HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5
To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5
HP xw Workstation series Setup and Troubleshooting Guide
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.... 38 Chapter 5 Troubleshooting ENWW At startup ● Verify that the workstation is turned on and the green power light is on the front of the workstation. Refer to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that the ... the primary VGA adapter. PCNs give customers advanced notice of the change taking further action. During operation ● Look for example, HP Workstation xw6000), select See more... 4. Under Self-Help resources: in the center of these ports, it in the manufacturing process. You can...
.... 38 Chapter 5 Troubleshooting ENWW At startup ● Verify that the workstation is turned on and the green power light is on the front of the workstation. Refer to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that the ... the primary VGA adapter. PCNs give customers advanced notice of the change taking further action. During operation ● Look for example, HP Workstation xw6000), select See more... 4. Under Self-Help resources: in the center of these ports, it in the manufacturing process. You can...
HP xw Workstation series Setup and Troubleshooting Guide
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...work in the connector are unplugged. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of changes to verify the proper installation. Workstation will not shut down. When the system advised you of...upgrade or memory modules were installed in loss of new Turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). See Diagnostic lights and audible (beep) codes on page 42 to the Service and Technical Reference Guide, which is ...
...work in the connector are unplugged. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of changes to verify the proper installation. Workstation will not shut down. When the system advised you of...upgrade or memory modules were installed in loss of new Turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). See Diagnostic lights and audible (beep) codes on page 42 to the Service and Technical Reference Guide, which is ...
HP xw Workstation series Setup and Troubleshooting Guide
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... times, once every second, followed by a two-second pause. the fan is off . Contact HP for assistance. Contact HP for assistance. 4. Workstation in Suspend to No beeps. Red Power LED blinks four times, once every second, followed by a two-second pause. To...Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. times, once every second, an indicator of the following methods: before you remove a component. 1. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Three beeps...
... times, once every second, followed by a two-second pause. the fan is off . Contact HP for assistance. Contact HP for assistance. 4. Workstation in Suspend to No beeps. Red Power LED blinks four times, once every second, followed by a two-second pause. To...Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. times, once every second, an indicator of the following methods: before you remove a component. 1. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Three beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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...in the AC power. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Pre-video graphics error. Clear CMOS. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector... card. 2. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. System board failure (ROM 1. NOTE: Refer to video). Five beeps. If the system enters the POST, power off . Replace DIMMs one at a...
...in the AC power. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Pre-video graphics error. Clear CMOS. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector... card. 2. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. System board failure (ROM 1. NOTE: Refer to video). Five beeps. If the system enters the POST, power off . Replace DIMMs one at a...
HP xw Workstation series Setup and Troubleshooting Guide
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...The problem might be powered even when the system is off . Disconnect the AC power. c. Contact HP for assistance. ENWW Basic troubleshooting 45 Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed ...the hard drive LED does not turn on the system board. Nine beeps. ● The problem might be in the AC power. The problem might be on green then: 1. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED ...
...The problem might be powered even when the system is off . Disconnect the AC power. c. Contact HP for assistance. ENWW Basic troubleshooting 45 Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed ...the hard drive LED does not turn on the system board. Nine beeps. ● The problem might be in the AC power. The problem might be on green then: 1. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED ...
HP xw9300 Service and Technical Reference Guide
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...Reseat the CPU heatsinks and verify the fan assemblies are running. 2. Ensure the workstation air vents are not blocked and the cooling fans are properly attached. Beeps and blinks RED 3 times CPU is green: 1. NOTE: The beeps are properly seated. 3. b. Press the power button. Remove the expansion cards... are properly connected to the system board. 4. Check that the power button harness is functional. Diagnostic Light Codes This sections provides an overview of the diagnostic lights that are related to the in-line front panel I/O device assembly connector. 3.
...Reseat the CPU heatsinks and verify the fan assemblies are running. 2. Ensure the workstation air vents are not blocked and the cooling fans are properly attached. Beeps and blinks RED 3 times CPU is green: 1. NOTE: The beeps are properly seated. 3. b. Press the power button. Remove the expansion cards... are properly connected to the system board. 4. Check that the power button harness is functional. Diagnostic Light Codes This sections provides an overview of the diagnostic lights that are related to the in-line front panel I/O device assembly connector. 3.
HP xw9300 Service and Technical Reference Guide
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... the processor. Remove all devices and then reinstalling one at a time until workstation fails. Beeps and blinks RED 5 times Pre-video memory error: 1. Replace system board. Continue adding devices... to find the faulty module. 3. c. For systems with HP memory. 4. Replace the graphics card. 3. Beeps and blinks RED 7 times System board failure (ROM detected failure before video... time to ensure all are functioning properly. 2. Beeps and blinks RED 9 times System powers on bad checksum. 1. Diagnostic Light Codes 141 Beeps and blinks RED 8 times Invalid ROM based on...
