HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 To use this utility, refer to the workstation.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 To use this utility, refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...to qualify prior to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for at : http://www.hp.com/go /quickspecs. ● Verify that will not function after installing a non-plug and play expansion board or other monitor ... start the workstation. ● Reconfigure your workstation after Power-on the problem before turning it on. ● Verify that all required device drivers have connected a printer, you isolate and focus on Self Test (POST). Refer to the Diagnostic lights and audible (beep) codes section of these...
...to qualify prior to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for at : http://www.hp.com/go /quickspecs. ● Verify that will not function after installing a non-plug and play expansion board or other monitor ... start the workstation. ● Reconfigure your workstation after Power-on the problem before turning it on. ● Verify that all required device drivers have connected a printer, you isolate and focus on Self Test (POST). Refer to the Diagnostic lights and audible (beep) codes section of these...
HP xw Workstation series Setup and Troubleshooting Guide
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...followed. 1. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part... 1. Review the documentation that came with the workstation system. Workstation will not shut down the operating system software. 2. on the external device is not seated or connected properly. See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict....
...followed. 1. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part... 1. Review the documentation that came with the workstation system. Workstation will not shut down the operating system software. 2. on the external device is not seated or connected properly. See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict....
HP xw Workstation series Setup and Troubleshooting Guide
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...Power LED blinks every two seconds.** No beeps. Green Power LED is off.** Workstation in Suspend to No beeps. NOTE: ** - Contact HP for assistance. Contact HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. Verify that the workstation air vents are not blocked and the ...access panel, press power button, and verify that the fan assembly is off . Workstation in the processor fan. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. times, once every second, ...
...Power LED blinks every two seconds.** No beeps. Green Power LED is off.** Workstation in Suspend to No beeps. NOTE: ** - Contact HP for assistance. Contact HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. Verify that the workstation air vents are not blocked and the ...access panel, press power button, and verify that the fan assembly is off . Workstation in the processor fan. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. times, once every second, ...
HP xw Workstation series Setup and Troubleshooting Guide
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... a. Contact HP for assistance. Five beeps. Replace DIMMs one device at a time to ensure all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. The problem might be on the system board. Contact HP for assistance. ... supply is causing the failure. To prevent damage, disconnect the workstation power cord before you remove a component. 1. The problem might be on the system board. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin...
... a. Contact HP for assistance. Five beeps. Replace DIMMs one device at a time to ensure all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. The problem might be on the system board. Contact HP for assistance. ... supply is causing the failure. To prevent damage, disconnect the workstation power cord before you remove a component. 1. The problem might be on the system board. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin...
HP xw Workstation series Setup and Troubleshooting Guide
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...not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. To prevent damage, disconnect the workstation power cord before you remove a component. The problem might be on green then: 1. Check the power supply functionality a. To ...the system board. NOTE: Refer to power on the system board. Nine beeps. ● The problem might be on clearing CMOS. 2. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, ...
...not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. To prevent damage, disconnect the workstation power cord before you remove a component. The problem might be on green then: 1. Check the power supply functionality a. To ...the system board. NOTE: Refer to power on the system board. Nine beeps. ● The problem might be on clearing CMOS. 2. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, ...
HP xw8400 Workstation - Service and Technical Reference Guide
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The system can find a valid memory configuration by disabling some of the plugged-in memory, it up . 2. Lay the workstation on invalid memory configurations. ● If there is no way to largest. Installing a DIMM 1. Press the green tab at the base of the memory ...up (2) to expose the memory modules. Figure 4-17 Identifying memory slots The BIOS generates warnings/errors on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Figure 4-18 Rotating the memory fan ENWW Removing and replacing...
The system can find a valid memory configuration by disabling some of the plugged-in memory, it up . 2. Lay the workstation on invalid memory configurations. ● If there is no way to largest. Installing a DIMM 1. Press the green tab at the base of the memory ...up (2) to expose the memory modules. Figure 4-17 Identifying memory slots The BIOS generates warnings/errors on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Figure 4-18 Rotating the memory fan ENWW Removing and replacing...
HP xw8400 Workstation - Service and Technical Reference Guide
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...beeps, then the keyboard is dim. ● Press and hold any of the diagnostic utilities, use the following table. See Diagnostic light codes... on . Troubleshooting checklist Before running the latest BIOS version, drivers, and/or software updates? System is in Hibernate mode, or it is in the following checklist to find possible solutions for workstation or software problems. ● Are the workstation... 5 System diagnostics and troubleshooting ENWW System is off. HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to...
...beeps, then the keyboard is dim. ● Press and hold any of the diagnostic utilities, use the following table. See Diagnostic light codes... on . Troubleshooting checklist Before running the latest BIOS version, drivers, and/or software updates? System is in Hibernate mode, or it is in the following checklist to find possible solutions for workstation or software problems. ● Are the workstation... 5 System diagnostics and troubleshooting ENWW System is off. HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to...
HP xw8400 Workstation - Service and Technical Reference Guide
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...selections: ● Reload-Located in the lower-left corner of the Error Log. Diagnostic light codes NOTE: The beeps are related to resolve the failed hardware. It includes device tested, message, and recommended repair ...the display, this section might also include error details. After that should be performed to your workstation. Clicking the Clear Test Log button clears the contents of times the test has failed. Te...Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error...
...selections: ● Reload-Located in the lower-left corner of the Error Log. Diagnostic light codes NOTE: The beeps are related to resolve the failed hardware. It includes device tested, message, and recommended repair ...the display, this section might also include error details. After that should be performed to your workstation. Clicking the Clear Test Log button clears the contents of times the test has failed. Te...Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error...
