End User License Agreement
Page 1
...is not otherwise subject to a separate license agreement between (a) you (either an individual or a single entity) and (b) Hewlett-Packard Company ("HP") that is licensed to you in its online documentation. END-USER LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT: This End-User ...may contain a EULA in this EULA: a. Freeware. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for use the Software Product on those computers. d. Storage. If the Software Product is used only for back-up copies of the ...
...is not otherwise subject to a separate license agreement between (a) you (either an individual or a single entity) and (b) Hewlett-Packard Company ("HP") that is licensed to you in its online documentation. END-USER LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT: This End-User ...may contain a EULA in this EULA: a. Freeware. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for use the Software Product on those computers. d. Storage. If the Software Product is used only for back-up copies of the ...
HP xw Workstation series Setup and Troubleshooting Guide
Page 4
...HP Memory Test utility 29 User interface ...30 Survey tab ...30 Test tab ...32 Status tab ...34 History tab ...34 Errors tab ...34 Help tab ...35 Saving and printing information in HP Vision Diagnostics 36 Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) ...36 HP... troubleshooting resources and tools 36 HP Help and Support Center 36 E-support ...36 Troubleshooting ...
...HP Memory Test utility 29 User interface ...30 Survey tab ...30 Test tab ...32 Status tab ...34 History tab ...34 Errors tab ...34 Help tab ...35 Saving and printing information in HP Vision Diagnostics 36 Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) ...36 HP... troubleshooting resources and tools 36 HP Help and Support Center 36 E-support ...36 Troubleshooting ...
HP xw Workstation series Setup and Troubleshooting Guide
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... Bulletin contains QuickSpecs for HP Workstations. see http://www.hp.com/go / productbulletin/. Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, seehttp://www.hp.com/ support/workstation_manuals. It includes information about its features including the operating system, power supply, memory, CPU, and many...
... Bulletin contains QuickSpecs for HP Workstations. see http://www.hp.com/go / productbulletin/. Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, seehttp://www.hp.com/ support/workstation_manuals. It includes information about its features including the operating system, power supply, memory, CPU, and many...
HP xw Workstation series Setup and Troubleshooting Guide
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...Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to capture complete system configuration... new added features: ◦ Highly configurable testing options: quick / complete / custom / interactive / non-interactive ◦ Specific failing memory DIMM identification ◦ Tests video card memory ◦ Launches DST Smart tests for a specific system 26 Chapter 5 Troubleshooting ENWW
...Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to capture complete system configuration... new added features: ◦ Highly configurable testing options: quick / complete / custom / interactive / non-interactive ◦ Specific failing memory DIMM identification ◦ Tests video card memory ◦ Launches DST Smart tests for a specific system 26 Chapter 5 Troubleshooting ENWW
HP xw Workstation series Setup and Troubleshooting Guide
Page 34
... press Enter. 5. You may need to select the appropriate boot device. 12. If the workstation boots from the HP Web site to an optical medium. 9. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, runs as a stand-alone application, outside of HP Vision Diagnostics. Select the Support & Drivers link. 3. It is faster than using a CD or...
... press Enter. 5. You may need to select the appropriate boot device. 12. If the workstation boots from the HP Web site to an optical medium. 9. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, runs as a stand-alone application, outside of HP Vision Diagnostics. Select the Support & Drivers link. 3. It is faster than using a CD or...
HP xw Workstation series Setup and Troubleshooting Guide
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... with the DVD installed in the optical drive. Follow the HP Vision Field Diagnostic prompts to troubleshoot workstation memory. The workstation boots to the DVD and initiates HP Vision Diagnostics. 6. The workstation boots to the DVD and initiates the memory diagnostic utility. 5. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that a USB key be required to turn off...
... with the DVD installed in the optical drive. Follow the HP Vision Field Diagnostic prompts to troubleshoot workstation memory. The workstation boots to the DVD and initiates HP Vision Diagnostics. 6. The workstation boots to the DVD and initiates the memory diagnostic utility. 5. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that a USB key be required to turn off...
HP xw Workstation series Setup and Troubleshooting Guide
Page 36
... level PCI devices, low level SMBIOS, CMOS and PCI configuration space data. ● Audio - Shows all connected mice and keyboards. ● Memory - Tests are : ● Survey - All past diagnostics runs and status are listed there. ● Errors - There are also some common...savvy user. Shows all Categories. ● Architecture - These functions are started there. ● Status - If available, this button will close HP Vision Diagnostic application and reboot your entire system. ● Save button - offers more technical and low-level data for each specific Category. ...
