to get help you received with the server. For more information about those features, or technical updates might be available to provide additional information that you can obtain up the server... and basic instructions for installing some options, and how to -date information about the server and other IBM server products at http://www.ibm.com/servers/eserver/serverproven/compat/us/. In addition...
...IBM® System x3850 server is in a rack. The server comes with the server: v Installation Guide This printed document contains instructions for setting up -to get help you received with the server. For more information about those features, or technical updates might be available to provide additional information that you can obtain up the server... and basic instructions for installing some options, and how to -date information about the server and other IBM server products at http://www.ibm.com/servers/eserver/serverproven/compat/us/. In addition...
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...is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. 2 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide A caution statement is placed just before the description of a ...System x3850. 5. v Attention: These notices indicate potential damage to http://www.ibm.com/support/. 2. In the Browse by topic section, click Publications. 3. Click Continue. Each statement is on the IBM Documentation CD. A danger statement is placed just before the instruction or situation in the Brand field, select Servers...
...is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. 2 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide A caution statement is placed just before the description of a ...System x3850. 5. v Attention: These notices indicate potential damage to http://www.ibm.com/support/. 2. In the Browse by topic section, click Publications. 3. Click Continue. Each statement is on the IBM Documentation CD. A danger statement is placed just before the instruction or situation in the Brand field, select Servers...
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... v Minimum: 2 GB depending on : - 10° to 35°C (50° to 90°F); Server on server model, expandable to 32 GB v Type: 333 MHz, registered, ECC, PC2-3200 double data rate (DDR) II... installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply: v Standard: One dual-rated...to 80% - Minimum: 200 V ac Integrated functions: v Baseboard management controller v IBM EXA-32 Chipset with ISO v Serial connector 9296. SVGA compatible the American National Standards ...
... v Minimum: 2 GB depending on : - 10° to 35°C (50° to 90°F); Server on server model, expandable to 32 GB v Type: 333 MHz, registered, ECC, PC2-3200 double data rate (DDR) II... installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply: v Standard: One dual-rated...to 80% - Minimum: 200 V ac Integrated functions: v Baseboard management controller v IBM EXA-32 Chipset with ISO v Serial connector 9296. SVGA compatible the American National Standards ...
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...the LED flashes slowly (one flash per second), the controller is a suboptimal condition in the system-event log about the condition. A power-control-button shield comes with the server. The following illustration shows the controls, LEDs, and connectors on the operator information panel: ...server models, each hot-swap hard disk drive has an activity LED. v Power-control button: Press this LED is lit, it indicates that the BMC log is being rebuilt. If the LED flashes rapidly (three flashes per second), the drive is full or almost full. 4 IBM System x3850 Type 8863...
...the LED flashes slowly (one flash per second), the controller is a suboptimal condition in the system-event log about the condition. A power-control-button shield comes with the server. The following illustration shows the controls, LEDs, and connectors on the operator information panel: ...server models, each hot-swap hard disk drive has an activity LED. v Power-control button: Press this LED is lit, it indicates that the BMC log is being rebuilt. If the LED flashes rapidly (three flashes per second), the drive is full or almost full. 4 IBM System x3850 Type 8863...
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.... An LED on . v Locator LED: When this connector. The LED might be burned out. Important: If the server has a baseboard management controller, clear the BMC log and system-event log after you must disconnect the power cords from the DVD drive. Chapter 1. DVD-eject button: Press this LED... a SAS hard disk drive is flashing, it has been lit remotely by the system administrator to help isolate the error. This LED and LEDs on the IBM Documentation CD for information about clearing the logs. v System-error LED: When this button to release a CD or DVD from the electrical ...
.... An LED on . v Locator LED: When this connector. The LED might be burned out. Important: If the server has a baseboard management controller, clear the BMC log and system-event log after you must disconnect the power cords from the DVD drive. Chapter 1. DVD-eject button: Press this LED... a SAS hard disk drive is flashing, it has been lit remotely by the system administrator to help isolate the error. This LED and LEDs on the IBM Documentation CD for information about clearing the logs. v System-error LED: When this button to release a CD or DVD from the electrical ...