HP xw8400 Workstation - Service and Technical Reference Guide
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... LED does not illuminate, then: 1. Verify the power supply functionality. Ensure the fan is plugged into a working AC outlet. 2. Contact HP for assistance. If problems persist, there may be a problem with the processor heatsink. CPU not installed. 1. Check to see if the... processor fan spins. ENWW Diagnostic error codes 107 Verify that the processor is powered beeps down. Verify that the power button harness is running. 2. Disconnect AC power. Blinks red 2 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then ...
... LED does not illuminate, then: 1. Verify the power supply functionality. Ensure the fan is plugged into a working AC outlet. 2. Contact HP for assistance. If problems persist, there may be a problem with the processor heatsink. CPU not installed. 1. Check to see if the... processor fan spins. ENWW Diagnostic error codes 107 Verify that the processor is powered beeps down. Verify that the power button harness is running. 2. Disconnect AC power. Blinks red 2 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then ...
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...HP memory. 4. Replace system board. b. Pre-video memory error. 1. Replace the graphics card. 3. Replace the system board. Verify power supply functionality. Disconnect AC power. Blinks red 6 times, once per second, then 2 second pause, 7 beeps. Remove all internal power supply cables from the workstation... board: ◦ 24-pin main power (all devices and then reinstalling one at a time until workstation fails. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Power supply failure. 1....
...HP memory. 4. Replace system board. b. Pre-video memory error. 1. Replace the graphics card. 3. Replace the system board. Verify power supply functionality. Disconnect AC power. Blinks red 6 times, once per second, then 2 second pause, 7 beeps. Remove all internal power supply cables from the workstation... board: ◦ 24-pin main power (all devices and then reinstalling one at a time until workstation fails. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Power supply failure. 1....
HP xw8400 Workstation - Service and Technical Reference Guide
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...codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action System board failure (ROM detected failure before reseating or replacing second, then 2 second pause, 9 components because there is power to the system board even when the workstation...beeps down procedure. 2. Workstation seems to the system board even when the workstation is pressed. Clear CMOS. 2. Blinks red 8 times, once per CAUTION: Disconnect AC power from the workstation... workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP ...
...codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action System board failure (ROM detected failure before reseating or replacing second, then 2 second pause, 9 components because there is power to the system board even when the workstation...beeps down procedure. 2. Workstation seems to the system board even when the workstation is pressed. Clear CMOS. 2. Blinks red 8 times, once per CAUTION: Disconnect AC power from the workstation... workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP ...
HP xw8400 Service and Technical Reference Guide
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... disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in memory, it up . 2. Installing a DIMM 1. Lay the workstation on invalid memory configurations. ● If there is no way to expose the memory...
... disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in memory, it up . 2. Installing a DIMM 1. Lay the workstation on invalid memory configurations. ● If there is no way to expose the memory...
HP xw8400 Service and Technical Reference Guide
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... b. After that the workstation air vents are not blocked and the cooling fan is plugged onto the system board header. If HDD LED = GREEN, then: 1. OR Press power button. a. c. Blinks red 2 times, once per Thermal shutdown. Contact HP for five cycles. Diagnostic error codes This sections provides an overview... ● If the power supply fan spins and the BIST* LED lights, then the power supply is good. Diagnostic light codes NOTE The beeps are heard through the onboard piezo speaker and not the chassis speaker. Open the access panel, press power button, and see if...
... b. After that the workstation air vents are not blocked and the cooling fan is plugged onto the system board header. If HDD LED = GREEN, then: 1. OR Press power button. a. c. Blinks red 2 times, once per Thermal shutdown. Contact HP for five cycles. Diagnostic error codes This sections provides an overview... ● If the power supply fan spins and the BIST* LED lights, then the power supply is good. Diagnostic light codes NOTE The beeps are heard through the onboard piezo speaker and not the chassis speaker. Open the access panel, press power button, and see if...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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... (continued) What Do You Need Help With? Sign up for HP Workstations. Locating information about its features including the operating system, power supply, memory, processor, and many other components of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for more . Locating diagnostics tools. Determining the meaning of the system. To access the QuickSpecs...
... (continued) What Do You Need Help With? Sign up for HP Workstations. Locating information about its features including the operating system, power supply, memory, processor, and many other components of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for more . Locating diagnostics tools. Determining the meaning of the system. To access the QuickSpecs...
Setup and Troubleshooting Guide
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... automatically receive PCNs related to Diagnostic Lights and Audible (Beep) Codes for information on the source selected as the primary VGA adapter. During startup, the other option. You can also register with your system. Refer to your workstation, monitor, or software, refer to restart the system....blinking lights are working electrical outlet. ● Remove all diskettes from your keyboard is connected into the network connection. ENWW HP Troubleshooting Resources and Tools 15 If the system will not function after installing a non-plug and play expansion board or ...
... automatically receive PCNs related to Diagnostic Lights and Audible (Beep) Codes for information on the source selected as the primary VGA adapter. During startup, the other option. You can also register with your system. Refer to your workstation, monitor, or software, refer to restart the system....blinking lights are working electrical outlet. ● Remove all diskettes from your keyboard is connected into the network connection. ENWW HP Troubleshooting Resources and Tools 15 If the system will not function after installing a non-plug and play expansion board or ...
Setup and Troubleshooting Guide
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...the proper installation. Workstation in Suspend to RAM mode (select models None None None ENWW Basic Troubleshooting 19 Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with ... disable devices to work in the wrong location. 2. Workstation will not start. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Reboot the workstation and follow the instructions for four seconds. A plug ...
...the proper installation. Workstation in Suspend to RAM mode (select models None None None ENWW Basic Troubleshooting 19 Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with ... disable devices to work in the wrong location. 2. Workstation will not start. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Reboot the workstation and follow the instructions for four seconds. A plug ...