Maintenance and Service Guide
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... Wireless External media cards Ports Docking Keyboard/pointing devices Description 1 TB (NVMe) 1 TB (NVMe), TLC 512 GB (NVMe) 512 GB (NVMe), TLC 256 GB (NVMe) 256 GB (NVMe), TLC Stereo speakers Dual array microphone Intel SST Audio Conexant Smart Amplifier & Ambient Noise Suppression with DTS Studio Sound Integrated HD 720p webcam...Pin AC Port ● Combination mic-in/stereo headphone jack ● RJ-45 (Ethernet) ● USB Type-C Thunderbolt (2) ● USB 3.0 (2) ● USB 3.0 charging ● HDMI Docking support for HP Advanced Docking Station Keyboard Backlit DuraKeys TouchPad 3
... Wireless External media cards Ports Docking Keyboard/pointing devices Description 1 TB (NVMe) 1 TB (NVMe), TLC 512 GB (NVMe) 512 GB (NVMe), TLC 256 GB (NVMe) 256 GB (NVMe), TLC Stereo speakers Dual array microphone Intel SST Audio Conexant Smart Amplifier & Ambient Noise Suppression with DTS Studio Sound Integrated HD 720p webcam...Pin AC Port ● Combination mic-in/stereo headphone jack ● RJ-45 (Ethernet) ● USB Type-C Thunderbolt (2) ● USB 3.0 (2) ● USB 3.0 charging ● HDMI Docking support for HP Advanced Docking Station Keyboard Backlit DuraKeys TouchPad 3
Maintenance and Service Guide
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... Drive HP Elite USB-C Docking Station HP Thunderbolt 3 Docking Station HP Thunderbolt 3 power cable HP Professional Slim Top Load Case HP Business Top Load Case Fingerprint reader insert (for use in Plastic Kit, spare part number 840964-001) HP Ultraslim Keyed Cable Lock HP USB-C to USB 3.0 adapter HP USB Type -A to USB Type C adapter Screw Kit Mouse HP USB laser HP Wireless HP Ultrathin...
... Drive HP Elite USB-C Docking Station HP Thunderbolt 3 Docking Station HP Thunderbolt 3 power cable HP Professional Slim Top Load Case HP Business Top Load Case Fingerprint reader insert (for use in Plastic Kit, spare part number 840964-001) HP Ultraslim Keyed Cable Lock HP USB-C to USB 3.0 adapter HP USB Type -A to USB Type C adapter Screw Kit Mouse HP USB laser HP Wireless HP Ultrathin...
Maintenance and Service Guide
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... system behaviors that cannot be resolved through any other methods (i.e., hard reset), it is considered removable but do not connect any port replicator or docking station. 3. If a startup menu appears, use the following steps: 1. Notebooks store low-level settings like the system time and hardware settings in ..., which requires removing and reinserting the 3V RTC battery for a short period of the peripheral devices, run Windows Update and HP Support Assistant to turn the computer over and look for the battery removal/replacement. 9. Remove the computer from the computer. 5.
... system behaviors that cannot be resolved through any other methods (i.e., hard reset), it is considered removable but do not connect any port replicator or docking station. 3. If a startup menu appears, use the following steps: 1. Notebooks store low-level settings like the system time and hardware settings in ..., which requires removing and reinserting the 3V RTC battery for a short period of the peripheral devices, run Windows Update and HP Support Assistant to turn the computer over and look for the battery removal/replacement. 9. Remove the computer from the computer. 5.
Maintenance and Service Guide
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...safe mode often resolves issues quickly. ● Disconnect any external USB storage, remove any discs in optical drives, remove the computer from a docking station, remove external video, etc. ● In addition to safe mode may help identify what may resolve thermal power-down further with a minimum ...operating system, booting to removing recently added components, the issue can be used to remove as much as hardware as described below. HP will not honor the warranty for details). This essential configuration is to troubleshoot power-on . The purpose is often used by ...
...safe mode often resolves issues quickly. ● Disconnect any external USB storage, remove any discs in optical drives, remove the computer from a docking station, remove external video, etc. ● In addition to safe mode may help identify what may resolve thermal power-down further with a minimum ...operating system, booting to removing recently added components, the issue can be used to remove as much as hardware as described below. HP will not honor the warranty for details). This essential configuration is to troubleshoot power-on . The purpose is often used by ...
Maintenance and Service Guide
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...updated. ● Cables or connections are other basic functions. Update the case with the general troubleshooting steps above (General troubleshooting steps on www.hp.com. Be sure that may have omitted steps in the provided repair instructions (e.g., Spare Part Replacement Instructions). ● Skipping one of information available... If you used . 80 Chapter 7 Troubleshooting guide It may be caused by a loose connection resulting from Troubleshooting Methodology table results in an HP Public document, provide the document information to the docking station if a dock is defective.
...updated. ● Cables or connections are other basic functions. Update the case with the general troubleshooting steps above (General troubleshooting steps on www.hp.com. Be sure that may have omitted steps in the provided repair instructions (e.g., Spare Part Replacement Instructions). ● Skipping one of information available... If you used . 80 Chapter 7 Troubleshooting guide It may be caused by a loose connection resulting from Troubleshooting Methodology table results in an HP Public document, provide the document information to the docking station if a dock is defective.
Maintenance and Service Guide
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The following sections identify the issue with HP Service If further HP support is black or blank ● No fan noise ● No hard drive spinning ● Lights do not glow Possible causes Failed power input to ... system board. Examine the environment on issues No Power When a unit experiences no power there are several contributing factors to consider all external devices, including docking station. Hard reset on page 64 tables. Troubleshooting steps Perform quick check Remove all symptoms related to the computer (bad power button, power connector).
