HP xw Workstation series Setup and Troubleshooting Guide
Page 5
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
Page 7
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
Page 11
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
Page 44
...the change in again. Product Change Notifications Product Change Notifications (PCNs) are disabled; Under Resources for (for at : http://www.hp.com/go /quickspecs. ● Verify that they may need to qualify prior to the Hardware installation problems section of the change ... VGA adapter. 3. PCNs give customers advanced notice of changes to the Diagnostic lights and audible (beep) codes section of the workstation. Helpful hints If you encounter a problem with your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38...
...the change in again. Product Change Notifications Product Change Notifications (PCNs) are disabled; Under Resources for (for at : http://www.hp.com/go /quickspecs. ● Verify that they may need to qualify prior to the Hardware installation problems section of the change ... VGA adapter. 3. PCNs give customers advanced notice of changes to the Diagnostic lights and audible (beep) codes section of the workstation. Helpful hints If you encounter a problem with your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38...
HP xw Workstation series Setup and Troubleshooting Guide
Page 48
... standby state and can result in On/Off mode, run Computer Setup (F10). on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Proper steps were not followed. 1. Power switch of new external device are loose or power cables are unplugged... and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the workstation. If you are not bent down. Observe the beeps and LED lights on page 42 to integrate the device with the workstation system. Reboot the workstation, and follow ...
... standby state and can result in On/Off mode, run Computer Setup (F10). on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Proper steps were not followed. 1. Power switch of new external device are loose or power cables are unplugged... and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the workstation. If you are not bent down. Observe the beeps and LED lights on page 42 to integrate the device with the workstation system. Reboot the workstation, and follow ...
HP xw Workstation series Setup and Troubleshooting Guide
Page 49
... beeps. Workstation in Suspend to Disk or "Hibernate" mode. NOTE: ** - Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Two beeps...HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. times, once every second, an indicator of the following methods: before you select controls the green LED function during these suspend modes. Four beeps. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. No Workstation...
... beeps. Workstation in Suspend to Disk or "Hibernate" mode. NOTE: ** - Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Two beeps...HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. times, once every second, an indicator of the following methods: before you select controls the green LED function during these suspend modes. Four beeps. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. No Workstation...
HP xw Workstation series Setup and Troubleshooting Guide
Page 50
.... detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW NOTE: Refer to video). a. Contact HP for assistance. Five beeps. Replace DIMMs one at a time to ensure all attached devices (such...HP memory. 4. Pre-video graphics error. Contact HP for detailed information on workstation series and model. 2. repeat this procedure until failure occurs. If the power supply fan spins and the BIST* LED lights, the power supply is off . Table 5-3 Diagnostic lights and audible codes...
.... detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW NOTE: Refer to video). a. Contact HP for assistance. Five beeps. Replace DIMMs one at a time to ensure all attached devices (such...HP memory. 4. Pre-video graphics error. Contact HP for detailed information on workstation series and model. 2. repeat this procedure until failure occurs. If the power supply fan spins and the BIST* LED lights, the power supply is off . Table 5-3 Diagnostic lights and audible codes...
HP xw Workstation series Setup and Troubleshooting Guide
Page 51
.... 2. Nine beeps. ● The problem might be powered even when the system is properly connected to the Service and Technical Reference Guide for your ROM. System unable to upgrade your workstation model for its use, that all internal power supply cables. Contact HP for example., HP Drive Key). Table 5-3 Diagnostic lights and audible codes (continued...
.... 2. Nine beeps. ● The problem might be powered even when the system is properly connected to the Service and Technical Reference Guide for your ROM. System unable to upgrade your workstation model for its use, that all internal power supply cables. Contact HP for example., HP Drive Key). Table 5-3 Diagnostic lights and audible codes (continued...
HP xw6600 Workstation Service and Technical Reference Guide
Page 87
... ● Use only HP certified and warranted, PC2-5300F, 667 MHz fully buffered DIMMs. ● If multiple DIMMs are electrically and thermally compatible with this workstation. Required DIMM installation order Use the following sequence as a guide for memory error (five beeps and blinks). ●...as each DIMM is aligned with a diagnostics 2006 code for installing memory (see the following error scenarios: ● If the BIOS cannot obtain a valid memory configuration by disabling plugged-in a workstation, they are not supported by HP. ● To prevent possible damage to equipment ...
... ● Use only HP certified and warranted, PC2-5300F, 667 MHz fully buffered DIMMs. ● If multiple DIMMs are electrically and thermally compatible with this workstation. Required DIMM installation order Use the following sequence as a guide for memory error (five beeps and blinks). ●...as each DIMM is aligned with a diagnostics 2006 code for installing memory (see the following error scenarios: ● If the BIOS cannot obtain a valid memory configuration by disabling plugged-in a workstation, they are not supported by HP. ● To prevent possible damage to equipment ...
HP xw6600 Workstation Service and Technical Reference Guide
Page 116
... and sound activity Diagnosis and service action None Workstation does not power on. The flashing lights and beeps repeat for your workstation from the chassis speaker. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. If the hard drive LED... does not illuminate, then: 1. Remove the device. Replace the device causing the failure. 2. Select the updates you to download software updates for five cycles. All available SoftPaqs matching the selected criteria are emitted from the HP...
... and sound activity Diagnosis and service action None Workstation does not power on. The flashing lights and beeps repeat for your workstation from the chassis speaker. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. If the hard drive LED... does not illuminate, then: 1. Remove the device. Replace the device causing the failure. 2. Select the updates you to download software updates for five cycles. All available SoftPaqs matching the selected criteria are emitted from the HP...
HP xw6600 Workstation Service and Technical Reference Guide
Page 117
... per second), then a 2-second pause, and then 4 beeps Power failure 1. Verify that the power supply cables are properly connected to the system board. 4. Ensure that the workstation air vents are connected to the workstation. Disconnect AC power to the system board. 3. Remove all...power supply self-test (Testing power supply on page 111), then replace the power supply. b. Reinstall a device d. Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action 3. a. Disconnect AC power. b. Plug in AC power. ...
... per second), then a 2-second pause, and then 4 beeps Power failure 1. Verify that the power supply cables are properly connected to the system board. 4. Ensure that the workstation air vents are connected to the workstation. Disconnect AC power to the system board. 3. Remove all...power supply self-test (Testing power supply on page 111), then replace the power supply. b. Reinstall a device d. Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action 3. a. Disconnect AC power. b. Plug in AC power. ...
HP xw6600 Workstation Service and Technical Reference Guide
Page 118
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and...a 2-second pause, and then 8 beeps Invalid system ROM based on page 111), then the power supply is unable to ensure all internal power supply cables from the system board. b. Replace third-party modules with HP memory. 5. Replace the system board...supply fan spins and the LED illuminates (see Testing power supply on the workstation. 2. Blinks red 9 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error: 1. Replace the processor. Reseat memory modules....
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and...a 2-second pause, and then 8 beeps Invalid system ROM based on page 111), then the power supply is unable to ensure all internal power supply cables from the system board. b. Replace third-party modules with HP memory. 5. Replace the system board...supply fan spins and the LED illuminates (see Testing power supply on the workstation. 2. Blinks red 9 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error: 1. Replace the processor. Reseat memory modules....