Service Reference Guide - HP Compaq dx2290 Business PC
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Table of contents 1 Install the Operating System Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display ...2 Microsoft System Restore ...2 System Recovery ...3 Creating Recovery Discs ...3 Choosing Recovery Disc Media ... ...8 Computer Setup-Advanced 9 Computer Setup-Power 11 Computer Setup-Boot ...11 Computer Setup-Exit ...11 Recovering the Configuration Settings 12 3 HP Hardware Diagnostics HP Hardware Diagnostics ...13 Step 1: Before you begin 13 Step 2: Start Hardware Diagnostic Tools 13 Step 3: Check Alert Messages 13 Step 4:...
Table of contents 1 Install the Operating System Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display ...2 Microsoft System Restore ...2 System Recovery ...3 Creating Recovery Discs ...3 Choosing Recovery Disc Media ... ...8 Computer Setup-Advanced 9 Computer Setup-Power 11 Computer Setup-Boot ...11 Computer Setup-Exit ...11 Recovering the Configuration Settings 12 3 HP Hardware Diagnostics HP Hardware Diagnostics ...13 Step 1: Before you begin 13 Step 2: Start Hardware Diagnostic Tools 13 Step 3: Check Alert Messages 13 Step 4:...
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... documentation provided with the graphics controller utility or the documentation that you must also install the drivers for the operating system from http://www.hp.com/support. The feature does this System Restore procedure before it records the computer settings at...can select or change display settings. To manually add restore points: 1. Click the Windows Start Button. 3. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is installed, the operating system automatically creates a restore point before using the...
... documentation provided with the graphics controller utility or the documentation that you must also install the drivers for the operating system from http://www.hp.com/support. The feature does this System Restore procedure before it records the computer settings at...can select or change display settings. To manually add restore points: 1. Click the Windows Start Button. 3. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is installed, the operating system automatically creates a restore point before using the...
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...Help and Support. System Recovery After you installed since your hard disk drive. System Recovery reinstalls the operating system, programs, and drivers. Run the recovery from the Hard Disk Drive on CDs included in the computer accessory box, and software programs you have created... computer. System Recovery 3 System Recovery - However, you want to reinstall the factory-shipped operating system, software programs, and hardware drivers. This includes software that you must reinstall any software that was not installed on the computer at the factory. The recovery image ...
...Help and Support. System Recovery After you installed since your hard disk drive. System Recovery reinstalls the operating system, programs, and drivers. Run the recovery from the Hard Disk Drive on CDs included in the computer accessory box, and software programs you have created... computer. System Recovery 3 System Recovery - However, you want to reinstall the factory-shipped operating system, software programs, and hardware drivers. This includes software that you must reinstall any software that was not installed on the computer at the factory. The recovery image ...
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The number of discs in the recovery disc set . Click All Programs. 4. Click PC Help & Tools. 5. The Recovery Disc Creator window appears. 7. Follow the on your computer. Store the Recovery discs in the following procedures to verify that... recovery image on the keyboard during startup. ● Through recovery discs that you the number of blank discs needed to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). To create Recovery discs: 1. Click the Windows Start Button. 3. Close all open programs. 2. To ...
The number of discs in the recovery disc set . Click All Programs. 4. Click PC Help & Tools. 5. The Recovery Disc Creator window appears. 7. Follow the on your computer. Store the Recovery discs in the following procedures to verify that... recovery image on the keyboard during startup. ● Through recovery discs that you the number of blank discs needed to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). To create Recovery discs: 1. Click the Windows Start Button. 3. Close all open programs. 2. To ...
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... may result in this chapter for probable causes and recommended solutions. Safety and Comfort WARNING! Safety and Comfort 71 Refer to Chapter 1, HP Hardware Diagnostics on page 13 for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with... plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at startup, refer to...
... may result in this chapter for probable causes and recommended solutions. Safety and Comfort WARNING! Safety and Comfort 71 Refer to Chapter 1, HP Hardware Diagnostics on page 13 for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with... plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at startup, refer to...
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...for technical assistance, be operating correctly. ● Check all data on page 90 for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with self-solve diagnostics....is set to the appropriate voltage for loose connections or incorrect connections. ● Wake the computer by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. If the system beeps, then the keyboard should be prepared to do the following to...
...for technical assistance, be operating correctly. ● Check all data on page 90 for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with self-solve diagnostics....is set to the appropriate voltage for loose connections or incorrect connections. ● Wake the computer by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. If the system beeps, then the keyboard should be prepared to do the following to...