... level PCI devices, low level SMBIOS, CMOS and PCI configuration space data. ● Audio - Shows all connected mice and keyboards. ● Memory - Tests are : ● Survey - All past diagnostics runs and status are listed there. ● Errors - There are also some common...savvy user. Shows all Categories. ● Architecture - These functions are started there. ● Status - If available, this button will close HP Vision Diagnostic application and reboot your entire system. ● Save button - offers more technical and low-level data for each specific Category. ...
HP xw Workstation series Setup and Troubleshooting Guide
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... For advanced users only! Alternatively, the test selection can change test parameters to your workstation, exit HP Vision Field Diagnostic, boot to start executing all available tests, and you want to perform. HP Vision Diagnostics will run if the entered time is less than the necessary time to ... for input during tests. If you want the test to be tested from the test selection tree. ● Expand, Collapse button - NOTE: Memory can select or unselect different Test Modes: ● Quick - Choose how you maximum control over a specified number of loops, enter the number ...
... For advanced users only! Alternatively, the test selection can change test parameters to your workstation, exit HP Vision Field Diagnostic, boot to start executing all available tests, and you want to perform. HP Vision Diagnostics will run if the entered time is less than the necessary time to ... for input during tests. If you want the test to be tested from the test selection tree. ● Expand, Collapse button - NOTE: Memory can select or unselect different Test Modes: ● Quick - Choose how you maximum control over a specified number of loops, enter the number ...
HP xw Workstation series Setup and Troubleshooting Guide
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...section provides information on this tab. ● The Recommended Repair will clear the contents of the Error Log. ENWW Self-troubleshooting with HP Vision Diagnostics 35 This tab includes search and index features. Help tab The Help tab contains a Vision Help section, and a ... The Defect codes section contains information on the numerical error code that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated...
...section provides information on this tab. ● The Recommended Repair will clear the contents of the Error Log. ENWW Self-troubleshooting with HP Vision Diagnostics 35 This tab includes search and index features. Help tab The Help tab contains a Vision Help section, and a ... The Defect codes section contains information on the numerical error code that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated...
HP xw Workstation series Setup and Troubleshooting Guide
Page 45
...to ensure that you feel uncomfortable about POST error messages in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. Alternatively, replace the monitor with the graphics controller utility or the documentation that you recently installed ... properly. ● If the screen is blank, plug the monitor into a different video port on the workstation if one is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ● Controllers ● Fans ● Temperature...
...to ensure that you feel uncomfortable about POST error messages in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. Alternatively, replace the monitor with the graphics controller utility or the documentation that you recently installed ... properly. ● If the screen is blank, plug the monitor into a different video port on the workstation if one is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ● Controllers ● Fans ● Temperature...
HP xw Workstation series Setup and Troubleshooting Guide
Page 46
...network connection is pressed. Make sure the processor heatsink is locked. The user has memory Ensure DIMMs are connected and working properly. 3. If the problem persists, replace the RTC battery. Workstation pauses periodically. Solenoid hood lock, featured on if you might need the FailSafe Key... be on the hard drive. The Num Lock light should not be replaced. You will not respond Workstation is locked (xw6000/xw8000/xw9000 series). Transfer data from HP. Press the Num Lock key. CAUTION: When attempting to be on some systems, is installed properly....
...network connection is pressed. Make sure the processor heatsink is locked. The user has memory Ensure DIMMs are connected and working properly. 3. If the problem persists, replace the RTC battery. Workstation pauses periodically. Solenoid hood lock, featured on if you might need the FailSafe Key... be on the hard drive. The Num Lock light should not be replaced. You will not respond Workstation is locked (xw6000/xw8000/xw9000 series). Transfer data from HP. Press the Num Lock key. CAUTION: When attempting to be on some systems, is installed properly....
HP xw Workstation series Setup and Troubleshooting Guide
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... and that pins in the connector are not bent down. A new device is available through a link on the external device is not turned workstation to determine possible causes. Wrong memory modules 1. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as... with the system to determine if you still cannot resolve the issue, contact Customer Support. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals).