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...USB 2 connector: Connect a USB device to this LED is lit, it indicates that there is on the SP Ethernet 10/100 connector. System serial connector: Connect a 9-pin serial device to this connector. Keyboard connector: Connect a keyboard to this connector. USB 1 connector: Connect ...problem with the Remote Supervisor Adapter II SlimLine. 6 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide When this connector. Rear view The following illustration shows the connectors and LEDs on the rear of the server. Video connector: Connect a monitor to this LED...
...USB 2 connector: Connect a USB device to this LED is lit, it indicates that there is on the SP Ethernet 10/100 connector. System serial connector: Connect a 9-pin serial device to this connector. Keyboard connector: Connect a keyboard to this connector. USB 1 connector: Connect ...problem with the Remote Supervisor Adapter II SlimLine. 6 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide When this connector. Rear view The following illustration shows the connectors and LEDs on the rear of the server. Video connector: Connect a monitor to this LED...
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...it indicates that there is an active connection on the Ethernet port. When this LED is lit, it indicates that there is activity between the server and the network. Gigabit Ethernet 2 link LED: This LED is on the Gigabit Ethernet 2 connector. The optional Integrated xSeries Adapter (IXA) cab...installed only in slot 2. When this LED is lit, it indicates that there is a problem with the I /O board and is activity between the server and the network. Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector. When this LED flashes, it indicates that comes ...
...it indicates that there is an active connection on the Ethernet port. When this LED is lit, it indicates that there is activity between the server and the network. Gigabit Ethernet 2 link LED: This LED is on the Gigabit Ethernet 2 connector. The optional Integrated xSeries Adapter (IXA) cab...installed only in slot 2. When this LED is lit, it indicates that there is a problem with the I /O board and is activity between the server and the network. Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector. When this LED flashes, it indicates that comes ...
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... of this jumper to pins 2 and 3 to force the server to startup when you connect the server to prevent a Wake on password check. Change the position of this document might differ slightly from waking the system when the system is pins 1 and 2. Move the jumper to pins 2 ...position of this jumper to pins 2 and 3 to use the primary page during startup. The illustrations in the powered-off state. 8 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Power-on the I /O board internal connectors and jumpers The following illustrations show the connectors, LEDs,...
... of this jumper to pins 2 and 3 to force the server to startup when you connect the server to prevent a Wake on password check. Change the position of this document might differ slightly from waking the system when the system is pins 1 and 2. Move the jumper to pins 2 ...position of this jumper to pins 2 and 3 to use the primary page during startup. The illustrations in the powered-off state. 8 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Power-on the I /O board internal connectors and jumpers The following illustrations show the connectors, LEDs,...
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...error messages. When this chapter, see Appendix A, "Getting help you run the test. © Copyright IBM Corp. 2007 13 If POST detects a problem, more information. If a power-on the server, it performs a series of tests to help and technical assistance," on page 20 for more information....tables to indicate successful test completion or the detection of the operating system opens, or an application program starts. v Light path diagnostics Use the light path diagnostics to help you solve some of the server. See "Light path diagnostics" on page 47. POST When ...
...error messages. When this chapter, see Appendix A, "Getting help you run the test. © Copyright IBM Corp. 2007 13 If POST detects a problem, more information. If a power-on the server, it performs a series of tests to help and technical assistance," on page 20 for more information....tables to indicate successful test completion or the detection of the operating system opens, or an application program starts. v Light path diagnostics Use the light path diagnostics to help you solve some of the server. See "Light path diagnostics" on page 47. POST When ...
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... to indicate that are detected during startup, other beep codes might occur. Battery b. Replace the components listed in the order shown, restarting the server each time. 14 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide When POST is completed, one at a time, in step 1 one beep is working correctly. Reseat the following...
... to indicate that are detected during startup, other beep codes might occur. Battery b. Replace the components listed in the order shown, restarting the server each time. 14 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide When POST is completed, one at a time, in step 1 one beep is working correctly. Reseat the following...
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...failed. 1. Reseat the following components: a. Microprocessor tray d. Replace the following components one at a time, in the order shown, restarting the server each time. 3-3-2 Critical SMBUS error occurred. 1. Reseat the I /O board. 2. Reseat the I /O board. 2. Replace the I /O ...Time-of-day clock failed. 1. Beep code Description Action 2-1-1 Secondary DMA register failed. 1. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). ...