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... power button for more than the factory-installed operating system, check to be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is pressed. For example, if you are using a printer,... you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Look for that it yourself or if you need a driver for the LED on some models only) and a single monitor, the monitor must disconnect the power cord from the wall outlet and allow the...
... power button for more than the factory-installed operating system, check to be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is pressed. For example, if you are using a printer,... you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Look for that it yourself or if you need a driver for the LED on some models only) and a single monitor, the monitor must disconnect the power cord from the wall outlet and allow the...
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... cannot be loose. Select File > Properties > Tools. The system may have automatically recognized a newly installed device. If it is not listed, the probable cause is a driver problem. The device is enabled in Computer Setup. Remove the diskette from the hard drive but the hard 1. Insert a bootable diskette into the diskette drive...
... cannot be loose. Select File > Properties > Tools. The system may have automatically recognized a newly installed device. If it is not listed, the probable cause is a driver problem. The device is enabled in Computer Setup. Remove the diskette from the hard drive but the hard 1. Insert a bootable diskette into the diskette drive...
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...connector. Using the keyboard arrow keys, select Enable VGA monitor. Use the sliding control to the graphics card and the monitor. Dim characters. drivers may not be set properly. Ensure that the monitor is being used with energy saver features. Solution Adjust the monitor brightness and contrast controls... card. Cause Solution Monitor cable is bad. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the computer are not properly connected. Monitor does not function properly when used with the 1.
...connector. Using the keyboard arrow keys, select Enable VGA monitor. Use the sliding control to the graphics card and the monitor. Dim characters. drivers may not be set properly. Ensure that the monitor is being used with energy saver features. Solution Adjust the monitor brightness and contrast controls... card. Cause Solution Monitor cable is bad. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the computer are not properly connected. Monitor does not function properly when used with the 1.
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...audio output connector is online. Try printing using the MS-DOS command: DIR C:\ > LPT1 If the printer works, reload the printer driver. Computer appears to resume from headphones is not designed for powered audio devices front of the speaker or headphones. Cause Solution Jacks have...Printer Problems If you will not print. Cause Solution Headphones are not functioning properly. and is not clear or muffled. The correct printer drivers for the application. 2. jacks or set the jacks to the common causes and solutions listed in , Line-out, headphone, or microphone ...
...audio output connector is online. Try printing using the MS-DOS command: DIR C:\ > LPT1 If the printer works, reload the printer driver. Computer appears to resume from headphones is not designed for powered audio devices front of the speaker or headphones. Cause Solution Jacks have...Printer Problems If you will not print. Cause Solution Headphones are not functioning properly. and is not clear or muffled. The correct printer drivers for the application. 2. jacks or set the jacks to the common causes and solutions listed in , Line-out, headphone, or microphone ...
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... back on. Printer may not be out of the computer and restart the computer. Solution Reconnect all cables. Cause The correct printer driver for the application is displayed. 3. Solving Keyboard and Mouse Problems If you may be connected properly. After the shutdown is empty.... computer. Select online. Program in the following table. Run printer self-test. Printer prints garbled information. Solution Install the correct printer driver for one minute, then turn on a network, you encounter keyboard or mouse problems, see the documentation that came with the equipment ...
... back on. Printer may not be out of the computer and restart the computer. Solution Reconnect all cables. Cause The correct printer driver for the application is displayed. 3. Solving Keyboard and Mouse Problems If you may be connected properly. After the shutdown is empty.... computer. Select online. Program in the following table. Run printer self-test. Printer prints garbled information. Solution Install the correct printer driver for one minute, then turn on a network, you encounter keyboard or mouse problems, see the documentation that came with the equipment ...
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...determine if you still cannot resolve the issue, contact Customer Support. Solution 1. If you are codes for specific problems. 3. Network driver does not detect network controller. Run Computer Setup and enable network controller. 2. Cause Solution Wrong memory modules were used in the ...Observe the beeps and LED lights on -LAN. Cause Network controller is not enabled. NIC for the correct driver or obtain the latest driver from the manufacturer's Web site. Enable the network controller in the upgrade or memory 1. Click Properties. 5. Incorrect network...
...determine if you still cannot resolve the issue, contact Customer Support. Solution 1. If you are codes for specific problems. 3. Network driver does not detect network controller. Run Computer Setup and enable network controller. 2. Cause Solution Wrong memory modules were used in the ...Observe the beeps and LED lights on -LAN. Cause Network controller is not enabled. NIC for the correct driver or obtain the latest driver from the manufacturer's Web site. Enable the network controller in the upgrade or memory 1. Click Properties. 5. Incorrect network...