... and that pins in the connector are not bent down. A new device is available through a link on the external device is not turned workstation to determine possible causes. Wrong memory modules 1. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as... with the system to determine if you still cannot resolve the issue, contact Customer Support. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals).
HP xw Workstation series Setup and Troubleshooting Guide
Page 49
...button, and verify that the processor is not spinning, make properly attached to No beeps. Ensure processor. Contact HP for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Red Power LED blinks three Processor not installed (not 1.... might be in Suspend to RAM mode (select models only) or normal Suspend mode. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW ...
...button, and verify that the processor is not spinning, make properly attached to No beeps. Ensure processor. Contact HP for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Red Power LED blinks three Processor not installed (not 1.... might be in Suspend to RAM mode (select models only) or normal Suspend mode. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW ...
HP xw Workstation series Setup and Troubleshooting Guide
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... CAUTION: Internal components might be on clearing CMOS. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace third-party memory with HP memory. 4. CAUTION: Internal components might be in the AC power. Reseat the graphics card. 2. Contact HP for detailed information on the system board. NOTE: Refer to isolate faulty module...
... CAUTION: Internal components might be on clearing CMOS. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace third-party memory with HP memory. 4. CAUTION: Internal components might be in the AC power. Reseat the graphics card. 2. Contact HP for detailed information on the system board. NOTE: Refer to isolate faulty module...
HP Workstations for Linux - User Guide
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... graphics card, or with the SLED 11 preload on the xw4600 and 400, and from HP Workstation Support at http://www.hp.com/ support/linux_hardware_matrix. 2 Chapter 1 Linux on HP Workstations ENWW The total memory supported for each configuration is listed in the Hardware Support Matrix for up to 90 days ... and SLES on various versions of the RHEL, SLED, or SLES distributions because they are supported directly by HP. System RAM HP supports different amounts of total RAM in lower-power workstations. See the Hardware Support Matrix for a complete list of cards supported on every...
... graphics card, or with the SLED 11 preload on the xw4600 and 400, and from HP Workstation Support at http://www.hp.com/ support/linux_hardware_matrix. 2 Chapter 1 Linux on HP Workstations ENWW The total memory supported for each configuration is listed in the Hardware Support Matrix for up to 90 days ... and SLES on various versions of the RHEL, SLED, or SLES distributions because they are supported directly by HP. System RAM HP supports different amounts of total RAM in lower-power workstations. See the Hardware Support Matrix for a complete list of cards supported on every...
HP Workstations for Linux - User Guide
Page 7
... All HP Workstations come with all modern Linux distributions. The audio hardware provides basic playback and recording features. As the system is restarted. Use the arrow keys to set Hyper-Threading to Enable, and then press F10 to improve memory bandwidth and latency for Hyper-Threading support on the 600, 800, and xw9400 Workstations. Select...
... All HP Workstations come with all modern Linux distributions. The audio hardware provides basic playback and recording features. As the system is restarted. Use the arrow keys to set Hyper-Threading to Enable, and then press F10 to improve memory bandwidth and latency for Hyper-Threading support on the 600, 800, and xw9400 Workstations. Select...
HP Workstations for Linux - User Guide
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...in the utilty interface. Xinerama is installed to change core or memory clock values. The aticonfig tool should be previewed and saved by clicking "Apply" in html ...format is issued: # aticonfig --initial HP recommends the interactive configuration utilities provided by independent cards with a command-line option....ServerFlags option or enabled with the most recent Nvidia drivers (not ATI drivers). AMD® / ATI graphics workstations ATI™ provides a command line tool to : ● 3D Performance Management ● X Server Display...
...in the utilty interface. Xinerama is installed to change core or memory clock values. The aticonfig tool should be previewed and saved by clicking "Apply" in html ...format is issued: # aticonfig --initial HP recommends the interactive configuration utilities provided by independent cards with a command-line option....ServerFlags option or enabled with the most recent Nvidia drivers (not ATI drivers). AMD® / ATI graphics workstations ATI™ provides a command line tool to : ● 3D Performance Management ● X Server Display...