...failed. 1. Reseat the following components: a. Microprocessor tray d. Replace the following components one at a time, in the order shown, restarting the server each time. 3-3-2 Critical SMBUS error occurred. 1. Reseat the I /O board. 2. Reseat the I /O board. 2. Replace the I /O ...Time-of-day clock failed. 1. Beep code Description Action 2-1-1 Secondary DMA register failed. 1. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). ...
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... the order shown, restarting the server each time. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Memory card c. Memory card c. (Trained service technician only) Microprocessor tray 16 IBM System x3850 Type 8863, 7362: Problem Determination and Service...
... the order shown, restarting the server each time. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Memory card c. Memory card c. (Trained service technician only) Microprocessor tray 16 IBM System x3850 Type 8863, 7362: Problem Determination and Service...
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...the components listed in step 1 one at a time, in the order shown, restarting the server each time. Microprocessor tray b. Reseat the following components: a. (Trained service technician only) ... in the order shown, restarting the server each time. I /O board 2. Replace the following components one at a time, in the order shown, restarting the server each time. I /O board One .... One long and one at a time, in the order shown, restarting the server each time. I/O board 2. Beep code Description Action One continuous beep Microprocessor error. 1. Reseat the following ...
...the components listed in step 1 one at a time, in the order shown, restarting the server each time. Microprocessor tray b. Reseat the following components: a. (Trained service technician only) ... in the order shown, restarting the server each time. I /O board 2. Replace the following components one at a time, in the order shown, restarting the server each time. I /O board One .... One long and one at a time, in the order shown, restarting the server each time. I/O board 2. Beep code Description Action One continuous beep Microprocessor error. 1. Reseat the following ...
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beeps 1. Reseat the following components one at a time, in the order shown, restarting the server each time. I /O board No-beep symptoms v Follow the suggested actions in the order in which they are listed in the ...POST. 1. No beeps occur, and there is preceded by "(Trained service technician only)", that were generated during POST and all system status messages from the service processor. 18 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Microprocessor tray b. Replace the following components: a. See "Solving undetermined problems" on page...
beeps 1. Reseat the following components one at a time, in the order shown, restarting the server each time. I /O board No-beep symptoms v Follow the suggested actions in the order in which they are listed in the ...POST. 1. No beeps occur, and there is preceded by "(Trained service technician only)", that were generated during POST and all system status messages from the service processor. 18 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Microprocessor tray b. Replace the following components: a. See "Solving undetermined problems" on page...
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...using the diagnostic programs, see default configuration. Reseat the I /O board. 20 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Turn on page 70. v To view the system-error log (available only if an optional Remote Supervisor Adapter II SlimLine is ...the administrator password to the latest level (see "Running the on-board diagnostic programs" on the server. 2. "Updating the firmware" on the server. 3. v See Chapter 3, "Parts listing, Type 8863, 7362," on password and an administrator password, you have set both a power-on all ...
...using the diagnostic programs, see default configuration. Reseat the I /O board. 20 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Turn on page 70. v To view the system-error log (available only if an optional Remote Supervisor Adapter II SlimLine is ...the administrator password to the latest level (see "Running the on-board diagnostic programs" on the server. 2. "Updating the firmware" on the server. 3. v See Chapter 3, "Parts listing, Type 8863, 7362," on password and an administrator password, you have set both a power-on all ...
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...Replace the microprocessor tray. 5. Reseat the following components: a. Battery b. Remove all adapters and reinstall them one at a time, restarting the server each time. 162 Device configuration error. 1. then, replace the failing adapter. 2. Replace the components listed in step 1 one at a ... Reseat the following components: a. Chapter 2. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to identify the failing adapter; then, reinstall the battery and restart the server. 4. Battery b. I/O board 3. Replace the components listed in step 2 one at a...
...Replace the microprocessor tray. 5. Reseat the following components: a. Battery b. Remove all adapters and reinstall them one at a time, restarting the server each time. 162 Device configuration error. 1. then, replace the failing adapter. 2. Replace the components listed in step 1 one at a ... Reseat the following components: a. Chapter 2. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to identify the failing adapter; then, reinstall the battery and restart the server. 4. Battery b. I/O board 3. Replace the components listed in step 2 one at a...