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...match the configuration of the cable is detected. Cause Solution The network controller requires drivers. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable. The network controller is a problem with the ...network. Verify that the cable and device at the other end Ensure that the drivers were not accidentally deleted when the drivers for link status. Table D-12 Solving Network Problems (continued) Network status link light never flashes. Diagnostics ...
...match the configuration of the cable is detected. Cause Solution The network controller requires drivers. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable. The network controller is a problem with the ...network. Verify that the cable and device at the other end Ensure that the drivers were not accidentally deleted when the drivers for link status. Table D-12 Solving Network Problems (continued) Network status link light never flashes. Diagnostics ...
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... correct industry-standard device for your NIC. Cause Solution The files containing the network drivers are listed in the following table. The cable is securely attached to boot from http://www.hp.com and reinstall them. Replace the network controller. sequence to the correct device.... Problems 93 New network card will not boot. To avoid damage to network server when attempting Remote System Installation. Download the network drivers from another source. Cannot connect to the DIMMs or the system board, you encounter memory problems, some models, ECC and non-...
... correct industry-standard device for your NIC. Cause Solution The files containing the network drivers are listed in the following table. The cable is securely attached to boot from http://www.hp.com and reinstall them. Replace the network controller. sequence to the correct device.... Problems 93 New network card will not boot. To avoid damage to network server when attempting Remote System Installation. Download the network drivers from another source. Cannot connect to the DIMMs or the system board, you encounter memory problems, some models, ECC and non-...
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... Computer Setup utility. See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section. CD-ROM or DVD devices are not detected or driver is a driver problem. Replace media. Movie rating locked out by parental lock. If it is not listed, the probable cause is not installed. Movie will not...
... Computer Setup utility. See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section. CD-ROM or DVD devices are not detected or driver is a driver problem. Replace media. Movie rating locked out by parental lock. If it is not listed, the probable cause is not installed. Movie will not...
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... CD-ROM or DVD-ROM drive. 1. Change the default drive letter for this topic. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. If the disc still does not start because it has to determine the type of media. The DVD...
... CD-ROM or DVD-ROM drive. 1. Change the default drive letter for this topic. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. If the disc still does not start because it has to determine the type of media. The DVD...
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... If the USB device requires AC power, be sure one end is connected to the front of the Service Reference Guide. Install the correct driver for the device. Solving Front Panel Component Problems 97 Ensure the device is set to a live outlet. 1. Solution Run the Computer Setup utility... before applying power to a USB port that has been hidden in the following table. Cause Boot order is not installed. 1. The correct device driver is not correct. Turn off the computer. 2. Cause Solution Device is attached to the system. The cable from USB Drive Key. Cause Solution ...
... If the USB device requires AC power, be sure one end is connected to the front of the Service Reference Guide. Install the correct driver for the device. Solving Front Panel Component Problems 97 Ensure the device is set to a live outlet. 1. Solution Run the Computer Setup utility... before applying power to a USB port that has been hidden in the following table. Cause Boot order is not installed. 1. The correct device driver is not correct. Turn off the computer. 2. Cause Solution Device is attached to the system. The cable from USB Drive Key. Cause Solution ...
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... selected. NOTE: HP Backup and Recovery Manager can be sure it is supported on page 69 to its factory configuration. Double-click System. 3. Double-click Ports (COM & LPT). 6. Click the Hardware tab. 4. Under Device status, verify that all the needed device drivers have installed an ...Under Device usage, verify the modem is not set up properly. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. In the Device Manager area, click the Device Manager button. 5. Solving Software Problems 99 Table D-18 Solving...
... selected. NOTE: HP Backup and Recovery Manager can be sure it is supported on page 69 to its factory configuration. Double-click System. 3. Double-click Ports (COM & LPT). 6. Click the Hardware tab. 4. Under Device status, verify that all the needed device drivers have installed an ...Under Device usage, verify the modem is not set up properly. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. In the Device Manager area, click the Device Manager button. 5. Solving Software Problems 99 Table D-18 Solving...
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... cleaning computer 22 mouse 23 safety precautions 22 computer cleaning 22 connector pin assignments 60 country power cord set requirements 68 Customer Support 71 D device drivers, installing 2 disassembly preparation 26 diskette problems 76 Drive Key problems 96 E electrostatic discharge (ESD) preventing damage 19 error codes 69 ethernet RJ-45 pin assignments...
... cleaning computer 22 mouse 23 safety precautions 22 computer cleaning 22 connector pin assignments 60 country power cord set requirements 68 Customer Support 71 D device drivers, installing 2 disassembly preparation 26 diskette problems 76 Drive Key problems 96 E electrostatic discharge (ESD) preventing damage 19 error codes 69 ethernet RJ-45 pin assignments...