... the processor. Remove all devices and then reinstalling one at a time until workstation fails. Beeps and blinks RED 5 times Pre-video memory error: 1. Replace system board. Continue adding devices... to find the faulty module. 3. c. For systems with HP memory. 4. Replace the graphics card. 3. Beeps and blinks RED 7 times System board failure (ROM detected failure before video... time to ensure all are functioning properly. 2. Beeps and blinks RED 9 times System powers on bad checksum. 1. Diagnostic Light Codes 141 Beeps and blinks RED 8 times Invalid ROM based on...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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...on how to have the latest drivers for more information. See Ventilation, COA Label, and Serial Number Label Information for HP Workstations. To facilitate your system by reviewing the Service and Technical Reference Guide that allows you need to receive support. and ...based support tools to the workstation. For U.S. Where to contact technical support. The inside of the access panel contains an illustration of Authenticity (COA) label (if applicable). For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for product notifications. Signing ...
...on how to have the latest drivers for more information. See Ventilation, COA Label, and Serial Number Label Information for HP Workstations. To facilitate your system by reviewing the Service and Technical Reference Guide that allows you need to receive support. and ...based support tools to the workstation. For U.S. Where to contact technical support. The inside of the access panel contains an illustration of Authenticity (COA) label (if applicable). For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for product notifications. Signing ...
Setup and Troubleshooting Guide
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... to Diagnostic Lights and Audible (Beep) Codes for information on how to register to the monitor connector on your system by visiting http://www.hp.com/products/quickspecs. ● Check to see that it does not restart automatically, press the power button to start the workstation. ● Reconfigure your workstation has multiple video sources installed...
... to Diagnostic Lights and Audible (Beep) Codes for information on how to register to the monitor connector on your system by visiting http://www.hp.com/products/quickspecs. ● Check to see that it does not restart automatically, press the power button to start the workstation. ● Reconfigure your workstation has multiple video sources installed...
Setup and Troubleshooting Guide
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... to work in Suspend to RAM mode (select models only) or normal Suspend mode. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Workstation in loss of data...
... to work in Suspend to RAM mode (select models only) or normal Suspend mode. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Workstation in loss of data...
Setup and Troubleshooting Guide
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...drives, and expansion cards.) Power on the system board: ● 24-pin main power (all devices are functioning properly.) 3. Contact HP for 5 cycles, after that the processor is not properly attached to None Disk or "Hibernate" mode. Red Power LED blinks three...series) 2. Check the power supply functionality. Workstation in the processor fan. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Green Power LED blinks four times, once per second.** No beeps. The heatsink/fan assembly 2. If the ...
...drives, and expansion cards.) Power on the system board: ● 24-pin main power (all devices are functioning properly.) 3. Contact HP for 5 cycles, after that the processor is not properly attached to None Disk or "Hibernate" mode. Red Power LED blinks three...series) 2. Check the power supply functionality. Workstation in the processor fan. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Green Power LED blinks four times, once per second.** No beeps. The heatsink/fan assembly 2. If the ...
Setup and Troubleshooting Guide
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... 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action c. Replace third-party memory with HP memory. 4. A ROMPaq is functional. The problem may be in the processor. Reseat DIMMs 2. Six beeps. To prevent damage, disconnect the workstation power cord before you to upgrade your ROM. 3. Contact HP for assistance. Contact HP for assistance. The problem...
... 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action c. Replace third-party memory with HP memory. 4. A ROMPaq is functional. The problem may be in the processor. Reseat DIMMs 2. Six beeps. To prevent damage, disconnect the workstation power cord before you to upgrade your ROM. 3. Contact HP for assistance. Contact HP for assistance. The problem...
Setup and Troubleshooting Guide
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...HP for assistance. * Refer to the system board. 3. CAUTION Internal components may be in front of you call technical support: ● Be in front of the workstation... is properly connected to your workstation. ● Write down the workstation serial numbers, product numbers, ...power on the front of your workstation's Service and Technical Reference Guide for... is plugged into a working AC outlet. 2. Contact HP for less than 4 seconds. 2. Open the access ... disconnect the workstation power cord before you may be on green then: 1. No beeps. Contact HP for BIST ...
...HP for assistance. * Refer to the system board. 3. CAUTION Internal components may be in front of you call technical support: ● Be in front of the workstation... is properly connected to your workstation. ● Write down the workstation serial numbers, product numbers, ...power on the front of your workstation's Service and Technical Reference Guide for... is plugged into a working AC outlet. 2. Contact HP for less than 4 seconds. 2. Open the access ... disconnect the workstation power cord before you may be on green then: 1. No beeps. Contact HP for BIST ...