HP Workstations for Linux - User Guide
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... (AMD64/ EM64T) [AMD64/EM64T] Configured With 4GB to 4.5GB Of Memory May Panic During Boot /c01117503 (AMD64/ EM64T) Kernel Panic with Greater than or Equal to 4GB of Memory /c01131107 Creating X configs with UP Kernel /c00576088 (AMD64/ EM64T) X... xw8200 xw8200 xw8200 xw4200 xw6200 xw8200 xw4200 xw6200 xw8200 xw6200 xw8200 xw4200 xw4200 36 Appendix A Appendix-HP release notes for Red Hat Enterprise Linux WS 3 Use the following table to determine which advisories... /c01131106 ATI FireGL Driver Fails to the RHEL 3 workstation. Customer advisories for Linux operating systems ENWW
... (AMD64/ EM64T) [AMD64/EM64T] Configured With 4GB to 4.5GB Of Memory May Panic During Boot /c01117503 (AMD64/ EM64T) Kernel Panic with Greater than or Equal to 4GB of Memory /c01131107 Creating X configs with UP Kernel /c00576088 (AMD64/ EM64T) X... xw8200 xw8200 xw8200 xw4200 xw6200 xw8200 xw4200 xw6200 xw8200 xw6200 xw8200 xw4200 xw4200 36 Appendix A Appendix-HP release notes for Red Hat Enterprise Linux WS 3 Use the following table to determine which advisories... /c01131106 ATI FireGL Driver Fails to the RHEL 3 workstation. Customer advisories for Linux operating systems ENWW
HP Workstations for Linux - User Guide
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...continued) Advisory Update 8 Update 7 Update 6 Update 5 Update 4 /c00676526 No Audio with UP Kernel xw4300 xw4400 xw6400 xw8400 xw9400 xw4300 xw6400 xw8400 c/00676466 ATI Graphics Resolution Unexpected xw4300 xw4400 xw6400 xw8400 xw4300 xw6400 xw8400 /c00532521 Missing Audio Driver xw4300 /c00645844 ... xw9300 xw9300 xw9300 /c01117506 USB 2.0 DOK Device Limitations xw9300 xw9300 xw9300 /c01117498 (AMD64/ EM64T) Kernel May Panic if Memory on CPU #1 xw9300 xw9300 xw9300 /c01095604 (AMD64/ EM64T) Networking Requires Some Setup xw9300 /c01111037 (AMD64/ EM64T) NVIDIA...
...continued) Advisory Update 8 Update 7 Update 6 Update 5 Update 4 /c00676526 No Audio with UP Kernel xw4300 xw4400 xw6400 xw8400 xw9400 xw4300 xw6400 xw8400 c/00676466 ATI Graphics Resolution Unexpected xw4300 xw4400 xw6400 xw8400 xw4300 xw6400 xw8400 /c00532521 Missing Audio Driver xw4300 /c00645844 ... xw9300 xw9300 xw9300 /c01117506 USB 2.0 DOK Device Limitations xw9300 xw9300 xw9300 /c01117498 (AMD64/ EM64T) Kernel May Panic if Memory on CPU #1 xw9300 xw9300 xw9300 /c01095604 (AMD64/ EM64T) Networking Requires Some Setup xw9300 /c01111037 (AMD64/ EM64T) NVIDIA...
HP Workstations for Linux - User Guide
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... xw8600 xw9400 Z400 Z600 Z800 xw9400 xw9300 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9300 xw9400 xw9300 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw4600 xw9400 xw4600 xw4600 xw9400 42 Appendix A Appendix-HP release ...Client 5 workstation. Table A-3 Customer advisories for Red Hat Enterprise Linux Client 5 Advisory Update 3 Update 1 Base /c00910216 (x86_64) xw9400 may panic during install /c00910190 (x86) Installed kernel may report less memory than expected /c00910967 xw9300 or xw9400 may report...
... xw8600 xw9400 Z400 Z600 Z800 xw9400 xw9300 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9300 xw9400 xw9300 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw9400 xw4400 xw6400 xw8400 xw4600 xw9400 xw4600 xw4600 xw9400 42 Appendix A Appendix-HP release ...Client 5 workstation. Table A-3 Customer advisories for Red Hat Enterprise Linux Client 5 Advisory Update 3 Update 1 Base /c00910216 (x86_64) xw9400 may panic during install /c00910190 (x86) Installed kernel may report less memory than expected /c00910967 xw9300 or xw9400 may report...