The following sections identify the issue with HP Service If further HP support is black or blank ● No fan noise ● No hard drive spinning ● Lights do not glow Possible causes Failed power input to ... system board. Examine the environment on issues No Power When a unit experiences no power there are several contributing factors to consider all external devices, including docking station. Hard reset on page 64 tables. Troubleshooting steps Perform quick check Remove all symptoms related to the computer (bad power button, power connector).
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... the computer for further information. Verify that the AC adapter works on page 78) a. Verify AC adapter 1. Remove working adapter. The HP Smart AC adapter has a special pin in AC adapter and power the computer without battery. 5. If system boots, reinstall nonessential hardware one... front power lights will blink continuously and the computer will not work on the computer. Remove all external devices, including docking station. 3. See HP Smart Adapter warning message on computer side for power rating and throttling purpose. Plug in the middle, called the ID pin...
... the computer for further information. Verify that the AC adapter works on page 78) a. Verify AC adapter 1. Remove working adapter. The HP Smart AC adapter has a special pin in AC adapter and power the computer without battery. 5. If system boots, reinstall nonessential hardware one... front power lights will blink continuously and the computer will not work on the computer. Remove all external devices, including docking station. 3. See HP Smart Adapter warning message on computer side for power rating and throttling purpose. Plug in the middle, called the ID pin...
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...Inspect further sources internally after disassembling chassis, such as burnt or damaged components. 2. Remove all external devices, including docking station. Perform hardware reset (8. Test with power) Symptoms Possible causes ● No video (black/blank image) but ... pressing F10. 4. The sections below are intended for visual damage on a known working computer to HP. If unsuccessful, contact HP service. 88 Chapter 7 Troubleshooting guide Verify that HP Logo is OK. 2. Troubleshooting steps General visual inspection 1. If the issue persists, replace boards, AC...
...Inspect further sources internally after disassembling chassis, such as burnt or damaged components. 2. Remove all external devices, including docking station. Perform hardware reset (8. Test with power) Symptoms Possible causes ● No video (black/blank image) but ... pressing F10. 4. The sections below are intended for visual damage on a known working computer to HP. If unsuccessful, contact HP service. 88 Chapter 7 Troubleshooting guide Verify that HP Logo is OK. 2. Troubleshooting steps General visual inspection 1. If the issue persists, replace boards, AC...
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...logo +P. Common issues and possible solutions 97 Troubleshooting steps 1. Update BIOS and drivers on page 72) is undocked, you are using a docking station, set to exit Sleep. 2. Screen saver is resolved. No wake up Symptoms Possible causes When resuming from a power management state the... computer may think it is set your notebook display as a primary display. Verify power management settings in the docking configuration. Press any key or touch TouchPad to default (associated with OS Power Management in Power Menu) (4. Verify that front ...
...logo +P. Common issues and possible solutions 97 Troubleshooting steps 1. Update BIOS and drivers on page 72) is undocked, you are using a docking station, set to exit Sleep. 2. Screen saver is resolved. No wake up Symptoms Possible causes When resuming from a power management state the... computer may think it is set your notebook display as a primary display. Verify power management settings in the docking configuration. Press any key or touch TouchPad to default (associated with OS Power Management in Power Menu) (4. Verify that front ...
Maintenance and Service Guide
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... Loose connection, display cable, display, graphics card. Close the lid. If the external monitor also shows incorrect color, it on HP ZBook Mobile Workstations" from system board, software/drivers, dock connectors, docking station hardware/ firmware, dock video ports (DP, VGA, etc). Verify display cable and cable connection-Display disassembly is compatible with the computer. 3. Be sure...
... Loose connection, display cable, display, graphics card. Close the lid. If the external monitor also shows incorrect color, it on HP ZBook Mobile Workstations" from system board, software/drivers, dock connectors, docking station hardware/ firmware, dock video ports (DP, VGA, etc). Verify display cable and cable connection-Display disassembly is compatible with the computer. 3. Be sure...
Maintenance and Service Guide
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Ensure touchpad On/Off light is showing activity. 108 Chapter 7 Troubleshooting guide Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (F2 > Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). Network... source with a verified working cable. 4. Troubleshooting steps 1. No network detected in Device Manager > Mice and other related issues (e.g., router, switch, docking station). 6. Turn off button (2) - Examine the Ethernet cable for authorized service providers/technicians. 1. Verify Ethernet port lights (RJ-45): - Touchpad Possible...
Ensure touchpad On/Off light is showing activity. 108 Chapter 7 Troubleshooting guide Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (F2 > Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). Network... source with a verified working cable. 4. Troubleshooting steps 1. No network detected in Device Manager > Mice and other related issues (e.g., router, switch, docking station). 6. Turn off button (2) - Examine the Ethernet cable for authorized service providers/technicians. 1. Verify Ethernet port lights (RJ-45): - Touchpad Possible...
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...(yellow bang) Possible causes Network source, cable, connection, wireless module, driver, settings. ● Connection dropouts ● Slow performance HP Support Assistant tool - In the example to the left, U-APSD support (Unscheduled Automatic Power Save Delivery) is amber, press the wireless... back to your IT department for hardware compatibility, settings. 5. Restore BIOS to verify that the issue is on the computer, docking station, and wall for interference, such as necessary. Network connectivity wireless (WLAN) 7. Reset BIOS to Default: If other devices can...
...(yellow bang) Possible causes Network source, cable, connection, wireless module, driver, settings. ● Connection dropouts ● Slow performance HP Support Assistant tool - In the example to the left, U-APSD support (Unscheduled Automatic Power Save Delivery) is amber, press the wireless... back to your IT department for hardware compatibility, settings. 5. Restore BIOS to verify that the issue is on the computer, docking station, and wall for interference, such as necessary. Network connectivity wireless (WLAN) 7. Reset BIOS to Default: If other devices can...